Percipia Collaborates With Amazon’s Alexa Smart Properties Hospitality to Launch VIVA+
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Technology
IDeaS Revenue Solutions and Guestline Expand Strategic Partnership
IDeaS | September 12, 2018
- New integration with IDeaS G3 RMS allows hotels using Guestline to build a more powerful revenue strategy by analytically pricing and controlling inventory by room type Tweet this: @IDeaS_RevOpt and @Guestline introduce new integration with IDeaS G3 RMS to offer hotels unprecedented analytical capabilities www.ideas.com/news LONDON – September 12, 2018 – IDeaS Revenue Solutions, the leading provider of revenue management software and advisory services, has expanded its partnership with Guestline to include IDeaS G3 Revenue Management System (IDeaS G3 RMS), allowing hotels the ability to analytically optimise room pricing...
Hotel Equities Joins Forces With Virtua Partners
Hotel Equities | September 12, 2018
Strategic partnership will fuel growth in acquisitions and investments in various platforms Atlanta, GA – (September 12, 2018) Hotel Equities (HE), the hospitality industry's premier hotel management and development company, announced today that it has created a strategic alliance with private equity firm, Virtua Partners. Virtua Partners is making a series of investments totaling more than $500 million into HE's hospitality platform. The new capital will be utilized to fuel growth through hotel management company acquisitions, organic growth and strategic investments into various hospitality assets. Hotel Equities provides manage...
How Hotels Can Leverage the Psychology of Impulse Buying to Capture More Revenue and Enhance the Guest Stay
September 12, 2018
By Jos Schaap CEO and Founder - StayNTouch Let's consider a scenario. You're out shopping for a few household items at a local Target or Costco, but while you cross those items off your list, you come across some tempting, unrelated deals. Maybe a great deal on a new TV or electronic, a decorative item for the house, a luxury skincare item, or a gift for a loved one. In the first scenario, you fill up your cart and head for an open check-out lane. In the span of a few short minutes, you're out the door and unloading your haul into the trunk of your car. In the second scenario, you fill up your cart and head for the check-out — onl...
Marriott Maracay Golf Resort Enhances Security With Adoption of ASSA ABLOY Hospitality Technology
ASSA ABLOY Hospitality | September 12, 2018
Iconic Venezuelan hotel implements Signature RFID door locks and Elsafe Zenith safes with the Visionline access management platform Stockholm – September 12, 2018 – Marriott Maracay Golf Resort, a luxury property situated in central Venezuela, has partnered with ASSA ABLOY Hospitality to implement the latest industry standards in security access technology. With the installation now complete, property guests and staff can benefit from advanced security functionality with VingCard Signature RFID door locks, Elsafe Zenith electronic safes and the Visionline access management solution. With the addition of VingCard Signature RF...
Phonesuite Acquires Asteria Solutions Group and Adds Full Service ACD (Automated Call Distribution) to Its Voiceware Platform
Phonesuite | September 12, 2018
Phonesuite delivers on hotel industry's demand for single guest-facing services by implementing Exceptional Service ACD into its existing Voiceware platform (BROOMFIELD, Colorado) – September 12, 2018 – Phonesuite, (www.phonesuite.com) a leading provider of hotel voice technology solutions, announced that it has further expanded its Voiceware platform to meet the needs of today's hotel customers through its acquisition of Asteria Solutions Group, a provider of voice communication and call center solutions to leading companies including Trip Advisor. The acquisition will enable Phonesuite to offer hotels single guest-facing c...
Cendyn Has Been Nominated for Four Prestigious World Travel Awards 2018
Cendyn | September 11, 2018
Boca Raton, Florida – September 11, 2018 – Cendyn, the leading provider of hotel CRM and hotel sales platforms in the hospitality industry, has been nominated for four World Travel Awards; World's Leading Hotel CRM Technology Provider, World's Leading Data Driven Marketing Agency, World's Leading Hotel Sales Proposal Platform 2018 and World's Leading Hotel Event Management Platform. The World Travel Awards recognizes companies, organizations, and brands that push the boundaries of industry excellence. "We are extremely honored to have been nominated across all these awards on a global basis," says Charles Deyo, CEO & Pre...
Puzzle Partner Enters 5th Year Supporting Innovative Travel & Hospitality Companies
Puzzle Partner | September 11, 2018
B2B technology marketing agency Puzzle Partner marks major milestone working with the industry's most recognized technology brands to generate excitement and exposure TORONTO, ON (September 11, 2018) – Puzzle Partner, the most trusted travel and hospitality technology marketing agency, is celebrating a significant milestone this year. The company, founded in 2013 by industry veterans, is now entering it's fifth year of helping their clients engage with their target audiences to raise awareness, drive new business opportunities and build market share. The company's vision to empower brands through educational and entertaining c...
Beyond RevPAR: Understanding Total Group Revenue for Hotels
Dan Skodol | September 11, 2018
By Dan Skodol, Vice President of Revenue Analytics at Rainmaker Once upon a time, group business was essentially a filler for the guest rooms that transient business didn't occupy. In today's world of all-time occupancy highs,1 group business tells a different tale. When hotel owners examine their full profit picture, many now understand that group business and the revenue it generates is a major player in their overall revenue management (RM) strategy. However, groups are a challenge to revenue manage, as they're made up of many moving parts. To be successful in the group arena, hotels need to have the appropriate tools and strategies ...
Is Your Hotel Taking Advantage of All Guest Touchpoints? Here Are 4 to Consider
Terri Miller | September 11, 2018
By Terri Miller, Chief Executive Officer & Co-Founder, Concilio Labs Success in the hospitality industry is largely defined by a hotel's ability to connect with their guest(s) while attending to their unique set of needs and expectations. The opportunities your hotel has to establish a genuine connection and rapport with each guest are referred to as "guest touchpoints" — the moments in which a guest is in direct contact with your hotel staff. This may seem like a relatively simple concept but establishing these connections with prospective guests can prove difficult, at times, when these touchpoints are often fleeting compare...
Hoteliers + Non-Desk Hotel Workers to Benefit From Beekeeper’s $13 Million ‘Series A’ Extension
Beekeeper | September 11, 2018
Funding ensures mobile technology enablement and engagement with the highest security to reduce digital workplace risk San Francisco, September 11, 2018 — Beekeeper, the leading communication and operations platform for connecting a hotel's non-desk workers across locations and departments, announced today that it has raised an additional $13 million as a part of its Series A extension round. Built from the ground up for secure, centralized operational communication on mobile and desktop devices, Beekeeper plans to deploy its latest round of capital by continuing to invest in hospitality market growth, innovation and its informati...
Hospitality Executives Tackle Technology and Distribution Challenges at HSMAI’s Curate
HSMAI | September 10, 2018
Attendees Gain Insights into Innovation from Amazon, Under Armour, and Each Other (McLean, VA, September 10, 2018) Hotel senior leaders representing HSMAI Organizational Member companies investigated key issues facing the hospitality industry at Curate: An HSMAI Executive Insights Forum, hosted by the Hospitality Sales and Marketing Association International (HSMAI) on September 5 and 6 at the Hyatt Regency Inner Harbor in Baltimore. Headlined by keynotes from Amazon and Under Armour, the event also featured collaborative and interactive elements, such as group brainstorming and live polling. "Curate is a unique opportunity for leaders ...
Hospitality Financial Leadership: The Morning Meeting
David Lund | September 10, 2018
By David Lund The morning meeting is a mainstay in almost every hotel. All the key department managers and leaders gather, usually in the front office or sometimes an in-house meeting room, to devour the day's business at hand. It is a great way to distribute last minute information and highlight important changes to groups and business volumes. However, most morning meetings miss the most important pieces of information. The most valuable nuggets are stepped over and not seen or exposed for what they are. A rundown of the following is a typical morning meeting: Previous day's occupancy, rate, and RevPAR. Anticipated occupancy, rate,...
HOTEL Signs Management Contract for 142-Room DoubleTree by Hilton Toluca in Mexico
HOTEL | September 10, 2018
MEXICO CITY, Sept. 10, 2018 -- Grupo Hotelero Santa Fe, S.A.B. Of C.V. (BMV: HOTEL) ("HOTEL" or "the Company"), one of the leading companies in the hotel industry in Mexico, announces the signing of a Management Contract for a 4-star hotel, the DoubleTree by Hilton Toluca with 142 rooms located in the industrial part of Toluca, Estado de Mexico. The hotel which is owned by a third party, is located on the Boulevard Industria Minera Avenue, very close to the General Motors, FCA, Coca-Cola FEMSA and Heineken plants. The hotel is in its final stages of construction and due to open by November 2018. This Management Contr...
GuestTek Interactive Entertainment Files Patent Infringement Lawsuit Against Nomadix, Inc.
GuestTek | September 10, 2018
GuestTek files lawsuit against Nomadix for patent infringement of proprietary bandwidth solutions GuestTek Interactive Entertainment Ltd., an innovative leader in providing technology solutions for the hospitality industry, announced today that it has filed a lawsuit against Nomadix, Inc. for infringement of multiple U.S. patents by, among other things, selling and offering for sale certain Nomadix Access Gateways employing various versions of the Nomadix Service Engine. The complaint, which was filed in the United States District Court for Delaware, seeks a permanent injunction, as well as unspecified damages. GuestTek also asks for a ...
Technology: Great Enabler for Hospitality Professionals
Avukile Mabombo | September 7, 2018
By Avukile Mabombo It's well known that technology is only as useful as the user (and the purposes for which it is being used). The many uses of technology in business present fantastic opportunities to tap into broader markets and opportunities; it's an enabler that should be embraced, and that's the message the UNWTO is driving in this year's World Tourism Day's theme: transformative technology in tourism. Disrupting an industry Technology isn't simply what happens inside your computer or mobile device, it governs every aspect of what we're doing, having an impact on sustainability initiatives, resource man...
Hotel Booking Sites Under Scrutiny: Implications for the Hotel Industry
Stuart Pallister | September 6, 2018
By Stuart Pallister At the end of June, the UK's Competition and Markets Authority (CMA) launched a crackdown on a number of hotel booking sites due to concerns they were breaking consumer protection law. Concerns included search results rankings, pressure selling, discount claims, and hidden charges. The CMA has sent warning letters to a "range of sites", demanding that these booking sites review the way they rank and display information, and comply with the law. It says "the next step is to take any necessary action – including through the courts if needed – to ensure people get a fair deal." EHL assistant professor of mar...
Blockchain and Real Estate: Don’t Let Bitcoin Blind You to the Usefulness of Blockchain
Savills Vietnam | September 6, 2018
Bitcoin and crypocurrencies may not interest you, but the underlying blockchain technology should. Imagine that, early this year, you sold a property for $10m and opted to take payment in Bitcoin. Perhaps your $10m of Bitcoin was transferred to you on January 6, when a Bitcoin was worth $17,135.84. If you didn't use those funds by, say, the next Tuesday, your store of Bitcoin would have fallen in value by 16%. If you waited another week to spend those coins, you would find they'd plummeted 55% in value. Of course, had the sale taken place exactly a year earlier, you could have watched your $10m of Bitcoin turn into more than $200m by t...
Now Available for Download: Technical SEO on the Hotel Website eBook
HEBS Digital | September 6, 2018
Why It's One of the Most Important Online Revenue Drivers In hospitality, technical SEO is one of the least understood and very much ignored digital technology and marketing disciplines. Technical SEO plays a major role in influencing Google and other search engines to rank your hotel website higher in search engine results pages (SERPs), which results in qualified website visitors and bookings. Google has frequently stated that it is using more than 200 major ranking "signals" with many thousands of sub-signals and variations. The following three categories are well within hoteliers' control, and if the hotel website is optimized t...
What Hoteliers Can Learn From Other Industries When it Comes to the Mobile Guest Journey
the Author | September 6, 2018
By Magnus Friberg CEO, Zaplox The demand for a seamless, hassle-free mobile customer journey isn't unique to the hospitality industry — rather, it's transforming countless industries around the world. Mobile is quickly becoming the experience modern consumers prefer. Utilizing mobile-optimized websites, apps, on-demand services and push-notifications allows brands to create unique communication streams, and better personalize their offerings. Most would agree that the hospitality industry has been slow to begin this shift into the mobile space. This means that hoteliers have the unique opportunity to learn from the industries that...
Five IoT solutions that can improve your guest experience radically
Valpas Enterprises | September 6, 2018
Anticipating guests' needs and creating personalized experiences is becoming a norm in hospitality industry. Competition is fierce and in order to stand out, modern systems need to be implemented to provide the satisfaction the contemporary traveller requires. Take a look at our list of convenient IoT solutions that will significantly improve every hotel's guest experience. Amazon Alexa – voice-based interaction with services and devices "Hey, Alexa. I'd like to listen to some music." "Okay, let me play some smooth jazz." Alexa enables the guest to use voice-control on different smart home devices. It's basically a guest's persona...
The Impact of Influencer Marketing on the Booking Journey
Angharad Miller | September 6, 2018
By Angharad Miller Let's set the scene. Up until the digital revolution, traditional marketing and word-of-mouth were the only real ways to grow consumer awareness at a notable scale. With today's consumers, however, traditional marketing through channels such as television and radio produces a disconnect between audience and the business. What has changed? Obviously, the consumers of today can be found online. One of the largest generation of consumers to date, millennials, now spend one in every five mobile minutes on Instagram or Facebook. Digital word-of-mouth reaches millions more potential customers around the world more rapidly t...
Meet Gen Z and Here’s How Your Hotel Can Appeal to Them
Hotelogix | September 6, 2018
Hotel marketing ideas are increasingly shifting from traditional (read generic) to more 'targeted'- whether it is geo-specific marketing, catering to a specific demographic or even a tiny subset of a larger demographic. And the next big thing that every hotelier is focussing on is the 'Generation Z or iGeneration'. A generation that may be young but has more power to influence than any other; a generation that is not just tech savvy but whose online presence is stronger than any other generation ever! What is the definition of Generation Z? To know who Generation Z are, it is important to know who the generation that precedes them- Mill...
Nordic Choice Hotels Eliminates Siloed Systems While Improving Hotel Operations and Enabling SMS Communication Between Their Guests and Hotel Staff
ALICE | September 5, 2018
Nordic Choice Hotels, one of the largest hotel groups in Scandinavia with 190 properties, has selected ALICE to standardize their hotel operations and guest engagement across their diverse brand portfolio. ALICE is the hospitality industry's leading operations technology, connecting every department of the hotel with one platform for all staff communication and guest requests. Last year, ALICE acquired concierge software provider GoConcierge to augment its technology and customer service offering. The signing of Nordic Choice Hotels is ALICE's second major enterprise deal following Grupo Posadas S.A.B. de C.V., the largest hotel operato...
Aggregating Your Hotel Data With CRM
Nicki Graham | September 5, 2018
The problems with multiple data sources By Nicki Graham It wasn't long ago that all the information hotels had on a guest could fit on a single registration card. In the late 1980s, the introduction of the property management system marked the beginning of the digitization of data. Since then, the number of platforms used by hotels to engage guests, streamline operations and drive revenue has proliferated. Today, a hotel may use a dozen or more applications, from revenue management systems to guest survey solutions to marketing automation software. "Guests leave a tremendous amount of data in their wake at the various touchpoints during...
