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Technology
Cloud5 Names Mark Holzberg Chief Executive Officer
Cloud5 Communications | August 7, 2018
Company also taps communications product development veteran Daniel Langrill for its product leadership role CHICAGO (August 7, 2018) — Cloud5 Communications, the leading communications technology and services provider for hospitality, today announced that its Board of Directors has appointed Executive Vice President and Chief Commercial Officer Mark Holzberg as President and Chief Executive Officer. Holzberg previously ran Cloud5's technology products business unit and now will also manage its services business, including contact centers, overseeing the entire 450+ person Cloud5 organization that serves thousands of hotels and mi...
Lightstone’s Business Intelligence Platform Gives Execs Portfolio Performance in the Palm of Their Hand
Lightstone | August 7, 2018
Cloud-Based BI System Delivers Near Real-Time Enterprise Data to Lightstone Mobile Devices for Fast-Moving Management Team Lightstone is a national real estate investor/developer with 28 hospitality properties nationwide. The company's current portfolio emphasizes select services hotels, branded by Marriott, Hilton, IHG, and Starwood. How big do you think its asset management team is? "I am responsible for overseeing hotel performance across our 28-property REIT and I am always on a plane," said Marc Dober, vice president, asset management for Lightstone. "We buy and develop hotels to grow our business. Business is based on numbers; bu...
The Clarendon Hotel and Spa Partners With OpenKey to Elevate Its Guest Experience
OpenKey | August 7, 2018
Innovative technology is user-friendly and increases efficiency DALLAS, TEXAS (August 7, 2018) – The Clarendon Hotel and Spa, a four-star boutique hotel in the heart of Phoenix, has partnered with OpenKey, the industry standard for universal mobile access in hotels. Hotel guests will be able to bypass the front desk during check-in and access their room with mobile keyless entry. Integrating OpenKey's innovative technology will support the hotel's guest-centric approach and help deliver an experience expected from today's traveler. At The Clarendon Hotel and Spa guests can take in the beautiful skyline and mountain views at the h...
Eli Gerard Is ALICE’s Director of Sales for Mexico
ALICE | August 6, 2018
ALICE, the hospitality industry's leading operations technology, celebrates Eli Gerard as Director of Sales for Mexico, overseeing hotel partners in Mexico City, Guadalajara, Puerto Vallarta, Zihuatanejo, Ixtapa, Manzanillo, Puebla, and Veracruz. Eli joined ALICE in March 2018 after the company's acquisition of concierge technology GoConcierge in September 2017. The increased traction in the last year has necessitated a tripling in the size of ALICE's salesforce across Mexico and Latin America. This has resulted in impressive wins for the company in the region, including new clients Grupo Posadas, the largest hotel operator in Mexic...
Now Available for Download: HEBStrategy Q3 2018 Hotel Digital Marketing, Technology, and Trends Whitepaper
HEBS Digital | August 6, 2018
HEBS Digital's third installment in 2018 of the HEBStrategy—our whitepaper series covering the latest news and trends in hotel digital marketing and technology—is now available for download! The HEBStrategy Q3 offers strategies for hoteliers to reach potential guests throughout the travel planning journey. Download the HEBStrategy Q3 2018 whitepaper to learn about: What's Trending: Stay in the loop with the must-know trends of the quarter, including an updated Google Maps experience, Alexa for Hospitality and more. From the Design Studio: Get inspiration from some of our most creative clients who use their websites to pro...
How to Build an Emotional Bond With the Most Demanding Clients, Hotel Guests
Valpas Enterprises | August 3, 2018
Imagine walking into a fresh hotel room after a long flight; dropping your luggage, collapsing onto the bed before noticing your favorite magazine resting on the table out of the corner of your eye. Seated next to it is a welcome letter addressed to yourself and an iPad tailored toward local services (yes, food delivery!). On the wall, there's a television with Netflix open and beneath it a selection of complimentary snacks. Personalization fuels hotel stays in the modern era, and the experience is forever vital. The best hotels go beyond expectations in order to make the best of a guest's visit. The little, unexpected things boost the...
Package Bookings: Learnings From the Top Packages Markets
Expedia Group | August 2, 2018
By Melissa Maher Last year, Expedia Group released findings that showed package bookings deliver higher ADR and RevPAR, had twice the booking window length, and half the cancellations of standalone bookings. These insights showed unequivocally that hotels should be leveraging packages as a channel for their bookings. This year, Expedia Group refreshed its global packages data for full year 2017, reflecting tens of millions of packages booked, comparing it once again to standalone bookings. This refresh showed that ADR remained consistently higher with a nearly 30 percent premium, booking windows remained longer with an average of nearly...
How Mobile and Self-Service Technology Can Set Your Hotel Apart from the Competition [Guide]
August 2, 2018
StayNTouch introduces a free guide to help hotels explore mobile strategies that increase staff efficiency and operations while creating a unique guest stay that is reflective of their brand promise Whether we like it or not, we are living in a mobile-first, self-service world. From dating apps to online shopping, app-based taxi service and food delivery, mobile check-in and more — the modern consumer has demonstrated a decided preference for on-demand, uninhibited access to services via mobile devices. This trend has quickly worked its way into the hospitality industry, breaking down the traditional hotel service-model to one whi...
Staff Efficiencies at The Chateaux Deer Valley Upgrade From Bunny Hill to Black Diamond With ALICE
ALICE | August 1, 2018
The Chateaux Deer Valley has selected ALICE to improve staff communication and enhance its guest services at its ski hotel nestled amid the majestic Park City mountains. ALICE is the hospitality industry's leading operations technology, connecting every department of the hotel with one platform for all staff communication and guest requests. Last year, ALICE acquired concierge software provider GoConcierge to augment its technology and customer service offering. As part of Stein Collection, The Chateaux Deer Valley joins sister properties, Stein Eriksen Residences and The Residence at The Chateaux Deer Valley, on the ALICE platform, all...
Virtual Reality – The Next Game Changer for Hotels
Chamberlin Public Relations | August 1, 2018
Virtual reality has quickly gone from niche to ubiquitous in the travel sector, with professionals in every facet of the industry finding a purpose for the technology. Two uses stand out for the hospitality industry — attracting guests to a hotel or destination, and keeping them engaged once they're there. Hotels across the country have already invested in VR, and guests are learning to expect a high-tech experience both before and during their stays. Here are a few ways hotels are already taking advantage of virtual reality to get heads in beds. Virtual Guests, Real Bookings Virtual reality can give potential guests a taste of a ...
Intelity Helping Hotels Boost Guest Satisfaction Scores With Its ICEapp and ICEbedside Tablets
Intelity | August 1, 2018
Study shows hotels adding mobile tablets to guestrooms can boost satisfaction by 47 points and those featuring a mobile app can drive approval ratings by 58 points [Orlando, Fla. – August 1, 2018] — 2018 is shaping up to be a pretty good year. A recent article published by Lodging magazine reports that "across the board, hotels are making their guests happier than ever." Citing results from a newly released J.D. Power 2018 North America Hotel Guest Satisfaction Index study, "overall satisfaction for the industry increased eight points to 825 on a 1,000-point scale." Guestroom technology is one contributing factor to hotel-s...
Lodging Interactive Launches Reputation Management for Restaurants
Lodging Interactive | August 1, 2018
PARSIPPANY, NJ, August 1, 2018 - Lodging Interactive, an award-winning digital and social media engagement agency exclusively serving the hospitality industry, today announced it has expanded its CoMMingle reputation management services into the restaurant industry. During the last 10 years CoMMingle has established itself as the hospitality industry's leading provider of guest review management services and has partnered with hundreds of hotels worldwide. "Providing our CoMMingle reputation management services to restaurants is a natural extension of our very mature and proven hospitality services," stated DJ Vallauri, Lodging Interact...
Data, Data and More Data – The Most Valuable Currency in Hospitality
Carson Booth | August 1, 2018
By Carson Booth With massive amounts of data now available to hotels, it's safe to say that all future technologies will rely on data and integrations. The need for an independent system to collect and connect all existing data for hotels has become inevitable. Enter the data platform, but what does that mean and how does it work for hotels? Data analytics. Data intelligence. Harmonized data. Big data. We've all heard about the endless facets of data, but data is essentially worthless unless it is properly stored, intelligently related to the various parts, and made accessible to users and other systems. Yes, we can see and store the da...
What Hotel Chains Are Learning From Industry Disruptors… and You Can Too
Dean Minett | July 31, 2018
By Dean Minett Part of the problem with disrupting the hospitality industry (or any industry, for that matter) is that if you are successful, others will emulate. The changes sparked by AirBnb and OTAs like Expedia cannot entirely be patented or trademarked – if they could, an army of lawyers would slap down any encroachment on its business model. As it stands, all they've done (aside from creating billion dollar brands) is open the door. They've shown the world that hotels and hospitality can be reimagined. It should come as no surprise that some of the biggest and most innovative hotel groups are doing a whole lot of emulating o...
Hotel Tech Partner vs. Vendor: Knowing the Difference and Why It Matters
Glenn Wirick | July 31, 2018
By Glenn Wirick Executive Vice President of Sales and Marketing Pegasus Solutions As leaders in the hospitality industry, we're in the business of building and cultivating relationships. Not just relationships with guests, however — also relationships with the technology providers that hotels, resorts, chains and management companies align with to enhance their service offering. The software providers that lodging operators work with can play a pivotal role in the on-going success of their hotel. When in the market for new software, hoteliers should be vetting potential partners — not just vendors. Why? Because the software ...
HSMAI Adrian Awards Competition Introduces Facebook Mobile Video Award
HSMAI | July 31, 2018
(McLean, VA, July 31, 2018) As part of its 2018 Adrian Awards competition, the Hospitality Sales and Marketing Association International (HSMAI) has introduced the Facebook Mobile Video Award. This and other awards for exceptional travel marketing will be presented to brands and agencies during HSMAI's hallmark event, the Adrian Awards Dinner Reception and Gala on January 22, 2019 at the New York Marriott Marquis. Now in their 62nd year, the HSMAI Adrian Awards recognize innovation and creativity in hospitality advertising, digital marketing, and public relations campaigns. For the Facebook Mobile Video Award, campaigns will...
Noble Investment Group Acquires Residence Inn by Marriott Secaucus Meadowlands
Residence Inn by Marriott | July 31, 2018
ATLANTA (July 31, 2018) – Noble Investment Group ("Noble") today announced the acquisition of the Residence Inn by Marriott Secaucus Meadowlands. The all-suite, extended stay hotel, which opened in March 2015, is located in Secaucus, New Jersey, three miles from New York City via the Lincoln Tunnel. Secaucus, New Jersey is marked by a highly dense and affluent residential population, Class A office and strong leisure demand. The hotel is located within the Plaza at Harmon Meadows, a mixed-use development which features 30 restaurants and shops, a 14-screen AMC Theatre, the 61,000 square foot Meadowlands Exposition Center...
The Top 5 Things You Need to Know Now in Hotel Digital Marketing: July Edition
HEBS Digital | July 31, 2018
By Margaret Mastrogiacomo, VP Strategy This month, the latest digital innovations include big announcements from Google regarding new merchandising features on Google AMP Stories, new LinkedIn advertising opportunities, and Instagram's new questions sticker functionality for Stories. From SEO to design, find out the top five things you need to know now in hotel digital marketing. 1. SEO: Google releases AMP Stories 1.0 with advertising opportunities. If you haven't already heard, AMP stories are standalone compilations of pages with AMP and HTML layers of elements such as video, photography, analytics, text and more. Similar to Snapcha...
PortAventura Extends Revenue Strategy Partnership With Duetto
PortAventura World Parks & Resort | July 31, 2018
Europe's largest family leisure and holiday destination resort signs 5-year agreement with Revenue Strategy Platform provider. San Francisco, 31 July, 2018 —Spain's PortAventura has re-contracted with Duetto, hospitality's only Revenue Strategy Platform, after seeing a 12% uplift in revenue in 2017. The five-year contract will see all hotels in the PortAventura portfolio continue to use Duetto's Open Pricing application, GameChanger, and its solution for intelligent reporting, ScoreBoard. PortAventura, which operates four 4-star and one 5-star themed hotels with 2,100 rooms, has been working with Duetto for the past two years. The...
OK, Computer: Why Hotels Are Employing Digital Concierges
JLL Real Views | July 30, 2018
By Natalie Holmes "Alexa, where can I get good sushi around here?" Digital concierges have arrived, bringing hotel guests unprecedented levels of personalization and control. As the technology driving AI and recommendation engines continues to evolve, hotels are starting to embrace the power of digital concierges to provide a customized and on-demand service. In June 2018, Amazon announced Alexa for Hospitality, an in-room version of its voice-activated virtual assistant designed especially for the hotel industry. As part of the launch, Marriott International is set to introduce the experience at a number of properties in their brand po...
Nordic Choice Hotels Gives ALICE Insight to Their Particular Brand of Scandinavian Innovation
ALICE | July 30, 2018
Nordic Choice Hotels, one of the largest hotel groups in Scandinavia, has pioneered innovation in multiple fields as a way to optimize service delivery across their diverse portfolio of hotel brands. With investigations into everything from space travel to food nanotechnology, it's no wonder why Nordic Choice Hotels is one of Norway's top 10 most innovative companies. In 2017, Nordic Choice Hotel adopted ALICE's hotel operations platform to help elevate their guest satisfaction and operational excellence. ALICE's Co-founder and President Alex Shashou sat down with Nordic Choice's Head of Business, Christian Lundén, to discuss...
Choosing the Right Online Marketing Channel, a Concern for Business Owners
TripAdvisor | July 26, 2018
Online Reputation Management, Mobile Experience and Driving Direct Bookings Critical Areas of Focus for U.S. Travel Businesses, According to New TripAdvisor-Ipsos MORI Study NEEDHAM, Mass., July 26, 2018 -- TripAdvisor, Inc. (NASDAQ: TRIP) today announced the results of its 2018 "Hospitality Sector Report" in partnership with Ipsos MORI showcasing the top concerns and areas of focus for travel businesses, including hotels, restaurants, experiences, tours and attractions listed on TripAdvisor. The results of the study reveal a U.S. travel industry adapting to an increasingly mobile marketplace, focused on online reputation mana...
Guest Loyalty Technology Gets Personal at Rodd Hotels & Resorts
Maestro PMS | July 26, 2018
With 7 Luxury Resorts, Hotels and Golf Destinations, Rodd Hotels & Resorts Leverages Enterprise-wide Multi-Property Loyalty and Property Management Software from Maestro Markham, Ontario – July 26, 2018 – "We are a family-owned hotel chain that prides itself in knowing our guests and personalizing their stay with us. Our success is based on recognizing each guest, providing the experience they value, and rewarding their loyalty. Maestro's Multi-Property Hotel Management and Loyalty System are essential to our operation," said Mike Robertson, Marketing Manager for Rodd Hotels & Resorts. Rodd Hotels & Resorts oper...
Hotel Zetta Reveals Its Secret to the Reason Why People Come Back to Stay at Their Hotel: Hardworking Staff and ALICE
ALICE | July 25, 2018
Hotel Zetta has selected ALICE to enhance their internal communication, housekeeping operations, and guest engagement at their vibrant boutique hotel. ALICE is the hospitality industry's leading operations technology, connecting every department of the hotel with one platform for all staff communication and guest requests. ALICE recently acquired concierge software provider GoConcierge to augment its technology and customer service offering. Part of the Viceroy Hotel Group's collection of "urban retreats", Hotel Zetta joins sister properties Hotel Zelos and Hotel Zeppelin on the ALICE platform, allowing consistent staff operations and g...
