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Technology
Coffee Chat: Pure Salt & HEBS Digital
HEBS Digital | June 4, 2018
Our newest blog series, Coffee Chats, gives us the opportunity to sit down with our partners and other people in the travel industry to learn more about what they do and hear some tips for success. HEBS Digital's Executive Vice President Jason Price connected with Pure Salt's Director of Sales and Marketing Miguel Amengual Delgado to discuss his career, Pure Salt, and some of the ways in which the multi-property group is engaging with digital marketing and CRM. What do you do and what was the path that led you not only into the hospitality industry, but the career you have now? At the moment I lead a young and dynamic group of excellen...
Create and Deliver Itineraries Without Leaving The Lobby With ALICE and Percipia
ALICE | May 31, 2018
ALICE, the leading hospitality operations platform, and Percipia, the industry innovator in telephony solutions, software, and services, have partnered to provide The Post Oak Hotel at Uptown Houston with convenient in-room digital signage to enhance the guest experience. Now, with the ALICE-Percipia partnership, when a concierge creates an itinerary for the guest, this itinerary can be displayed on an in-room device. This provides the guest with a convenient way to stay on top of their schedule, and the concierge with a user-friendly way to share their work with the guest. Percipia's LATITUDE mobile application brings in-room controls,...
Facilities Management in Offices and Hotels: Same, Same but Different
Remy Rein | May 31, 2018
By Remy Rein The management of office facilities has been undergoing a revolution of sorts, thanks to disruptors such as the private social network Nextdoor and co-working spaces WeWork and Workspace2go, as well as a slew of new practices. Nowadays office space is being optimized in terms of square meters and usage per hour. According to a report on Coworking by Arthur Loyd in July, the number of coworking spaces was expected to grow eightfold worldwide to some 14,000 in 2017 from 1,780 in 2015. It added that, in Paris alone, coworking floorspace was expected to increase by 167 percent to an estimated 155,200 square meters in 2017 from ...
GDPR: What You Need to Know About the EU’s New Data Privacy Rules
Jim Butler | May 31, 2018
By Jim Butler and the Global Hospitality Group® Hotel Lawyers | Authors of www.HotelLawBlog.com 31 May 2018 The European Union's General Data Privacy Regulation, rules protecting the privacy of personal information, has gone into effect and impacts every company that does business in the EU. This will impact hotel owners, developers, brands, operators and managers–any company with a hotel property in the EU or that collects information from EU citizens must adhere to the new regulations. What does that mean for your business, and where should you start the process of compliance? Senior member of JMBM's Global Hospitality Group...
NextGuest Technologies to Showcase Fully Integrated Guest Acquisition, Engagement, and Retention Platform at HITEC Houston
HEBS Digital | May 31, 2018
Summary: NextGuest Technologies will showcase their fully integrated guest acquisition, engagement, and retention platform at HITEC Houston. HITEC is the largest and oldest hospitality technology exhibition in the world. NEW YORK, NY (May 31, 2018) &ndasndash; NextGuest Technologies, an integrated hospitality and digital marketing company comprised of both HEBS Digital and Serenata CRM, will showcase their groundbreaking end-to-end guest acquisition, engagement, and retention platform at HITEC Houston in booth 525. NextGuest originally debuted this platform at HITEC Toronto in 2017. Since launching this platform, NextGuest has proven t...
NAVIS Welcomes New VP of Engineering to Leadership Team
NAVIS | May 31, 2018
Kishore Bhattacharjee to bring more groundbreaking solutions to hotel and vacation rental clients BEND, Ore. (May 31, 2018) – NAVIS, the leader in reservation sales and marketing technology for hotels, resorts and vacation rentals, announced a new member to its executive team. Starting this month, Kishore Bhattacharjee is joining NAVIS as its new Vice President of Engineering. In partnership with the executive team, Kishore's mission is to lead the software engineering team and activities including innovation strategies, planning and execution, as well as implementing technology imperatives that positively impact NAVIS clients. Th...
Hotel CRMs Are Ready for Innovation
the Author | May 31, 2018
Are strategic technology partnerships the secret sauce for new ideas, advancement and market leadership? By Terri Miller, Chief Executive Officer & Co-Founder, Concilio Labs In the fast-paced environment of the hospitality industry, most hoteliers would agree that developing and sustaining strong guest relationships is key to long term success. For that reason, customer relationship management (CRM) tools have become one of the most valuable strategic and tactical solutions in the hotel ecosystem. Over the last few years, the leading hotel CRM platforms have advanced to become much more guest-centric, enabling visibility into centra...
What’s Hot at HITEC This Year
the Author | May 31, 2018
Pierre Boettner CEO and Founder hospitalityPulse The hospitality industry is constantly on the cusp of progressive, guest-centric reform — but we're seeing this push for technological change influencing this more than ever before. With the widespread emergence of intelligent solutions, mobile technology and more, hoteliers and guests alike have an exciting hospitality experience in store as we move into the future. Eager to stay ahead of those trends which will define the coming years (and big players) in the hospitality industry, hoteliers from around the world will find themselves at the upcoming HITEC conference from June 18th ...
SHR to Offer Unique Business Analytics Software
SHR | May 31, 2018
HOUSTON, TX, May 31, 2018—SHR, Sceptre Hospitality Resources, a pioneer of advanced hotel distribution technologies and developer of Windsurfer® CRS, will now offer SHR clients one more tool in formulating and executing their best pricing strategies; SHR Rzr, an advanced business analytics reporting platform. SHR Rzr, powered by Hotelsoft, will provide seamless access to Windsurfer reservation data, allowing intuitive, in-depth pace and market segmentation reporting. This will enable revenue managers to reduce the amount of time spent on spreadsheets, focusing instead on revenue strategy. "SHR is committed to bringing hotelier...
Hotel Rates and Bookings Continue Growth Throughout First Half of 2018
TravelClick | May 31, 2018
Third-Quarter 2018 Bookings Increase Significantly NEW YORK – May 31, 2018 – TravelClick, a leading global provider of data and revenue-generating solutions for hoteliers, today released new data from the Company's May 2018 North American Hospitality Review (NAHR). According to this data, North American hoteliers continue to experience significant growth in the second quarter of 2018 across all travel segments, up 2.7 percent in average daily rates (ADR) and 1.4 percent in bookings. Group travel is particularly strong in Q2, up 3.0 percent in ADR, 4.0 percent in bookings and an impressive 7.2 percent in revenue per available...
Hotel Tech Sales Has Changed: Decisions Are Made Before Buyers Even Call
Alan E. Young | May 31, 2018
By Alan E. Young According to a recent survey by Forbes, B2B customers progress more than 70% of the way through the decision-making process before engaging a sales representative. This stands as an alarming realization for some companies, as they may find themselves resorting to aggressive last-minute sales tactics and discounts in an attempt to seal the deal within that final 30%. And, yet — for those who truly understand the value that content brings (holistic, value-focused and cadence-savvy content, specifically) brings, these findings come as no surprise. Further to that, they are seen in a favorable light, because that 70% ...
StayNTouch Brings PMS Mobility to New Hotel in London
StayNTouch Inc. | May 31, 2018
Bethesda, MD – MAY 31, 2018 – StayNTouch, an innovator in mobile technology and Property Management Systems (PMS) for hotels, is pleased to announce it has partnered with The East London Hotel, a stylish new hotel in the heart of London's East End. StayNTouch has deployed its Rover PMS™ and Zest™ products which will be available for the opening in mid-summer. "The area surrounding the hotel is full of activity and energy and is attracting a forward-thinking audience. We have designed a progressive hotel that breaks the branded mold by providing much greater service flexibility to our guests," said Adi Hodzic, Pre...
Intelity to Showcase 10 Years of Technology Innovation at HITEC Houston
Intelity | May 30, 2018
Mobile apps for service delivery, check-in/out and room keys, plus in-room solutions that engage guests via tablets, mobile devices and AI voice commands, will be on display in Booth 2127, June 19 to 21, at the George R. Brown Convention Center in Houston [Orlando, Fla. — May 30, 2018] — Next month, Intelity – the 2018 "Official Mobile and In-Room Technology Provider of the Forbes Travel Guide" – will showcase its award-winning mobile and in-room technologies at HITEC Houston. At this premier technology event that combines top-notch education with the world's largest hospitality technology exposition, hoteliers w...
Headspace and KEYPR Partner to Deliver Guided Meditation App to Hotels
KEYPR | May 30, 2018
Collaboration brings popular app-based meditation to millions of hotel guests through the KEYPR hospitality platform Los Angeles, CA (May 30, 2018) - KEYPR®, the technology company whose enterprise cloud platform is the leader in guest experience and hospitality management, announced today that it has partnered with Headspace to deliver its wildly popular guided meditation and mindfulness sessions to hotel rooms worldwide via KEYPR's in-room tablets. "Wellness is a huge priority in hospitality today, and undoubtedly all travelers can benefit from a few minutes of calm," said Dan Kessler, VP of Business Development and Partnersh...
Speculating on the Technological Future for Hotels
Larry Mogelonsky | May 30, 2018
By Larry Mogelonsky, MBA, P. Eng. (www.hotelmogel.com) For many hoteliers, forecasting the future of our industry typically centers upon financial data prognostications and, for instance, whether RevPAR growth will translate into higher property valuations. Setting aside dollars and cents, however, the future holds many profound changes for hospitality, some of which we are currently at full tilt grappling with while others are still quite nascent. The good news is that there will always be a real need for temporary lodgings, both for leisure as well as business travel, all of which is coalescing into a hybrid form given the cringe-wort...
Introducing the Industry’s First Competitor Group Pricing Predictor
Quality Track International, Inc. | May 30, 2018
Make better group pricing decisions with GroupMetrix Are you making group pricing decisions based mainly on internal factors such as displacement analysis and incremental revenue, but unable to accurately consider outside factors such as competitor pricing? No one would ever consider setting a transient pricing strategy without reviewing competitor positioning, but every day Revenue Managers make group pricing decisions based largely on internal factors. GroupMetrix by Quality Track has developed a proprietary algorithm which is able to provide instant competitive group pricing forecasts for your competitors. Through an exhaustive analy...
Shephard’s Beach Resort Maximizes Guest Connectivity With Advanced Wi-Fi and BeyondTV by Hotel Internet Services
Hotel Internet Services, Inc. | May 30, 2018
Luxury Florida property enhances internet speed and reliability while addressing guest demands for the latest in online streaming entertainment CLEARWATER BEACH, Fla. — May 30, 2018 — Hotel Internet Services (HIS), a full-service provider of internet services and solutions for the hospitality industry, has successfully implemented an advanced Wi-Fi upgrade alongside its industry leading BeyondTV video streaming platform at Shephard's Beach Resort in Clearwater Beach, Florida. The property, which attracts leisure guests due to its breathtaking gulf views, had begun experiencing a decrease in guest satisfaction due to a slow a...
Lodging Interactive Launches Next Generation ADA Conforming Websites for Hotels
Lodging Interactive | May 30, 2018
PARISPPAY, NJ May 30, 2018 - Lodging Interactive, an award winning digital marketing and social media engagement agency exclusively serving the hospitality industry, today announced its next generation, ADA conforming websites for hotels. Lodging Interactive's "next-gen" websites include a unique mix of technology and management services designed to drive maximum direct bookings for hotels while staying in compliance with ADA guidelines as they continue to evolve. "Our next-gen hotel websites leverage the latest website design and development technologies combined with our full-service website management model," stated DJ Vallauri, Lodg...
Four Must-Attend Speaking Engagements During HITEC 2018
ALICE | May 29, 2018
If you haven't been to HITEC yet, you are missing out on the biggest hospitality industry technology exposition and conference of the year. 2018's HITEC kicks off on June 18th in Houston, where C-level hospitality executives and the top technology industry experts will gather for four days of in-depth demonstrations and networking. ALICE, the hospitality industry's leading operations platform, will showcase its complete suite of hotel management and guest engagement products, June 18-22, at Booth 2319. Schedule an appointment with the ALICE team here. The 2018 conference speaker line-up is full of great options for hoteliers and technol...
PwC Hospitality Directions US: May 2018
PwC US | May 29, 2018
Following a better than expected first quarter, lodging metrics continue to remain positive. First quarter results yielded stronger than expected increases in demand for many hotel companies, as well as slightly stronger rate growth, driven primarily by an increase in commercial transient travelers. Year-over-year for the first quarter, RevPAR increased across the transient segment nationally, led by rate growth. As hotels continue to feel the pressure from rising wages, insurance costs and other expenses, the components of RevPAR growth become more important. With occupancy levels at record levels, an expected uptick in commercial ...
A Comprehensive Approach to Hotel Channel Distribution
the Author | May 29, 2018
By Ellis Connolly Over the past decade, the hotel industry has experienced dramatic changes, particularly in the area of hotel channel distribution. Big brands, online travel agencies (OTAs), global distribution systems (GDS's), and metasearch websites are all vying for customer attention, and it's all affecting hotel margins. In order for hotels to navigate this shifting distribution paradigm, and optimize their channel mix, they must take an in-depth look at the costs and benefits of their channels: direct, indirect, online, and offline. By analyzing these channels, hotels can develop a holistic strategy that creates revenue and profi...
RoomKeyPMS Integrates With revintel, Rainmaker’s Business Intelligence (BI) Solution
Rainmaker | May 29, 2018
Vancouver, May 29, 2018 – RoomKeyPMS and Rainmaker, a leading hotel revenue and profit optimization platform, today announced the integration between our cloud-based property management system (PMS) and revintel, Rainmaker's business intelligence (BI) solution. "We continue to add leading technology products to our suite of interfaces that allow our hotel customers to utilize RoomKeyPMS at the center of a growing technology eco-system", said Tim Major, CEO of RoomKeyPMS. "We recognize the ever-increasing need for revintel's business intelligence solution to extract knowledge from ever growing volumes of data analytics and provide ...
Discounting Is for Dummies – Part One
Vertical Booking | May 29, 2018
Drive More Direct Bookings Without Sacrificing Your Bottom Line By Mark Lewis-Brown, CEO & President at Vertical Booking USA For many years, hoteliers have been throwing away potential revenues right-and-left, offering huge discounts to lure bookers back from the OTAs and alternative accommodation options. I'm here today to tell you something that I need you all to hear: discounting is the best way for your hotel to go from profitable with a high cost of acquisition, to a property with high occupancy, a low cost of acquisition, but (and this is a BIG but) one that is barely able to afford to stay in business. I know that if I listen...
Hotel Marketing Tips from Pipeline LIVE: Image Copyright Infringement
Pipeline Social Media | May 29, 2018
By Maiya Wall & Sarah Brown Pipeline LIVE is a bi-monthly Facebook live series covering topics on digital marketing, including social media, web design, blogging, and SEO. Each 15-minute Facebook live video is designed to help business owners and marketing professionals learn step-by-step, applicable techniques to expand their digital marketing knowledge. In a recent Pipeline LIVE session, COO Leslie Wilkins was interviewed about Photo Copyright Infringement and the importance of respecting copyright, understanding fair use, and being responsible with images on social media. Copyright laws can be particularly precarious as the major...
