Percipia Collaborates With Amazon’s Alexa Smart Properties Hospitality to Launch VIVA+
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Technology
Why Retail Owners Are Partnering With Hotels
Jim Butler | February 13, 2019
By Jim Butler and the Global Hospitality Group® Hotel Lawyers | Authors of www.HotelLawBlog.com 13 February 2019 - Recently, my partner, Guy Maisnik, and I spoke about hotel retail mixed-use development with Kelsi Maree Borland of GlobeSt.com. Her article, Why Retail Owners Are Partnering With Hotels ran with the subtitle, With retail evolving to be more experience-driven, retail owners are finding the benefits of adding boutique hotels to shopping centers. Retailers adding hotels to the mix is nothing new – but they may be more motivated than ever. The Hotel Law Blog has been covering hotel mixed-use projects — where th...
The Hidden Benefits of Tasting Events
Larry Mogelonsky | February 13, 2019
By Larry Mogelonsky, MBA, P. Eng. (www.hotelmogel.com) Finding myself away at a mountain resort for a food and wine festival last year, it was the perfect opportunity to not only participate in a wine tasting conducted by a vintner from a prominent Oregon winery as well as reflect upon the staying power of these types of events. For the two dozen participants, it was a chance to get close and personal with the wine. Here, we were guided through the nuances of several wines of the same grape variety, allowing us to understand the nuances created by the vintage and cellaring processes as well as furthering our knowledge and appreciation o...
Sales and RM – Why Can’t We Be Friends?
Matt Curry | February 13, 2019
By Matt Curry According to the 2019 AMEX Global Meetings & Events Forecast,1 the meetings industry is in a period of consistent growth, with small but meaningful increases projected in meeting sizes, length, and number of attendees. And although trend data2 supports that room night share, guest-paid RevPAR, and group ADR have been relatively flat, the group/meetings customer segment remains a strong and steady source of hotel business. Business meetings, conventions, sports tournaments, educational gatherings, and others all provide lucrative opportunities for hotels. They are sources of repeat business, fill rooms during off-peak t...
All-In-One Facebook Messaging & What It Means for the Hospitality Industry
Lodging Interactive | February 13, 2019
Last week, Facebook announced it is reportedly working to develop a single, unified messaging infrastructure and increasing the connection between several of their apps. The integration will allow users to communicate cross-platform even while using the individual apps of Facebook Messenger, WhatsApp, and Instagram's messaging, combining the world's 3 largest messaging platforms. Thousands of Facebook employees are supposedly hard at work, with the goal being to make the integration complete by the end of 2019 or early 2020, though Zuckerberg has said that the functionality likely wouldn't be possible until sometime in 2020 at the lates...
Bahia Hotel & Beach House Takes Service and Operations From ‘Great to Excellent’
ALICE | February 13, 2019
Adopting ALICE means that all staff and guest communication at Bahia Hotel and Beach House is now harmonized under one roof. Bahia Hotel and Beach House has chosen ALICE to streamline internal and guest communication, and keep track of historical information that will serve as guidelines for improvements year over year on service, offerings, and overall guest experience. ALICE is the hospitality industry's leading operations technology, connecting every department of the hotel with one platform for all staff communication and guest requests. Prior to implementing ALICE, staff at Bahia Hotel used a variety of different channels to commun...
PolyU Study Advises Hotels to Look Ahead Accurately Basing on Publicly Available Data
February 12, 2019
Given that tourism is a global industry consuming a diversity of goods and services, the prediction of future trends needs to take account of the wider economic context, according to Professor Brian King and Dr Stephen Pratt of the School of Hotel and Tourism Management (SHTM) at The Hong Kong Polytechnic University and a co-author. In a recently published study, the researchers use publicly available data to improve predictions about hotel occupancy rates in different classes of Hong Kong hotels. Their method can be adopted by individual hotels that have insufficient resources to collect expensive data, or for employing consultants, to...
Shiji Helps Marriott International to Complete Successful System Switch in China
Shiji | February 12, 2019
Working with Shiji Group Professional Services teams, Marriott International successfully completed a full system migration of 167 former Starwood hotels in China in late December 2018. The project was managed by Marriott in conjunction with Shiji teams using efficient project management methods and exclusive tools built to ensure the process happens smoothly. The migration of 167 hotels across China realized successful Opera system switch and connection with Central Reservation System to Marriott International Group standards. The migration was completed from start to finish in three months and was started in September 2018. It is part...
La Alhambra Apart Hotel in Santa Catarina Sees 20% Growth in Its Revenue With Hotelogix
Hotelogix | February 12, 2019
Hotelogix, a leader in cloud-based Property Management Systems has announced that the adoption and efficient use of its PMS have helped La Alhambra Apart Hotel in Santa Catarina, Brazil witness a 20% increase in its revenue. This considerable growth in its revenue is a result of 30% boost in OTA booking and 10% increase in direct booking coming via its brand website. Located in Florianópolis, the capital of Brazil's Santa Catarina state, La Alhambra Apart Hotel is a 14-year old family-owned property with 27 rooms. Right on the sands of Cachoeira do Bom Jesus beach, this independent hotel offers pleasant accommodations to leisure ...
GCommerce and NAVIS Announce Strategic Partnership
NAVIS | February 7, 2019
Hoteliers will now have a turn-key marketing solution bringing digital reservation data and offline reservation data together. Park City, Utah, February 7, 2019 – NAVIS, the only complete hospitality CRM provider, and GCommerce, a leading, hospitality digital marketing agency, announced a strategic partnership today to bring a full-suite of marketing and customer engagement solutions to the hospitality industry. The two companies have worked closely together over the last 5 years, but today they officially announce their formal alliance. Hoteliers now have the opportunity to leverage the expertise of both companies to increase direct boo...
Airline Hotels Installs Aptech’s PVNG Enterprise Accounting at 9 Properties
Aptech Computer Systems, Inc. | February 7, 2019
PVNG Upgrade Lifts Data to The Cloud; Lets Managers Instantly Compare Performance for Better Business Decisions PITTSBURGH, February 7, 2019 – Aptech Computer Systems announced that Airline Hotels upgraded its financial system to PVNG Enterprise Hotel Accounting Software at nine properties. Airline Hotels is a second-generation, family-founded, hospitality company, based out of Saskatchewan that owns and operates hotels. Browser-based PVNG hotel accounting software simplifies accounting operations and safeguards data in the cloud. Aptech is the leading provider of hospitality business intelligence, budgeting and forecasting, and e...
Getplanning, by Cendyn, Launches To Do Lists, a New Feature to Keep Hoteliers on Top of Their Tasks
Cendyn | February 7, 2019
Boca Raton, Florida – February 7, 2019 – Getplanning, by Cendyn, is excited to announce the launch of a useful new task management feature, To Do Lists, that allows you to easily manage workflows and deadlines within your hotel planning team. Getplanning is an event planning platform for all hotel planning stakeholders. It provides a collaborative space for team members to align on project management, timelines, budgets, communications, and now, task management. Getplanning lets multi-party teams share documents, publish information, and exchange messages in a secure environment with role-based permissions. The new feature, ...
Digital Inspo: What Creative Hotels Are Doing Online
HEBS Digital | February 7, 2019
By Kerryn Gower Coming up with fresh and creative marketing initiatives is never an easy task. Hotels all over the world face fierce competition regardless of their destination. Utilizing creative ideas to attract guests can help hotels stand out in the crowd and help them to gain new and repeat visitors. Our new article series, Digital Inspo: What Creative Hotels are Doing Online, dives deep into a recent original campaign idea developed by a hotel brand. The Campaign Last year, Hyatt Hotels partnered with then up-and-coming pop star Dua Lipa. The setting for the British musician's single "New Rules" was Hyatt's new boutique hotel, The...
Arizona Biltmore, A Waldorf Astoria Resort, Partners With Plum to Bring On Demand In Room Wine By the Glass to Guests
the Arizona Biltmore | February 7, 2019
Palo Alto, California (FEBRUARY 7, 2019) - Plum, the hospitality industry's revolutionary new wine by the glass appliance, announced today that Arizona Biltmore, A Waldorf Astoria Resort, will be featuring their next-gen on-demand wine experience in all Villa Suite accommodations, to surprise and delight guests and further elevate their stay. With its luxurious grounds and iconic architecture, the Arizona Biltmore has been a landmark destination and haven for celebrities, diplomats, presidents, and guests from all walks of life since opening in 1929. By leveraging Plum's innovative technology, the award-winning property will now offer a...
NAVIS and GCommerce Announce an Integrative Partnership to Support Hoteliers
NAVIS | February 6, 2019
What happens when two hospitality companies discover that they not only share values but also offer complementary solutions and services to the hotel industry? They partner to better serve the marketplace! BEND, Ore. (February 6, 2019) – The hospitality industry is quickly evolving, and this evolution is making it more challenging than ever for hoteliers to serve their guests in new ways and lead their businesses. There are modern challenges, and new ways to do business that can seem overwhelming. It's also more critical than ever for hospitality professionals to know that they have complete data (online and offline), and focus th...
Merchandizing Romantic Getaways
Larry Mogelonsky | February 6, 2019
By Larry Mogelonsky, MBA, P. Eng. (www.hotelmogel.com) As we slide into February, the traditional low occupancy winter blues for hotels (outside of the sun destinations) is punctured by the healthy returns netted from Valentine's Day couples' getaways. While standard articles might focus on ways to drum up last minute purchases through packaging and promotional efforts, the next step is to ask yourself: how to capture more incremental revenue before guests arrive? The concept here is to maximize the profits from each customer so that this romantic time of year becomes a truly fantastic cash grab. And a great way to achieve this goal is ...
How to Get the Most Out of The New Google Hotel Search Interface
HEBS Digital | February 6, 2019
By Noor Eltahawy, SEO Specialist A few months ago, Google began unrolling a new design for their hotel search results. With the updated design, they now display four hotels instead of three and have updated the filters available to the user, all in an effort to help people easily find the hotel that best fits their needs. So, how can hotels make sure that they are in the best position possible when it comes to this new design? Read on to understand how a hotel can optimize their brand recognition, and ultimately drive more traffic to the hotel website using Google's new search results interface for hotels. Understanding the search queri...
Travel Tripper and Pegasus Join Forces in Merger Backed by Accel-KKR Investment
Travel Tripper | February 6, 2019
Combination of two industry pioneers brings together deep talent and leadership to innovate on solutions delivering revenue growth and deeper guest relationships to the hospitality industry New York, NY – February 6, 2019 – Travel Tripper and Pegasus, two leading hospitality technology providers, today announced that they are joining forces to deliver greater value and innovation to hotel groups worldwide. The combination is backed by a substantial investment from Accel-KKR, a leading technology-focused private equity firm. The merger brings together two companies known for their industry-leading reservations, distribution, ...
Going Beyond Transactions: ‘Conversational Commerce’ and Its Impact on the Travel and Hospitality Industry
Alan Young | February 6, 2019
Coined by Uber's Chris Messina, consumer demand for digital-centric interactions with hotel and travel brands is on the rise By Alan E. Young, Puzzle Partner It's 2019, and I would argue that there have never been more marketing-related "buzzwords" battling it out for conversational real-estate across thought leadership articles, webinars, white papers and more. Whether it's agile marketing, catering to the 'age of the consumer,' hyper-personalization, or the mobile age — there are plenty of commerce-related silos to get lost in as industry leaders seek out the trends and methods which can best benefit their respective brand a...
New Research Finds a Majority of Hotel Guests Rank Unfriendly Staff as Most Frustrating Part of Their Stay
ALICE | February 5, 2019
ALICE, the hotel operations platform that empowers operational excellence and meaningful guest experiences, released new research uncovering what factors influence hotel satisfaction and found that almost two-thirds of guests (62 percent) with complaints said unfriendly staff are the most frustrating part of their stay. The "Hotels at Face Value" report, commissioned by ALICE and conducted by third-party research firm YouGov, also revealed the changing expectations of modern hotel guests. Modern Hotel Guest Priorities According to the research, when booking hotels nearly three in five (59 percent) guests who prioritize amenities care m...
Go Moment Wins 2019 HEDNA Innov8 With Smartconcierge Ivy®
February 5, 2019
Showcasing the power of AI to enhance and measure guest experiences, increased upservice revenues, and reduced staff disruptions, Go Moment goes home with the exclusive win SANTA MONICA, CA (FEBRUARY 5, 2019) – Go Moment®, the world's leading provider of real-time artificial intelligence guest communication solutions for the hospitality industry – its smartconcierge, Ivy® – today announced that it has won the prestigious HEDNA 2019 "Connected Like Never Before" Global Distribution Conference Innov8 challenge in Los Angeles. Selected from an exclusive field of eight pre-selected, pre-qualified technology provide...
The New Era of Personalization: The Hyperconnected Guest Experience
Jos Schaap | February 5, 2019
By Jos Schaap CEO and Founder – StayNTouch With the onset of 2019, we've stumbled upon a rather interesting (albeit, integral) crossroads in the hospitality realm. As consumer technology continues to expand its influence and popular adoption across industries, brands are realizing mounting pressure to adapt to this new age of technological personalization and hyper-connectivity. Why? Because with heightened technology and uninhibited connection across platforms, comes higher stakes and those companies who fail to keep up are, simply put, at risk of being left behind. And rest assured, hotels are no different. Welcome, hoteliers, t...
GCommerce Honored With Two Adrian Awards for Outstanding Travel Marketing
HSMAI | February 5, 2019
PARK CITY, UT February 5, 2019 – The Hospitality Sales & Marketing Association International (HSMAI) honored GCommerce with two Silver Adrian Awards for digital marketing excellence for its winning entries in the 62nd annual Adrian Awards, the largest and most prestigious global travel marketing competition. Catering to a wide variety of clients in the hospitality and tourism industry, GCommerce provides a customized, strategic, and client-focused approach to digital marketing. GCommerce provides digital marketing services to some of the country's most iconic 4 and 5 star and diamond hotels and resorts. GCommerce received the ...
How Viceroy Los Cabos Creates an Immersive Guest Experience
ALICE | February 5, 2019
ALICE is excited to share that the alliance with Viceroy Hotel Group continues to grow. Marking the fifth Viceroy property partnership, Viceroy Los Cabos is the latest to begin standardizing their operations through the ALICE platform. ALICE is the hospitality industry's leading operations technology, connecting every department of the hotel with one platform for all staff communication and guest requests. ALICE recently acquired concierge software provider GoConcierge to augment its technology and customer service offering. The Viceroy Los Cabos property is a stunning dreamscape with minimalist architecture from renowned Mexican archit...
Thought Leadership: How to Power-Up Your Guest Engagement and Supercharge Loyalty
Maestro PMS | February 5, 2019
A Successful Guest Engagement Strategy Begins with The Property's Business Objectives, Then Leverages Technology to Create A Personalized Guest Journey By Warren Dehan, President of Maestro PMS Hoteliers know an engaged guest is a repeat guest and often the most persuasive sales person a property has. Understanding how to effectively engage with guests is essential for a hotel's success, but what is the best way to do this? An effective guest engagement strategy is based on total property commitment, and the initial step to establish a successful program is planning. First, a property must decide on the level of guest engagement it wan...
