Percipia Collaborates With Amazon’s Alexa Smart Properties Hospitality to Launch VIVA+
PERCIPIA | September 16, 2024
The Top 7 Pain Points in Hospitality Procurement and How to Overcome Them
Johannes Vocke | July 24, 2024
Technology
P3 To Launch Gift Voucher Solution and New Nor1 Oracle Integration at ITB Berlin 2024
P3 Hotel Software | March 5, 2024
Hospitality tech company provides enhanced upsell capabilities with launch of integrated booking engine gift voucher platform and new integration with Nor1 and Oracle OPERA. March 5, 2024 — Dublin & Denver — ITB Berlin 2024 could be the gift that keeps on giving for hotel operators, thanks to a new voucher platform being launched by P3, as well as a new technology integration with Oracle’s Nor1 solution that allows hoteliers to promote their upsell offers directly through the P3 booking engine. The P3 gift voucher platform is a dedicated e-commerce solution being launched this week at ITB Berlin by the hotel booking engine techn...
SHR and Cloudbeds Partner to Transform Hospitality Management
SHR | March 4, 2024
HOUSTON & SAN DIEGO, March 4th, 2024 – SHR, a leading provider of innovative technology solutions for the hotel industry, and Cloudbeds, the premier hospitality management software platform, proudly announce their collaboration aimed at elevating hotel management through the integration of Allora CRS (Windsurfer) and the Cloudbeds platform. The collaboration between SHR and Cloudbeds marks a significant milestone in the hospitality technology landscape. By joining forces, both companies aim to deliver enhanced solutions that empower hoteliers to streamline operations, optimize revenue, and elevate the overall guest experience. Key ...
PwC 2024 AI Business Predictions
PwC | February 22, 2024
Technological advances, surging investments and the competition for talent are all working toward one thing: In 2024, artificial intelligence (AI) will start to fundamentally change how business gets done. It will impact how companies grow revenue, conduct everyday operations, engage customers and employees, build new business models, and more. Seventy-three percent of US companies have already adopted AI in at least some areas of their business, according to our 2023 Emerging Technology Survey — and generative AI (GenAI) is leading the way. One year after ChatGPT hit the market, more than half of the companies we surveyed (54%) have i...
The Metric Hotel Deploys GuestCast by Hotel Internet Services to Deliver Personalized Guestroom TV Experiences
Hotel Internet Services, Inc. | February 20, 2024
Modern boutique property experiences increase in TV usage and guest satisfaction since adopting casting solution purpose-built for hospitality. LOS ANGELES — February 20, 2024 — Hotel Internet Services (HIS), a full-service provider of internet services and solutions for the hospitality industry, has announced the successful adoption of its GuestCast content streaming solution by The Metric Hotel in Los Angeles, California. An award-winning platform designed to easily adapt to the interests of each guest, GuestCast now plays an essential role in The Metric’s ability to cater to its young and international guest demographic. These tec...
AI + Hotels = A Digital Marketing Machine
ShiftDigital | February 20, 2024
AI is poised to help hoteliers make the complex engine of digital marketing a more efficient, proactive, well-oiled system. Managing a hotel is a balancing act of daily operations, guest satisfaction, and revenue growth, further complicated by a fast-paced digital marketing landscape. With countless strategies and channels to master, keeping up becomes a daunting challenge for even the savviest digital marketers. That’s why forward-thinking hotel marketers are embracing artificial intelligence (AI). Serving as a multi-purpose tool, AI helps streamline digital marketing efforts—from enhancing customer personalization to generating b...
How Leading Hoteliers Can Put Their Tech Anxiety to Rest
Joe Vargas | February 13, 2024
By Joe Vargas Hotels are under a huge amount of pressure to digitally transform as a way to streamline operations and gain a competitive edge. Add renewed travel volumes, steep inflation, and persistent labor shortages to the mix, and hoteliers have every reason to experience elevated anxiety when it comes to their digital investments. While the “tech anxiety” phenomenon isn’t unique to hospitality, hoteliers must take note: A recent survey found that a staggering 94% of senior executives in the United States and United Kingdom report having tech anxiety. Data security, impacts on the customer experience, and adapting to disruptiv...
What Level of Digitization Is Optimum for the Hospitality Industry?
Max Starkov | February 12, 2024
By Max Starkov Digitalization is the future of hospitality, there is no doubt about it! The old-fashion theses that only human-provided service is excellent customer service is being debunked as we speak! Whether hoteliers like it or not, the hospitality industry is moving from low-tech and high-touch to high-tech and high-touch. But what kind of high-tech and high-touch? Achieved with fewer, well-trained and well-paid employees using technology to provide stellar service. AI, mobile technologies, contactless experience, automation, robotics, IoT, blockchain, etc. can help fewer well-paid, educated and trained humans to deliver far supe...
The Future of Tech in Hospitality
Tatyana Tsukanova | February 8, 2024
By Tatyana Tsukanova In prehistoric times, our technology was limited to tools made of stone and bone. In the 21st century, we live in an era of technological innovation that is changing almost every aspect of our lives, from communication and education to recreation and entertainment. Technology continues to evolve and in the hospitality industry we have seen drastic changes in recent years. A look into the future is necessary today, if only to better understand the current situation and to plan for 2024, as well as to understand what existing players are already doing and, undoubtedly, what guests and customers expect. Hospitality rides...
Embracing Technology Without Losing the Human Touch in Hospitality
Alan Young | February 8, 2024
By Alan Young I have been chatting with a number of hotel operators over the last few weeks, and one thing is constant between each and every one of them: we must continually improve our service delivery as the adoption rate of technology is moving at lightspeed. Why? Because when technology is so incredibly prolific, we need proof of humanity and authenticity. Hotel operators want to embrace technology to help them run their businesses more effectively, but not at the cost of losing their hotel's “human touch.” In a world increasingly dominated by Artificial Intelligence (AI) and other technological advancements, the hospitality in...
Artificial Intelligence in Hotel Marketing: Use Cases and Perspectives
BEONx | February 8, 2024
Although the technology has advanced significantly in recent years, a real revolution in Artificial Intelligence occurred only last year. But in the tourism industry its true impact will be based on how it is implemented for practical purposes. A group of experts from leading hotel chains spoke about it recently at FITUR, read on to find out more. Madrid, 8th February 2024 - Within the framework of FITUR, the international tourism fair that took place recently in Madrid, a round table discussion entitled "Artificial Intelligence in hotel marketing: real use cases" was co-organised by BEONx and Hotelverse. Moderated by Lore...
Nomadix Earns Patent for Enhancing Passpoint (Hotspot 2.0) With Loyalty Program Integrations
Nomadix | February 6, 2024
Enabling Digital Engagement and Tiered, Location-Based Services for Visitor-Based Networks LOS ANGELES – February 6, 2024 — Nomadix® Inc., bringing connected experiences to life, was issued U.S. Patent No. 11,855,986 by the United States Patent and Trademark Office (USPTO) on December 26, 2023. The patent, titled “Management of network intercept portals for network devices with durable and non-durable identifiers,” represents Nomadix’s ongoing innovations in networking technology and adds to its growing patent portfolio. The patent relates to using captive portals to securely manage network access requests under Passpo...
Phishing Attacks Are Increasing: These Steps Can Help Prevent Them
Fran Worrall | February 1, 2024
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Web3 Technologies Will Help Hotels in the Following Ways
Adam and Larry Mogelonsky | January 31, 2024
By Adam Mogelonsky, Larry Mogelonsky Yes, there are lots of tech projects hotels have to undertake to bring their tech stacks forward to accommodate a more frictionless experience for guests. And yet, even then it’s important to keep one eye ahead to the technologies that will become important nearer to the end of this decade and into the 2030s. Of course, there are opportunities for brands that are the early adopters of these trends, but for the rest of you, this article is meant more for imagination in advance of any tech vendor demos or tradeshows where you can ask them about what’s in the near future for hospitality technology. ...
AI Set to Revolutionize Travel & Tourism, Says Latest WTTC Report
The World Travel & Tourism Council | January 30, 2024
Travel & Tourism businesses urged to embrace AI Madrid, Spain: Major new reports from the World Travel & Tourism Council (WTTC) and Microsoft highlight the transformative power of AI (Artificial Intelligence) for Travel & Tourism, marking a commitment to a digital future with unparalleled customer experiences. The first in a series of AI reports, announced during the global tourism body’s event at FITUR and in collaboration with WTTC’s Industry Partner, Microsoft, is poised to redefine Travel & Tourism standards and call on the sector for greater integration of such technologies. As the global leader in Travel &a...
Hilton’s Plantation Beach Club Upgrades WiFi Network With Hotel Internet Services to Provide Guests With Latest in Online Connectivity
Hotel Internet Services, Inc. | January 30, 2024
South Floridian timeshare retreat ensures high-speed and reliable WiFi performance for guests seeking internet access for either work or leisure. STUART, Fla. — January 30, 2024 — Hotel Internet Services (HIS), a full-service provider of internet services and solutions for the hospitality industry, has successfully deployed a high-performance guest WiFi service upgrade at Plantation Beach Club at Indian River Plantation in Stuart, Florida. An oceanfront timeshare consisting of 30 fully furnished units and managed by Hilton Grand Vacations, Plantation Beach Club enhanced its WiFi network capabilities to ensure guest satisfaction with th...
AHLA Announces Global Technology 100 to Lead the Future of Hospitality Tech
AHLA | January 22, 2024
WASHINGTON (Jan. 22, 2024) – Today, the American Hotel & Lodging Association (AHLA) announced the launch of the Global Technology 100 (T100), a group of the world’s best and brightest hospitality technology leaders that will advise the hotel industry on leveraging the latest technology to better serve guests and maximize profitability. T100 replaces three advisory groups within AHLA – HTNG’s Executive Leadership Group, Vendor Advisory Council, and the Industry Advisors. By bringing these groups together under the T100 banner, members can collaborate more closely and reach decisions more quickly. T100 will ensure AHLA stays on t...
IBS Software Acquires APS® for $90 Million as It Targets Major Growth in Hospitality Sector
ABOVE PROPERTY SERVICES (APS®) | January 17, 2024
Acquisition allows IBS Software to add state-of-the-art CRS, PMS and RMS capabilities to its established booking engine and distribution platform, significantly increasing its addressable market in hospitality Atlanta, 17 January 2024 – IBS Software, a leading SaaS solutions provider to the travel industry globally, has reached an agreement to acquire the ground-breaking hotel and travel technology provider Above Property Services (APS®). The $90 million transaction will further solidify IBS Software’s position in the hospitality market and strengthen the brand, to underpin an ambitious expansion of its reach in the hospitality i...
Black Rock Oceanfront Resort Selects Agilysys Hospitality Technology To Expertly Deliver Luxury Experiences, Elevate Guest Returns and Manage Residenc
Black Rock Oceanfront Resort | December 21, 2023
State-of-the-art software solutions cater to guests craving tranquil getaways in a setting committed to sustainability ALPHARETTA, GA. — DEC. 21, 2023 — The ocean is a remedy for many travelers to relieve tension, stress and anxiety. The tranquility of the Pacific Ocean and its idyllic setting is one of the main reasons thousands of people stay at and return to British Columbia’s Black Rock Oceanfront Resort each year. In a world where the term “luxury” is overused, Black Rock Oceanfront Resort sought to elevate its brand by providing staff with the information and freedom to identify hospitality moments and act on them using ad...
Leading Hospitality and Travel Technology Innovator APS® Celebrates Record Year of Growth in 2023
Above Property Services | December 21, 2023
APS doubles client base as demand continues to grow for its transformative future-ready solutions that drive efficiency, productivity, revenue, and cost savings NAPLES, FL – 2023 marked a record-setting year for Above Property Services (APS®), and predicts 2024 will be a game changer for the company and its customers. APS has experienced unprecedented success, solidifying its position as a dominant hotel and travel technology solutions provider. The company has experienced a landmark year of milestones, including new clients, technology integrations, increased transaction volumes, product enhancements, and expanded partnerships. With a...
Trump International Beach Resort Leveraging a Trifecta of Financial Management Tools to Optimize Operations
Aptech Computer Systems Inc. | December 13, 2023
The four-star luxury resort in Miami says the customer service and support for Aptech’s enterprise accounting, business intelligence and budgeting and forecasting software is ‘Outstanding’ PITTSBURGH, December 13, 2023 – Trump International Beach Resort in Miami has selected Aptech to gain access to the financial information it needs to make effective business decisions. The popular luxury destination is leveraging the complete portfolio of Aptech solutions – PVNG, Execuvue, and Targetvue – to streamline all enterprise accounting, business intelligence and budgeting and forecasting processes, making the property more financially ...
Le Méridien Pasadena Arcadia Enjoys a 24% Increase in F&B Revenue Thanks to IRIS’ Mobile Dining
IRIS | December 12, 2023
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Stayntouch Raises $48 Million in Strategic Growth Equity Investment Led by Sixth Street Growth
Stayntouch | December 12, 2023
New York, December 12, 2023 – Stayntouch, a global leader in cloud hotel property management systems (PMS), today announced it has secured $48 million in financing in a strategic growth equity investment led by Sixth Street Growth, the technology growth investing arm of Sixth Street. Founded in 2012 and acquired by MCR in 2020, Stayntouch offers an intuitive cloud PMS for hotels to streamline operations and connect front and back office functions, including reservations, front desk operations, payments, revenue management and reporting, and multi-property management. In October 2022, the company launched Stayntouch 2.0, which expanded it...
Hotel Kryb I Ly Kro Adopts GuestCast to Address Influx of International Traveler Entertainment Preferences
Hotel Internet Services, Inc. | December 12, 2023
Danish property sidesteps costly television replacement fees while providing travelers with ultimate personalization over content-streaming experiences. Fredericia, Denmark — December 12, 2023 — Hotel Internet Services (HIS), a full-service provider of internet services and solutions for the hospitality industry, together with local Danish supplier and IT infrastructure developer, Itplan, has announced the successful deployment of the GuestCast content streaming solution by Hotel Kryb I Ly Kro. Situated in Fredericia, Denmark, the privately operated boutique property with GuestCast can now cater to a growing number of international trav...
Decoding AI Governance: Insights from Personal Experimentation to Policy Making
Mark Munger | December 11, 2023
By Mark Munger AI is making headlines with breakthroughs that are met with awe, skepticism, or indifference. The headlines herald new advancements that depending on the author’s viewpoint, are either transcending, existential, or in some cases just ho-hum. These advancements are revolutionizing capabilities, propelling both personal ambitions and corporate objectives. For forward-thinking business leaders, AI integration is non-negotiable. Consumers are reaching new productivity peaks as government policymakers contemplate regulations. The trajectory of AI is steep and inclusive, promising benefits across the spectrum. AI will continue t...
