Percipia Collaborates With Amazon’s Alexa Smart Properties Hospitality to Launch VIVA+
PERCIPIA | September 16, 2024
The Top 7 Pain Points in Hospitality Procurement and How to Overcome Them
Johannes Vocke | July 24, 2024
Technology
The Evolution of Traveling – From Leisure to Luxury
HEBS Digital | July 16, 2018
World outbound travel is booming and, according to IPK's World Travel Monitor®, the global travel industry set new records over the first eight months of 2017. The luxury travel sector in particular has embarked on a paramount transformation fueled by changing consumer preferences that will have far-reaching ripple effects in the years to come. While luxury travel only accounts for 7% of all international trips, it encompasses nearly one-fifth of global travel spending due to its high prices. Bouncing back from an underperforming 2016, the International Luxury Hotel Association (ILHA) forecasts that the global luxury travel market i...
Les Clefs d’Or Member, Laura Cunningham, Shares Her Thoughts on the Opportunities, Challenges, and the Future of the Concierge Industry
ALICE | July 15, 2018
ALICE sat down with Les Clefs d'Or member and Chief Concierge of The Dewberry in Charleston, Laura Cunningham, to discuss the current opportunities and challenges for the concierge, the impact of technology on the profession, and the future of the concierge industry. What brought you to the hospitality industry and the concierge profession? Someone once told me, make your hobby your job. I've always had a passion for traveling and experiencing a destination through the eyes of a local. Someone recommended I start a career behind the concierge's desk and I haven't left. I love exploring all of the incredible restaurants, neighbor...
Reviving the Spirit of Innovation in the Hospitality Industry
Olivier Harnisch | July 12, 2018
By Olivier Harnisch The hospitality sector is one of the world's most dynamic industries. Yet over the past decades it has lost much of its innovative edge, given the advances in technology that are fast-transforming the way we live and work. There are new models in the business, no doubt, but in pure-play hospitality, there is a definite need to look at how technology can be better and more effectively integrated. In the 1950s and 1960s, hotels stood out for the 'modern' conveniences they offered – from design to technology incorporation, hotel rooms had an advantage over private homes with the provision of amenities such as colo...
RSS 2018: Revenue Strategy Begins With Strong Leadership
RSS | July 12, 2018
Industry Leaders and Disruptors Gather to Learn Latest in Innovation and Technology Washington, July 12, 2018 — The sixth annual Revenue Strategy Summit brought together technology innovators and hospitality industry leaders, including brand executives and asset managers, to examine the challenges hotels face in maintaining rate growth and managing a distribution landscape that gets more complicated by the day. The one-day conference, held at the Knight Conference Center at the Newseum in Washington, D.C., combined hotelier-led panel discussions with keynote presentations on voice-activated digital assistants like Amazon's Alexa, ...
Voice of the Guest: How Data Informs the Hotel Guest Experience
the Author | July 12, 2018
By Terri Miller, Chief Executive Officer & Co-Founder, Concilio Labs What makes an exceptional guest experience? This is the question hoteliers find themselves continuously striving to answer as they work to refine (and evolve) their service offering. However — this is also a question that can garner countless different answers, depending on which guest you ask. The better question for hospitality experts becomes, what tool or methods can provide hoteliers with critical insights if they had the opportunity to ask every prospective guest what matters most to them? In other words, how can hoteliers capitalize on the fruits of an...
Maestro PMS Browser-Based Software Suite Optimizes Guest Experience, Improves Staff Productivity for 10-Property Cape Resorts
Maestro PMS | July 12, 2018
Maestro Multi-Property Centralizes Cross-Selling, Integrates Activity & Spa Management, Event Sales, Owner Relations and Guest Service for Award-Winning Destination Markham, Ontario – July 12, 2018 – When Cape Resorts made the decision in 2008 to update operations at its growing collection of historic beachside resort properties, it turned to Maestro PMS. Today Cape Resorts centralizes property management, reservations, spa and activity management, and event sales for 366 rooms spread across 10 hotels with Maestro's Multi-Property Management suite of integrated modules. "The Maestro PMS integrated Multi-Property Managem...
How to Use Data to Build a Profitable Resort
Luz Candelas | July 11, 2018
By Luz Candelas When I became a Director of Architectural Projects in August 2016, it was to provide our owners with a more data-driven approach to resort construction. How existing resorts are operated and how new properties are developed must keep pace with both technology and planned growth. Your project managers, working directly with resort owners, should create cohesive brand standards. You want to assure resort guests that certain aspects of their stay will always be consistent. The focus needs to be on constantly delivering high quality dining, entertainment and bathroom amenities and still provide a new and unique experience at...
OpenTravel Alliance and Industry Experts Present Powerful Use Cases for New Release 2.0 Object Model
OpenTravel Alliance | July 11, 2018
Ease-of-use features and speed-to-market benefits highlight HITEC Houston 2018 Tech Talk Austin, TX, USA – (July 11, 2018) – The OpenTravel Alliance, the not-for-profit responsible for developing and maintaining interoperability for disparate systems in all verticals of the travel industry, hosted a Tech Talk workshop on the release of the 2.0 Object Model for attendees June 21 at the HITEC® Houston 2018 trade show and conference in Houston. Tech Talk speakers included technical and business leaders from across the spectrum of travel verticals. Attendees represented developers, technology consultants and business executi...
Intelity Celebrating a Decade of Hospitality Technology Development and Success
Intelity | July 11, 2018
Agility is the secret to Intelity's continued growth and ongoing success [Orlando—July 11, 2018]—Last month at HITEC Houston, Intelity began celebrating its 10-year anniversary, and it's a milestone deserving of considerable pomp and circumstance. Now hospitality's leading global provider of integrated mobile and in-room guest-engagement solutions, the company is reveling in an impressive list of accomplishments and numerous industry "firsts" that few technology companies can boast. Its innovative and in-demand technologies have won numerous industry awards, and the company is continuing down a path towards becoming the broa...
Mid-Year 2018: Brands, OTAs, Marriott, Blockchain, Robotics and Sustainability
Robert A. Rauch | July 10, 2018
By Robert A. Rauch Online travel agencies (OTAs) outspend brands by a wide margin and continue to steal market share from brands. As Marriott is becoming more of a global brand with 30 brands and a home-sharing company in their portfolio, we see a new war developing. Airbnb, a behemoth home-sharing company, is regularly getting beat up by cities who are adding regulations quickly. They will become an OTA by 2020 and begin to compete with Expedia and Booking rather than Marriott, Hilton, and the hotel community. After all, they only charge three percent for their services and could get 10 as an OTA! At the Lodging Industry Investment Cou...
Noble Investment Group Acquires the Residence Inn by Marriott Philadelphia Great Valley | Malvern
Residence Inn by Marriott | July 10, 2018
Atlanta, GA – July 10, 2018 – Noble Investment Group ("Noble") today announced the acquisition of the Residence Inn by Marriott Philadelphia Great Valley | Malvern. The all-suite, extended stay hotel, which opened in April 2016, is located in Great Valley/Malvern proximate to the Route 29 and Pennsylvania Turnpike interchange, within the King of Prussia/Valley Forge submarket. The Great Valley/Malvern subsection of the King of Prussia/Valley Forge submarket is home to some of the largest corporations in the suburban Philadelphia region, consisting of approximately 17 million square feet of office space, including t...
Is GDPR Legislation Coming to U.S. Hotels?
Jim Butler | July 10, 2018
By Jim Butler and the Global Hospitality Group® 10 July 2018 Privacy legislation is dominating the news cycle these days–and it's unlikely to slow down. Now, as U.S. companies are adjusting to the requirements of the European Union's General Data Protection Regulation, the State of California has introduced new laws that will apply to California companies or companies doing business in California. Senior member of JMBM's Global Hospitality Group® and Co-Chair of the Firm's Cybersecurity & Privacy Group Bob Braun discusses the implications of the new legislation and how it will impact hotels, below. California Adopts th...
Beekeeper Improving Guest Service and Guest Satisfaction Scores at the Watergate Hotel
Beekeeper | July 10, 2018
Newest luxury hotel in Washington, D.C. is sharing is connecting more than 280 of the hotel's frontline workers; Response time to 'all-hands-on-deck' asks and safety alerts is up with Beekeeper SAN FRANCISCO, CA - JULY 10, 2018 - In addition to completing an extensive $200 million renovation, the iconic Watergate Hotel in Washington, D.C., is making a big investment in its employees by adding the Beekeeper digital workforce communication platform. With 280+ workers responsible for delivering the ultimate guest experience, the hotel needed game-changing technology to ensure that service standards were at peak performance and employee mor...
Google’s Mobile-First Initiative: Everything Hoteliers Need to Do Now
HEBS Digital | July 10, 2018
By: Adam Lawley, SEO Specialist Google's mission as a search engine is simple and successful: provide web users with the highest quality search and surf experience available. Search queries completed on mobile recently surpassed desktop as the majority Google search type, a trend that is expected to continually rise as mobile searching becomes more ubiquitous with smartphone usage and the popularity of voice search continues to bloom. As the shift in the digital landscape moves through its many stages, Google has followed suit with the obvious and sustaining transformation that the mobile web is here to stay, placing a greater focus on ...
Angie Hospitality to Participate in Industry Expert Tech Panel at NoVacancy Expo in Sydney
Angie Hospitality | July 10, 2018
Angie's Michael Vargosko to join other hospitality industry thought leaders in panel discussion on the state of hotel technology and what the future holds SYDNEY – July 10, 2018 – Angie Hospitality, developer of the world's first enterprise-class, cloud-managed interactive guest room assistant, built specifically for the hospitality environment, announces that its Head of Global Sales, Michael Vargosko, will participate in a "Tech Panel" educational session at the NoVacancy Accommodation Expo, taking place July 17th and 18th at the ICC Sydney Exhibition Centre in Australia. The presentation, entitled "What's New, What's Hot,...
Newly Renovated Silversmith Hotel Teams Up With OpenKey For A High-Tech Guest Experience
OpenKey | July 10, 2018
DALLAS, TEXAS (July 10, 2018) – In the heart of the Windy City guests of the refined Silversmith Hotel can enjoy a high-tech experience, starting with a seamless keyless check-in process thanks to OpenKey's innovative technology. OpenKey is the industry standard for universal mobile access in hotels. The Silversmith Hotel, a luxury boutique hotel located in Chicago, focused on creating a distinct hotel experience through its renovation process, blending contemporary design elements with historic architecture. Each of the spacious 144-deluxe guestrooms feature 12-foot ceilings and high-tech amenities like complimentary high-speed W...
Hotel Magnolia Adopts Latest Standards in Security and Guest Convenience With Implementation of ASSA ABLOY Hospitality Solutions
ASSA ABLOY Hospitality | July 10, 2018
Historic Chilean property leverages VingCard Classic RFID door locks to enhance guest convenience and maximize security Stockholm – July 10, 2018 – Hotel Magnolia, a luxury property located in a historic mansion in downtown Santiago, Chile, and winner of UNESCO's Prix Versailles 2017, has partnered with ASSA ABLOY Hospitality to implement state-of-the-art security and maximize guest convenience with the installation of VingCard Classic RFID door locks. Built in 1929, the property recently completed an extensive two-year long renovation. Hotel Magnolia's decision to install Classic RFID locks reflects management's goal of pro...
Duetto’s Michael Skinner Wins 2018 Rakuten Data Challenge at ACM SIGIR 2018
Duetto | July 10, 2018
Data Scientist to Present Findings at E-commerce Workshop During Prestigious Conference San Francisco, July 10, 2018 — Michael Skinner, the resident "Data Whisperer" at Duetto, hospitality's only Revenue Strategy Platform, placed first in the 2018 Rakuten Data Challenge and has been invited to present at the 2018 SIGIR Workshop on eCommerce, July 12 in Ann Arbor, Mich. The competition, organized as part of the 41st International ACM SIGIR Conference on Research and Development in Information Retrieval, tasked data scientists with developing a large-scale taxonomy classification to accurately predict the category of hundreds of tho...
Overview: The Increasing Costs of Hotel Customer Acquisition
Allison Handy | July 9, 2018
By Allison Handy When we talk about red flags and concerns about increasing acquisition costs, some might be inclined to dismiss any worries and point to continued growth and prosperity—both in the industry and across the larger economy. And it is certainly true that we are in the midst of a sustained period of strong performance. The Prosperity Trap: Consider the following recently released data from TravelClick. As of this May, committed occupancy for the second quarter of 2018 through the first quarter of 2019 is up at 1.6% compared to a year ago. The pace of new commitments is continuing to edge upward, increasing by 0.1% over...
Mangalis Hotel Group Adopts TravelClick’s Leading Reservations, Web and Media Solutions
Mangalis Hotel Group | July 9, 2018
TravelClick Offerings Enable Mangalis to Maximize Revenue During Rapid Expansion Across Africa NEW YORK, July 9, 2018 – TravelClick, a leading global provider of data and revenue-generating solutions for hoteliers, today announced that Mangalis Hotel Group, the African-born hospitality group with its dynamic innovative brands Noom Hotels, Seen Hotels and Yaas Hotels, has selected TravelClick's award-winning Reservations (iHotelier®), Web and Media Solutions to drive more revenue and maximize direct bookings as Mangalis continues its rapid expansion across Africa. TravelClick's flexible, integrated Reservations Solutions enable...
Are You Really Customer Centric?
ProSolutions | July 5, 2018
By Jana Love Recently, I personally had a not even close to satisfying customer service experience at a place where they boast they deliver, "The Luxury Hotel Experience," with "Unparalleled Service." Sadly, they over promised and way under delivered. This experience (or lack there of) has left me searching for the businesses that get and deliver a Customer Centric Experience. (The sad puppy eyes tell all...) Do I start with what Customer Centric means, because I feel like there are a lot of companies out there that give this responsibility to the sales and customer service departments only, when in fact, this is the...
Paramount Lodging Advisors (PLA) Leads the Successful Sale of the Downtown Milwaukee Hyatt Regency
SiteMinder | July 5, 2018
Paramount Lodging Advisors (PLA) is pleased to announce the sale of the Hyatt Regency Milwaukee. PLA was exclusively engaged to represent the seller in the transaction of the 481-room full-service property in downtown Milwaukee. The marketing efforts were led by Senior Managing Directors Bennett Webster and Brent Clemens, and Managing Director Adam Montufar. "We were pleased to continue our strong track record of success in Wisconsin and we were not at all surprised with the particularly high offer count on this deal," noted Montufar. "We feel the activity is emblematic of the strong growth prospects for downtown Milwaukee with the open...
Africa’s Hotel Sector Offers Potential for Further Growth Over the Next Five Years – PwC Report
PwC | July 5, 2018
South African hotel room revenue is expected to expand to R21.8 billion in 2022, up 5.6%, compounded annually, from R16.6 billion in 2017 JOHANNESBURG, South Africa, July 5, 2018/ -- Africa's hotel sector has the potential for further growth over the next five years. An increase in the number of foreign and domestic travellers, as well as an expansion in a number of hotel chains on the continent reinforces the hotel sector's untapped potential for business growth. These are some of the highlights from a report issued today by PwC (www.PwC.com) on Africa's hotel sector. PwC's eighth edition of the Hotels outlook: 2018-2022 includes infor...
Just Enter: Now Accepting Entries for 2018 HSMAI Adrian Awards
HSMAI | July 3, 2018
The Hospitality Sales and Marketing Association International (HSMAI) is officially accepting entries for its 2018 Adrian Awards, celebrating excellence in travel marketing. Now in their 62nd year, the Adrian Awards recognize standout brands and agencies for their innovation and creativity in hospitality advertising, digital marketing, and public relations campaigns. "The Adrian Awards acknowledge the impressive work of the winners," said Robert A. Gilbert, CHME, CHBA, president and CEO of HSMAI, "but the full impact of these awards extends beyond that. By spotlighting the creative thinking that fuels the winning campaigns, the Adrians ...
