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Technology
Crescent Hotels & Resorts Adds PGA National Resort and Spa, Joins Crescent’s Latitudes Collection
Crescent Hotels & Resorts | January 9, 2019
Palm Beach, FL (January 9, 2019) – The 339 room PGA National Resort & Spa will join Crescent Hotels & Resorts "Latitudes" collection of lifestyle resorts. Crescent & Latitudes, based in Fairfax, Virginia is a nationally recognized operator of major hotels, resorts and conference centers throughout the United States and Canada. PGA National Resort & Spa has long been a place of legendary moments. Anchored by five championship golf courses and renowned throughout the world as Home to the PGA Tour's Honda Classic and the legendary Bear Trap, PGA National boasts a world-class destination spa, a private state-of-the-art...
Intelity Partners With Acuant to Further Streamline Guest Check-in and Mobile Key Delivery
Intelity | January 9, 2019
Partnership between brands will allow hotels to expedite mobile the check-in processes Los Angeles, CA (January 9, 2019) -- Intelity™, the industry's first enterprise guest engagement and staff management platform, is announcing its partnership with Acuant, a leading Identity Proofing Platform. Through this partnership, Intelity's customers will soon be able to offer their guests remote identity check as part of the existing mobile check-in process to further streamline the guest experience before they step foot onto a property. "We are excited about this partnership that combines our AssureID technology with Intelity's mobile che...
Volara Integrates With and Supports the Just-Announced Google Assistant Interpreter Mode at Dream Downtown Hotel
Volara | January 9, 2019
'Hey Google, be my Chinese interpreter'; Dream hotel staff and guests now have access to real-time voice translation at Registration, Concierge, and more New York — January 09, 2018 — Coming on the heels of yesterday's unveiling of Google Assistant Interpreter Mode at the Consumer Electronics Show (CES) in Las Vegas, Volara – the voice hub for the hotel industry – and Dream Hotel Group announce a fully integrated hospitality-grade deployment of Google's live translation technology covering dozens of languages. Complementing Volara's market-leading voice-based conversation-management tools, patent-pending Accuracy...
PeachState Hospitality Has Been Awarded Developer of the Year by Marriott International
PeachState Hospitality | January 9, 2019
The award was presented to PeachState Hospitality during the 2018 CONNECT Conference in San Diego Warner Robins, GA – January 10, 2019 – PeachState Hospitality, LLC, a leading hotel management and development company based in Warner Robins, GA announced today that it has been awarded Marriott International's 2018 CONNECT Developer of the Year. The prestigious award recognizes developers who have gone above and beyond in their real estate projects for the year 2018. "We are extremely honored to receive this recognition from Marriott International," said Danny Patel, Chief Executive Officer, PeachState Hospitality, LLC. "It ac...
NIZUC Resort & Spa Selects ALICE to Enhance Guest Satisfaction and Achieve Operational Excellence
ALICE | January 8, 2019
ALICE is the hospitality industry's leading operations technology, creating a unified hospitality experience PUNTA NIZUC, Cancun, Mexico, January 9, 2018 – NIZUC Resort & Spa, the award-winning luxury resort, has selected ALICE to enhance their internal communication, employee accountability, and guest satisfaction. ALICE is the hospitality industry's leading operations technology, creating a unified hospitality experience. The tool connects all hotel departments within one platform enabling staff to interact with both the guest and each other to deliver the best service possible. Last year, ALICE acquired concierge software p...
2019 Insights for Human Capital in Hospitality: Challenges in Finding Labor and Artificial Intelligence Among Trends in the US
AETHOS Consulting Group | January 8, 2019
(January 8, 2019) – AETHOS Consulting Group's US partners have gathered their collective thought leadership and now share predictions, concerns and issues for 2019. While some of these issues transcend across borders and continents, the commentary here is geared on its impact in the United States: 1. Challenges to Finding Labor for Hospitality Services: Labor Skilled to Meet Current Travel Trends: AETHOS New York Managing Director Keith Kefgen weighs in that although lifestyle and wellness hotels have become all the rage, as every major chain is now involved, the real issue is the lack of experienced talent. "We have a plethora ...
Track Hospitality Software Achieves PCI DSS Service Provider Level 1 Certification
TRACK Hospitality Software | January 8, 2019
(Minneapolis, Minn.) January 9, 2019 -- Track Hospitality Software (TRACK), a product of TravelNet Solutions and an industry leading provider of integrated CRM, guest communication management, and property management solutions for hospitality, today announced the company has validated compliance with the Payment Card Industry (PCI) Data Security Standard (DSS) version 3.2 as a Level 1 service provider. The PCI Data Security Standard (PCI DSS) is the most rigorous industry-recognized payment-card security standard available globally. The PCI DSS Security Standard is designed to minimize the exposure of credit card data to risk of fraud o...
Paid, Owned and Earned Media: What Matters Most for B2B Travel and Hotel Tech Brands in 2019?
Alan Young | January 8, 2019
By Alan E. Young In a marketing landscape where content is king, you might think it's just a matter of creating and distributing great content. After all, if great content is what every consumer craves from the brands they favor, delivering it should be the easy part — right? But in fact, that's not the case at all. While content is undeniably an integral piece of any modern marketing strategy, business leaders are quick to realize that the curation of valuable and timely content is only half the battle. Back in the day, big brands had to buy an ad or film a TV commercial to get their product in front of their target market. In to...
Hotel Technology Pioneer Brad More Joins Hapi as Chief Architect
Hapi | January 8, 2019
Experienced software architect and technology innovator tapped to lead design and architecture for disruptive data streaming, integration and enrichment platform Orlando, FL – January 8, 2019 – Hapi, a transformative new data streaming, integration and enrichment platform designed to solve the hotel industry's rapidly expanding data integration challenges, announced today the appointment of Brad More as Chief Architect for the company. More is a seasoned industry leader with a profound knowledge of hospitality technology and innovation developed over more than two decades. In his new role as Chief Architect for Hapi, he will...
Go Moment First to Introduce Enterprise-Level Real-Time Guest Engagement Business Intelligence (Bi) Solution Focused on Texting
January 8, 2019
Smartconcierge guest engagement solutions leader unveils next generation and first-of-its-kind real-time staff productivity and cross-property enterprise-wide analysis features in Ivy® SANTA MONICA, CA (January 8, 2019) – Go Moment®, the world's largest provider of real-time artificial intelligence guest communication solutions for the hospitality industry, today announced Ivy® Analytics 2.0, the world's first Enterprise-ready real-time hotel guest engagement and staff productivity business intelligence tool. Facilitated by the implementation of Go Moment's smartconcierge solution, Ivy®, these cutting-edge business...
SiteMinder Partners With RoomIt by CWT on Modern Alternative to Traditional Corporate Travel Distribution
SiteMinder | January 8, 2019
Dallas, USA – SiteMinder, the global hotel industry's leading guest acquisition platform, today announces a pioneering partnership with RoomIt by CWT, the hotel distribution division of Carlson Wagonlit Travel, a long-standing leader in business travel. The partnership will provide a modern alternative to the traditional corporate travel distribution chain by offering eligible SiteMinder hotel customers direct access to a travel management company's clients for the first time. Under the agreement, RoomIt will create a connection to SiteMinder's platform so hotel users can offer their best available rates, corporate negotiated rate...
Learn From HEBS Digital Experts During Three Workshops at the 2019 HSMAI Digital Marketing Strategy Conference
HEBS Digital | January 8, 2019
For more than 15 years, HSMAI's Digital Marketing Strategy Conference has been where senior leaders in hotel marketing connect and engage in meaningful, thought-provoking conversations about the most important strategic issues facing the business today. The conference continues to provide hoteliers and their partners with practical information, insights, and strategies to drive revenue and engage guests – before, during, and after their stays. The 2019 Digital Marketing Strategy Conference will be held on January 22-23 in New York, where we will be holding three workshops on topics aimed at helping hoteliers improve their digital ...
Kahala Hotel & Resort Upgrades Financial Accounting to Aptech PVNG
Aptech Computer Systems, Inc. | January 8, 2019
Hawaiian Luxury Destination Taps Aptech for New Back Office System, Custom Financials for its Unique Operation PITTSBURGH, January 8, 2019 – Aptech Computer Systems announced that Kahala Hotel & Resort installed PVNG Enterprise Accounting to upgrade its back office financial processes. The Kahala Hotel & Resort is a respected luxury oceanfront destination known for its gracious Hawaiian hospitality and elegant amenities. Browser-based PVNG simplifies accounting operations and safeguards data in the cloud. Aptech is the leading provider of hospitality business intelligence, budgeting and forecasting, and enterprise hotel ac...
OpenKey Projects Issuance of 100,000 Mobile Keys Monthly
OpenKey | January 8, 2019
Industry watches closely as mobile key usage skyrockets with popular platform DALLAS (January 8, 2019) - OpenKey, the industry standard for universal mobile key in hotels, expects to build on an impressive 2018 performance by reaching a key milestone in 2019. Following a 970 percent increase in keys issued among OpenKey client hotels last year, OpenKey is projecting performance to reach 100,000 mobile keys a month in 2019. An OpenKey survey, Guest Expectations for Hotel Tech in 2019, identified that technology will play a major role in the overall guest experience this year. Particularly, it found that 54 percent of hotel guests now ex...
Loyal Duke Lodge Completes Full Repositioning Creating a Unique Lodging Experience
| January 7, 2019
Salida, Colorado (January 7th, 2019) — IMPRINT Hospitality announces the completion of the repositioning project of Loyal Duke Lodge in Salida Colorado. Celebrating the Salida landscape and community culture, Loyal Duke Lodge blends the rustic and historic of the surrounding mountains and river valley with a refined artistic flair that is Salida. The renovation project of the former Super 8 property features earthy, modern design and finishes, with the interior warm and inviting, balanced with outdoor spaces that are serene and peaceful. Dreamed up by dash design, the natural colors harmonize with the surrounding nature and enviro...
Loyal Duke Lodge Completes Full Repositioning Creating a Unique Lodging Experience
| January 7, 2019
Salida, Colorado (January 7th, 2019) — IMPRINT Hospitality announces the completion of the repositioning project of Loyal Duke Lodge in Salida Colorado. Celebrating the Salida landscape and community culture, Loyal Duke Lodge blends the rustic and historic of the surrounding mountains and river valley with a refined artistic flair that is Salida. The renovation project of the former Super 8 property features earthy, modern design and finishes, with the interior warm and inviting, balanced with outdoor spaces that are serene and peaceful. Dreamed up by dash design, the natural colors harmonize with the surrounding nature and enviro...
Tambourine: The Most Important Metric in Hotel Marketing: What’s Your OMTM?
Tambourine | January 7, 2019
Determine the single most important metric by which you will be judged this coming year by management/ownership, then align your actions and energy around it. As hotel marketers, we have dozens of metrics to deal with…. but we humbly suggest there's one that should matter more than any other. The One Metric That Matters (OMTM) is a powerful concept derived from a renowned thought leader in Silicon Valley. But the idea transcends every industry and is especially important for serious-minded hotel marketers. We fully recognize that the OMTM may be different depending on your property's needs, your career stage or your personal comp...
Hotelogix Helps Utah-Based Hat Rock Inn Boost Revenue by 20%
Hotelogix | January 7, 2019
Hotelogix, a leader in cloud-based Property Management Systems is happy to share that the adoption and successful use of its PMS has helped Hat Rock Inn hotel in the United States to realize 20% more revenue. This spike in revenue is a result of 20% increase in both OTA and direct bookings. Located in Mexican Hat, Utah, Hat Rock Inn is a popular 4-star hotel among travellers. Overlooking the San Juan River, this 43-room property offers many facilities including a private beach, heated saltwater pool, a spa, etc. Based on guest reviews and recommendations, hotel aggregator Kayak rates this property as 'excellent' with 8.6 out of 10 ratin...
Marriott Provides Update on Starwood Database Security Incident
Marriott | January 4, 2019
Marriott today is providing an update on the number of guests whose passport numbers and payment card numbers were involved in the Starwood reservations database security incident announced by the company on November 30, 2018. Working closely with its internal and external forensics and analytics investigation team, Marriott determined that the total number of guest records involved in this incident is less than the initial disclosure. Also, the number of payment cards and passport numbers involved is a relatively small percentage of the overall total records involved. "We want to provide our customers and partners with updates based on...
HEBS Digital Wins Silver Adrian Award for The Resort at Pedregal’s Here Comes the Sun Campaign
HSMAI | January 4, 2019
HEBS Digital's advertising and marketing campaign for The Resort at Pedregal, Travel+Leisure's #1 resort hotel in Mexico, was recognized with a Silver Adrian Award. This win reflects a successful increase in bookings that achieved a 57X ROI. New York, NY (January 4, 2019) – HEBS Digital has been honored with a Silver Adrian Award for their work on The Resort at Pedregal's Here Comes the Sun multichannel campaign by the Hospitality Sales & Marketing Association International (HSMAI) for 2018. Known for its award-winning service and amenities, The Resort at Pedregal began development of this campaign with affluent travelers in ...
BENCHMARK to Manage, Renovate and Reposition Two St. Pete Beach Resorts Purchased by Capital Partner Gencom
January 3, 2019
The Woodlands (Houston), Texas, January 3, 2019 … Expanding its presence in Florida to the state's popular Gulf Coast, BENCHMARK®, a global hospitality company, will manage, renovate and reposition two properties on St. Pete Beach, an award-winning destination off the coast of St. Petersburg in Tampa Bay. A venture led by Benchmark's capital partner, Gencom, has purchased the two beachfront properties, The Beachcomber Beach Resort and Hotel and The Grand Plaza Beach Hotel & Beach Resort and committed $24 million for major renovations to upgrade the two properties. Gencom and Benchmark forged a strategic management par...
Best Western® Hotels & Resorts Assumes Direct Responsibility of Brand in Mexico
January 3, 2019
Best Western® Hotels & Resorts Assumes Day-to-Day Management of the Brand in Mexico Phoenix, Arizona (January 3, 2019) – Best Western® Hotels & Resorts today announced that it has assumed direct responsibility for the Best Western brand in Mexico & Central America and surrounding countries (collectively, "Mexico"). Best Western will now operate on a property direct relationship ("PDR") with Best Western branded hotels in Mexico, all of which remain independently owned and operated. The transition to direct responsibility of the brand in Mexico will result in focused brand-level efforts and increased synergy and...
Generation AI - How Hotels Are Adapting to the Demands of More Millennial Guests
Raj Singh | January 3, 2019
By Raj Singh, CEO, Go Moment In the year 2020, one short year from now, the oldest millennials will turn 40, a milestone birthday. This means that millennials, currently the most significant consumer demographic, have been booking hotels stays for nearly 20 years. They have been the first generation to be able to use the Internet and mobile technology to research, book, and experience their stays. For this reason, they're called the Do-It-Yourself Generation. And these DIYers demand experiences that have caused hotels to scrutinize many aspects of how they do business. Hoteliers recognize that millennials -- and their successor Gen Zs -...
Turning Data Into Profit: How Hotel GM’s Can Apply Insights From Cutting Edge Data Scientists
the Authors | December 3, 2018
By Dr. Joshua Hayes, Allisha Miller, and Dr. David Hayes For the third year in a row, Forbes[1] reported "Data Scientist" as the best job in America. The job pays well (median base salary of $110,000), and qualified data scientists are in high demand. Currently, Amazon is actively seeking to fill its 436 data scientist vacancies and Google is trying to hire another 135 data scientists.[2] Data science and data scientists are hot… and for good reason! The role of data scientists is to help businesses increase efficiency and profits by harnessing data. According to Amazon, "Data is the lifeblood of Amazon… Big data analytics is the magic...
