Percipia Collaborates With Amazon’s Alexa Smart Properties Hospitality to Launch VIVA+
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Technology
The Future of Revenue Management Is Not What It Used to Be
Dr.Gabor Forgacs | October 11, 2018
By Dr.Gabor Forgacs Not too long ago we thought the future of Revenue Management would be more data; faster processing capability; more revenue streams optimized; and more properties managed by one revenue professional. Now that the second decade of the 21st century is nearing its final year we can see that the "more" and "faster" will give way to something slightly different. How We Got Here The revenue profession in the hotel industry has grown up: there are revenue analysts, revenue managers, directors of revenue, even vice presidents and other executives – it is fair to say the revenue profession is emerging as a champion of p...
StayNTouch and OpenKey Create Innovative Benefit for Hotel Staff and Guests
OpenKey | October 11, 2018
Automated Mobile Key Delivery empowers hotel staff to put the Guest Experience first DALLAS, TEXAS (October 11, 2018) – StayNTouch, an innovator in mobile technology and Property Management Systems (PMS) for hotels and lodging, along with OpenKey, the industry standard for universal mobile key in hotels have introduced Automated Mobile Key Delivery to their existing platform solution. Automated Mobile Key Delivery makes it incredibly fast and convenient for front desk agents to manage guest reservations and issue mobile keys. With this freedom comes precious time that can be focused on ensuring hotel guest needs are met. Many hot...
StayNTouch Partners With Event Temple to Integrate Hotel Sales and Catering CRM With Rover Property Management System
StayNTouch, A Shiji Group Brand | October 11, 2018
Bethesda, MD –October 11, 2018 – StayNTouch, an innovator in mobile technology and Property Management Systems (PMS) for hotels, is pleased to announce it has partnered with Event Temple and has successfully integrated its Rover Mobile Property Management System (PMS )with Event Temple's hotel sales and catering CRM. Event Temple is a modern hotel sales and catering CRM software platform based in Vancouver, BC, Canada that specializes in crm, sales, catering and event management software for both select and full-service hotels and conference centers. "Performance levels for hotel group and meeting revenue within the industry...
Tambourine – Hotel SEO: How Will Google’s New EAT Algorithm Affect Your Property?
Tambourine | October 10, 2018
Google rolled out a new algorithm update that is already causing widespread changes in both organic and local search engine rankings. In August, Google rolled out a new algorithm update that is already causing widespread changes in both organic and local search engine rankings. Although some specific types of websites appear to be affected more than others, all websites—including hotel and travel-related sites—should factor the latest criteria into their ongoing development and content plans. Centered on the acronym E-A-T (expertise, authoritativeness and trustworthiness), the latest update is placing still-more emphasis on ...
The National Conference Center Celebrates October With “Halls of Horror” Screambuilding Meeting Package
Shocktober | October 10, 2018
Features Gothic Mansion "Shocktober" Benefit for Children of Arc of Loudoun Leesburg, Virginia, October 2018 …The National Conference Center, the largest conference center on the East Coast, has partnered with the wickedly fun and haunted, Shocktober, featuring an authentic 19th Century Victorian Gothic Mansion, to create a Halls of Horror Screambuilding meeting package this October. The National enhances the learning experience by offering value-add amenities, creative teambuilding and a hyper-local culinary program to meetings. The National's Halls of Horror Screambuilding package includes all the components of the Complete Mee...
While ‘Celebrating the Past and Charting the Future’ Don’t Overlook Event Technologies as a CapEx Investment
Jeff Loether | October 10, 2018
By Jeff Loether This week in Miami, the International Society of Hospitality Consultants is celebrating its 30th Anniversary. Three decades ago, this association was founded by 19 members; today it's a society of 229 members in 29 countries. The theme of the 30th Anniversary event is is "Celebrating the Past, Charting the Future." As someone who has worked in the event technology field for nearly 40 years (from concept through design, to construction, commissioning, and operations), I have spent my career consulting with hoteliers and conference center operators to better manage their AV technologies. This year's Annual Conference theme...
Maestro PMS Launches Integrated System Support: Staff Learn Fast, Performance and Productivity Boosted With New Instant Online Chat and On-Demand Trai
Maestro PMS | October 10, 2018
Instant Chat Support Connects Property Staff with Maestro Help Teams; eLearning Tutorials Give Anytime System Instruction, Plus Direct Help from Any Maestro Screen Markham, Ontario – October 10, 2018 – Maestro PMS, the preferred cloud and on-premise PMS solution suite for independent hotels, luxury resorts, conference centers, and multi-property groups, launched a new expansion to their group of system-integrated, online Support and Training tools for users. The new enhancements are included in the latest Maestro PMS software release and give users a wide variety of preference-based options to connect with the Maestro teams...
How and Why Hotels Should Prioritize Spending on Tech
Mark Van Amerongen | October 9, 2018
By Mark Van Amerongen From payment securities and guestroom technology to amenities and even internal processes like revenue management, tech is everywhere throughout—and behind the scenes of—a hotel. But how should hoteliers prioritize investments into technology? What pieces of technology have the biggest impact on the customer experience? Which tech investments come with the biggest risk versus potential rewards? And what tech truly improves bottom-line results? These are tough questions, and hotel owners and operators who are on the front lines are grappling with these questions every day. And while definitive answers mi...
Why You Need to Take a Holistic Approach to Hotel Budgeting
Kristi White | October 9, 2018
By Kristi White As summer's warm breezes and lush, green growth transform into the vibrant colors and crisp air of the fall season, another familiar season arrives in its wake: the often dreaded but always necessary Hotel Budget Season. To develop an accurate and functional budget for 2019, hoteliers must take a holistic approach to the process. This involves starting with a big-picture view that includes your top company initiatives, along with a drill-down into the data to identify significant, sustainable cost-reduction opportunities in conjunction with hotel-wide profit optimization strategies. This is all then compiled into a neat ...
Okada Manila Selects Rainmaker Solution Suite to Drive Guest Bookings, Outperform Competitors and Increase Profitability
Rainmaker | October 9, 2018
Luxury Property Chooses Rainmaker's Industry-Leading Revenue Optimization Suite ALPHARETTA, GA. — October 9, 2018 — The Rainmaker Group (Rainmaker), a leading provider of cloud-based hospitality revenue management software, today announced that Okada Manila has selected a comprehensive solution suite, including guestrev®, grouprev®, revcaster® and revintel®, to optimize hotel revenue and drive competitive advantage at the 993-room world-class luxury property. The agreement marks Rainmaker's expansion in the Asia-Pacific hospitality market. Okada Manila, the largest casino resort in the Philippines, is a popul...
Olympia Hotel Management Opens The Glen House at Mt. Washington, New Hampshire
Olympia Hotel Management | October 9, 2018
Olympia Hotel Management is proud to announce the opening of The Glen House, a new 68-room hotel at the base of Mt. Washington, the highest summit in the Northeast. Located in the heart of New Hampshire's White Mountains, the hotel is owned by the Mt. Washington Summit Road Company (MWSRC) and managed by Olympia Hotel Management, a division of The Olympia Companies, an innovative leader in high profile hospitality management and development, real estate, and equity investment in the U.S. The Glen House is a complementary addition to the new breed of independently owned boutique hotel properties that Olympia Hotel Management excels in ma...
HMC to Manage Newly Branded 220-Room Red Lion® Houston Intercontinental Airport Hotel
Hospitality Management Corporation (HMC) | October 8, 2018
Dallas, TX – Leo Spriggs, President and CEO of Hospitality Management Corporation (HMC), is pleased to announce the addition of this exceptional 220-room Red Lion® Houston Intercontinental Airport Hotel, Texas, to their portfolio of managed hotels. The hotel was previously operated as the Park Inn by Radisson® Houston North Hotel & Conference Center, TX, acquired by Newstream Hotels & Hospitality®. HMC continues its ongoing business expansion which is made up of full service, conference center, select service and limited service hotels. HMC is one of the country's largest third-party privately held hotel manage...
The Resort at Pedregal Brings Cabo San Lucas Online With New Website
HEBS Digital | October 8, 2018
In partnership with HEBS Digital, The Resort at Pedregal has launched a new website with several leading-edge features that will captivate guests long before they arrive at the award-winning property. Inspiration for the new website was easy to find: seaside and cliffside, outside and in, The Resort at Pedregal is the ultimate Cabo San Lucas resort that places guests a world away in an excluded retreat. Paramount is the unmatched level of individualized service tailored to the whims and needs of each guest — a unique value proposition that website visitors need to sense immediately upon landing on the site. Above the fold, users s...
iVvy Partners With IDeaS to Help Meetings and Event Venues Maximize Revenue
IDeaS | October 8, 2018
NEW YORK, NY (October 8 , 2018) ─ iVvy Inc., the award-winning global Venue Management software company, has joined forces with IDeaS Revenue Solutions, the leading provider of revenue software and advisory services, to bring powerful meetings and events revenue management capabilities to iVvy clients. Through the strategic integration between iVvy's end-to-end groups and events management technology and the Smart Space by IDeaS strategy tool, hotels and groups using the iVvy platform will have unparalleled visibility into group business trend data, business performance, and competitive positioning trends. Smart Space creates a connec...
Hard Rock Hotel & Casino Las Vegas Forms Revenue Strategy Partnership With Duetto
Hard Rock Hotel & Casino | October 8, 2018
Iconic Property to Adopt GameChanger, ScoreBoard Applications in Effort to Elevate Revenue Culture Las Vegas, October 8, 2018 — Hard Rock Hotel & Casino has agreed to implement the cloud-based applications GameChanger and ScoreBoard at its 1,504-room property as part of its new partnership with Duetto, hospitality's only Revenue Strategy Platform. With GameChanger, Duetto's flagship Open Pricing application, Hard Rock Las Vegas will be able to refine its pricing and digital-distribution strategies, including a more sophisticated method for room type pricing across its three different towers of guest rooms, suites and penthouse...
Five Diamond Rancho Valencia Resort & Spa Partners With GCommerce
GCommerce | October 5, 2018
The Five Star, Five Diamond Rancho Valencia Resort and Spa has selected GCommerce to provide Digital Marketing services for the property. Rancho Valencia is the only Relais & Châteaux property in Southern California and, since it's opening, has earned a reputation as one of the most-sought after five star resorts in the west. The property has engaged GCommerce to lead their digital marketing strategy with a custom approach that celebrates the unique advantages the property offers its loyal guests. "Rancho Valencia is a special place that our guests and our staff revere. We needed to engage an agency that would not use a one-si...
Luxury Pursell Farms Trusts dormakaba for Its Electronic Lock System
dormakaba | October 4, 2018
Golf, Spa Destination Installs dormakaba Quantum RFID Locks for Smart Guest Access MONTREAL, QC, CANADA – October 4, 2018 – dormakaba, the provider of secure Saflok™ and Ilco™ electronic door locks, announced Pursell Farms, a luxury golf and spa destination, installed dormakaba's Quantum RFID mobile access capable electronic locks. "We researched the latest electronic lock solutions. Pursell Farms selected dormakaba because its lock systems are excellent and their team behind the technology was the most professional we met with," said Martin Pursell, brand development for Pursell Farms. "We are an 81 Room propert...
Fleming’s Hotels Implements Best-In-Class Hotel CRM Platform, Cendyn’s eInsight, Across Their Hotel Group
Cendyn | October 4, 2018
Thursday 4th October, 2018 – Frankfurt, Germany – Fleming's Hotels, a modern leader in the business & leisure hospitality marketplace in Germany, has selected Cendyn, the leading hotel sales and CRM provider, as the group's CRM technology partner. The Fleming's brand is a modern, innovative hotel brand in Germany. Each property within the group prides themselves on their perfect symbiosis between international standards and local charm. Guests at the Fleming's Hotels can look forward to a combination of experience, quality and passion. Both business travellers with high standards looking for an elegant venue for their me...
Pegasus Solutions Featured by CIO Review Magazine
Pegasus Solutions | October 2, 2018
Pegasus Solutions CEO, Sean Lenahan, sits down with CIO Review magazine to discuss spearheading innovation and advancements in the hospitality industry for nearly three decades Scottsdale, Arizona – (October 2, 2018): Pegasus Solutions, a global leader in hospitality technology solutions, is the cover story of September's issue of CIO Review Magazine. The feature article, A New Chapter in a Long Legacy of Innovation for Hoteliers, focuses on the company's long history as an industry pioneer and its ongoing legacy of developing game-changing hotel technology. Check out the Pegasus story here CIOReview.com. As Sean Lenahan, CEO of P...
The Future of Work: Look on the Bright Side?
Stuart Pallister | October 2, 2018
By Stuart Pallister Whenever you hear a news item about artificial intelligence and robots, which are now gaining a foothold in the hospitality industry and other sectors, the message is usually this: jobs are going to disappear, with perhaps millions of people facing long-term unemployment. In the view of futurist and 'recovering journalist,' Gary A. Bolles however, we shouldn't just focus on the negatives. We should look at these developments as an opportunity. Problem solving "Robots and software don't take jobs, they take tasks," he told Hospitality Insights following a keynote address to EHL's international advisory board. For huma...
Hapi Achieves Oracle Validated Integration With Oracle Hospitality OPERA
Hapi | October 2, 2018
Hotels powered by Oracle Hospitality OPERA now have access to Hapi's innovative data streaming, integration and enrichment platform to accelerate innovation Miami – October 2, 2018 – Hapi, a Gold level member of Oracle PartnerNetwork (OPN), today announced that it has achieved Oracle Validated Integration with Oracle Hospitality OPERA 5.5. A disruptive new data streaming, integration and enrichment platform designed to solve the hotel industry's rapidly expanding data management challenges, Hapi's comprehensive platform aggregates data that is collected by disparate hotel systems and acts as a central hub for these hospitali...
Hoteliers Can’t Afford to Ignore Operational Communication Technology in 2019
Beekeeper | October 2, 2018
Report shows increased attention is being paid to non-desk workers; Beekeeper engages employees, creates operational efficiencies and drives job retention San Francisco, October 2, 2018 — As hoteliers begin planning their 2019 budgets, they will be focusing in part on implementing technology that will help their deskless employees better communicate with management and each other. Eighty-two percent of hospitality companies plan to increase spending on deskless technology in 2019, according to a new deskless workforce report issued by Emergence Capital. "The Rise of the Deskless Workforce" shows that hotel companies will direct pa...
ProfitSword Reinforces Management Team Structure as Part of Planned Growth Strategy
ProfitSword, LLC | October 2, 2018
Leading provider of business intelligence solutions for hospitality and related vertical markets realigns key management team members in preparation for company expansion ORLANDO, Fla. – October 2, 2018 –ProfitSword, hospitality's premier developer of business intelligence and data integration software, has shored up its top management team in response to the company's rapidly growing market share and increasing demand for its proprietary solutions. Recent appointments include Brian Treadwell as Chief Process and Innovation Officer (CPIO), Todd Chapuis as Software Architect and Sean Hoggard as Development Operations Manager....
HEBS Digital Wins Six Awards in the Travel Weekly 2018 Magellan Awards
HEBS Digital | October 2, 2018
Summary: HEBS Digital was honored in the Travel Weekly 2018 Magellan Awards with three gold and three silver awards for work in hospitality digital marketing, website design, and technology platform designed to boost customer engagement and direct bookings. New York (October 1, 2018) HEBS Digital was honored with six awards in the Travel Weekly 2018 Magellan Awards. Each year, the Magellan Awards acknowledge the extraordinary travel professionals who provide the best products and services in the tourism industry. HEBS Digital is pleased to be recognized among a pool of top travel organizations and professionals. HEBS Digital received th...
