Percipia Collaborates With Amazon’s Alexa Smart Properties Hospitality to Launch VIVA+
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Technology
BirchStreet Systems Announces Steve Markle as the New CEO to Drive Scale, Growth and Execution
BirchStreet Systems, Inc. | July 24, 2018
NEWPORT BEACH, Calif. – BirchStreet Systems Inc., the leading cloud-based Procure-to-Pay platform serving the hospitality industry, is pleased to announce the promotion of Mr. Stephen Markle to Chief Executive Officer. Markle will replace Sushil K. Garg, Founder and CEO, who will remain Chairman of the Board and will continue in his role driving the Company's technology innovations and working with its major enterprise customers. In his new position, Mr. Markle will work closely with the Executive Committee and the Board of Directors to drive the Company's strategic plan to scale for revenue growth and profitability. As CEO, Mr. M...
Casa Pepe Welcomes OpenKey Mobile Technology to Mexico City
OpenKey | July 24, 2018
DALLAS, TEXAS (July 24, 2018) – Embracing its one-of-a-kind appeal, Casa Pepe, a boutique hostel in the beautiful historic center of Mexico City, announces the addition of OpenKey's mobile technology to its suite of guest services. The OpenKey mobile app will provide guests with the comfort of easy check-in at their fingertips. Travel + Leisure recently named Mexico City as one of The 2018 World's Best Cities as part of their annual World's Best Awards reader survey. Casa Pepe provides the perfect location and cultural hub for guests to easily access the city. Major landmarks like El Zocalo, the Cathedral, Palacio de Bellas Artes ...
GDPR Compliance Deadline Has Come and Gone; What Does It Mean for Hotels?
Beekeeper | July 24, 2018
Beekeeper Chief Data Officer Dr. Amir Ameri answers hoteliers' frequently-asked questions to better navigate GDPR next steps SAN FRANCISCO, CA July 24, 2018 The European General Data Protection Regulation (GDPR) compliance deadline has passed, and it now requires every hotel in the world to have guidelines in place that protect European Union (EU) residents' personally identifiable information against security breaches. While a lot has been discussed to help hoteliers become compliant, many are wondering "what comes next?" Dr. Amir Ameri, Data Protection Officer for Beekeeper, a GDPR-compliant developer of a digital workplace app haile...
Darlene Rondeau Joins Pegasus as New VP of Marketing
Pegasus Solutions | July 24, 2018
Rondeau brings a proven and successful background in marketing and strategy to help hotel tech leader continue its rapid growth and accelerate its industry leadership vision Scottsdale, Arizona – (July 24, 2018): Pegasus Solutions, the global leader in hospitality technology solutions, today announced the appointment of Darlene Rondeau as vice president of Marketing. In this role, she will be responsible for developing and implementing integrated marketing strategies that reinforce the value of the company's products and services. Darlene joins the world-class executive team, bringing with her a rich background of hospitality and ...
Response to the 2018 Hospitality Technology Study: Hoteliers & Technology Vendors Must Work Together for the Greater Good
July 24, 2018
By Jos Schaap CEO and Founder - StayNTouch When it comes to hotel technology, are hotels and their system providers on the same page? The answer to the question can be found in the 2018 Hospitality Technology Study (available for download here) conducted by the leading hospitality technology brands Fuel Travel, Flip.to, and StayNTouch. Over 358 respondents, responsible for buying or selling hospitality technology were asked to identify common priorities along with potential divides among hoteliers and suppliers. Some of the key takeaways: 1. Guest experience is a top priority; leveraging technology is how we accomplish this. 2. The indu...
ASSA ABLOY Hospitality Enhances VingCard RFID Door Locks With Support of NXP’s MIFARE Plus EV1 IC
ASSA ABLOY Hospitality | July 24, 2018
Innovative hospitality security technology provider enhances RFID offerings with the latest evolution of MIFARE contactless ICs, featuring banking grade security features and improved usability Stockholm – July 24, 2018 – ASSA ABLOY Hospitality, provider of advanced security solutions for the hotel industry, is announcing an enhancement of its VingCard RFID electronic locks with the support of NXP Semiconductors' MIFARE Plus® EV1 smart card IC. Through this strategic collaboration, ASSA ABLOY Hospitality is further strengthening its security protocol with the addition of a seamless and cost-effective upgrade path for ho...
Seeing Hotel Industry Threats as Opportunities Opens Up Revenue Strategy
Mark Brandau | July 23, 2018
By Mark Brandau The hospitality universe is constantly shifting and, more importantly, growing. In his opening message at RSS 2018, Duetto CEO Patrick Bosworth encouraged the hoteliers, asset managers and technologists gathered there to see opportunities for better Revenue Strategy, where others might only see obstacles. Properties are fragmented across several different stakeholders. Hotel brands and online travel agencies are racing to consolidate their size and power. Distribution could change significantly if Google, Facebook or Amazon go from having a toe in the water to jumping into the deep end in earnest, as Airbnb has done. "Th...
5 Reasons Why Hotel Business Intelligence Is the Future
Hotelogix | July 23, 2018
It should come as no surprise that hospitality business intelligence is fast becoming the most sought-after technology in the hotel industry. And why not! Expecting miracles by merely collecting data is not the smartest way to go about doing things, today. Exploiting all the available BI technologies to derive insights that are most relevant to you, at the right time is what will fetch you results. But here's the catch. Even though it has become a buzzword, have we ever truly understood what Business Intelligence means, and why adoption of BI in hotel industry is as important? What is Business Intelligence? "The term Business Intelligen...
Tambourine’s Friday Freebie: Stop Hidden Costs From Driving Customers Away
Tambourine | July 20, 2018
Welcome to the Friday Freebie! Each week, we share one impactful hotel marketing tactic that you can implement immediately to drive more conversions and more revenue. This week's Freebie: Don't wait until guests press 'Book Now' in your booking engine to announce new charges. Present all costs, including resort fees, as soon as possible. Nothing kills a customer's trust and transaction faster than hidden costs. By now, we all know that travelers are looking for a seamless purchase, as well as full transparency in their transactions. They want to know that by the time they pull out their credit card, they're certain how much their room w...
How Many Followers Did Resorts and Hotels Lose During the Recent Twitter Purge?
Inntopia | July 20, 2018
We've all heard about bots and spam on Twitter, but when Twitter detects suspicious behavior (even if it's not a bot) they will "lock" those accounts until they can confirm everything is a-okay. Locked accounts haven't been much of a talking point thus far, but on July 11, 2018 Twitter announced: This week, we'll be removing these locked accounts from follower counts across profiles globally. As a result, the number of followers displayed on many profiles may go down. The New York Times claimed this could reduce the combined follower count on Twitter by up to 6%, so how did resorts' and hotels' follower counts fare? Take a look. The ...
Hoteliers Self-Operating Their AV Services Are ‘All Ears’ When It Comes to AVaStar by EMD
AVaStar | July 19, 2018
From brands to independents, multi-property owners to casino operators, hoteliers say they need support when trying to manage their audiovisual programs on their own [Gaithersburg, Md.—July 19, 2018]—Electro-Media Design (EMD) President Jeff Loether was "all ears" at HITEC Houston last month as he listened to hoteliers' tales of woe when self-managing their hotel's audiovisual operations. Conversations with multi-property owners and operators representing more than 30 hotels (including brands, independents and casinos) are continuing. Operators are eager to learn even more about AVaStar and how the patent-pending solution de...
2018 Hospitality Technology Study, Uniting Hotelier and Vendor Technology Perspectives, Now Available Worldwide
Fuel | July 19, 2018
Fuel Travel, StayNTouch and Flip.to examine technology trends to better align suppliers with industry wants and needs Orlando, FL — July 19, 2018 — Fuel Travel, StayNTouch and Flip.to have partnered to launch a new study that examines perspectives from hoteliers and suppliers on industry technology. First debuted exclusively for attendees of the HITEC Hospitality Technology Show in June, the results are now being distributed globally. The study surveyed hoteliers and suppliers to learn how the industry can improve from a technology perspective, with key takeaways for readers from both groups: For hospitality decision-maker...
ALICE Provides The San Luis Resort the Technology Upgrade to Offer More Than ‘Just’ A Beach With Consistent and Reliable Service
ALICE | July 18, 2018
The San Luis Resort, which consists of three properties and Convention Center, has selected ALICE to enhance their internal communication, concierge operations, and guest engagement at their beachfront property. ALICE is the hospitality industry's leading operations technology, connecting every department of the hotel with one platform for all staff communication and guest requests. Last year, ALICE acquired concierge software provider GoConcierge to augment its technology and customer service offering. Prior to implementing ALICE, The San Luis Hotel communicated with radios and documented guest and internal requests manually. The hotel...
Gateway Casinos & Entertainment Expands in Ontario With Addition of 289-Room Casino Rama Resort
Gateway Casinos & Entertainment | July 18, 2018
BURNABY, BC, July 18, 2018 - Gateway Casinos & Entertainment Limited ("Gateway") has signed a 23-year Casino Operating and Services Agreement (COSA) with the Ontario Lottery and Gaming Corporation ("OLG"). Gateway has purchased the assets of the Central Gaming Bundle and entered into leases for Casino Rama Resort on Chippewas of Rama First Nation's Lands and OLG Slots at Georgian Downs in Innisfil. Gateway will take over the day-to-day operations of these sites effective today. The expansion into central Ontario represents the next exciting chapter in Gateway's successful growth strategy and also allows f...
Ocean Resort Casino, Latest Addition to Atlantic City, Manages Large Inventory With RFID Technology
InvoTech Systems, Inc. | July 17, 2018
InvoTech Systems Manages Substantial Uniform & Linen Inventory with RFID Technology at New Ocean Resort Casino Atlantic City LOS ANGELES, CA – July 18, 2018 -- InvoTech Systems Inc. announced the recent implementation of its Linen & Uniform System at the recently opened Ocean Resort Casino Atlantic City. InvoTech Systems is the leading provider of advanced Linen Management, Laundry and Uniform Systems that integrate the latest RFID technology to increase profitability for hotels, resorts, casino operators, sports arenas, convention centers and theme parks. The InvoTech Systems installed at Ocean Resort Casino will manage t...
Lodging Interactive Announces LinkedIn Marketing Services for Hotels
Lodging Interactive | July 17, 2018
Lodging Interactive, an award-winning digital and social media engagement agency exclusively serving the hospitality industry, today announced the launch of its fully managed CoMMingle LinkedIn marketing service for the hospitality industry. CoMMingle LinkedIn Marketing manages all aspects of a hotel's LinkedIn presence and community engagement. "LinkedIn presents enormous branding and business opportunities for hotels and has been mostly ignored by property marketing teams. With over 560 million LinkedIn monthly users, hoteliers must maintain a presence and aggressively build and engage with their LinkedIn community as they have done f...
The Pavilions Hotels & Resorts Deploys Infor HMS and SunSystems to Streamline Operations and Expand Global Reach
Infor | July 17, 2018
SINGAPORE & HONG KONG, CHINA -- July 17, 2018 - Infor, a leading provider of industry-specific cloud applications, today announced that The Pavilions Hotels & Resorts has deployed Infor Hospitality Management System (HMS) for its hotel operations, and Infor SunSystems for its financial operations in its Bali, Phuket, Madrid, and Amsterdam properties. The Hong-Kong based company owns and operates luxury hotels, resorts and manages experiential travel across Asia and Europe. The Pavilions Hotels & Resorts deployed Infor HMS and SunSystems to streamline processes and establish a unified system across the brand's global prop...
The Secret Sauce to Profitability for All-Inclusives: Understanding Total Guest Value
Dan Skodol | July 17, 2018
By Dan Skodol, Vice President of Revenue Analytics at Rainmaker The evolution of all-inclusive resorts reads a lot like the fairytale of Cinderella. From humble beginnings catering to a dollar-stretcher crowd – with mediocre buffet food, mid-level accommodations, and events centered around boisterous pool activities – to today's transformation into a bright, rising star in the hotel industry. From 2011 to 2014, demand for all-inclusives rose from 8 to 14 percent,1 and now they are one of the fastest growing segments in vacation lodging. Hundreds of all-inclusive resorts now span the globe, moving beyond beachside havens to i...
Sweet Inn Partners With Fornova, Taps Machine Learning to Dynamically Price Its 500 Apartments
Fornova | July 17, 2018
Sweet Inn builds its own Dynamic Pricing tool combining internal BI and Distribution Intelligence from Fornova to optimise pricing, at scale. Tel Aviv and London, 17 July 2018 - Sweet Inn and Fornova have announced that they are teaming up, as Sweet Inn builds its own Revenue Management System (RMS), leveraging Distribution Intelligence from Fornova. Sweet Inn's newest digital crown, a data-driven software platform, will enable company to automatically optimize the pricing of its properties, as Fornova extends it Distribution Intelligence platform scan the rapidly growing vacation rental market. Phocuswright research1 reported that mor...
Artyzen Hospitality Group Expands Revenue Strategy Partnership With Duetto
Artyzen Hospitality Group | July 17, 2018
GameChanger, ScoreBoard apps integral to growth of Artyzen and citizenM brands in China and beyond Hong Kong, 17 July, 2018 — Artyzen Hospitality Group and Duetto, hospitality's only Revenue Strategy Platform, have announced plans to extend their partnership as the Hong Kong-based hotelier grows beyond its base in China and opens more branded properties across Asia. Artyzen has used GameChanger, Duetto's flagship Open Pricing application, since 2015 at its two resort properties in Macau: Grand Lapa and Grand Coloane. With this most recent deal, Artyzen will roll out GameChanger to its other two operating hotels, Artyzen Habitat in...
Inntopia Launches Cloud Express to Give Key Staff One-Click Access to Guest Profiles
Inntopia | July 16, 2018
STOWE, VT, July 17, 2018 - Inntopia announced today the release of Cloud Express, a system that gives front-desk and call-center agents one-click access to complete guest profiles directly from their CRS or PMS. Built as a bridge between Inntopia's award-winning Marketing Cloud and Commerce technologies, Cloud Express takes the complete guest profiles once reserved only for the marketing team and puts them into the hands of a hotel's or resort's entire team. "We put a huge amount of focus on data cleansing, deduping, and integrating every data source possible, so the guest profiles that exist in Marketing Cloud are second to none," said...
NAVIS Reveals Strategies for Maximizing Peak Season Revenue
NAVIS | July 16, 2018
Peak Season Success Program helps hotels leverage NAVIS sales performance technology, best practices to drive profits during peak season and fill demand year round BEND, Ore. (July 16, 2018) – NAVIS, the leader in reservation sales and marketing technology for hotels, resorts, and vacation rentals, today announced the launch of their exclusive 'Peak Season Success Program', which consists of best practices, case studies, and interactive webinars featuring industry experts and NAVIS clients that explore the elements of a successful peak season strategy. The new educational resources are designed to help lodging operators drive incr...
Supercharging Hotel and Spa Storytelling in the 21st Century
Babs Harrison | July 16, 2018
By Babs Harrison The power to tell a compelling marketing story is in the palm of our hands. Literally. Your cellphone. And it just keeps getting better from there. This week I spent one and one-half days in downtown Phoenix at a traveling Facebook training for small businesses called Community Boost - it's scheduled to visit 50 cities by the end of 2018. Find out when it's coming to your town and go, I'll tell that to GMs, DoSMs, PR managers, not just staff with digital in their job titles. That's because a big message from the Facebook training is that the power to communicate our stories - via Facebook, also Instagram...
TravelClick Hosts 2018 Industry Leaders Summit in Bangkok
TravelClick | July 16, 2018
Summit Discusses New Disruptive Technologies and Trends that are Shaping the Hospitality Industry in Asia Pac NEW YORK, July 16, 2018 – TravelClick, a leading global provider of data and revenue-generating solutions for hoteliers, held its first Industry Leaders Summit in Bangkok, Thailand - the most traveled-to city in the world - on July 12 through 13, 2018 at The Okura Prestige. Throughout the two-day event, more than 50 hospitality companies and their executive teams met to discuss how hoteliers can drive more direct bookings and convert and retain more guests using innovative technologies such as TravelClick's award-winning, ...
