Percipia Collaborates With Amazon’s Alexa Smart Properties Hospitality to Launch VIVA+
PERCIPIA | September 16, 2024
The Top 7 Pain Points in Hospitality Procurement and How to Overcome Them
Johannes Vocke | July 24, 2024
Technology
Amadeus Data Reveals Los Cabos, Mexico to Be Top Hotel Destination for Christmas and New Year’s Travel
Amadeus’ Demand360+ | December 7, 2023
Unique forward-looking market insights show the top global destinations for holiday travel, with Mexico and APAC leading the way As we head towards the festive season, hoteliers are preparing for demand as people look to travel over Christmas and New Year’s Eve. Global technology provider Amadeus, with its unique forward-looking business intelligence data, is seeing a peak in demand over the Christmas and New Year period across major markets around the world. Amadeus’ Demand360+® data as of November 27, 2023, shows that global hotel occupancy for the weeks of Christmas and New Year’s is already at 23%. This is up 10 % fro...
Cloud5 Communications Partners With PureHD to Provide Hotels New Guestroom Entertainment Option
Cloud5 Communications | December 6, 2023
This strategic relationship further solidifies Cloud5’s reputation as the leading end-to-end provider of hospitality-focused IT solutions and services. Chicago, IL. — December 6, 2023, Cloud5 Communications, the leading provider of IT solutions and services for more than 5,000 hotels across the Americas, today announced its partnership with PureHD, a leading provider of digital, high-definition, interactive streaming solutions for the hospitality industry. Through this partnership, Cloud5 will now offer in-room entertainment, on-demand streaming, and free-to-guest television in addition to its award-winning HSIA and telecommunication...
Nomadix Expands Hotel TV Casting With New Version of Google Chromecast
Nomadix | December 5, 2023
Solution Addresses Industry Changes from Google and Netflix without Disruption or Unnecessary Upgrades LOS ANGELES – December 5, 2023 — Nomadix® Inc., bringing connected experiences to life, today announced the expansion of its TV Casting solution. The hospitality industry has been facing two major TV Casting challenges: the end of sale for Chromecast v3 and the Netflix account-sharing policy changes. Nomadix solved both with its latest release, making it simple for guests to enjoy their own shows, including Netflix, on its hospitality-focused Nomadix Casting platform. Customizable to align with each hotel’s brand and wi...
Spark by Hilton Leverages Think Simplicity at Germantown, DC Location
Think Simplicity | December 5, 2023
Think Simplicity’s communication system provides rebranded hotel with end-to-end communication hardware and software platform BONITA SPRINGS, Fla., Dec. 5, 2023 — Think Simplicity, a cloud communication technology provider of all-inclusive voice and chat solutions for the hospitality industry, announced today Spark by Hilton™ will utilize the company’s communication platform at its Germantown Washington DC North location. Spark offers modern hospitality at a budget-friendly price. The brand brings to the metropolitan DC market a fresh, practical, and comfortable alternative for travelers seeking a convenient and high-q...
Shephard’s Beach Resort Maximizes Guest and Property Security With Surveillance Camera Deployment by Hotel Internet Services
Hotel Internet Services, Inc. (HIS) | November 29, 2023
Luxury Florida property leverages enhanced camera technology in order to instantly identify and respond to potential safety threats in real-time. CLEARWATER BEACH, Fla. — November 29, 2023 — Hotel Internet Services (HIS), a full-service provider of internet services and solutions for the hospitality industry, has announced its successful implementation of a robust network of security camera solutions at Shephard’s Beach Resort in Clearwater, Florida. An upscale location featuring breathtaking views that attract a diverse range of guests from across the globe, Shephard’s Beach Resort through its latest technology investment with HI...
4 Tech Tools Guaranteed to Boost Hotel Revenue
iVvy | November 28, 2023
Tired of outdated hotel management methods that leave guests feeling unimpressed and your revenue stagnant? We've rounded up four tech tools that are sure to boost your hotel's bottom line. From virtual tours that transport guests from screens to your suites, to cloud-based systems that ensure your staff stays connected, these tools are a must-have for any hotelier looking to stay ahead of the curve. For the full list, download iVvy’s free ebook ‘The Definitive Guide to Hospitality Technology’ - click here Virtual Tours Studies have shown that hotels that showcase virtual tours on their website see customers spending ...
How AI Will Create Adaptable Hotel Websites
Adam Mogelonsky, Larry Mogelonsky | November 22, 2023
By Adam Mogelonsky, Larry Mogelonsky Unveiled just over a year ago, ChatGPT is still foremost on our minds and numerous hoteliers already see the value in how this technology will scale their businesses in the near future. But what underpins ChatGPT is what’s called machine learning (ML) and there are several companies that have been in weeds with it for long before this became a buzz term. Namely, using ML we can now reorder and rewrite website content on the fly to adapt to the customer at any stage of the guest journey. This idea of adaptable hotel websites with automated personalization and integrated booking engines (IBEs) that h...
Ruling Against Google Chromecast Has Major Implications for Hotel Industry
Mark Munger | November 8, 2023
By Mark Munger With my work in the hospitality industry, I have designed and implemented a variety of in-room technology. One piece of this technology is the guest’s ability to “cast” the video from a local device to the TV in their room. Chromecast is the most popular method for casting and a court ruling earlier this year raised concerns about the legality of using Chromecast. A July 2023 court ruling found Google's Chromecast devices infringe patents held by Touchstream Technologies, a New York based company. While few took notice, this could have wide-ranging impacts on the hospitality sector. Google filed an appeal in Septemb...
InnSpire and Techlive Expand Partnership With the Addition of Airtime Cloud-Based Digital Streaming Service
InnSpire | November 7, 2023
Newly expanded strategic alliance to create more streamlined hotel operations and a more robust in-room IPTV experience for guests of InnSpire-powered properties around the globe. Stockholm & Washington DC – November 7, 2023 – InnSpire, the leading provider of a comprehensive technology suite that helps drive a seamless, world-class guest experience for some of the world’s most iconic hotels and brands, today announced the expansion of its 5-year strategic partnership with Techlive International, a global provider of comprehensive content portfolio and global TV services to the hotel and healthcare sectors. The new agreement has ...
Pennyhill Park Hotel & Spa Adopts VingCard Door Lock Technology for Enhanced Security and Solution Reliability
ASSA ABLOY Group | November 7, 2023
Luxury 124-room hotel deploys VingCard Signature RFID locks by ASSA ABLOY Global Solutions to ensure guest peace of mind using the industry’s latest in security encryption. Stockholm –November 7, 2023 – ASSA ABLOY Global Solutions, a leading provider of advanced security technology for the hospitality industry, has announced the successful implementation of its VingCard Signature RFID door locks by Pennyhill Park Hotel & Spa in the UK. A high luxury property situated on more than 120 acres of scenic countryside views, Pennyhill Park Hotel & Spa with its VingCard locks can now ensure that each guest experiences a safe environmen...
How Hotels Are Turning to AI
JLL | November 6, 2023
Hotel rooms are starting to feel like they were made just for you. Personalized music plays when you open the door. Lighting and air-conditioning are set to your ideal levels. A menu of the family’s favorite movies pop up on the TV, while the mini fridge is free from any food allergies. Behind it all: a hotel industry racing to deliver unique guest experiences fuelled by new technologies and artificial intelligence. “If knowing your guest is a priority to winning loyalty and increasing spend, then AI has tremendous potential in helping build guest profiles,” says JLL’s hotel asset management expert Ross Beardsell. “If a gue...
Kickapoo Lucky Eagle Casino • Hotel Chooses Agilysys to Elevate Guest and Staff Experiences at Food & Beverage Outlets
Kickapoo Lucky Eagle Casino • Hotel | November 2, 2023
Texas casino and hotel bets on leading hospitality technology provider for real-time reporting and analytics to optimize gaming, dining activities and more ALPHARETTA, GA – NOV. 1, 2023 – According to the American Gaming Association Outlook, the U.S. gaming industry had been moving forward at a strong pace during the first quarter of 2023 but was expected to decelerate through the end of the year due to economic uncertainty, among other reasons. Despite possible headwinds, Kickapoo Lucky Eagle Casino • Hotel has upped its game and invested in cutting-edge hospitality software solutions from Agilysys to accelerate growth and ...
Amadeus Extends Partnership Agreement With Hilton for Business Intelligence Solutions
amadeus | November 2, 2023
Amadeus will continue to supply Hilton with data insights from Demand360+®, Agency360+®, and Revenue Strategy360TM For hoteliers today, having a clear picture of performance for the coming months is essential to understand booking trends and stay ahead in a competitive industry. To address this need, Amadeus and Hilton have extended their partnership agreement to provide Hilton access to Amadeus’ comprehensive hospitality industry data, including historical and 12 months of forward-looking market insights to power revenue management strategies. Additionally, Amadeus will continue to be the exclusive provider of forward-looking booking...
Hotel Chatbot: Top Benefits for Hoteliers
Eva Lacalle | October 31, 2023
By Eva Lacalle Are you wondering what a hotel chatbot is and whether it’s suitable for your property? From answering questions to providing relevant information, this emerging technology is changing how hotels interact with guests. And they can do it 24/7. Hotel chatbots are the perfect solution for modern guests who look for quicker answers and customer support availability around the clock. If you want to know how they can help your property thrive, keep reading to discover their benefits. What is a hotel chatbot? A hotel chatbot is a technology that assists guests and customers in the hospitality industry. It can respond to que...
Unifocus Celebrates 25 Years of Hospitality Innovation
Unifocus | October 26, 2023
Workforce management pioneer sees track record of industry firsts as the foundation of more industry-leading transformation to come DALLAS, TX – Oct. 25, 2023 – Unifocus, the global leader in workforce management solutions for the hotel and hospitality industry, proudly marks its 25th anniversary. With a culture of innovation, Unifocus remains at the forefront of shaping workforce technology for hotels, setting industry standards. "Twenty-five years of serving the hospitality industry and counting," says Moneesh Arora, Chief Executive at Unifocus. "We're filled with gratitude for our clients who've been part of this journey, as well...
Comfort Inn St Petersburg North Partners With Hotel Internet Services for Advanced Content Streaming Technology
Hotel Internet Services | October 24, 2023
3-story property taps HIS to address widespread guest demands for instantly personalized in-room entertainment. ST PETERSBURG, Fla. — October 24, 2023 — Hotel Internet Services (HIS), a full-service provider of internet services and solutions for the hospitality industry, has announced the successful deployment of its GuestCast streaming solution by Comfort Inn St Petersburg North. Serving travelers visiting Florida’s Tampa Bay area, Comfort Inn St Petersburg North backed by HIS technology and expertise can now ensure that guest expectations for a seamlessly personalized in-room entertainment experience are always fully met. While...
Crexendo and Nomadix Sign Strategic Distribution Agreement
Nomadix | October 18, 2023
Expanding Hospitality-Ready Telephony Solutions to Market PHOENIX, AZ and LOS ANGELES, CA / October 18, 2023 / Crexendo, Inc. (NASDAQ:CXDO) (“Crexendo” or the “Company”), an award-winning premier provider of cloud communication platform and services, video collaboration, and managed IT services, and Nomadix® Inc., bringing connected experiences to life, today announced the signing of a strategic distribution agreement. This new partnership will combine Crexendo’s more than 200 service provider partners with the expertise and solutions from Nomadix, including PMS integration - a module of its portfolio of internet gat...
Innovation Meets Experience: From Generative AI to Virtual Reality
MMGY Global | October 9, 2023
New MMGY Global Study Examines the Changing Role of Technology in Travel A new study released today by MMGY Travel Intelligence examines technology’s growing impact on travel from two distinct perspectives: the traveler and the marketer. The comparative study, titled Emerging Technologies in Travel & Tourism™, explores innovations such as artificial intelligence, virtual assistants and augmented reality through the lens of the travel industry. “What’s fascinating to me is what we learned about the concerns travelers have about emerging technologies and how they will impact their travel experiences in the coming years,” said...
Why New Technology Is Coming to Hotels
JLL | October 5, 2023
A new survey shows technology is the top priority of hotel operators amid the labor crunch Imagine stepping into a hotel lobby and breezing through a check-in powered by facial recognition technology. With a key in hand, your app-ordered room service is delivered promptly by a robot. In some hotels this is already reality. For instance, guests at integrated resort Marina Bay Sands can skip the queue and check in by scanning their faces and unlocking their hotel rooms with the same phone. In the Rolling Hills Hotel on the outskirts of Seoul, hotel guests can place their room service orders through Kakao Talk, a popular messaging app, an...
MDO Extends Leadership Position in Hotel Business Intelligence and Back-Office Automation With Acquisition of HelloGM
mdo | October 5, 2023
The acquisition of HelloGM further enables MDO to deliver data-driven solutions for the hospitality industry, equipping hoteliers to operate more efficiently and gain actionable insights from their data. ATLANTA, GA., OCTOBER 5, 2023 – MDO, a hotel data platform that centralizes and operationalizes critical performance and financial data for hotel companies, has bolstered its back-office automation and business intelligence capabilities with the acquisition of HelloGM. HelloGM, a centralized data analytics and automation platform, enables hotel operators to better understand property-level operating performance and automate previously...
How to Understand & Utilize Different Types of Data in Hotel Systems
Sameer Umar | October 4, 2023
By Sameer Umar Does this situation sound familiar? You walk into a meeting with the entire operational team and every department – from Finance to Sales to Revenue Management to Operations – has different figures that they’ve extracted from the system(s) they use for monitoring their progress; in some cases, the same source systems give each department different versions of the truth, in different reports. As I’m sure you’ve experienced many times before, this situation leaves you wondering which department has the most accurate data, resulting in confusion and uncertainty – and makes it almost impossible to make accurate strat...
Data Travel Announces Hapi Guest Focus on Salesforce AppExchange, the World’s Leading Enterprise Cloud Marketplace
hapi | October 4, 2023
MIAMI, FL, October 4th, 2023 – Data Travel, LLC today announced it has launched Hapi Guest Focus on Salesforce AppExchange, empowering hotel companies to craft personalized guest check-in experiences and drive upsell opportunities right at the front desk. Hapi Guest Focus is currently available on AppExchange. Hapi Guest Focus Hapi Guest Focus empowers front desk team members to leverage the wealth of guest data residing in Salesforce. By transforming this data into actionable insights, hotels can now curate exceptional guest interactions starting at time of arrival. Through the app, front desk agents can curate the check-in proces...
How Hoteliers Are Using AI for Revenue Management
Dr Cindy Heo | October 2, 2023
By Dr. Cindy Heo Hotel revenue management is the process of optimizing revenue by predicting demand and setting prices accordingly, most commonly found in hotels to forecast occupancy in order to maximize their room rate, hotel marketing strategy, and overall property performance. It's a complex and ever-evolving field for a revenue manager to navigate, with many channels and tools to keep up-to-date with. But it is a key function for any hotel that wants to remain competitive in today's marketplace to get a firm handle on in order to welcome more guests through their doors. Today, Artificial Intelligence is making the job of data analysis...
Double Digit Growth in Global Hospitality Industry for Q4, With Europe Leading the Way
AMADEUS | September 27, 2023
2023 global hotel occupancy levels are trending 10% ahead of 2022 with Q4 on-the-books reservations up 11% over last year, according to Amadeus data There is a sense of buoyancy in the global hospitality industry as we head into the fourth quarter of 2023. According to new Demand360® business intelligence data from travel technology leader Amadeus, global hotel occupancy levels up to the end of August 2023 have been an average of 10% ahead of 2022. For the fourth quarter of 2023, worldwide on-the-books occupancy data reveals that reservations are trending 11% ahead of those seen in 2022. In a further boost to hoteliers, global revenue pe...
