Percipia Collaborates With Amazon’s Alexa Smart Properties Hospitality to Launch VIVA+
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Technology
Interstate Hotels & Resorts Adds Hilton New Orleans/St. Charles Avenue Hotel to Portfolio
Interstate Hotels & Resorts | October 23, 2018
ARLINGTON, Va. – October 23, 2018 – Interstate Hotels & Resorts, the premier global hotel management company, adds the historic, 4-Diamond Hilton New Orleans/St. Charles Avenue hotel to its expansive portfolio. The new management contract furthers Interstate's coast-to-coast U.S. expansion following recent acquisitions, including the Courtyard by Marriott Anaheim Resort/Convention Center in California and Wyndham Buffalo Downtown in New York. "Interstate is honored to be the designated management company for such a notable property," said Interstate Hotels & Resorts President and CEO, Mike Deitemeyer. "Great responsi...
Charlestowne Hotels to Implement New Interface From IDeaS G3 RMS and RoomKeyPMS
Charlestowne Hotels | October 23, 2018
Two independent luxury properties benefit by analytically producing room-type pricing decisions. MINNEAPOLIS—October 23, 2018—IDeaS Revenue Solutions and RoomKeyPMS are pleased to announce their growing relationship with innovative hospitality company Charlestowne Hotels with the implementation of a new integration at the HarbourView Inn and French Quarter Inn in Charleston, South Carolina. RoomKeyPMS has been implemented in multiple Charlestowne properties since 2010 where they have benefitted from the deep set of features available with RoomKeyPMS and have been key partners in multiple growth initiatives of the product. A...
Shiji Expands Hospitality Services Adding PMS / POS Support & Consulting Services to the Americas
Shiji Group | October 23, 2018
Atlanta, October 23, 2018 - Continuing Shiji Groups' strategy to service customers locally in region, Shiji is adding a new Professional Services team to consult on and support leading proprietary and third-party hotel and restaurant technologies in the Americas. Shiji's Professional Services team will focus on Property Solutions Support Services, Project Management and Consulting Services. Lead by a team of subject matter experts with application experience averaging more than ten years each; Shiji's Professional Services team provides critical support when needed. The team consists of 40+ trained experts in all levels of hotel softwar...
The Top 5 Things You Need to Know Now in Hotel Digital Marketing: October Edition
HEBS Digital | October 23, 2018
By Margaret Mastrogiacomo As Q4 begins and the holidays approach swiftly, it's time for hotel marketers to kick their digital marketing into high gear. From Google unveiling new search tools (perfect for travel planning) to Facebook adding new, festive holiday design elements to its ad platform, here are the top things you need to know now in hotel digital marketing to take your digital strategy to the next level. 1. SEO: Google announces new search features and discovery tools, including new Activity Cards and Collections. At their annual Future of Search event, Google unveiled new features focused on the mobile user experience, struc...
Myth Buster! Cloud-Based Hotel Management System is not Efficient to Handle Big or Chain Property Operations
Hotelogix | October 23, 2018
A Cloud-based PMS or a server-based one - which of these is the better option for chain hotels to manage their operations efficiently? If there was one major disagreement amongst hoteliers across the globe, it has to be on this. While some of them are convinced about the capability of cloud-based hotel management system, many of them still believe that hotel management software on cloud is not powerful enough to do so. Before we get into this debate, let's look at the origin of both the types of hotel management software. While the global hospitality industry was introduced to server-based Hotel PMS in the 1980s, the cloud PMS came into...
Hospitality Management Corporation to Open Four Points by Sheraton Oklahoma City Airport
Four Points | October 22, 2018
Marriott International, Inc.® today announced the opening of Four Points Oklahoma City Airport. The hotel caters to the needs of today's everyday traveler offering an approachable design, stylish comfort and all the brand's popular extras including a 24-hour fitness center, an outdoor swimming pool, fast and free Wi-Fi throughout the hotel, and the Best Brews & BBQ™ program, detailed below. Asset managed by Hospitality Management Corporation, Four Points Oklahoma City Airport, previously under the name Route 66 Inn, offers 96 spacious guest rooms, over 750 sq. ft. of meeting space, a 24-hour fitness center, business center...
Meyer Jabara Hotels Retains Management of Marriott Stamford Hotel Under New Ownership
Meyer Jabara Hotels | October 22, 2018
Providing unparalleled service for more than 20 years, MJH will continue to be part of the Stamford community operating this prominent, full-service downtown hotel and spa [Danbury, Conn., October 22, 2018] — Meyer Jabara Hotels (MJH) will remain property manager of the Marriott Stamford hotel downtown following its recent sale by HD Realty Associates LLC to a prominent, multi-strategy Manhattan investment group. MJH has successfully served as the property manager for more than 20 years. "Meyer Jabara Hotels is pleased to retain the management contract for this landmark hotel with its established business base in the city of Stamf...
Hotel Distribution: Stop Predicting, Start Diagnosing
Dori Stein | October 19, 2018
By Dori Stein, CEO at Fornova There is a fine line that separates guesswork and prediction - the quality of data and analysis. The hospitality sector is not unique in exploring for ways to take advantage of the opportunities in data-driven approaches to boost revenue and profit. Many revenue managers are already doing exactly this with revenue management systems and pricing - predicting demand, competition and optimal pricing. Modern hotel distribution, on the other hand, is a different playing field. And the advantage is going to hotels and chains adopting an agile execution and diagnosis-led data, compared to the traditional planning ...
Volo Hospitality Systems Enters North America Markets
Volo Hospitality Systems | October 18, 2018
Austin, TX (October 22, 2018) -- Volo Hospitality Systems is bringing their in-room tablet system to the top 30 North American markets - and if you are a "top 30 under 30", meaning your property meets Volo's quality standards and is a small boutique hotel in the neighborhood of 30 rooms or less, you have a chance to win big. Volo is offering their Digital Hotel Directory™ service on customized Apple iPads for free for life to one of their favorite small boutique hotels in each market - first come, first serve. Each week Volo will showcase a handful of select properties from a North American market, and the offer stands to the firs...
Silver Reef Casino to Implement KEYPR’s Guest Experience and Management Platform
October 18, 2018
The upscale Northwestern hotel and casino will bring the latest guest experience technology and a fully integrated management system to its guests and staff Los Angeles, CA (October 18th, 2018) — KEYPR®, the technology company whose enterprise cloud platform is the leader in guest experience and hospitality management, announced today that its system will soon deploy at Silver Reef Casino in Ferndale, Washington. The casino chose KEYPR's full cloud-based platform during a rebranding and technology upgrade. "We are not far from the technology-focused Vancouver market and it's important we stay up with and even ahead of expectat...
The Innovative Hotels That Are Making Travel Better in 2019
Alan Young | October 18, 2018
By Alan Young Witnessing the gradual advancement and disruption of technology and services is an exciting, and sometimes industry-altering concept, as our world continues to evolve at a seemingly rapid pace to meet modern demands. Generations today know (and love) the likes of Netflix and Crave TV, for example, but many of us also remember the popularity of Blockbuster video — a formerly successful business model which now, doesn't even exist. And those of us who used to cling enthusiastically to our flip phones whilst playing 'Brick Breaker', likely upgraded to iPhones with their robust connectivity capabilities and e...
Five Tips for a Successful Cyber Monday Campaign
HEBS Digital | October 18, 2018
By Victoria Hsia It's no secret: Cyber Monday is a huge opportunity for hoteliers to drive bookings. What began as a one-day online shopping holiday has, over the years, extended into Black Friday and Thanksgiving, with some brands promoting deals even earlier. As a result, consumers aren't just searching for deals earlier, they're also making more purchases over a longer period of time. According to Adobe Analytics, American consumers spent $19.62 billion online between Thanksgiving and Cyber Monday in 2017, a 15% increase year over year. With the heavy saturation of Cyber Monday deals online, the market has inevitably become more comp...
Vizergy Digital Marketing Named 10 Fastest Growing Google Solution Provider of 2018
October 17, 2018
Vizergy, the hospitality industry's leading provider of digital marketing software and services, has been named one of the 10 Fastest Growing Google Solution Providers of 2018, according to Silicon Valley Review. This recognition not only reaffirms Vizergy's success in strategic vision and product development but also solidifies its market position as the best technology platform for the hospitality industry. The announcement of this prestigious award follows CIO Review naming Vizergy one of the 20 Most Promising Web Development & Marketing Platforms in 2017. The company, based in Jacksonville, FL, attributes its success to a number...
Revinate Joins SiteMinder Exchange
Revinate | October 17, 2018
Partnership Allows Revinate to Broaden Addressable Market and Go to Market Even Faster October 17, 2018 – Revinate, the Software-as-a-Service (SaaS) company that helps hotels transform guest data into revenue, today announces it has partnered with the global hotel industry's leading cloud platform, SiteMinder, as the latest hotel application to connect into SiteMinder Exchange. The connection will make Revinate Marketing accessible to the multitude of leading property management systems (PMSs) integrated into SiteMinder Exchange, a powerfully-simple solution launched this year to solve the connectivity problem for hotel PMSs and h...
Key Takeaways From h2c’s Global PMS Study That Every Hotelier Should Know
Jos Schaap, CEO -Founder and CEO | October 17, 2018
By Jos Schaap CEO and Founder – StayNTouch It is a well-known fact that today's travelers have high expectations of a tech-forward, efficient and ultimately personalized experience throughout their travel journey. In many ways, this marks an exciting era in hospitality and inspires technological advancement within an industry which is often hesitant to keep pace with technological evolution. However, this shift into a more guest-centric hospitality model undeniably places newly realized pressure onto hoteliers to upgrade the tools they have in place to continuously enhance their offering and support their staff. A recent, global P...
The Peabody Memphis Installs Aptech PVNG Cloud Accounting to Simplify Processes
Aptech Computer Systems, Inc. | October 17, 2018
PVNG Hotel Accounting Software is Easy to Learn and Use; Fast Response Time Gets Jobs Done Quickly PITTSBURGH, October 17, 2018 – Aptech Computer Systems announced that The Peabody Memphis upgraded its back office financial system to cloud-based PVNG Enterprise Accounting to simplify accounting operations and safeguard data in the cloud. The landmark 464-room Memphis luxury hotel was named the 2018 'Best Historic Hotel' in USA TODAY's 10Best Readers' Choice Awards. Aptech is the leading provider of hospitality business intelligence, budgeting and forecasting, and enterprise hotel accounting software systems. Click here for more o...
Remington Hotels Selects OpenKey for Independent Portfolio
OpenKey | October 17, 2018
Leading Management Company Partners With Largest Mobile Key Platform DALLAS, TEXAS (October 17, 2018) – Remington Hotels, a leading independent hotel management company today announced a portfolio-level partnership with OpenKey, the industry standard for universal mobile key in hotels. The eight largest third-party manager in North America, Remington Hotels provides top quality service in the areas of property management and condominium hotel management with over 40 years of experience in the hospitality business. On the OpenKey partnership Remington Hotels Chief Operating Officer Sloan Dean remarked, "Guests at our hotels are exp...
The ‘Hack’ Leaders Should Use in Today’s Quagmire of Ambiguity
James Houran, Ph.D., Dallas | October 16, 2018
By James Houran, Ph.D., Dallas Common sense dictates that the more information people have the more informed decisions they will make. This reasoning works flawlessly with problems or issues that are composed of well-defined "cause-and-effect" relationships. Of course, business in the real-world does not get done in sterile environments but instead takes place in dirty test tubes. Here, critical information in an equation is neither always known nor can be properly measured. Indeed, this era of rapid technological advances and marked disruption often brings problems that are poorly structured or involve non-routine decisions, as well as...
CEO of iVvy Lauren Hall Talks Groups and Event Technology and Making the RFP a Thing of the Past
iVvy | October 16, 2018
The events and meeting segment of the hospitality industry has come a long way in the last few years. With the rapid progression and disruption of mobile and consumer-centric technology changing the way in which hotels approach their business, the rise of group booking technology appears to be the last piece of the puzzle to fall into place. And if there is anyone who knows a thing (or many) about the long-awaited revolution of the events booking process, it's Lauren Hall, the CEO of iVvy. Hall began her journey into entrepreneurship with a background in programming, accounting, marketing and business management with expertise spanning ...
Hotel Budget Season: Design Your Most Profitable Channel Mix Strategy in 2019
Kristi White | October 16, 2018
By Kristi White, VP, Sales Engineering at The Rainmaker Group Travel customers have an unprecedented number of options to shop and book hotels, with new competitors constantly jumping into the distribution channel pool. Determining what inventory to sell through which channels has become a critical component in operating a profitable hotel. The industry is seeing online travel agencies (OTAs) with market values higher than many hotel brands and commissions rising at twice the rate of revenue growth.1 Despite these intimidating numbers, intermediary distribution channels should not be looked upon with enmity, but rather as key players in...
Hyatt Regency Riyadh Olaya to Deploy Mobile Entry Solution Using ASSA ABLOY Lock Solution
ASSA ABLOY Hospitality | October 16, 2018
Prestigious Riyadh-based property spearheads Hyatt Hotels global program and becomes one of the first to enhance guest convenience with mobile entry functionality Stockholm – October 16, 2018 – ASSA ABLOY Hospitality, provider of advanced security solutions for the hotel industry, has completed its implementation of Mobile Entry functionality at Hyatt Regency Riyadh Olaya, a luxury full service property located in Riyadh, Saudi Arabia. One of the first properties in Saudi Arabia to provide its guests with mobile entry functionality, Hyatt Regency Riyadh Olaya is also among the first participants in a global program by the Hy...
At the Front Desk, Voice Inflection Can Change the Entire Meaning of What We Say
Cathy Cook | October 15, 2018
By Cathy Cook It has often been said that as much as 80% of communication takes place non-verbally. It is certainly true that facial expressions such as what we show with our eyebrows, our smiles (or lack thereof), and body language, which is what we show with our posture and gestures, all are essential for communicating. While communication is an important topic for all guest services departments, it is especially essential at the front desk because more often than not, they are the main point of contact for all guest requests. Although non-verbal communication is certainly essential, it is also important to focus on the subtleties of ...
Horizontal Hotel Technology vs. Best of Breed in Emerging Markets – What Is the Best Approach?
Binu Mathews | October 11, 2018
By Binu Mathews The hotel Industry is constantly evolving. This evolution is being driven by the never-ending changes in consumer demand. A hotelier needs to accommodate today's pace of change and create a memorable guest experience. Thus, it becomes essential to support hotel operations with the introduction of technology advancements and innovation so as to keep up with the guest's preferences and choices. Over the years, there have been technological advancements that have defined our industry. Changes regarding the operational aspects of a hotel, changes in the way hotel's market and sell their rooms and changes that now...
Now Available: NextGuest Magazine Issue #4
HEBS Digital | October 11, 2018
NextGuest Technologies' fourth magazine issue focuses on all things related to hotel digital marketing, how to reach guests throughout the travel planning journey, and insights into the future of luxury travel. Download now to learn about: The Evolution of Traveling: As global outbound travel booms, the luxury travel sector is embarking on a paramount transformation fueled by changing consumer preferences that will have far-reaching effects in the years to come. How Hotel Managers Can Generate Profits Above and Beyond Owners' Expectations: The economic collapse of nearly ten years ago brought not only havoc to the hospitality ind...
