Percipia Collaborates With Amazon’s Alexa Smart Properties Hospitality to Launch VIVA+
PERCIPIA | September 16, 2024
The Top 7 Pain Points in Hospitality Procurement and How to Overcome Them
Johannes Vocke | July 24, 2024
Technology
3 Things the Hospitality Industry Can Learn From Google
Amadeus | October 31, 2018
In 2018, digital travel sales are expected to reach $198 billion, with more than 140 million adults researching a trip online. As global travel increases, people are consuming more digital content than ever before as they search the web for the cheapest flights, best hotels, and popular tourist sites at their destination. In return, shoppers are flooded with information from companies hoping to inspire interest early in the travel planning process. Brands are investing big in digital ads and paid search campaigns to increase visibility, creating a cash cow for Google. This year alone, the tech giant will rake in almost $40 billion in to...
Hotel Internet Services Unveils New Research Report on Trends in Guestroom Entertainment and Voice Control Technology
Hotel Internet Services, Inc. | October 31, 2018
Newly released white paper guides hoteliers on best practices for implementing revenue-enhancing guestroom amenities, based on today's guest preferences for online content streaming and instant access to hotel information Clearwater, Florida — October 31, 2018 — Hotel Internet Services (HIS), a full-service provider of internet services and solutions for the hospitality industry, has announced the release of a comprehensive new white paper examining how mainstream technology, such as online streaming and voice-activated assistants, are having a profound effect on guest behavior and their evolving hotel stay expectations. Le...
TrustYou Becomes 100th Hotel Technology Brand to Embrace SiteMinder Exchange
SiteMinder | October 31, 2018
Dallas, USA / Munich, Germany – The world's largest guest feedback platform, TrustYou, has become the 100th hotel technology provider to sign up for SiteMinder Exchange, a powerfully-simple solution launched in June by the global hotel industry's leading guest acquisition platform, SiteMinder to solve the connectivity problem for hotel property management systems (PMSs) and hotel applications. The connection, which went live this month, now makes TrustYou accessible to the multitude of leading PMSs integrated into SiteMinder Exchange, and will offer further adoption of TrustYou's review marketing and guest messaging tools beyond t...
Revinate Announces Partnership With Duetto
Duetto | October 30, 2018
Joint Solution Powers Dynamic Pre-Arrival Emails That Drive Upgrade Revenue San Francisco, Oct. 30, 2018 — Revinate, the software as a service (SaaS) company that helps hotels transform guest data into revenue, today announced a partnership with Duetto, hospitality's only Revenue Strategy Platform, to enhance the power of its guest marketing solution. Now, joint customers will be able to use Duetto's platform and its Open Pricing application GameChanger to dynamically price upsells and upgrades driven through Revinate Marketing. The real-time pricing solution will enable personalized offers to maximize conversion and revenue. "Due...
The Future of Hotel Management Systems: Identifying the Prospective Role of the PMS
h2c | October 30, 2018
Introduction Some hotel chains envision the Property Management Systems (PMS) to focus on its core functionalities (e.g., check-in/out and main operations), using open APIs for connectivity, while others encourage a high level of fully integrated systems such as CRS, RMS and CRM, eliminating the need for additional interfaces. As both strategies have their justification—every chain needs to go their own way—overall system performance remains dependent on the depth of integration with related systems, localization setup (e.g., including local tax and fiscal regulations), overall system cost and available staff skills. As a r...
GuestTek Interactive Entertainment Increases Focus on Innovation
GuestTek | October 30, 2018
GuestTek Strengthens their Standing as Hospitality Technology Visionary For over twenty years, GuestTek Interactive Entertainment Ltd. has been a global leader in hospitality technology innovation. As hotels embrace the Internet of Things (IoT), and as more guests arrive with a variety of personal devices, the hotel technology environment grows increasingly complex. To help hoteliers meet these challenges, GuestTek is proud to announce that Peter Warrick will once again take over the research and development team at GuestTek. Over the past two years, Mr. Warrick has directed the advanced technology program for GuestTek, primarily focusi...
California Lodging Industry Association Teams With OpenKey
OpenKey | October 30, 2018
Largest Mobile Key Platform Named Exclusive Provider SACRAMENTO, CA (October 30, 2018) – California Lodging Industry Association (CLIA) today announced the appointment of OpenKey as Exclusive Mobile Key Provider for the Association, whose mission is to promote, protect and advance the interest of lodging owners and their management teams statewide, and to provide a network of resources to support member efficiency, profitability and professionalism. OpenKey is the industry standard for universal mobile key in hotels. On the OpenKey partnership CLIA President David Bowman remarked, "The California Lodging Industry Association has a...
Fairmas boosts global presence through hotel data integration with OTA Insight
Fairmas GmbH | October 30, 2018
Leading hotel technology specialists partner to increase business intelligence benefits BERLIN, LONDON - Fairmas GmbH, the long-established hotel specialist for software solutions in the areas of financial planning, controlling, management reporting and benchmarking headquartered in Berlin, and OTA Insight, creator of the hospitality industry's leading cloud-based business intelligence (BI) solutions specialising in pricing and distribution strategy, announce their partnership to integrate their systems to increase the benefits for their mutual customers. The collaboration on data integration allows joint customers to view their own ho...
5 Ways to Market to Your Guests With Instagram Stories
Nancy Huang | October 29, 2018
Instagram Stories is quickly becoming the go-to platform for savvy marketers. This Snapchat-like feature has seen tremendous growth since launching in 2016, with more than 400 million daily active users. Instagram Stories has a more raw and playful feel than traditional Instagram posts, allowing marketers to engage followers in a more natural way. While the stories used to disappear after 24 hours, Instagram now allows you to archive stories on your profile as highlights. That said, because stories only exist for 24 hours as a default, they're generally better at helping to build urgency around offers, thus triggering immediate response...
Three Ways Hoteliers Are Kicking Silos of Technology for Good (Finally)
Klaus Kohlmayr | October 26, 2018
By Klaus Kohlmayr Stop me if you've heard this before: In the age of OTAs and industry disruption, effectively managing a complex channel and distribution strategy is critical to a hotelier's bottom line. Yet archaic technology and a "this is how we've always done it" mindset are holding us back. Oh, you've heard it? Me too. For years, actually. So why are we still here? And more importantly, what are we doing to change? Because it feels like we're stuck in the same old rut. A few hoteliers seem to have figured it out. They've realized that an integrated distribution strategy, along with its intertwined relationship to sales, loyalty an...
How to Entice Corporate and Bleisure Travelers to Book With Your Hotel
Rachel Hong | October 26, 2018
By Rachel Hong Bleisure travel has seen a huge increase in the past two years. According to Expedia's recent report titled Unpacking Bleisure Traveller Trends, there's been nearly a 40% rise in bleisure trips since 2016. On average, 60% of business travelers are adding leisure days to their trips, and most bleisure travelers say that they take a business trip at least every 2-3 months. For hotels, this trend reveals a major opportunity to capture additional revenue from this booming segment of the marketplace. In the following post, we'll dive into some of the key takeaways from the Expedia report, and discuss how hotels can attract thi...
Cloud5 Seeking Vice President of Business Development
Cloud5 | October 25, 2018
Cloud5 Communications is in a growth mode and looking for a talented and proven industry pro to lead our Technology Sales Team. As leaders in the hospitality-technology industry, we value the importance of our biggest asset, our employees. We maintain an open, dynamic and fun atmosphere. Read on to see if this is the right opportunity for you. ROLE SUMMARY: The Vice President of Business Development will manage and motivate the Cloud5 Technology Business Unit sales team and related activities to ensure all new sales growth targets are met or exceeded. In addition to sales management and administration, including renewals and Inside sale...
Innovation and Ease of Use Set Maestro PMS Apart, Proves Perfect for River Bend Casino Hotel Operated by Wyandotte Tribe
Maestro PMS | October 25, 2018
Maestro's Konami Gaming Interface Simplifies Cross Property Charge Posting; Direct Booking Makes Online Reservations a Breeze for Guests Markham, Ontario – October 25, 2018 – When the Wyandotte Tribe decided to develop the River Bend Casino Hotel in 2016 it started property software shopping. The Tribe asked its new GM to attend a national gaming conference to evaluate casino back office gaming solutions and hotel property software systems. "My business is casino hotel operations and I have worked with several property software systems at other casino hotels. We saw Maestro PMS at the show and included them in the systems we...
How to Effectively Communicate With Unionized Labor
Jodi Beaubien | October 25, 2018
By Jodi Beaubien Though it varies depending on the industry and the unique functions of the work performed, companies and HR professionals in particular continue to face challenges around communicating effectively with unionized labor or in hybrid union and non-union environments. One of the biggest obstacles is encapsulated by this key question: how do we effectively track if employees are reading and receiving the mission-critical information we send? As an employer, there is certain information required by law to deliver to employees. It is your obligation to ensure your workforce receives said information during compensable time. Bu...
How 5 Hotels Compete With OTAs by Showcasing Unique Local Experiences
Nancy Huang | October 25, 2018
By Nancy Huang Today's travelers are no longer content with merely visiting a destination and have the same experience as everyone else. They increasingly yearn for something unique and want to explore the places they visit through a local perspective. This emerging need represents a huge opportunity for hotels. By creating in-depth destination guides, or by hosting their own locally-led tours, hotels can make their properties more desirable to drive more direct bookings. The following post highlights five hotels that are promoting their destinations with engaging neighborhood guides and authentic local experiences. But before diving...
Revenue Management of the Future Will Require a Human, a Computer and a Dog: The Role of Humans in the Future of Revenue Management
Klaus Kohlmayr | October 25, 2018
By Klaus Kohlmayr "Everything we love about civilization is a product of intelligence, so amplifying our human intelligence with artificial intelligence has the potential of helping civilization flourish like never before-as long as we manage to keep the technology beneficial." – Max Tegmark, President of the Future of Life Institute "In the organization of the future, there's a human, a computer and a dog…" – Dave Roberts, SVP Revenue Strategy and Solutions at Marriott International. In recent years, the technology adoption curve has increased steeply-the amount of data being generated is expe...
World Travel Awards Recognizes TravelClick for Best-in-Class Booking Engine
TravelClick, an Amadeus Company | October 25, 2018
TravelClick Wins "Australasia's Leading Hotel Booking Solutions Provider" at 2018 Awards NEW YORK, October 25, 2018 – TravelClick, an Amadeus company, today announced that the Company has been awarded "Australasia's Leading Hotel Booking Solutions Provider" by the World Travel Awards this year. "Winning this prestigious award for our booking engine in Australasia, based on industry votes, is a validation of our significant investment in and focus on creating best-in-class reservation solutions," said Curtis Brewer, Senior Vice President, Reservations and Web Solutions, TravelClick. "With TravelClick's Booking Engine 4.0, hoteliers...
TravelClick Featured as Key Speaker at 2018 Google Travel Executive Forum
TravelClick, an Amadeus company | October 25, 2018
Highlights How the Right Data Helps Hoteliers Drive Better Business Results NEW YORK – October 25, 2018 – TravelClick, an Amadeus Company, participated as a featured speaker at Google's seventh annual Travel Executive Forum in Dublin, Ireland, which took place on Sept. 19th and 20th. This follows TravelClick and Google's announcement earlier this year of their expanded strategic partnership that enables hoteliers all over the world to drive more direct bookings and revenue with early access to new beta products and differentiated data. TravelClick's panel, titled, "Data First: In Conversation with TravelClick and Partners,"...
Conrad Indianapolis Launches Intelity Guest Service Platform to Great Success
Intelity | October 25, 2018
The downtown, luxury Indianapolis hotel sees its numbers of engagements, clicks, requests, and orders soar Los Angeles, California (October 25, 2018) – Intelity, the leading integrated mobile and in-room technology provider for the global travel industry, has announced its full guest service platform is now live at the luxurious Conrad Indianapolis hotel. The award-winning hotel, located just a three-minute covered walk from the downtown Indianapolis Convention Center, launched the Intelity Guest Service Platform, which includes in-room tablets, and Intelity's staff-facing service management system along with Conrad Concierge thro...
Adding More “Tech” to Tech-Savvy YOTEL Boston
ALICE | October 24, 2018
YOTEL Boston, a cutting-edge, tech-savvy hotel located in the innovative Boston Seaport district, has selected ALICE to enhance their internal communication, preventative maintenance, concierge operations, and guest engagement. This central Boston hotel is uncompromisingly designed for the guest experience, and is revolutionizing the traditional view of a luxury hotel stay by focusing on everything guests need, and nothing they don't. Through implementing ALICE, YOTEL Boston will create a seamless level of communication staff-to-staff, and guest-to-staff. ALICE is the hospitality industry's leading operations technology, connecting ever...
Direct Booking Summit: Asia-Pacific Announces Venue, Agenda and First Speakers
October 24, 2018
LONDON, UK [23.10.18] - The inaugural Direct Booking Summit: Asia-Pacific will take place in The Fullerton Hotel Singapore on February 27-28. The event, hosted by Triptease, will bring together hoteliers from across the region to discuss practical strategies to increase the number of bookings that come directly through the hotel website (as opposed to through online travel agents, or 'OTAs'). The conference will specifically address regional challenges such as the problem of rogue wholesale rates, mobile UX challenges and the struggle to maintain rate parity in a fragmented OTA market. "We're excited and honoured to be hosting the first...
How Technological Accountability Can Boost Guest Service
Jos Schaap, CEO -Founder and CEO | October 24, 2018
By Jos Schaap CEO and Founder StayNTouch Ask any leader — regardless of industry — what they believe is the key to driving customer experience and exceeding consumer demands, and their answer will likely detail some form of technological transformation. We have long since entered the age of the customer, which means customer experience can now be earmarked as the defining factor in the creation of brand longevity and customer loyalty. In fact, according to recent studies, 74% of respondents believe that digital is reinventing the overall experience that they deliver to customers and improving digital channels is the top acti...
BeyondTV Solution Awarded U.S. Patent for Advanced Guest Data Protection and Privacy Technology
Hotel Internet Services, Inc. | October 24, 2018
United States Patent Office (USPTO) recognizes Hotel Internet Services for security protocol developed for the BeyondTV Entertainment Streaming Solution CLEARWATER, Fla. — October 24, 2018 — Hotel Internet Services (HIS) has been awarded a patent by the USPTO for the guest data security protocol used in its BeyondTV solution, an industry leading platform that allows hotel guests to access content from online streaming subscriptions or wirelessly cast from personal devices onto guestroom televisions. Issued with patent No. 10,097,864 and officially named 'Guest Personal Data Protection,' the technology provides guests with th...
SiteMinder Partners With Hotel Management System Pioneer AutoClerk
SiteMinder | October 24, 2018
Dallas, USA – More than 1,500 hotels across North America now have the opportunity to enrich their distribution and revenue management strategy, thanks to a new partnership between two hospitality technology leaders – SiteMinder and AutoClerk. SiteMinder, the global hotel industry's leading guest acquisition platform, and AutoClerk, one of country's most enduring property management system (PMS) companies, have developed a sophisticated interface between their two platforms that will help mutual hotel customers enhance the online distribution of their rooms and thereby grow their revenue. AutoClerk's president, Gary Gibb, ex...
