Percipia Collaborates With Amazon’s Alexa Smart Properties Hospitality to Launch VIVA+
PERCIPIA | September 16, 2024
The Top 7 Pain Points in Hospitality Procurement and How to Overcome Them
Johannes Vocke | July 24, 2024
Technology
Shiji Group Announces First Official ITB Berlin Attendance
Shiji | February 25, 2019
To cater to the growing international customer base, Shiji Group is joining ITB Berlin 2019 Berlin 25 February 2019. Shiji Group announces its first official ITB 2019 presence to announce its global technology strategy, products, and services to the hospitality industry. After the group's rapid international growth during 2018 and a rapidly growing global customer base, attending the largest International Travel Show is a unique opportunity to meet industry professionals from around the world. While Shiji Group has been present through its many subsidiaries in the past, there has never been an opportunity for hotel groups and hotel indu...
Travel Tripper and Pegasus to Unveil a Newly Enhanced Suite of Products at ITB Berlin
Travel Tripper | February 25, 2019
The newly combined Travel Tripper & Pegasus now offers hotels a holistic suite of industry-leading reservations, distribution, business intelligence, and e-commerce solutions New York, NY – February 25, 2019 – Fresh off the news of their merger, leading hospitality tech providers Travel Tripper and Pegasus announced that they will debut their newly enhanced suite of solutions at next month's ITB trade show in Berlin. The new combined offerings will bring together and leverage the strengths of two world-class brands in a recharged product suite that encompasses award-winning platforms and services for reservations, distri...
Shaking Up Your Marketing Strategy: How Millennials Are Shaping the Way Hotels Operate
Lauren Hall | February 25, 2019
By Lauren Hall, Founder & CEO, iVvy As a hotelier, the process of (effectively) marketing to millennials might have initially presented itself as a rather daunting task. Just how much buying power and influence do millennials have? And how does that impact the hospitality industry? What are their travel behaviors and preferences? How can hotels readily appeal to the millennial generation without compromising their relationship with travelers of previous generations? Who and what should be the priority? More specifically, when addressing the group hospitality segment — what do millennials expect from meetings and events in 2019...
broughtonHotels’ Park James Opens With INTELITY’s Complete Guest Experience and Hospitality Management Platform
Intelity | February 22, 2019
High-tech, high-touch Silicon Valley hotel uses the INTELITY platform to provide a cutting-edge connection between guests and staff Los Angeles, CA (February 22, 2019) – INTELITY™, the provider of the travel industry's first and broadest enterprise guest engagement and staff management platform, is now live at the Park James, operated by broughtonHotels, in Menlo Park, California. Park James guests now have access to the INTELITY platform including, a mobile guest app, mobile key, and in-room tablets, while their staff is using INTELITY STAFF to organize, manage, and track requests, communications, and work orders on the...
Top 3 Technology Trends Casinos Should Watch for at 2019 Oi Summit
Raj Singh | February 21, 2019
By Raj Singh, CEO, Go Moment Across the country, casinos and resorts are being disrupted by innovative, connected, "always-on" technologies. This disruption has been led largely by guest demand. Guests have come to expect instant answers and service at their fingertips by way of their mobile phones. Recently, Google's Chief Evangelist of Brand Marketing, Gopi Kallayil, said that the pervasiveness of this kind of connectivity has created "rapid, cultural shifts and changed the way people expect things from their brands." This has created "more curious, demanding, and impatient consumers." In Las Vegas today, only 34% of casino revenue co...
DKN Hotels Partners With ProfitSword to Create Seamless Data Management and Transfer Process
ProfitSword LLC | February 21, 2019
California-based hotel management company leverages ProfitSage solution to ensure automated and efficient transferal of data from multiple PMS platforms to proprietary accounting system Irvine, Calif. – February 21, 2019 – ProfitSword, hospitality's premier developer of business intelligence and data integration software, has announced the implementation of its ProfitSage operational and financial reporting solution by DKN Hotels, one of California's premier hotel management companies. Providing hotel management, development and building services, DKN Hotels currently oversees more than 10 properties and now with the integr...
It’s Black Diamond Time at The Lodge at Spruce Peak With dormakaba BLE Enabled RFID Electronic Locks
dormakaba | February 21, 2019
East Coast Five-Star Ski Resort Uses Quantum RFID Key Fobs and Mobile Access for a Secure Guest Experience MONTREAL, QC, CANADA – February 21, 2019 – It's time to ski. When winter travelers want to go carving they head up to the East Coast's only Five-Star ski-in ski-out destination, The Lodge at Spruce Peak in Stowe, Vermont. With thousands of vertical feet of groomed slopes and a dozen lifts, The Lodge at Spruce Peak is a premier resort that offers luxury accommodations and amenities. That is why it installed dormakaba's Saflok Quantum BLE-enabled RFID electronic door locks to make hospitality smart and secure. dormakaba ...
Don’t Neglect the Bottom Line: Why Amenities Matter to Your Guests
Adam Hoydysh | February 21, 2019
By Adam Hoydysh, Vice President of Hotel Sales at Plum When it comes to curating an exceptional guest experience from top to bottom, pre-stay to post-stay, hoteliers must pay mind to a number of factors and touch-points. What matters most to guests? Is it the property itself? Is it the local experience? Is it the room? Do they crave a more high-tech experience, or traditional high-touch service? What inspires guest loyalty in 2019? Within the modern hospitality climate, hotels are expected to offer a balance between high-tech and high-touch service, a personalized experience with data-backed insights, a share-worthy property aesthetic, ...
The Top 5 Things You Need to Know Now in Hotel Digital Marketing: February Edition
HEBS | February 21, 2019
By Margaret Mastrogiacomo, EVP Strategy This month, the latest digital innovations include Facebook allowing Page owners to participate in Groups, new video advertising opportunities through Amazon, and asymmetrical layouts making a splash in website design. From SEO to design, discover the top five things you need to know now in hotel digital marketing. SEO: Google+ is officially shutting down and all web integrations should be removed. Google+ will officially shut down on April 2, 2019 and Google+ social sharing buttons will stop working. Google sent notifications to publishers that have Google+ buttons or any web integrations with G...
The Great Connector: The Hotel Mobile App
David Millili | February 21, 2019
By David Millili, CEO of Runtriz The era of engagement. The digital age. Social media revolution. A lot of terms describe the time we're living in, but what they all have in common is connection. The idea of creating connection goes far beyond the business side of our lives. We hear it everywhere that creating connections with friends, loved ones, and community will sustain us—and those around us. And though some will say technology gets in the way when we're glued to mobile phones, for instance, there's no doubt that technology has allowed us to scale up our connections, both professionally and personally, in never-before-seen wa...
Now Available: The Q1 2019 Hotel Marketer’s Whitepaper
HEBS | February 21, 2019
Now available for viewing and download, the Q1 2019 Hotel Marketer's Whitepaper, covers current trends and industry insights hoteliers should be paying attention to in order to have a strong digital presence. The whitepaper takes a deep dive into strategies that will help to reach different audiences. Read the whitepaper to learn about: What's Trending: Stay in the loop with the must-know trends of the quarter including the new redesign of the Google Hotel local pack, Pinterest launching traveler personas to help advertisers reach their best audience, and advances in voice search with the Google Assistant. From the Design Studio: Get in...
Milestone Inc. to Attend Preferred Global Conference in Monaco, Feb 25 – 28, 2019
Milestone | February 20, 2019
Silicon Valley, CA (February 20, 2019) – Milestone Inc. announced today that it will be attending the Preferred Hotels Global Conference in Monaco on February 25 to the 28th. Milestone will be on site with a booth and will be available for Preferred member Hotels to discuss digital marketing strategies and to showcase its recently announced Presence Cloud digital marketing suite. Milestone has helped many independent and branded luxury hotels to create and/or expand their online digital presence. Over the years Milestone websites and digital solutions have won over 400 awards for hotels from around the world, including 2018's Sear...
South Congress Hotel Graduates From Google Hangouts to Software Optimized for Staff Communication and Task Management
ALICE | February 20, 2019
Alongside its sister property Hotel Ella, South Congress Hotel has selected ALICE to optimize staff efficiency, organization, and communication for a flawless guest experience in the heart of Austin's iconic South Congress shopping, dining, and entertainment district. ALICE is the hospitality industry's leading operations technology, connecting every department of the hotel with one platform for all staff communication and guest requests. Prior to using ALICE, staff at the South Congress Hotel communicated primarily via Google Hangouts. While a useful consumer app, Hangouts is not optimized for integrated communication on such a large o...
MJH Bringing New Look, New Technology to Fairfield Inn by Marriott Charlotte Northlake
Meyer Jabara Hotels | February 19, 2019
Meyer Jabara Hotels refreshes this North Carolina property's exterior and invests in new technologies including Marriott's Guest Room Entertainment solution, high-speed guest Internet, virtual concierge, PBX, guestroom phones and mobile-key enabled RFID door locks [Danbury, Conn., Feb. 19, 2019] — Today the Fairfield Inn by Marriott is competing head-on with hotels in the Charlotte/Northlake area now that its owner, Meyer Jabara Hotels (MJH), has refreshed the property's exterior and installed new technologies. Reaction to the renovation has been exceedingly positive, with guests and local patrons praising the hotel's new look fea...
IDScan.net Announces Partnership With Hospitality Software Company Cloudbeds
IDScan.net | February 19, 2019
New "Check-In" Bundle Enhances Guest Experience and Property Operations IDScan.net, a leader in ID scanning and verification, has partnered with Cloudbeds, a leader in hospitality management software, to offer the Check-in Bundle. The integrated ID scanning solution allows properties of all sizes, from resorts to B&B's, to check in guests and gather their information in a matter of seconds by scanning government-issued IDs from anywhere in the world. "We are thrilled to announce our new partnership with Cloudbeds," said Denis Petrov, the CEO of IDScan.net. "Cloudbeds customers can use our solution to quickly and easily check in gues...
Maestro PMS Live Chat Support Provides Answers Instantly, While Keeping Property Staff Engaged in Guest Service
Maestro PMS | February 19, 2019
"Maestro's Support Team is the most professional I have found in any system provider" February 19, 2019 – Maestro PMS, the preferred cloud and on-premise hotel software solution suite for independent hotels, luxury resorts, conference centers, and multi-property groups announced the launch of Live Chat Support. The newest addition to the Diamond Plus Service program instantly connects staff with Maestro's support specialists for help in any area of the system without leaving their screen or picking up a phone. Live Chat Support was introduced in conjunction with the latest Maestro PMS Version 5.5, offered in both a Windows and Web...
Shiji Group Launches New International Website to Cater for Group’s Growth
Shiji Group | February 19, 2019
The international travel technology giant Shiji, launched a fully redesigned website for the global market. Beijing 19 Feb 2019 After a busy year of strategic technology acquisitions in the hospitality industry and the opening of multiple offices across the world, Shiji Group launched a brand new website www.shijigroup.com to present its offerings and the company's vision to the global audience. "2018 was an important year for us in that it marked a lot of strategic acquisitions that we had been working on for a long time. It was also the year we opened more international offices in the U.S., Australia. Japan, and Europe, to name some l...
8 Questions to Ask Yourself Before Publishing to Social Media
Pipeline Social Media | February 18, 2019
By Maiya Wall / Pipeline Social Media Before hitting publish, post, or share, what can you do to ensure that your post actually has value and potential for good engagement? In this article, we provide a checklist that will help you create posts for your fans and potential hotel guests that are clear, relevant, and easy for fans to interact with. 8 Questions to Ask Yourself Before Publishing to Social Media: Does my post align with my brand? Do I have permission to use the content in my post? Is my post tailored to the specific platform? Is my post on topic? Does my post have value? Does my post have any errors? Di...
3 Distinctive Hotel Openings Highlight the Growth of The Olympia Companies
The Olympia Companies | February 14, 2019
February 14, 2019. Portland, ME. The Olympia Companies has just come off a year of remarkable growth and development with the completion of three extraordinary new hotels: SOPHY Hyde Park in Chicago, IL; The Glen House in New Hampshire's White Mountains; and Hyatt Place & Hyatt House Quad Cities in East Moline, IL. Olympia, a leader in high-profile real estate development, equity investment and hospitality management projects, took an individualized approach to each of these three very different hotel projects, situated in radically different locations: a revived historic neighborhood in America's 3rd largest city; a riverfront Midw...
The Mobile-First World Creates Tremendous Revenue Potential for Hoteliers
HEBS Digital | February 14, 2019
By Max Starkov Hoteliers face a challenge in 2019: Creating and managing a robust digital presence in an increasingly mobile-first environment. This means investing in mobile technology and marketing that enables the best user experience while achieving maximum engagement, regardless of device. The explosion of mobile customer engagements creates a tremendous upside opportunity for smart hoteliers who invest in and take advantage of this rising tide of mobile-obsessed travel consumers. The shift from desktop to mobile and tablet devices continued its steady pace in 2018. More than 58% of web visitors and more than 51% of page views wer...
How Hoteliers Can Be Responsible With the Owners’ AV Technology Investment
Eric Bracht | February 14, 2019
10 steps to maximizing ROI from an owners' investment in audio/visual equipment, sound systems and amplification, background music systems, lighting and dimming systems, digital signage and more By Eric Bracht It's been a decade since the hospitality industry emerged from the depths of the economic recession. It took some time, but today hoteliers are experiencing a strong U.S. economy coupled with one of the lowest unemployment rates in history. According to the Deloitte 2019 US Travel and Hospitality Outlook, "unprecedented growth, driven by a robust economy, rising global consumer purchasing power, and digital innovation, however, co...
Hotel Smartconcierges Going Mainstream
Raj Singh | February 14, 2019
By Raj Singh, CEO, Go Moment "Great customer service is […] a systematic reinvention of established technology, data, and operations — leveraging automation, data, and agents together to exploit each of their unique strengths." These were the words of Forrester Vice President and Principal Analyst for Application Development & Delivery Professionals, Kate Leggett, in the beginning of 2018. In her analysis, Leggett overviewed three broad customer service trends that also well-apply to the hotel industry: 1) Customers demand fast service anywhere, anytime; 2) Automation and artificial intelligence (AI) quells headcount in...
Artificial Intelligence: Hospitality, and That Human Touch
Stuart Pallister | February 13, 2019
By Stuart Pallister Artificial intelligence is undoubtedly going to have an impact on the hotel industry as the bots – robots and chatbots – play a greater role. Julia Aymonier, CIO of EHL, says yes, some jobs will change, particularly those related to repetitive tasks. "The biggest challenge," she told Hospitality Insights in an interview, "will be to train people for jobs that are created by artificial intelligence." Robot-concierge? "There will be jobs, and if we don't train people, we won't have the staff we need to do these new jobs." We're unlikely to see robot concierges in four- and five-star hotels, as you can't hav...
The Hotel Amenities Travelers Really Want
Kacey Bradley | February 13, 2019
By Kacey Bradley In the hospitality industry, there seems to be a disconnect between what hotels think guests want, what guests think they want and what they actually use. Because people are expecting services they're used to, some amenities aren't as novel as they once were, while others go unused. So, what makes travelers content during their stay at a hotel? Do guests need extra packaged toiletries or a pool to rave about the establishment? The following seven amenities are what guests hope for and take advantage of during their visit. 1. Outlets As travelers are stowing their electronics along for their trips, their charging...
