Percipia Collaborates With Amazon’s Alexa Smart Properties Hospitality to Launch VIVA+
PERCIPIA | September 16, 2024
The Top 7 Pain Points in Hospitality Procurement and How to Overcome Them
Johannes Vocke | July 24, 2024
Technology
Discounting is for Dummies – Part Three
Vertical Booking | July 3, 2018
Drive More Direct Bookings Without Sacrificing Your Bottom Line By Mark Lewis-Brown, CEO & President at Vertical Booking USA One of the best – and worst – things about the hospitality industry is how much most hotels have in common: they're offering relatively similar products and have a great deal of competition within their immediate marketplace - other hotels, alternative accommodations and the OTAs - which, in most cases, leaves hoteliers waging an uphill battle to profitability. But instead of thinking outside of the box when it comes to boosting direct bookings, decreasing the cost of acquisition and increasing ove...
A Welcomed Metamorphosis of the Chief Human Resources Officer Function
Thomas Mielke | July 2, 2018
By Thomas Mielke In the late 19th and early 20th century, the French-American duo of mathematicians Henri Poincaré and Norbert Wiener investigated how minor changes can trigger an unpredictable chain of events that lead to significant consequences on a grander scale. This phenomenon is known today as the "Butterfly Effect" - a term coined in the mid-1970s by another American mathematician, Edward Norton. Norton was also a pioneer in "Chaos Theory", studying the behaviour of dynamical systems that are sensitive to fluctuations in their internal and external conditions. And, what are today's businesses and o...
Scenic Hotel Group Adopts TravelClick’s Industry-Leading iHotelier® Booking Engine 4.0
TravelClick | July 2, 2018
New Zealand's Largest Independent Hotel Group Selects TravelClick to Maximize Bookings and Drive More Revenue NEW YORK, July 2, 2018 – TravelClick, a leading global provider of data and revenue-generating solutions for hoteliers, today announced Scenic Hotel Group, New Zealand's largest locally owned hotel group, has adopted TravelClick's award-winning iHotelier® Booking Engine 4.0, part of TravelClick's Central Reservations System (CRS). Working with TravelClick, Scenic Hotel Group is able to maximize their site conversion rates by leveraging TravelClick iHotelier Booking Engine 4.0's simple, intuitive and personalized guest ...
Cendyn is Europe’s Leading Hotel CRM Technology Provider & Data Driven Marketing Agency 2018 as Voted by Prestigious World Travel Awards
Cendyn | July 2, 2018
JULY 2, 2018 – Boca Raton, Florida – Cendyn, the leading provider of hotel CRM and hotel sales platforms in the hospitality industry, has been voted as Europe's Leading Hotel CRM Technology Provider and Europe's Data Driven Marketing Agency, 2018. The prestigious World Travel Awards recognizes companies, organizations, and brands that push the boundaries of industry excellence. "We are truly honored to have won these awards," says Charles Deyo, CEO & President at Cendyn. "The hospitality landscape is constantly evolving, so it is wonderful to see how many hoteliers are embracing this change and ado...
Summit Hotel Properties Opens New Build Hyatt House Hotel Across From Orlando Universal Resort™
Summit Hotel Properties | June 28, 2018
AUSTIN, Texas, June 28, 2018 -- Summit Hotel Properties, Inc. (NYSE: INN) (the "Company"), today announced the grand opening of the 168-guestroom Hyatt House Across From Orlando Universal Resort™. The newly constructed upscale, extended stay hotel is located adjacent to the Company's existing Hyatt Place hotel and conveniently situated within walking distance of Universal Orlando Resort™ and a short shuttle ride from the new Volcano Bay™ water park. Other nearby entertainment venues include Walt Disney World® Resort, SeaWorld® Orlando, ICON Orlando 360™, and SEA LIFE Orlando Aquarium. Major ...
Increasing Hotel Operations and Guest Engagement – The Brooklyn Way
ALICE | June 27, 2018
The Williamsburg Hotel has selected ALICE to sync together their interdepartmental communication to increase operational efficiencies and employee accountability. ALICE is the hospitality industry's leading operations technology, connecting every department of the hotel with one platform for all staff communication and guest requests. ALICE recently acquired concierge software provider GoConcierge to augment its technology and customer service offering. Located in New York's trendy North Brooklyn borough, The Williamsburg Hotel opened last spring and initially used excel sheets and head of department meetings to discuss their hotel oper...
Noble Investment Group Completes Comprehensive Renovation of Embassy Suites by Hilton Tysons Corner in Virginia
Embassy Suites by Hilton | June 27, 2018
Atlanta, GA – June 27, 2018 - Noble Investment Group ("Noble") today announced the Embassy Suites by Hilton Tysons Corner has completed a comprehensive enhancement and upgrade of all guest suites, public spaces and meeting rooms. In addition, E'terie, an Embassy Suites by Hilton restaurant concept, was added during the transformation. Tysons Corner is Virginia's largest office market and one of the leading business centers in the nation. Located equal distance from Washington, D.C. and Dulles International Airport, the area is home to a wide range of corporate and regional headquarters who occupy more than 28 million squ...
Alexa for Hotels – The Good, The Bad and The Creepy
Alan E. Young | June 27, 2018
By Alan E. Young This past week marked another successful HITEC, the culmination of which left hospitality experts with a lot to think about as it relates to industry-wide innovations positioned to make major waves in 2018. One of the more notable discussion points is the mainstream integration of voice-powered assistants (AI technology) into hotels. In fact, Amazon.com Inc recently announced that it has partnered with Marriott International Inc to help increase guest access to amenities with Alexa, through its voice-controlled device Echo, in an attempt to expand its presence in the hospitality industry. This is an exciting prospect fo...
Concilio Labs and REBEL Travel Corporation Announce a Partnership Aimed at Enhancing the Utilization of Guest Personalization Technology
Concilio Labs | June 27, 2018
Washington, DC (June 27, 2018) – Concilio Labs, a leading provider in guest intelligence technology that unlocks powerful insights from hotel and guest data, and REBEL Travel Corporation, a global integrated marketing and technology company, today announced their strategic partnership. Concilio Labs' game-changing CRM will help to further REBEL's marketing, distribution, analytics, and technology solutions for hospitality and travel companies worldwide. REBEL plans to leverage Concilio Lab's Insight Engine to help further amplify their clients' ability to engage, understand, and build stronger one-to-one relationships with guests....
Hoteliers Round Out First Half of 2018 With Consistently Strong Bookings and Rates
TravelClick | June 27, 2018
Group and Transient Business Travel Drive Growth in Second Quarter NEW YORK – June 27, 2018 – TravelClick, a leading global provider of data and revenue-generating solutions for hoteliers, today released new data from the Company's June 2018 North American Hospitality Review (NAHR). According to this data, North American hoteliers are continuing to experience upticks across all travel segments in the second quarter of 2018, up 2.5 percent in average daily rates (ADR), 1.4 percent in bookings and 4.0 percent in revenue per available room (RevPAR) compared to the same period last year. Furthermore, the group and transient busi...
5 Step Guide to Implement Marketing Segmentation at Your Hotel
Cendyn | June 26, 2018
Personalize the experience for every guest With 62% of hoteliers recommending or paying more for a brand that provides a personalized service or experience, it is vital that hotels are listening to consumers and providing the experience and service they now demand. Our latest guide gives you 5 clear steps to take at your hotel to ensure you can use marketing segmentation to provide that perfect experience for every guest. ...
You Might Go Faster Alone, but You Go Further With Company
Georges Panayotis | June 26, 2018
by Georges Panayotis In reality, what are Google, Amazon, Facebook, Apple or AirBnb? Technology companies? No! They represent new ideas and a bold vision of entrepreneurship! But also and especially a reflection, a strategy, research and development centered on the customer experience. These companies have based their dazzling success on taking into account customer needs and experience design upstream, during and after. By responding quickly, efficiently and smoothly to the customers' needs, or even by anticipating them thanks to a pointed knowledge of their needs and relevant and efficient use of their data. The former model of pa...
Teneo Hospitality Group Polls Leading Meeting Planners On Emerging Trends in 2018
Teneo Hospitality Group | June 26, 2018
Experts Cite Growing Concerns Re. Cost Control, Reliable Technology, Data Security, Costly and Complex Dietary Demands Eden Prairie (Minneapolis), MN, June 2018 … Budgets, greater quality control, cost and reliability of AV and technical services, security of content and the challenges of meeting the increasingly complex dietary demands of a more diverse demographic: these are among the major concerns of the nation's meeting planners. Teneo Hospitality Group, the premier group representation firm, gathered observations from top meeting planners to determine their most pressing issues and concerns. They represent a spectrum of the...
Beekeeper Wins E20X ‘People’s Choice’ at HITEC Houston
Beekeeper | June 26, 2018
Digital workplace app developer was one of 16 startups vying for HFTP's E20X Award SAN FRANCISCO, CA June 26, 2018 Digital workplace app developer Beekeeper is taking the hospitality industry by storm. Last week the company was presented with the "People's Choice Award" at HITEC® Houston, part of the Entrepreneur 20X Competition hosted by Hospitality Financial & Technology Professionals (HFTP®). Judged by HITEC attendees, the workplace communication app was chosen as the crowd favorite for its ability to digitize hospitality workers who don't sit behind a traditional desk and don't have access to work email. By connecting op...
CustomerCount® Teams with RCI® to Launch TravelVUE: Social Analytics and Support System Monitors Individual Resorts and Brand
| June 26, 2018
INDIANAPOLIS, IN (June 26, 2018) –CustomerCount®, has teamed with RCI, the worldwide leader in vacation exchange, to launch yet another enhancement to CustomerCount's enterprise customer feedback system. The new addition to CustomerCount's feedback capabilities is TravelVUESM, a multifaceted social-analytics and support system that monitors brand sentiment, gathers real-time conversations and provides insight for social media and marketing teams. TravelVUE is the result of a combination of CustomerCount's cloud-based distribution and reporting platform and the evolution of RCI's Timeshare Online Listening center (TOLC), delive...
Hotel Interurban Selects ALICE to Achieve Guest Satisfaction and Hotel Excellence From the Moment Doors Open
ALICE | June 25, 2018
The newly opened Hotel Interurban has selected ALICE's suite of products to streamline hotel operations and elevate the guest experience. ALICE is the hospitality industry's leading operations technology, connecting every department of the hotel with one platform for all staff communication and guest requests. ALICE recently acquired concierge software provider GoConcierge to augment its technology and customer service offering. Located a few miles from the Seattle-Tacoma International Airport in Tukwila, Washington, the adoption of ALICE's suite of hotel technology continues Hotel Interurban's focus on elevating the guest experience wi...
GuestTek Interactive Entertainment Likely to Demonstrate Two Nomadix Patents Invalid
GuestTek | June 21, 2018
Patent Trial and Appeal Board Issues Decision to Institute Trial on Two Redirection Patents Calgary, Alberta – June 21, 2018 – GuestTek Interactive Entertainment Ltd., an innovative leader in providing technology solutions for the hospitality industry, announced today that the United States Patent Trial and Appeal Board (PTAB) has issued a decision to institute a trial on two Nomadix patents, U.S. Patent No. 8,266,266 (the '266 Patent) and U.S. Patent No. 8,725,899 (the '899 Patent"). Both the '266 and '899 patents purportedly relate to the redirection of a hotel guest's device to a captive portal page when connecting to the...
Top 5 Things You Need to Know Now in Hotel Digital Marketing: June Edition
HEBS Digital | June 21, 2018
By Margaret Mastrogiacomo, VP Strategy This month, Google nudges SEO marketers in the right direction with clarifications to the mobile-first index as it rolls out to more websites; Bing pilots in-market audiences; and Instagram gets more serious with Stories by adding e-commerce features. From SEO to design, read on to learn the top five things you need to know now in hotel digital marketing, and stay informed. 1.SEO: Google announces clarification surrounding the mobile-first index and what it means for your website. As Google begins rolling out mobile-first indexing to more websites, it recently announced some clarifications as to h...
Omni Hotels & Resorts Selects Cendyn for CRM and Loyalty
Cendyn | June 20, 2018
June 20, 2018 – Boca Raton, Florida – Omni Hotels & Resorts, a leader in the luxury hospitality marketplace, has selected Cendyn, the best in class customer relationship management and loyalty solution provider for hotels, as the group's CRM and loyalty technology partner. Cendyn will implement a state-of-the-art solution that will collect data from multiple property systems to provide real-time personalized communications, loyalty services and guest intelligence at 60 hotels within the Omni Hotels & Resorts portfolio. Omni aims to deliver world-class, personalized service to all guests and a heightened level of reco...
What Do Top Hotel Executives See on the Horizon for 2018?
Jim Butler | June 20, 2018
By Jim Butler and the Global Hospitality Group® Hotel Lawyers | Authors of www.HotelLawBlog.com 20 June, 2018 Meet the Money® is a productive conference with a casual atmosphere; the executives and other hotel industry representatives who attend often speak candidly about their expectations for hotel finance, development and investment throughout the upcoming year. The short video below highlights how some of our attendees feel about 2018—watch and find out what some of the industry's most well-known brands, banks, consultants, mangers and developers have to say about what's on the horizon. For more in-depth data and resea...
dormakaba Brings a Total Hospitality Access Solution Suite to HITEC
dormakaba | June 20, 2018
At HITEC in Houston Visit dormakaba in Booth #2401 JUNE 18-21, 2018 George R. Brown Convention Center dormakaba Solutions Include New Saffire LX and Quantum Pixel BLE locks, Ambiance Access Software, Messenger LENS™ Network, Data Analytics and More MONTREAL, QC, CANADA – June 20, 2018 – dormakaba, the provider of Saflok™ and Ilco™ electronic door locks, brings a total hospitality access solution suite to HITEC booth 2401 in Houston, TX. dormakaba solutions include the new Saffire LX and Quantum Pixel electronic locks, Ambiance access management software, Messenger LENS wireless network with Data Analytics c...
Hotel Live Chat Instant Gratification Wins Every Time
Lodging Interactive | June 20, 2018
PARSIPPANY, NJ – June 20, 2018 - There's a lot of debate about the best way to handle the huge influx of guest messages happening through private message and live chat platforms. Should we be using more automation? More resources in house? More outsourcing? There are a number of different services and solutions out there-- not all of which are created equal-- but there's one thing that everyone agrees on: Answering customer messages quickly and thoroughly is essential. And by fast, we mean lightning fast. Chief of Marketing of Booking.com Pepijn Rijvers put it perfectly when he recently stated that a slow response or no response t...
Videotel Digital new 4K VP90 digital signage player is recognized by a Market Leader
Videotel Digital | June 19, 2018
SAN DIEGO (PRWEB) JUNE 19, 2018 Found essential for keeping commercial buildings and property management companies digitally on-trend, Videotel Digital has launched a new marketing must-have. Popular for updating directories and assuring that buyers in lobbies and waiting areas are aware of valuable information, the 4K VP90 has helped a Spokane, Washington development and management company do just that. The new 4K industrial digital signage player allows for client-specific, branded content to be played uninterrupted to customers. It has proved invaluable to TRW Development & Management for its interactive and remote-access compati...
How Hotel Managers Can Generate Profits Above and Beyond Owner’s Expectations
HEBS Digital | June 19, 2018
By Max Starkov Background: The economic collapse of nearly ten years ago brought not only havoc to the hospitality industry, but also created a new type of hotel owner: the activist owner. These owners are knowledgeable, curious, involved, and demanding. There is a lot happening in 2018 that hotel owners should be happy about. After the best Q1 on record earlier this year, it is shaping up to be another stellar year in hospitality with demand (2.4%) outweighing supply (2%); occupancy increasing by 0.4%; ADRs growing by 2.6%; and RevPAR increasing by 3% (STR, PWC). The hospitality industry is enjoying its longest expansion and healthiest...
