Percipia Collaborates With Amazon’s Alexa Smart Properties Hospitality to Launch VIVA+
PERCIPIA | September 16, 2024
The Top 7 Pain Points in Hospitality Procurement and How to Overcome Them
Johannes Vocke | July 24, 2024
Technology
3 Steps to Successfully Move Your Small Group Bookings Online
Amadeus | November 8, 2018
By John-Michael Jenkins There is a valuable customer demographic that is often overlooked by many in the hospitality industry – Small meetings. Small meetings are often single day events for 25 people or less that may or may not have guestrooms. If properly cultivated, this customer base offers a low risk, high reward for your property. These groups, which make up 50% of the market, pose a unique opportunity to secure repeat business, fill need periods and generate steady revenue. A key to landing and expanding small group business is to start offering these groups online bookings. The advancement of technology in the hospitality ...
On-Demand Service and the Culture of Convenience: What Are Guests Really Looking For?
Jos Schaap, CEO -Founder and CEO | November 8, 2018
By Jos Schaap CEO and Founder – StayNTouch We aren't just living in a mobile age — we are living in an 'on-demand' economy, and it is revolutionizing business models and the corresponding consumer experience across every industry. With digital platforms and apps empowering instant gratification, paired with efficient and intuitive technological properties to cater to a personalized and data-driven experience, the supply which meets the demand of customers is readily available, 24/7. The modern consumer has become accustomed to the ease of uninhibited access to messaging, e-mail, social media, e-commerce, and general online f...
U.S. News & World Report – Best Law Firms® Recognizes JMBM as 2019 “Best Law Firm”
JMBM | November 8, 2018
By Jim Butler and the Global Hospitality Group® Hotel Lawyers | Authors of www.HotelLawBlog.com 08 November 2018 A hotel lawyer brings together numerous legal disciplines, depending on the hospitality project. That's why the Global Hospitality Group® is part of a full-service law firm. My partners at Jeffer Mangels Butler & Mitchell LLP (JMBM) provide first-rate services to our hospitality clients and I am pleased that their efforts were recognized today in U.S. News & World Report's list of Best Law Firms. – Jim U.S. News & World – Best Law Firms® Recognizes JMBM as 2019 "Best Law Firm" Jeffer Mangel...
Hospitality & Technology – What to Look for When Hiring a CTO
Thomas Mielke | November 7, 2018
By Thomas Mielke On the topic of hospitality, technology and recruitment (as published in Hospitality Upgrade) Over the last several years, the function of the Chief Technology Officer (CTO) has become increasingly important to the success of almost every type of organization. Yet, despite its importance, it is still rare for hospitality firms to provide a board seat for this vital function. Consequently, the public profile of CTOs is often limited. So, what are the building blocks that form the profile of a successful CTO? And, what are the character traits that hiring committees should be looking for in a CTO? The CTO 'WISH LIST' In ...
dormakaba Comes to HX in NYC With Hospitality Access Solutions That Transform the Guest Experience
dormakaba | November 7, 2018
HX 2018: Visit dormakaba in Booth # 3219 Jacob K. Javits Convention Center NYC, November 11-12 VIDEO: See dormakaba Saffire LX and Quantum Pixel BLE locks, and Ambiance™ Access Management Software in Action MONTREAL, QC, CANADA – November 7, 2018 – dormakaba, the provider of secure Saflok™ and Ilco™ electronic door locks, will be at NYC's HX Hotel Experience show to demonstrate its new Saffire LX and Quantum Pixel RFID BLE mobile access capable electronic locks, and the new Ambiance Access Management Software. dormakaba is one of the top three companies in the global market for access and security solutions...
Hospitality First: Koncept Hotels Optimizes Business Strategy in the Digital World With Infor
Koncept Hotel Management GmbH | November 7, 2018
NEW YORK – Nov. 7, 2018 – Infor, a global leader in business cloud software for Enterprise and SMB companies, today announced that Koncept Hotels has deployed hospitality cloud solution Infor HMS. Supporting the hotel group's digital strategy, the application will be used to support changing customer needs and ensure guest preferences are met. The hotel start-up, founded only one year ago, won the Digital Leader Award 2018 in July, Germany's most important award for digitization solutions. The hotel does not only digitize processes, but develops new services to meet the needs and expectations of an increasingly tech-savv...
Angie Hospitality to Join Expert Panel on Voice Technology at HX: The Hotel Experience 2018
Angie Hospitality | November 7, 2018
Angie Hospitality's Michael Cohen to serve as industry expert in panel discussion exploring how voice control technology is impacting the hotel industry. San Jose, CA – November 7, 2018 – Angie Hospitality, creator of Angie, the world's first 24-hour interactive guest room assistant, Wi-Fi and room control technology solution built for hotels and resorts, has been selected to participate in a panel discussion at this year's HX: the Hotel Experience, taking place November 11-12 at the Jacob K. Javits Convention Center in New York City. Angie Hospitality's head of business development, Michael Cohen, will serve as a key paneli...
Hotel Internet Services Showcases Latest Advances in Wi-Fi Network, In-Room Television Casting and Voice Activated Solutions at HX 2018
Hotel Internet Services, Inc. | November 7, 2018
Leading provider of secure hotel Wi-Fi and guestroom entertainment technology to demonstrate new solutions at North America's largest hospitality show in NYC New York — November 7, 2018 — Hotel Internet Services (HIS), a full-service provider of Internet services and solutions for the hospitality industry, is set to exhibit the latest advancements in hotel Wi-Fi, guestroom television casting and voice activated technology at this year's HX: The Hotel Experience, taking place November 11-12, at the Jacob K. Javits Center in New York City. Exhibiting at booth #2840, HIS will demonstrate the latest advancements in hotel Wi-Fi, ...
Intelity and ALICE, Forbes Travel Guide Brand Officials, Announce Integration and Partnership
ALICE | November 7, 2018
Partnership offers hotels a suite of tools to manage their properties and interact with guests Los Angeles, CA (November 7, 2018) — Intelity, the global travel industry's leading enterprise mobile and in-room technology platform, and ALICE, the hospitality industry's leading operations platform, announced today they have teamed up to offer hotels the most complete suite of tools available to manage their hotels and interact with guests. Through Intelity's enterprise platform, hotels can access important guest-facing tools such as a customizable mobile app, in-room tablets, mobile key, voice, TV casting, and more. Through ALICE's o...
SiteMinder Appoints Technology Industry Veteran as CEO, Says Its Future Is Central to Travel
SiteMinder | November 7, 2018
Sydney, Australia – SiteMinder, the global hotel industry's leading guest acquisition platform, has appointed its first CEO to drive the continued rapid growth of its business and 30,000-strong hotel customer base. Sankar Narayan is the current chief operating officer of cloud accounting software giant Xero, and his appointment as CEO will see him co-lead SiteMinder alongside founder Mike Ford, who will remain the managing director and assume the role of Executive Chairman of the Board with a focus on driving the company's vision, strategy and product innovation. From January, Sankar will join a distinguished leadership team that ...
Training, Maintaining & Elevating Top Hotel Revenue Management Talent
Paul Van Meerendonk | November 6, 2018
By Paul Van Meerendonk Remember that whiz kid in reservations? He had grown up with computers and seemed able to fly around the property management system with natural ease and skill. Sure, his job was just to answer calls and make reservations, but he had a knack for finding cool reports buried deep in the system. Not only that, but he had also somehow mastered Excel and was able to create dazzling charts that seemed to bring the numbers to life. We knew we had to nurture his raw talent, so we signed him up for some revenue management 101. He would become our savior, finally getting our pricing in shape and enhancing our top-line reven...
How Involved Are Hotel Owners in Property-Level Decisions?
Demian Hodari, Ph.D | November 6, 2018
By Demian Hodari, Michael J. Turner, Michael C. Sturman Hotel owners increasingly contract hotel management companies to operate their properties. While extensive research has examined management agreements to determine the balance of power between owners and management companies, little research has investigated the actual role that hotel owners play in property-level decision making. This is perplexing because management companies generally insist that hotel management agreements (HMAs) specifically stipulate that the owner should not seek to influence the hotel's general manager (GM). In other words, in exchange for their services, m...
The Woodmark Hotel Launches Mobile Key with OpenKey and MIWA
OpenKey | November 6, 2018
Destination resort elevates guest experience with leading lock and keyless entry combo DALLAS, TEXAS (November 6, 2018) – The Woodmark Hotel and Still Spa, a Destination Luxury Hotel located in Kirkland, Washington has selected OpenKey, the industry standard for universal mobile key, as their provider of choice for keyless room entry. Guests at The Woodmark will enjoy a high-tech and seamless experience courtesy of the OpenKey and MIWA Lock integration. Voted as Top Hotel in The Pacific Northwest & Alaska by Conde Nast Traveler 2018 Readers' Choice Awards, The Woodmark Hotel and Still Spa seeks to empower their guests by continual...
Beekeeper to Reveal the Secret to Guest & Employee Engagement at HX: The Hotel Experience
Beekeeper | November 6, 2018
Beekeeper will display an operational communication platform proven to drive retention and make deskless hotel employees and guests happier; Visit Beekeeper in Booth 2839 at HX November 11 – 12 in New York San Francisco, Nov. 6, 2018 — Beekeeper, the leading communication and operations platform for connecting a hotel's non-desk workers across locations and departments, will be at HX: The Hotel Experience next month revealing the secret to guest and employee engagement. Named the Most Innovative Technology of 2018 by HTNG, the "People's Choice 2018" by HFTP, and ranked No. 59 on the SaaS 1000, Beekeeper has discovered the Ho...
ALICE Co-Founder and President Alex Shashou Awarded as “Next Gen Leader” by the Hospitality Media Group
ALICE | November 5, 2018
ALICE President and Co-Founder Alex Shashou has been selected for the "Next Gen Leader" award, by the Hospitality Media Group (HMG), which recognizes the brightest young leaders shaking up the hospitality industry. The award will be presented at this year's HX: The Awards ceremony. The "Next Gen Leader" is awarded to a young professional making a difference with at least five years of experience in the field. It celebrates a leader who thinks differently to contribute positively to the hospitality industry and consistently asks "why" and "why not" in order to spark conversation, inspire others, and reimagine what's next. Alex's achievem...
Over 1,000 Hotels Around The World Are Now Sharing Unique Local Experiences With Arrivedo’s Technology
Arrivedo | November 5, 2018
Arrivedo celebrates the milestone just as it's been selected as an innovator for this year's Phocuswright Conference. San Francisco, US November 2018 - Arrivedo, the first online platform with curated content of local things to do around hotels, today announces that 1,000 hotels are now using its technology to enhance their guests' experience. The company has been selected as an innovator at this year's Phocuswright Conference on November 13-15 in Los Angeles, which will allow it to share its quality content creation expertise with the event's attendees. Arrivedo allows hotels to act as local hosts and offer guests the most authentic st...
Now Available: The Q4 Hotel Digital Marketer’s Whitepaper
HEBS Digital | November 5, 2018
Now available for viewing and download, the HEBStrategy Q4 2018 Whitepaper Edition: The Hotel Digital Marketer's Whitepaper, covers current trends and industry insights hoteliers should be paying attention to in order to have a strong digital presence. The whitepaper takes a deep dive into strategies that will help to reach different audiences. Read the HEBStrategy Q4 2018 whitepaper to learn about: What's Trending: Stay in the loop with the must-know trends of the quarter, including the growth in popularity of loyalty programs, updates to Google Hotel Ads, and tips for capitalizing on intent. From the Design Studio: Get inspiration fro...
Hotelogix Rolls Out Exciting Year-End Offer for Independent Hotels
Hotelogix | November 5, 2018
Hotelogix, a leader in cloud-based Property Management Systems has announced the launch of its exciting year-end offer. Under this new plan – 'Lock now & Use later', independent hotels can pay for 6 months to get 6 months free usage. Hotels can avail the deal by paying a small lock-in amount of USD 250. This offer is valid for first 100 customers. According to Aditya Sanghi, Co-founder & CEO at Hotelogix, with this offer, the company wants to help independent hotels to leverage the power of cloud to grow their business. "To make more out of today's online travel, independent hotels must compete with their big and known riv...
Top Luxury Eco-Friendly Sustainable Hotels and Why Travelers Love Them
Alan Young | November 5, 2018
By Alan Young Industries across the globe are witnessing the consumer transition into what we like to call the experience economy. Perhaps influenced by the impressive buying power and sheer numbers of the millennial generation, modern consumers are showing a definitive preference for experiential purchasing over material goods. As the Harvard Business Review describes it "within an experience economy, a company intentionally uses services as the stage, and goods as props, to engage individual customers in a way that creates a memorable event." This puts the travel and hospitality industry, specifically, in an exciting position to maxim...
Is Automation the Wave of the Future for Hotels?
Chamberlin Public Relations | November 5, 2018
It wasn't so long ago that people would call a restaurant for a reservation, or go to the video store to see what tapes were available, or waited on the sidewalk for an empty taxi to drive by. Just as technology has made all of these practices obsolete, new technology is automating many of the processes that used to take up the valuable time of both hotel guests and team members. But while these new devices may be the wave of the future, hoteliers should think carefully before trying to cut down on costs by opting for automation. After all, technology is not only as good as the engineer who designs it, it's also only as useful as the pe...
Lodging Interactive Rolls Out Commingle:Engage Total Customer Engagement Services
Lodging Interactive | November 1, 2018
Lodging Interactive, an award-winning digital marketing and social media engagement agency exclusively serving the hospitality industry, today announced the launch of commingle:engage, a total customer engagement solution for hotels and resorts. commingle:engage is a fully managed service that enables properties, of any size, to effectively build customer loyalty through personal, one-on-one, customer engagement with new and past guests. "Since 2006 we've successfully established CoMMingle as the leading provider of guest reputation management and social media marketing services exclusively for hospitality," stated DJ Vallauri, Lodging ...
NAVIS Announces Launch of the Only Complete Hospitality CRM Platform
NAVIS | November 1, 2018
Staying true to their roots as hospitality innovators, NAVIS helps lodging providers take charge of the guest relationship with pioneering new CRM. BEND, Ore. (November 1, 2018) – The hospitality marketplace is changing quickly, and the NAVIS mission is to help their hospitality clients accelerate revenue growth, enhance guest experiences, and increase the lifetime value of their guests. That's why the company is thrilled to announce the official launch of the industry's only complete Hospitality CRM that unifies hotel reservations and marketing teams around their guest data to drive more direct bookings and revenue. The highly an...
HQ plus, Duetto Announce Technology Partnership
HQ plus | November 1, 2018
Duetto integrates with hotel market intelligence software to streamline competitor shopping across online distribution channels. San Francisco, 1 November, 2018 — Duetto, the hospitality industry's only Revenue Strategy Platform, has today announced its latest technology integration – with HQ plus. The new interface between Duetto's GameChanger and HQ plus enables joint customers to see the current room rate for a list of chosen competitors, as well as showing competitor averages. The interface pulls rates from a wide range of online distribution channels, including online travel agencies, as well as Brand.com sites from com...
Tambourine Shares What’s Haunting Hotel Marketers This Halloween?
Tambourine | October 31, 2018
Continuing our annual Halloween tradition, we've asked hotel marketers nationwide, across all chain scales and property sizes, what they're most spooked about right now. In past years, the list has included: Unrealistic goals set by ownership Product deterioration The cost of guest acquisition Shaky job security Many of those were on the minds of the folks we spoke to this year, however, here are five particularly frightening problems keeping hotel marketers up at night right now: 1. Brand Proliferation/Differentiation Many hotel marketers (and owners) view the industry's numerous and ever-growing assortment of brands as an increa...
