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Technology
Hawkeye Hotels Acquires SpringHill Suites Shreveport-Bossier City/Louisiana Downs
Hawkeye Hotels | January 25, 2019
BOSSIER CITY, LA – On Thursday, Iowa-based firm Hawkeye Hotels acquired the SpringHill Suites Shreveport-Bossier City/Louisiana Downs, a Marriott hotel in Bossier City, LA. This is the company's third Louisiana property. Hawkeye Hotels also acquired the Hilton Garden Inn in Baton Rouge and the Hotel Modern in New Orleans, which will soon re-brand as a Holiday Inn Express. Located within three miles of both Barksdale Airforce Base and the Cyber Innovation Center, the property sits in front of Harrah's Louisiana Downs Casino and Racetrack. It is visible from both Interstates 20 and 220. The Red River District and the Louisia...
Maestro PMS 2019 Development Roadmap Focused on Full-Tablet PMS, Guest Relationship Innovation
Maestro PMS | January 24, 2019
Enhancements to Include, Mobile Apps & Portable Operations, Enhanced Channel Management, More BI & Analytics Data Mining Views, Expanded APIs for 3rd Party Integrations to Boost Property Performance January 24, 2019 – Maestro PMS has always focused on the luxury and full-service hotel, resort, conference center and multi-property independent operator, providing leading edge competitive property management system tools to assist in effectively running their operations. Our service culture is a major focus of delivery to our clients, and continues to be an area we develop to offer highly respected support services in line w...
SHR Announces Powerful Megasys and SmartHOTEL Integrations
SHR | January 24, 2019
THE HAGUE, NL, TULSA, OK, AND HOUSTON, TX, January 24, 2019—SHR, Sceptre Hospitality Resources, a pioneer of advanced hotel distribution technologies and developer of Windsurfer® CRS, has unveiled two new best-in-class integrations; the Portfolio HMS by Megasys Hospitality Solutions, and SmartHOTEL's PMS connectivity hub. Primarily serving the U.S. market, Portfolio HMS is feature-rich, with options such as Reservation Sync from CRS to PMS, Inventory, Rate Code Create, Rate Value Sync, Restrictions, and Group Blocks. Based out of Tulsa, Oklahoma, the company serves a wide range of hoteliers, from independent hotels to conferen...
INTELITY Looks to Win “Hospitality’s Hottest Technology” Designation at ALIS 2019
INTELITY | January 24, 2019
CEO Robert Stevenson to present INTELITY's award-winning service platform to panel Los Angeles, CA (January 24, 2019) – INTELITY™, provider of the travel industry's first and broadest enterprise guest engagement and staff management platform, announces its presence at The Americas Lodging Investment Summit (ALIS), which runs January 28-30, 2019. CEO Robert Stevenson will participate in a panel called "The New ALIS Tech Challenge: What's Hot in Technology?" Stevenson, who has a rich history building B2B platform technologies, will be presenting alongside executives from five fellow hospitality tech companies, all of whom...
Current Hotel CRMs May Be Doing More Harm Than Good
Terri Miller | January 24, 2019
CRM software boasts so much potential, but is that potential being maximized? By Terri Miller, Chief Executive Officer & Co-Founder, Concilio Labs Hotels worldwide are looking for technological advances to thrive in this competitive environment. As a result, many are turning to CRM systems to gain an advantage. Hotels are pouring millions of dollars into driving loyalty through guest engagement, but without reliable data and technology, many initiatives fail to deliver. While CRM can, at its core, represent so many things, CRM technology is the system hotels have in place to manage interactions with current and potential guests. The...
Smartconcierge Ivy® Selected for 2019 HEDNA’s Innov8 on Jan 30
January 24, 2019
Hoteliers will learn the power of AI to enhance guest experiences, increase upservice revenues, reduce staff disruptions and to quantify it all with Ivy SANTA MONICA, CA (JANUARY 24, 2019) – Go Moment®, the world's leading provider of real-time artificial intelligence guest communication solutions for the hospitality industry – its smartconcierge, Ivy® – today announced that company CEO Raj Singh will be presenting Ivy's technology at the 2019 HEDNA "Connected Like Never Before" Global Distribution Conference in Los Angeles. Singh will be showcasing Ivy's role in the evolving guest service eco-system during HED...
Rainmaker Selects OTA Insight As Strategic Partner for Rate Intelligence
OTA Insight | January 24, 2019
Top hospitality technology platforms join forces to offer market-leading rate intelligence solution LONDON and ALPHARETTA, GA – Jan. 24 2019 – OTA Insight, the cloud-based data intelligence platform for the hospitality industry, and The Rainmaker Group, a leading provider of cloud-based hospitality revenue and profit optimization software, today announced a new strategic partnership. Rainmaker's decision to partner with OTA Insight was made in order to empower their customers with the industry's leading rate shopping and market intelligence provider, Rate Insight. Through this partnership, OTA Insight will offer Rainmaker's ...
When Does the Guest Experience Start?
Vertical Booking | January 23, 2019
By Mark Lewis-Brown, President & CEO of Vertical Booking USA Think back to your last trip and the happiness, excitement and anticipation that you felt about it… Now think about when those happy feelings started. Was it as you sat at the airport, waiting for your flight? Or was it the moment that you landed on the tarmac in your destination? Or was it when you arrived at your hotel, credit card in hand, ready to check-in to your room? Or, maybe, was it the minute that you decided to take a trip… even before you decided where you'd go… or when you'd go on the trip… or what you'd do while you were there? ...
ALICE Celebrated As the #1 Best Place to Work in Hotel Tech 2019
ALICE | January 22, 2019
ALICE is excited to share we have been named 2019's #1 Best Place to Work in Hotel Tech by Hotel Tech Report. HTR surveys thousands of hotel tech employees around the world about what it's like inside the operations of the industry's greatest technology companies, and topping this list is truly an honor and a testament to our commitment to our people. With a #3 ranking in 2018, ALICE is thrilled to have jumped to the top spot in 2019. In the past year, ALICE has grown rapidly, recently surpassing the 100-employee threshold, and expecting to hit 150 global team members by the end of 2019. Throughout this growth, we've been able to create...
Tackle Guest Experience Like a Pro, This Super Bowl
Divya Bhat | January 22, 2019
By Divya Bhat With Aerosmith, Ludacris, Cardi B, Maroon 5 and the likes setting the scene, the city of Atlanta is all set to host the Super Bowl 2019. This is the third time that Atlanta will be hosting the mega sporting event, after 1994 and 2000. This obviously comes as great news (with its own set of challenges) to all hoteliers in and around the city. In fact, most accommodation options almost always sell out months in advance when it comes to Super Bowls! But is that all there is for hoteliers to cash in on? We think not. Assuming that you've hit jackpot just because you are sold out for the Super Bowl season is a big mistake. Gett...
Beekeeper Vying to Be Named Hospitality’s Hottest Technology at ALIS 2019
Beekeeper | January 22, 2019
Operational communication platform improving hotels' bottom lines, reducing employee turnover, and helping hoteliers to better compete in the digital age San Francisco, Jan. 22, 2019 — When you're hailed as a "Top Rated Operations Product of 2019" for employee engagement and the technology is designed by a company ranked among the "Top 10 Best Places to Work in Hotel Tech 2019," then it's logical to be spotlighted during the highly anticipated America's Lodging Investment Summit (ALIS). Next week, Beekeeper will be one of five companies vying for the "Hottest Technology 2019" title during "The New ALIS Tech Challenge: What's Hot i...
Vizergy Closes Out Recording-Breaking Year With Numerous Platform Enhancements
January 22, 2019
Vizergy, the hospitality industry's leading provider in digital marketing software solutions, continues to invest in its best-in-class Vizergy Marketing System (VMS) platform. In 2018, Vizergy launched numerous upgrades to the functionality and connectivity of its marketing system, the VMS, to better position its client base for online success. The VMS is a robust client portal that allows a hotelier to access key data points and performance metrics to help them make better marketing decisions, understand competitive opportunities, and take timely action to capture more direct bookings. It is currently used by more than 1700 Vizergy cli...
The Osage Casino Hotel Sweetens the Pot for Guests With OpenKey Partnership
OpenKey | January 22, 2019
Mobile key and other features further elevate hotel's service offerings DALLAS (January 22, 2019) – The recently expanded Osage Casino Hotel in Tulsa, Oklahoma, has partnered with OpenKey, the industry standard for universal mobile key in hotels to deliver even more comfort to their guests. The casino and hotel is operated under the Osage Nation, the 25th largest tribe in the United States. In August of 2018, the all-new Osage Casino Hotel in Tulsa reopened its doors after undergoing a major expansion project. The transformation has resulted in it becoming a prime casino hotel destination. With 80,000 square feet of gaming space,...
Meyer Jabara Hotels Selected to Manage Cambria Fort Lauderdale
Meyer Jabara Hotels | January 22, 2019
Management contract marks the sixth Cambria hotel to be operated by MJH; Scheduled to open in 2020 the property will feature views of the ocean and intercoastal [Danbury, Conn., January 22, 2018]—Meyer Jabara Hotels (MJH) has been selected to manage a new construction Cambria hotel in Fort Lauderdale, Fla., scheduled to open in 2020. Owned by Jai and Jessica Motwani, president and CEO of real-estate development group Hotel Motel Inc., the 97-room asset will be located at 2231 N. Ocean Blvd., across the street from the Auberge Beach Residences & Spa, considered to be Fort Lauderdale's most extraordinary beachfront property....
The Inn at Harbor Shores Deploys Full INTELITY Platform
INTELITY | January 21, 2019
The waterfront resort sets the technology standard for Michigan hotels by implementing INTELITY's guest experience and staff management platform Los Angeles, CA (January 21, 2019) - INTELITY™, the global travel industry's first and most powerful enterprise guest engagement and staff management platform, announced today that The Inn at Harbor Shores will be implementing its expansive hospitality platform, marking INTELITY's first property in Michigan. "We are proud to announce our launch of INTELITY's in-room tablets in all our guest rooms. Implementing this technology will help us better manage our operational efficiencies and...
Hotels Talk on Social Media…but Are They Actually Listening?
Tambourine | January 21, 2019
Social listening (also referred to as 'social media monitoring') gives hotels real-time, actionable insight and an opportunity to build long-term loyalty. While hotels take guest reviews on TripAdvisor seriously, they often fail to monitor social media feedback just as closely. As a result, hotels miss out on real-time complaints (and compliments!) and the opportunity to turn angry guests into public evangelists. Here are two immediate benefits of closely monitoring your social media channels: 1. Diffusing Negative Situations Unlike TripAdvisor reviews, you can respond to social media feedback within mere seconds and engage the guest i...
Hospitality Financial Leadership: Bring Multi-Tasking to an End for Hotel Leaders
David Lund | January 21, 2019
By David Lund I am going to begin this piece with a quote because I know there is BIG TIME pushback on the idea of multi-tasking. Being so popular in our modern work society the idea of multi-tasking is more than a fad, more than say IMU (Individual Business Units) or MBWA (Management By Walking Around). These are two of my personal all-time favorite business practices. In the hotel business, we need to be able to differentiate between when it is appropriate to do more than one thing at a time and when it is not. Here is a great quote. "Studies show that the human mind can only truly multitask when it comes to highly automatic behaviors...
Noble Investment Group Opens Dual-Branded AC Hotel Atlanta Midtown and Moxy Atlanta Midtown
Noble Investment Group | January 18, 2019
ATLANTA, Jan. 18, 2019 -- Noble Investment Group and Marriott International today announce the opening of the dual-branded AC Hotel Atlanta Midtown and Moxy Atlanta Midtown in the heart of Midtown's thriving business and arts district. With a combined 288 rooms and suites, this is the first-ever combination of the AC Hotels by Marriott and Moxy Hotels brands under one roof. These new additions mark the first Moxy Hotel in Georgia and the third AC Hotel in Atlanta (Noble's second after the AC Hotel Atlanta Buckhead at Phipps Plaza). Developed on an entire city block between 14th street and 13th street flanked by Peachtree Road an...
2019 Plea to Hotel PMS Providers for Distribution Cost Tracking Functionality
Patrick Landman | January 18, 2019
By Patrick Landman Over the last few years there has been much discussion in the the world of hotel revenue management on managing GOPPAR and NREVPAR over only REVPAR. Understanding the cost of distribution is vital to the financial success of every hotel. For this we would need our systems to support us in registering and calculating such costs. Unfortunately many hotel Property Management Systems (PMS) have not yet evolved sufficiently in this area. In a discussion on my last post on the Hotel P&L the topic came up. I have made this plea various times already to PMS providers. So I am using the start of 2019 to make a public plea ...
Your Top 10 Digital Marketing New Year’s Resolutions for 2019
HEBS Digital | January 18, 2019
By Kerryn Gower After saying goodbye to 2018, we're starting the new year with fresh priorities and goals. January is a great time for hoteliers to reflect on last year's strategies and analyze results in order to create a blueprint for a successful new year. Determining your hotel's most successful digital marketing initiatives is the first step to executing a strong plan that will achieve greater results this year than last year. With new technology and digital innovations announced daily, it can seem overwhelming for hoteliers to stay on top of trends and work them into their own strategies. With voice search and AI, omnichannel mark...
Black Oak Casino Resort to Implement INTELITY’s Guest Experience and Staff Management Platform
INTELITY | January 17, 2019
The state-of-the-art property looks to implement the industry's leading technology platform to streamline staff, increase guest engagement, and better connect hotel operations to the casino floor Los Angeles, CA (January 18, 2019) — INTELITY™, the global travel industry's first and most powerful enterprise guest engagement and staff management platform, announced today that it inked a deal with The Hotel at Black Oak Casino Resort in Tuolumne, Calif. The property will be incorporating the INTELITY platform's custom-branded mobile app and in-room tablets at its hotel, giving guests the opportunity to better manage their ...
Virgin Hotels Ramps Up Customer Experience Marketing and Personalization Through Partnership With Local Measure
Local Measure | January 17, 2019
New York and Sydney – 18 January, 2019 – Virgin Hotels, one of the most loved consumer brands, has implemented new Wi-Fi infrastructure at its first hotel in Chicago in partnership with Local Measure, the leading customer experience platform for the hotel industry. Virgin Hotels Chicago is famous not only for the Virgin brand but for its socially connected restaurants, bars and lounges, drawing on pop culture to create iconic experiences for its guests. Their food and beverage offerings play a key part in driving traffic to the hotel, and with new insights from customer Wi-Fi, the team can create personalized experiences and...
Beekeeper Continues to Dominate in the Hotel Technology Arena; Named ‘Top Operational Product’ for Employee Engagement by HotelTechReport
Beekeeper | January 17, 2019
Company recognized for adding immense value for hoteliers by helping them compete in the digital age; This is the 5th technology award presented to Beekeeper in the last eight months for its operational communication platform San Francisco, Jan. 17, 2019 — Beekeeper is on a roll! This week the company earned its fifth hotel technology award as a "2019 Top Rated Operations Product" by HotelTechReport for its Employee Engagement app that helps hotel teams "save time, improve efficiencies and collaborate better." Winners were selected from more than 180 of the top technology products around the world. The HotelTechAwards are the indu...
Major Trends to Watch for at HSMAI NY Conference
Raj Singh | January 17, 2019
By Raj Singh, CEO, Go Moment As I think about what to get excited about at HSMAI's Digital Marketing Strategy Conference 2019 taking place later this month in New York, the fast-evolving guest experience comes to mind. And, of course, hotel guest experience in 2019 will be enabled by more and better technologies. Here's what I see trending: The Impact of Voice-Enabled Intelligent Assistants Smartphones already come with voice-activated assistance built-in. Amazon recently revealed it had sold over 100 million Alexa-enabled devices. Google announced that 1 Billion devices support its Assistant product. This news validates that people are...
