Percipia Collaborates With Amazon’s Alexa Smart Properties Hospitality to Launch VIVA+
PERCIPIA | September 16, 2024
The Top 7 Pain Points in Hospitality Procurement and How to Overcome Them
Johannes Vocke | July 24, 2024
Technology
Beekeeper Achieves ISO Certification to Protect Hotels’ Data
Beekeeper | June 12, 2018
GDPR encourages the use of ISO 27001 to demonstrate that an organization is actively managing its data security; Visit Beekeeper at HITEC in Booth 1702 and Attend the Beekeeper Breakfast with Special Guest Sixty Hotels SAN FRANCISCO, CA June 12, 2018 - With the European General Data Protection Regulation (GDPR) now in effect, Beekeeper is pleased to announce that it is now ISO 27001 Certified in addition to being GDPR compliant. Published by the International Organization for Standardization (ISO) and the International Electrotechnical Commission (IEC), the ISO standard is protecting intellectual property, employee details, and informat...
ProfitSword Optimizes Sales Pace Data Tracking for a Leading Hotel Management Company
ProfitSword, LLC | June 12, 2018
ProfitPace, alongside a customized NorthStar solution, enhances sales team efficiency to outperform sales goal expectations for Interstate Hotels & Resorts ORLANDO, Fla. – June 12, 2018 – ProfitSword, a leading developer of business intelligence and data integration software for the hotel industry, announces the successful implementation of ProfitPace and its custom-built NorthStar platform by Interstate Hotels & Resorts, a global hotel management company with more than 500 properties around the world. A solution developed specifically to manage sales data, in order to provide effective forecasting and budgeting, Pro...
How This Palm Beach Hotel Creates Personalized Guest Experiences with ALICE
ALICE | June 11, 2018
The Colony Hotel has selected ALICE to upgrade their staff communications and back of house operations at their hidden oasis in the heart of Palm Beach. ALICE is the hospitality industry's leading operations technology, connecting every department of the hotel with one platform for all staff communication and guest requests. ALICE recently acquired concierge software provider GoConcierge to augment its technology and customer service offering. Before ALICE, the staff at Colony Hotel were using a handful of different methods to communicate with one another and manage their work, such as email, phone calls, walkie-talkies, internal report...
Hospitality Financial Leadership – Business Acumen and Women
David Lund | June 11, 2018
By David Lund I may have caught your attention with this potentially explosive title, so I hope you will read this and either help change this inside your hospitality business or personally get your hospitality business acumen on, whether you're a woman or not. In my experience in the last 35+ years I know three things are true about women and business acumen. By the way, I think the word "acumen" is the wrong word simply because it has the word men in it. To my way of thinking it is a non-starter right out of the gate because it sounds sexist. To me the words to describe any manager who has their stick together with the numbers side of...
Cendyn Integrates With Sitecore via Hedgehog to Elevate Real-Time Marketing Personalization
Cendyn | June 11, 2018
Boca Raton, FL, June 11, 2018 – Cendyn, the leading provider of hotel CRM and hotel sales platforms in the hospitality industry, announced a new partnership with Hedgehog, a digital consultancy, to integrate Cendyn's eInsight customer relationship management (CRM) solution with the Sitecore® Experience Platform™ (CXP) to deliver powerful personalized digital experiences. The agreement will enable Hedgehog to tap Cendyn's guest intelligence engine to fuel live personalization and dynamic pricing based on marketing segmentation and guest profiles in eInsight across Sitecore's digital platforms. The CRM + CXP integration be...
The Rainmaker Group Partners With Sonesta Resorts St. Maarten and The Maho Group in Caribbean
Rainmaker | June 11, 2018
Company to provide revenue and profit analytics to Sonesta St Maarten properties affected by Hurricane Irma ALPHARETTA, GA – June 11, 2018 – The Rainmaker Group (Rainmaker) has partnered with The Maho Group, operating the Sonesta Resorts in St. Maarten, to assist them in their re-opening phase and recovery in the wake of the impacts from Hurricane Irma. By providing revenue and profit analytics as well as pricing optimization for group and transient business, Rainmaker will assist Sonesta's aim of bringing tourism back to St Maarten and building the fastest possible path back to financial stability. Mike Cowles, CEO of R...
Opportunity Intersection: The Corner of Technology and Service
Glenn Wirick | June 8, 2018
Studies show 70 percent of customers will stop doing business with a company after one bad experience, while nine out of 10 say they would pay more to ensure a superior one. By Glenn Wirick We know the hallmark of our industry is service, and that it's at the very heart and soul of what properties across the globe deliver to guests 24 hours a day, 7 days a week, day in and day out. But it also drives revenues. Studies show 70 percent of customers will stop doing business with a company after one bad experience, while nine out of 10 say they would pay more to ensure a superior one. A study by Harvard Business Review showed that customer...
Discounting Is for Dummies – Part Two
Vertical Booking | June 8, 2018
Drive More Direct Bookings Without Sacrificing Your Bottom Line By Mark Lewis-Brown, CEO & President at Vertical Booking USA Remember last week when we decided that discounting is for dummies – and made it official by shouting it from our rooftop patios? If not, you've got some catching up to do! Today, I'm going to share the second (of three!) important takeaway from this article series: how hotels can boost direct bookings WITHOUT discounting or adversely affecting their bottom lines. So, let's get started. Close your eyes and think back to the last time that you were more than satisfied with a hospitality experience –...
Register Now for Free Webinar and Learn How Top-Performing Hotels Maximize Revenue
Starfleet Research | June 7, 2018
Starfleet Research and Duetto Collaborate to Share Best Practices for Building a Hotel Technology Stack Chicago, June 7, 2018 — Starfleet Research, the leading provider of best practices IT market research for the hospitality industry, and Duetto, hospitality's only Revenue Strategy Platform, will co-host a webinar that explores how leading hotels and resorts optimize their revenue results using next-generation technology. The research and insights are based on the strategies and experiences of hundreds of successful hotels. The webinar, "How to Evaluate and Select the Right Hotel Revenue Technology," will take place Wednesday, Ju...
Hospitality 2020 – The Next Big Things
Robert A. Rauch, CHA | June 7, 2018
By Robert A. Rauch Hospitality's turnaround in both profits and technology over the past eight years has been rather phenomenal. Revenues and profits have grown steadily and there has also been a significant improvement in the use of technology. Previously, the hospitality industry lagged behind most industries when it came to technology. Today, that is rapidly changing. Rather than try to focus on everything that is going on with our industry like the blowing up of mobile, personalization of services, brands, soft brands, online travel agencies (OTAs), Airbnb, GDPR, 5G, cyber-crime and crisis management, I am focused on two big things....
Concilio Labs and The Rainmaker Group Announce New Technology Partnership
Rainmaker | June 7, 2018
Washington, DC (June 7, 2018) – Concilio Labs and The Rainmaker Group today announced a new technology partnership to deliver more actionable and meaningful guest insights to hoteliers. The Rainmaker Group (Rainmaker), a leading provider of cloud-based hospitality revenue and profit optimization software, will leverage the power of Concilio's proprietary Insights Engine technology to empower hoteliers to understand who their guests are on a deeper level, anticipate needs, predict outcomes and personalize interactions. The alliance and integration partnership will deliver benefits that are squarely focused on making it easier for h...
Agilysys Announces Latest Release of LMS With Modern User Interface and Launch of New rGuest Modules
Agilysys | June 7, 2018
New rGuest Book Web Booking Engine and rGuest Express Self-Service Kiosk Modules to Integrate with All Agilysys PMS Solutions ALPHARETTA, GA. — June 7, 2018 — Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of next-generation hospitality software solutions and services, today announced the release of its Lodging Management System® (LMS) property management system version 7.4.1. This version introduces several enhancements and new functionality, including a modern web-based user interface. The company is also launching rGuest® Book, a new web booking engine as well as rGuest® Express, a new self-service k...
ALICE Extends Their Core Operations Platform Through Innovative API Integrations
ALICE | June 6, 2018
ALICE will showcase the company's industry-leading technology at HITEC 2018. Stop by Booth 2319 for a live demo. ALICE, the hospitality industry's leading operations platform, uses their Open Application Programing Interface (API) infrastructure to streamline communication between technology solutions, and to provide the hospitality industry with cutting-edge integrations. ALICE's Open API integrates directly with your hotel's app, website, property management systems (PMS), and more, to provide comprehensive solutions to better enhance staff operations and the guest experience for our hotel partners. ALICE leads the way when it comes t...
Can I Book My Next Trip on Amazon? An Open Letter to Jeff Bezos
Alan E. Young | June 6, 2018
By Alan E. Young Dear Mr. Bezos, Amazon has long-since established itself as the fabric that holds together a world of consumers looking for an easy, effective and value-oriented environment to purchase almost anything - except for travel. As a veteran of the hospitality and travel technology industry, I believe Amazon should extend its footprint and offer travel and hotel products to deepen its relationship with customers and position itself as the ultimate end-to-end travel ecosystem. Though Amazon has offered flash deals and travel-related services in the past and Amazon Destinations tested the waters briefly, you have never really t...
Let Your Guests Make Requests By Voice, And Give Staff A Way To Seamlessly Manage Their Requests, With The New Partnership Between ALICE And Volara
ALICE | June 6, 2018
Imagine a world where guests can use the power of their voice to order hotel service directly from their room without lifting a finger. Request an item: "Alexa, bring a Snuggie up to my hotel room." Schedule a service: "Alexa, ask the hotel to schedule turndown service for 5PM." Check on the Status of a Request: "Alexa, when will that coffee arrive in my hotel room." We are now living this reality. Guest requests, simply spoken in the hotel room, are now seamlessly routed through ALICE to the appropriate member of staff for completion, thanks to the the partnership between ALICE, the hospitality industry's leading operations plat...
StayNTouch to Liven Up HITEC With a PMS Technology Showcase and an Exciting Game of Jeopardy-The Hotel Maven Edition! (Booth #1003)
StayNTouch Inc. | June 6, 2018
Bethesda, MD – JUNE 6, 2018 – StayNTouch, an innovator in mobile technology and Property Management Systems (PMS) for hotels, is pleased to announce its schedule of events at the 2018 HITEC Houston, on June 18-21. StayNTouch comes to HITEC on a wave of recent successes, with over 100 new hotel PMS installations completed in 2018 at brands such as First Hotels, Salt Hotels and Martins Hotels. Tuesday, June 19 – Thursday, June 21 One-on-one Consultations with our Hospitality technology experts and a game of Jeopardy: The Hotel Maven Edition, George R. Brown Convention Center | Booth #1003 Stop by Booth #1003 to see our P...
ASSA ABLOY Hospitality and OpenKey Bring Combined Keyless Entry Solution to Hotels Worldwide
ASSA ABLOY Hospitality | June 6, 2018
Leading providers of security technologies and mobile entry solutions for the hospitality industry complete successful installations of integrated digital key platform Stockholm – June 6, 2018 – ASSA ABLOY Hospitality, provider of advanced security technologies for the hospitality industry, announces the successful integration of its ASSA ABLOY Hospitality Mobile Access keyless entry solution with OpenKey, a leading developer of hotel entry mobile applications. ASSA ABLOY Hospitality and OpenKey have implemented mobile key-based guest access at multiple properties across the globe, including The Cow, Victoria Inn Winnipeg Ho...
La Corsha Hospitality Group Migrates to Aptech PVNG Enterprise Accounting
La Corsha Hospitality Group | June 5, 2018
At HITEC in Houston Visit Aptech in Booth #1519 JUNE 18-21, 2018 George R. Brown Convention Center 10-Property La Corsha Converts from Aptech's Profitvue Hotel Accounting Software to PVNG Web-Based Enterprise Accounting to Simplify Multi-Company Financials, Reporting and Data Access PITTSBURGH – June 5, 2018 – Aptech Computer Systems announced La Corsha Hospitality Group implemented the PVNG Enterprise Accounting System across 10 properties. La Corsha converted from Aptech's Profitvue hotel accounting software to web-based PVNG to enable remote accounting operations and greater financial reporting flexibility. La Corsha (LCH...
5 Reasons Your Hotel’s Conversion Rate Is Low—and How to Fix It
Joanna DeChellis | June 5, 2018
By Joanna DeChellis Getting customers to your hotel's website is one thing. Converting their clicks into bookings is quite another. According to Sam Weston, marketing manager for 80 DAYS, conversion rates for hotel websites average between 1.7% and 2%. (If you're looking at anything higher than that, you're doing great.) But even in the best-case scenarios, where a hotel might be seeing a 5% conversion rate, 95% of visitors are still abandoning. The good news is, the majority of visitors who abandon a booking are not lost for good. It's more likely these visitors want to shop around. (According to a recent statistic by SaleCycle.com ...
Zaplox Partners With Maestro PMS to Introduce Innovative Mobile Guest Technology to Over 800 Leading Independent Hotels
Northwind Maestro PMS | June 5, 2018
Zaplox AB (publ) ("Zaplox"), a leading global mobile key and hospitality market innovator, today announced a new partnership with Northwind to offer its mobile guest experience platform as an integrated solution to the over 800 hotels using Northwind's Maestro Property Management System (PMS). The strategic alliance is designed to deliver a competitive advantage and new business opportunities in North America. The collaboration between the two highly innovative hotel technology companies will benefit many of North America's leading hotels, resort and multi-properties to enhance their mobile guest journey and deliver a friction...
Why Can’t We All Just Get Along? The Future of Hotel Technology Integrations & APIs
June 5, 2018
By Jos Schaap CEO and Founder - StayNTouch "A picture is worth a thousand words. An interface is worth a thousand pictures." Ben Shneiderman, Professor Computer Science at the University of Maryland The capability to have an open platform/solution or software product that is truly agnostic when it comes to integrating with third-party systems in today's hotel technology space is paramount to the success of a well-run hotel. After all, ensuring that each guest enjoys the highest level of guest service available is the primary responsibility of every hotel. Behind the scenes, hotel systems are busily chugging away to support the operation...
HAPI Taps Laurent Idrac as Latest Advisory Board Member
HAPI and Data Travel | June 5, 2018
New cloud-based data streaming, integration and enrichment platform adds seasoned hospitality technology industry executive to its leadership team Miami – June 5, 2018 – HAPI, a transformative new data streaming, integration and enrichment platform designed to solve the hotel industry's rapidly expanding data management challenges, has appointed Laurent Idrac, a 30-year veteran of the global hotel technology industry to its Board of Advisors. In preparation for rapid adoption and growth, this strategic appointment reflects HAPI's commitment to true innovation, leadership and positive change for the hotel market. "I have a st...
Vizergy Sees Record Breaking Growth in First Half of 2018
June 4, 2018
Agency achieves strong year-over-year growth in revenue, profitability, client count, and product development, with deliberate shift toward technology. Vizergy Digital Marketing, the industry's leading provider of digital marketing software and services, announced record-breaking sales and client growth through May of 2018. The company, based in Jacksonville, FL, attributes its success to several different factors. "Vizergy has always put our technology at the heart of our value proposition," said Joe Hyman, CEO of Vizergy. "For many years, we have invested heavily in our proprietary platform, a SaaS solution built for hospitality marke...
Hotel Management Company RFQ for a New-Build Upper-Upscale Soft Brand or Lifestyle Hotel in the Columbus, Ohio Brewery District
June 4, 2018
On behalf of and by direction of the McCabe Companies, Newmark Knight Frank Valuation & Advisory, LLC's (NKF V&A) Hospitality, Gaming & Leisure Group is pleased to request qualifications from experienced hotel management companies for a hotel development in the Brewery District of Columbus, Ohio. Mixed-use developments at the site are planned to include upscale market-rate apartments, leased retail and restaurant space, leased office and co-working space, new-build parking garage, and the new-build hotel with meeting space and rooftop bar. The highly unique site is visible from I-71 and improved with former brewery buildings...
