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Technology
The Modern Guest Experience & How Hotels Can Achieve It in 2019
David Millili | January 17, 2019
By David Millili, CEO of Runtriz Remember when the first hotel websites came online? It was 1994 and Hyatt was among the first chains to launch one. There were many years after this spent convincing the rest of the hotel world that they needed one, just a simple site that would describe the property with a few images. We weren't even at the stage of online booking, yet. That wouldn't come for another year or two. (Truth be told, some chains haven't evolved their websites much from that first iteration. Many still have the stock "amenities" page with bullet points that leave the guest wondering about exactly what they'll find when they a...
Rainmaker Closes a Record Year With an Increased Global Footprint, New Customer Growth, and Innovation in New Segments
Rainmaker | January 17, 2019
ALPHARETTA, GA – January 17, 2019 - The Rainmaker Group (Rainmaker), a leading provider of cloud-based hospitality revenue and profit optimization software, today announced that the company is starting 2019 with strong-than-ever numbers, a full implementation pipeline, and continued growth in new regions. "We saw a lot of growth in 2018," explained Mike Cowles, CEO of Rainmaker. "We added many new countries to our global footprint and continued to innovate and make our mark on the all-inclusive market. We have a great team, a strong roadmap, and an amazing group of customers behind us. We're excited to see our continued success i...
Milestone Captures 5 HSMAI Adrian Awards for Hotel Website Design and Wins 2018’s Mobile Web Awards “Best in Show”
HSMAI | January 17, 2019
Silicon Valley, CA (January 17, 2019) – The Hospitality Sales & Marketing Association International (HSMAI) will honor Milestone Internet Marketing with five Adrian Awards for digital marketing excellence for its winning entries in the annual Adrian Awards, the largest and most prestigious global travel marketing competition. This year Milestone is being recognized with 2 bronze awards, 2 silvers and one gold award for hotel website design and digital marketing. The 2019 Adrian awards announcement follows closely on Milestone's win in November 2018 for "Best Hotel and Lodging Mobile Website," as well as "Best in Show" by the M...
Milestone to Present 3 Free Workshop Sessions at HSMAI New York
Milestone | January 17, 2019
Silicon Valley, CA (January 18, 2019) – Milestone, Inc. announced today that it will be hosting three free digital marketing-focused workshops for hotels at the upcoming HSMAI Digital Marketing Conference in New York. The sessions will be held Tuesday, January 22 at the Marriott Marquis Hotel in New York City. Interested Hoteliers can register by visiting the dedicated site at https://www.hsmai.org/DigitalPreCon. Milestone will provide in-depth training on three critical topics that are of high interest to digital marketers in 2019: Digital Competitive Benchmarking: Using digital competitive analysis and data analytics to develop ...
IDeaS Revenue Solutions Honored as 2019 HotelTechAwards People’s Choice Winner
IDeaS | January 17, 2019
IDeaS clients from the U.S., Asia, Africa, Europe and Latin America recognize the company for its world-class software, service and support Tweet This: @IDeaS_RevOpt wins big once again in #HotelTechAwards with coveted 2019 People's Choice Award from @HotelTechReport balancing remarkable growth with client-first principles. www.ideas.com/news MINNEAPOLIS—Jan. 17, 2019—Hotel Tech Report has named IDeaS Revenue Solutions as the 2019 People's Choice Award winner in its annual HotelTechAwards. Recognized as last year's top-rated revenue management software provider, IDeaS continues to dominate the revenue technology category wit...
Top 5 Hotel Marketing Strategies for 2019
Divya Bhat | January 16, 2019
By Divya Bhat It is true that technological trends don't necessarily wait for a new year to dawn upon us, before making their grand entrance. But what's also true is that every now and then, we as hoteliers like to take a step back to reassess our strategies and weigh their efficacy. And in that context, what better time to reevaluate your hotel marketing strategies than the new year! Let's get right into it and see what trends continue to rule the roost, when it comes to hospitality marketing. 1. Mobile first No list of 'hotel marketing ideas' is complete these days, without at least one mention of mobile technology. The last decade ha...
Synergy Global Housing Brings Volara-Powered Voice Assistants to New York Residences
Synergy Global Housing | January 16, 2019
Volara enters the temporary housing market at Synergy Chelsea; Voice-based engagement technology will enable guests to speak commands that will personalize their live/work/play experiences New York — January 16, 2019 — Synergy Global Housing, a subsidiary of The Ascott Limited and premier provider of furnished temporary accommodations for business and relocation stays, is voice enabling their new exclusive property in New York City with Volara-powered voice assistants. Synergy Chelsea, a smart apartment concept designed to deliver a premier guest experience through customer service and technology, will be the first furnished...
Chesapeake Hospitality Maximizes Data Management and Forecasting Efficiency With ProfitSword
ProfitSword, LLC | January 16, 2019
Leading third-party hotel management company adopts ProfitSage platform to ensure a uniform and intuitive data management process at all levels of organization Greenbelt, Md. – January 16, 2019 –ProfitSword, hospitality's premier developer of business intelligence and data integration software, has announced the implementation of its ProfitSage operational and financial reporting solution by Chesapeake Hospitality, one of the largest independent operators in the hospitality industry, specializing in full-service and upscale properties. Previously utilizing a separate third-party platform for data management and forecasting o...
St. Regis First Hotel in Washington, D.C. Metro to Feature Plum In-Room Wine By-the-Glass Amenity
St. Regis Washington, D.C. | January 16, 2019
Palo Alto, California (January 16, 2019) - Plum, the hospitality industry's revolutionary new wine by-the-glass appliance, today announced that the St. Regis Washington, D.C. is the first D.C. Metro-area hotel to offer guests a next-gen, on-demand experience. The Plum appliances, which dispenses a perfectly preserved and temperature-controlled glass with every pour, have been installed in St. Regis suite rooms, elevating and transforming the guest experience. Situated only two blocks from the White House and moments from the nation's capital's most significant attractions, The St. Regis Washington, D.C. has played host to dignitarie...
McKibbon Hospitality Selected to Manage 200-Room Hyatt House Chicago Fulton Market District
McKibbon Hospitality | January 16, 2019
CHICAGO, IL. (January 16, 2019) – McKibbon Hospitality, an award-----winning leader in the hotel development and management industry, has been awarded the management contract for the Hyatt House Chicago Fulton Market District. The hotel is being developed by Sterling Bay and is owned by an affiliate of Wheelock Street Capital and Sterling Bay. Hyatt House Chicago Fulton Market District will be McKibbon Hospitality's first management property in the growing Fulton Market District of Chicago. Skender recently topped out construction of the hotel, which is expected to open in summer 2019. "We look forward to establishing a presence i...
Limited and Select Service Hotels: 5 Ways Your Front Desk Staff Can Increase Direct Bookings and Cut Distribution Costs
Doug Kennedy | January 15, 2019
By Doug Kennedy Like all segments of the hotel industry, limited and select service hotels are seeing distribution costs eating away at top-line profits. Of course OTA's and other third parties are important to the channel mix. However, the colleague at your front desk right now can be your hotel's best resource for increasing the most profitable of all channels, which is of course your direct bookings. Not only do reservations that are made directly have the lowest acquisition costs, but they also tend to have a higher ADR. The following are some action steps and then five training tips for your segment of the lodging industry. Action ...
ASSA ABLOY Hospitality’s Growth Leads to ASSA ABLOY Global Solutions
ASSA ABLOY Global Solutions | January 15, 2019
Expansion into new markets provides security hardware, software, installation maintenance and support services to more customers than ever before. Stockholm – January 15, 2018 –ASSA ABLOY Hospitality, provider of advanced security technologies for the hospitality industry, has announced a restructuring of its organizational hierarchy, with hospitality now becoming one of several specialized market-specific units operating under the new ASSA ABLOY Global Solutions name. Along with its mission to 'reimagine how people move through their world,' a driving force behind the company's restructuring has been its focus on investing ...
Ambassador Hotel Tulsa Implements Online Streaming, Voice Control and Enhanced Internet Connectivity With BeyondTV and Upgraded Wi-Fi by HIS
Hotel Internet Services, Inc. | January 15, 2019
Luxury four diamond property keeps pace with growing demand for content streaming, voice-activated room controls and robust internet Tulsa, Okla.— January 15, 2019 — Hotel Internet Services (HIS), a full-service provider of internet services and solutions for the hospitality industry, has announced its implementation of advanced guestroom content streaming and voice control technology at the Ambassador Hotel Tulsa with the adoption of BeyondTV and HIS Wi-Fi. A luxury boutique property based in Tulsa, Oklahoma, Ambassador Hotel Tulsa is now able to ensure a fast and reliable guest internet connection, while also offering the...
Angie Hospitality Leverages Natural Speech Technology to Maximize Comfort, Convenience and Accuracy in Guest Room Voice Control
Angie Hospitality | January 15, 2019
Voice-activated hotel guest room virtual assistant programmed to respond to queries using natural language with no need for specific commands. San Jose, CA – January 15, 2019 – As the developer of the industry's first 24-hour interactive guest room assistant purpose-built for the hotel environment, Angie Hospitality is leading efforts to ensure that guests have the ability to communicate and make requests using natural speech, with no need to learn specific, pre-set voice commands that may be unknown or unnatural for them. Angie's advanced voice recognition technology was specifically developed using robust language processi...
Milestone to Showcase New ChatBot Software and Presence Cloud Digital Marketing Suite at New York Conference
Milestone | January 15, 2019
Milestone to showcase revolutionary new software platforms for digital marketers at HSMAI's Digital Marketing Strategy Conference in New York. January 15, 2019 - Silicon Valley, CA. Milestone, the leading provider of digital marketing software and services for location-based businesses, announced today it will showcase two new products at the upcoming HSMAI Digital Marketing Strategy Conference at the Marriott Marquis Hotel in New York City. "The Milestone Presence Cloud is a core linchpin of our strategy to be a provider of both award-winning digital marketing software and award-winning digital marketing services," Said Annil Aggarwal...
Mews and OpenKey Announce Tech Integration
OpenKey | January 15, 2019
Automated Mobile Key Delivery adds utility to innovative cloud PMS DALLAS (January 15, 2019) – OpenKey, the industry standard for universal mobile key in hotels, today announced a partnership and integration with Mews to add Automated Mobile Key Delivery to the Commander PMS used by hundreds of hotels, hostels and campsites in over 40 countries across five continents. This new feature will make the provisioning and issuance of mobile keys to guests an automatic process once a mobile number is input into the Mews system. Mews was founded in 2012 by hoteliers who saw the need for an open property management system (PMS) that didn't ...
Fixing Las Vegas’ Millennial Problem
Tucker Johnson | January 14, 2019
By Tucker Johnson Last month I was an invited instructor for the Casino Resort Management course within the University of Houston's Conrad N. Hilton College of Hotel and Restaurant Management. This was one of many experiential courses offered by the college and gave me the opportunity to visit Las Vegas for five days, getting a behind-the-scenes look at high-roller suites, gaming floors, and high-tech security systems. While each casino resort had a different feel, and our hosts gave different insights, one problem was mentioned consistently across the properties: Millennials were not gaming at high levels and, although the casinos were...
Hotel Tech Report Ranks Beekeeper Among the ‘Top 10 Best Places to Work in Hotel Tech 2019’
Beekeeper | January 14, 2019
Dedicated to improving engagement between hoteliers and their non-desk workers via its award-winning operational communication platform, Beekeeper earns high marks for its employee satisfaction and vendor culture San Francisco, Jan. 14, 2019 — Coming on the heels of a widely-successful 2018, Beekeeper was named among the "Top 10 Best Places to Work in Hotel Tech 2019" by Hotel Tech Report. The award recognizes technology companies with an exemplary vision, mission and team and that helps fast track diligence for hotel tech buyers who want to learn about the best vendors to work with. According to the ratings and reviews group, "cr...
HSMAI Reveals the 2018 Gold Adrian Awards Winners for Excellence in Travel Marketing, Advertising, and Public Relations
HSMAI | January 14, 2019
(McLean, VA, January 14, 2019) The Hospitality Sales and Marketing Association International (HSMAI) is pleased to announce the Gold Winners of the 2018 Adrian Awards, which honor outstanding advertising, digital marketing, and public relations in hospitality. Platinum and Best of Show winners will be unveiled at the HSMAI Adrian Awards Dinner Reception and Gala on January 22 at the New York Marriott Marquis. After receiving close to 1,200 entries, HSMAI will present Gold Awards to one of the largest groups of winners in the Awards' history, including 104 awards in Public Relations, 25 in Integrated Marketing, 89 in Digital Marketing, a...
You Can’t Get Anything for Twenty Bucks These Days
Georges Panayotis | January 10, 2019
By Georges Panayotis While we've been relatively spared the hardship of winter's cold weather, 2019 has nevertheless sprung up. So what should we wish for? What do you want? Let's get to work and act, find the strength and the means to join forces, move forward and progress together. Let us not look back because what is done is done, but let us try not to repeat the same mistakes and let us try to make the most of the assets we have. But who is looking after leisure tourists? "We shall not forget that the international symbols of Paris are the Eiffel Tower and the Champs Elysées - not La Défense and the ...
2019: The Year of Connectivity
Chamberlin Public Relations | January 10, 2019
If there's one buzzword for the hospitality industry this year, it's "connectivity." Hoteliers are helping travelers feel more connected than ever to their destination, from food and beverage programming to design to the brand itself. Here are three ways hoteliers can give their guests a truly special and authentic experience in the coming year, and beyond. Fresh & Beautiful F&B Hotel restaurant and bars have long since evolved from the bland watering holes of yore. Today, they are gathering spots for the whole community, where guests can meet one another and locals alike, forging new friendships and memories. Programming in t...
Online Ripple Effects: How Digital Tech Changes Guests’ Offline/On-Property Expectations
Jos Schaap | January 10, 2019
By Jos Schaap CEO and Founder - StayNTouch Bill Gates was famously quoted saying "We always overestimate the change that will occur in the next two years and underestimate the change that will occur in the next ten." Over the last decade, we have witnessed a period of rapid technological evolution. Our world is, seemingly, in a constant state of digital advancement and change. Emerging tech has entered our households, changed the way we do business, and the way brands connect with consumers and ultimately altered the way in which we live. This is exciting, in many ways — but continuous digital innovation comes with its own set of ...
Runtriz Welcomes New SVP of Sales to Expand North American Market
January 10, 2019
Sheri Bender brings travel and hotel industry experience and success to accelerate growth of leading hospitality technology leader LOS ANGELES, CA (January 9, 2019) – Runtriz™, a leading developer of innovative mobile and digital technology solutions for hotels, resorts, and casinos, today announced the addition of Sheri Bender as Senior Vice President of Sales, North America. In this role, she will oversee business development activities and be a key member of the management team, building on the company's strategic plan. Sheri has over two decades of travel industry experience in business development, operations, accou...
RLH Corporation Selects Interstate Hotels & Resorts to Manage Hotel RL Olympia and Hotel RL Salt Lake City
Interstate Hotels & Resorts | January 9, 2019
ARLINGTON, Va. – January 9, 2019 – Interstate Hotels & Resorts unveiled the addition of two new properties to its managed portfolio – Hotel RL Olympia in Olympia, Washington and Hotel RL Salt Lake City in Salt Lake City, Utah. The two new management contracts further Interstate's coast-to-coast U.S. expansion following recent additions, including The Westin Portland Harborview, Maine. RLH Corporation (NYSE:RLH) will retain ownership of both hotels. RLH Corporation chose Interstate Hotels & Resorts to manage Hotel RL Olympia and Hotel RL Salt Lake City to continue to bring best-in-class service to the hotels and...
