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Technology
Inntopia Launches Facebook Integration for Enhanced Social Media Ad Targeting
Inntopia | September 5, 2018
STOWE, VT - Inntopia recently announced a new integration with Facebook that allows Marketing Cloud users to automatically push custom guest lists to the social network's ad platform as audiences. "There is no arguing with the value and potential of social media targeting in terms of guest outreach and marketing," said Inntopia's CEO, Trevor Crist. "Inntopia's unmatched ability to aggregate and cleanse guest data already gives our clients a massive leg up versus other platforms, and now they can use all those guest insights and behaviors to create extremely targeted audiences on these social platforms." The integration is an extension o...
Key Management Group LLC Moves to The Netherlands
Key Management | September 5, 2018
Expanding Portfolio in Dutch Caribbean, Leading Hotel & Resort Management Firm Will Target European Market Hilversum, Noord-Holland (Amsterdam), The Netherlands, September 2018 … Expanding its hotel & resort management and marketing presence to Europe, Key Management Group LLC has relocated its corporate headquarters from Absecon, New Jersey, USA, to the city of Hilversum in North Holland, The Netherlands, near Amsterdam. The leading international hospitality management company specializes in the development, operation and marketing of independent, branded, boutique and condo-hotels, including several properties in the Du...
Beekeeper Improves Employee Communication for Feather Falls Casino, Lodge & Brewing Co.
Beekeeper | September 5, 2018
Oroville Dam disaster sparked the need to reach evacuated employees; Beekeeper came to the rescue SAN FRANCISCO, CA September 5, 2018 - When Oroville Dam's main and emergency spillways were damaged in February 2017, it prompted the evacuation of more than 180,000 people living downstream along the Feather River in Oroville, Calif. Among the evacuees were some of the 520 employees of the Feather Falls Casino, Lodge & Brewing Co. During this crisis, property managers, including Human Resources Director Rhonda Turner, had no way of communicating with staff – the majority of whom do not have a work email address. It was critic...
TravelClick Partners With The Guestbook to Bring Its Cash Back Rewards Program to Independent Hotels
The Guestbook | September 5, 2018
Enables TravelClick's Hoteliers to Drive Direct Bookings by Joining The Guestbook's Loyalty Network of More Than 600 Independent Hotels Globally September 5, 2018 - New York, NY – TravelClick, a global provider of innovative, cloud-based and data-driven solutions for hotels to maximize revenue, today announced a new partnership with The Guestbook, the hospitality industry's first, best, and only instant cash back rewards program to further increase direct bookings for TravelClick's independent hotels. Whether hotel guests are currently earning loyalty discounts, perks or other benefits through existing book direct initiatives,...
Maestro PMS Takes Its Sales and Catering Module to the Next Level With Expanded, Integrated Mobile Operations and More
Maestro PMS | September 5, 2018
Sales and Catering Development Roadmap: Personalized Group Interaction, Event Analysis, and Room Diagramming Strengthen Event Operations Markham, Ontario – September 5, 2018 – Group event operations is the number two profit center for many properties, so automating Sales and Catering processes with a strong system that increases staff productivity and supports a smooth-running operation is essential. Maestro's fully-integrated Sales and Catering system is used by hundreds of full-service hotels and conference centers. Now, Maestro is announcing its Sales and Catering development roadmap that outlines a suite of new function...
Video: dormakaba Confirms Leadership With Total Enterprise Solution
dormakaba | September 5, 2018
dormakaba Delivers Innovation, Solution Partnership and Client Commitment through Saffire LX, Quantum Pixel Locks and Ambiance Access Management Software MONTREAL, QC, CANADA – September 5, 2018 – dormakaba, the provider of secure Saflok™ and Ilco™ electronic door locks, confirms its position as a one-stop provider for all property lodging access needs. dormakaba recently announced its new line of Saffire LX and Quantum Pixel Bluetooth Low Energy (BLE) locks and Ambiance Access Software. In addition to its suite of electronic door locks, the company provides a growing list of hotel and resort solutions that incl...
Saddlebrook Resort Adapts to Guest Demands for Enhanced Online Connectivity With BeyondTV by Hotel Internet Services
Hotel Internet Services, Inc. | September 5, 2018
Awarding-winning Tampa Bay resort implements advanced streaming solution to cater to today's standards in entertainment technology and data security, while facilitating promotion of hotel services Wesley Chapel, Fla. — September 5, 2018 — Hotel Internet Services (HIS), a full-service provider of internet services and solutions for the hospitality industry, has announced the implementation of its BeyondTV entertainment streaming solution at Saddlebrook Resort, a 480-acre property in Tampa Bay, Florida, recognized as one of the nation's preeminent athletic training facilities. Boasting two Arnold Palmer signature golf courses...
H-Hotels.com Partners With Duetto to Elevate Revenue Strategy
H-Hotels.com | September 5, 2018
European hotel chain embraces digitisation via Revenue Strategy Platform to drive direct sales and increase profit. San Francisco, 5 September, 2018 — Europe's H-Hotels Group has partnered with Duetto, hospitality's only Revenue Strategy Platform, to maximize profitability across its portfolio of 61 properties in the DACH region (Germany, Austria and Switzerland), ahead of expansion into other European destinations. H-Hotels.com is implementing the technology firm's Open Pricing application, GameChanger; its solution for intelligent reporting, ScoreBoard; and its groups business application, BlockBuster, across its entire portfoli...
Cendyn Is Asia’s Leading Data-Driven Marketing Agency 2018 as Voted by Prestigious World Travel Awards
Cendyn | September 4, 2018
Boca Raton, Florida – September 4, 2018 – Cendyn, the leading provider of hotel CRM and hotel sales platforms in the hospitality industry, has been voted as Asia's Leading Data-Driven Marketing Agency, 2018. The prestigious World Travel Awards recognizes companies, organizations, and brands that push the boundaries of industry excellence. This award in Asia follows Cendyn's win, earlier this year, of Leading Hotel CRM Technology Provider and Data-Driven Marketing Agency in Europe 2018. "We are truly honored to have been recognized by this award in Asia, " says Charles Deyo, CEO & President at Cendyn. "In s...
Noble Investment Group Acquires 193-Room Hilton Garden Inn Atlanta Perimeter Center
Hilton Garden Inn | September 4, 2018
Atlanta, Georgia (September 4, 2018) – Noble Investment Group ("Noble") today announced the acquisition of the Hilton Garden Inn Atlanta Perimeter Center and will complete a comprehensive guest room and public area upgrade and renovation. The Hilton Garden Inn Atlanta Perimeter Center hotel is situated in the heart of the Perimeter Center, one of the largest office markets in the southeast with nearly 29 million square feet of office space. Perimeter Center is home to the world headquarters of United Parcel Service, Cox Enterprises, AT&T Mobility, Haverty's and Newell Rubbermaid and major hubs for State Farm, Auto Tr...
Shiji and Fliggy Partner to Pioneer Facial Recognition Hotel Check-In and Payment
Shiji | September 4, 2018
Beijing, Sept 4th 2018, Shiji working with Alibaba's Fliggy (formerly known as AliTrip), have achieved a hotel industry first by integrating full facial recognition for hotel check-in including credit authorization for 50 hotels in Hainan district of China. Fliggy provided the reservation and customer data with Shiji providing the integration, distribution, payment gateway and on-property systems to provide a seamless guest experience for the China travelers. With China's rapid advance in New Retail systems and mobile technology, the country has become a pioneer in integrated business processes to improve the customer experience using m...
The Case for Reading MORE About the Hotel Industry (yes more!)
Dean Minett | August 31, 2018
By Dean Minett How did hoteliers know about industry trends before the Internet came about? Cyberspace may not have existed in 1970, but there were plenty of trade journals and books to go around. Travel Trade, Travel Week, Travel Digest, Hotel Weekly…. The list goes on. Promotional materials from other hotels were another way to collect valuable information and if all else failed, we could book a room at that hotel and see for ourself what the competition was doing. Of course travel and hotels were also featured in newspapers and reading magazines from Conde Nast made hotels seem magical. Here in 2018, it's impossible to keep tr...
Karisma Hotels & Resorts to Manage Irotama Resort in Colombia
Karisma Hotels & Resorts | August 30, 2018
MIAMI (August 30, 2018) - Karisma Hotels & Resorts, an award-winning luxury hotel collection which owns and manages properties across Latin America, the Caribbean and Europe, is pleased to announce a strategic alliance with the Irotama Resort on Rodadero Beach in Santa Marta, Colombia. Under Karisma's management, the beloved Irotama Resort will become the destination's most luxurious offering, featuring an upscale all-inclusive experience, renovated rooms and restaurants, and a superior level of service. "We are proud to continue growing Karisma Hotels & Resorts and to strengthen our presence in Colombia with this new project in...
Guestline, Duetto Announce Technology Partnership
Guestline | August 30, 2018
Cloud-based IT solutions providers complete real-time integration to bring benefits to hospitality users wanting to boost revenue, personalise offers and streamline operations. San Francisco, August 30, 2018 — Duetto, the hospitality industry's only Revenue Strategy Platform, has entered into a technology partnership with Guestline, provider of hotel IT solutions, with the launch of a two-way integration between Duetto and Guestline's Rezlynx property management system (PMS). Both Guestline and Duetto provide fully native cloud solutions. The seamless integration enables users of both solutions to optimise on pricing, better manag...
How Concierge Patrick Trevor Turns Dream NYC Trips into Reality for His Guests
ALICE | August 29, 2018
ALICE interviews concierge Patrick Trevor on his thoughts on technology in the hospitality industry, providing the best recommendations, and how he creates everlasting memories for guests staying at Mr. C Seaport. How did you get into the concierge profession? I started doing concierge work before I even knew what a concierge was. When I was 12, I began volunteering at the local high school and cultural center, providing different recommendations to visitors who came through. After school, I started in the service industry in restaurants, working my way up from dishwasher, to line cook, to kitchen manager. From there, I decided to make ...
What’s Wrong With Your Hotel Website? Ask Your Call Center Team
Doug Kennedy | August 29, 2018
By Doug Kennedy, KTN and Dave Spector, Tambourine Hotel and resort marketers have a powerful secret weapon, which in many cases is grossly underutilized: their call center reservations team. Even for hoteliers with a robust direct website, call centers remain a vital link in the booking and communications chain, and are a near boundless source of guest information and insight. Hotel and resort websites are great for showcasing amenities, telling a story and providing fundamental property info to a wide array of visitors, but it's crucial for hotel marketers to tap their call center teams for acute feedback about what inbound callers tru...
StayNTouch CEO Jos Schaap Shares His Vision for the Future of Hotel Technology
StayNTouch Inc. | August 29, 2018
There is no shortage of great ideas — rather, the bigger challenge can be found in bringing those great ideas to fruition and envisioning the ways in which they can change lives and better businesses. When Jos Schaap first saw a B2B application on an iPad in 2012, he wasn't merely consumed with admiration of that technology in its existing form — he was already imagining how it could impact hoteliers. What would that look like? How could new and innovative software change the hospitality industry for the better? His determination to cultivate this idea within the hospitality industry lead to the conceptualization of StayNTou...
Hotel & Spa Tech Live Gives Hotel Online an Exclusive Show Preview!
| August 29, 2018
Hotel & Spa Tech Live is the Europe's leading event for technological innovation in the hotel and hospitality sector It's only 4 weeks until the Hotel & Spa Tech Live takes place at the ExCeL London, on the 25th – 26th September, and as their partners, we have managed to get a sneak preview of everything that is coming up at the 2018 event! Haven't registered for your free ticket yet? Then check out these top reasons to attend the UK's ultimate marketplace for hotel and spa professionals – and register here to avoid missing out! Artificial Intelligence Grow your business the smart way, with the abundance of artificia...
Newly Released 2018 Guest Experience Assessment Provides Valuable Insights to Hoteliers on Guest Engagement
Travel Tripper | August 29, 2018
StayNTouch, Travel Tripper, and TrustYou examine trends in guest experience in their new report, "The Complete Guest Experience: How Does Your Hotel Stack Up?" Bethesda, Md. — Sept. 6, 2018 — StayNTouch, Travel Tripper, and TrustYou have partnered to launch a new report that examines guest experience trends and their adoption in the hotel industry. The report provides key insights and takeaways to empower hoteliers to improve their own guest-driven decisions and gain a better understanding of the market. The study surveyed more than 300 hoteliers in the U.S., Canada, and key hotspots around the globe on questions regarding c...
The Top 5 Things You Need to Know Now in Hotel Digital Marketing: August Edition
HEBS Digital | August 28, 2018
By Margaret Mastrogiacomo, VP Strategy The latest digital innovations this month include big announcements from Google, new Pinterest video opportunities, and geometrical shapes making a statement in website design for lifestyle brands. From SEO to design, read on for the top five things you need to know now in hotel digital marketing. 1. SEO: Google announces expandable featured snippets in search results. Providing more context to search results has always been Google's mission. Now, when a user submits a search query to Google, they may receive a variety of expandable snippets below the main snippet in the knowledge panel. This is cu...
PwC Hospitality Directions U.S. Report Updates Lodging Outlook Suggesting Sustained Momentum Through 2019
PwC Hospitality Directions US | August 28, 2018
Stronger economic indicators in Q2, coupled with accelerating group demand, suggests sustained momentum for the lodging sector through 2019 Second quarter fundamentals remained positive, as consumer confidence continued. Here is a quick summary of its findings: Q2 results yielded strong demand for hotels, outpacing increases in supply, as well as the highest Q2 increase in ADR since 2016. Continued growth in demand led to a midyear year-to-date occupancy of 65.9 percent. Looking ahead to 2019, there is an expectation of continued confidence by hoteliers as increases in room rates continue to become a bigger driver of RevPAR growth. ...
Shiji Grows Distribution Platform Into International Hotel Market
Shiji Distribution Solutions | August 28, 2018
CHINAonline now known as Shiji Distribution Solutions is formally opening to the international hotel markets with dedicated teams in the US and Europe ATLANTA – Shiji launches Shiji Distribution Solutions team to accelerate international growth. Founded in 2007, CHINAonline was the first connectivity provider in China and the first to build connections between international hotel chains and Chinese OTAs. Today with over 100,000 hotels and 100+ channels, CHINAonline exists as Shiji Distribution Solutions and is formally opening to the international hotel markets with dedicated teams in the US and Europe, in addition to the Asia Pac...
The Rainmaker Group Appoints Hospitality Veteran as New Head of Sales
Rainmaker | August 28, 2018
ALPHARETTA, GA. — August 28, 2018 — The Rainmaker Group (Rainmaker), a leader in revenue management solutions for the hospitality and gaming industry, is proud to announce the appointment of Matt Curry as their new Head of Sales. Curry joined Rainmaker in 2016 to lead sales and business development for the multifamily housing division. Upon divesting that side of the business to RealPage in late 2017, he transitioned to Rainmaker's hospitality business to lead product strategy and development, integrations, and customer support. "Matt's background paired with his proven leadership and commitment to Rainmaker makes this move ...
GuestTek Announces Brady Leman Sponsorship
GuestTek | August 28, 2018
Brady Leman, 2018 Ski Cross Olympic Gold Medalist, sponsored by GuestTek GuestTek Interactive Entertainment, Ltd. is pleased to announce their sponsorship of Brady Leman, winner of the 2018 Olympic Gold Medal in ski cross. Brady's Olympic dreams began just outside Calgary, where he got his start skiing at Lake Louise at only 18 months old. As a child, he spent hours watching a 1988 Calgary Olympics highlight video loop while his mother worked at the Canada Olympic Park ski shop. He knew he wanted to ski for his country. On his journey to win ski cross gold for Canada, Brady overcame many obstacles. He has broken his right leg three time...
