Percipia Collaborates With Amazon’s Alexa Smart Properties Hospitality to Launch VIVA+
PERCIPIA | September 16, 2024
The Top 7 Pain Points in Hospitality Procurement and How to Overcome Them
Johannes Vocke | July 24, 2024
Technology
Operto Accelerates PMS Connectivity With Hapi Integration Platform
Hapi | September 21, 2023
Hapi will facilitate streaming of data between Operto and leading hotel Property Management Systems, allowing hoteliers to build a unified and automated platform to connect their teams, guests, and smart devices. MIAMI and VANCOUVER, BC., September 21, 2023 – Hapi, the hospitality industry’s leading platform for fast and cost-effective connectivity between technology systems, has announced a new integration with Operto, a hospitality operating system that allows hoteliers to centrally manage portfolios and automate workflows across both the back and front offices. Through the integration, Operto can ingest data from the industry’s lead...
Travel Outlook Partners With MosaicVoice To Bring the Power of Artificial Intelligence to the Hospitality Industry’s Leading Call Center
Travel Outlook The Premier Hotel Call Center | September 21, 2023
SANTA FE, NEW MEXICO (September 2023): Travel Outlook, The Premier Hotel Call Center™, is pleased to announce a partnership with MosaicVoice, a groundbreaking AI call center solution that offers real-time guidance to agents. MosaicVoice and Travel Outlook partnered to develop a revolutionary tool for Travel Outlook’s call center agents to help them handle hundreds of global clients while providing on-site level customer service. MosaicVoice gives Travel Outlook agents an edge over the competition by increasing call quality and significantly reducing the amount of time required for training. MosaicVoice provides on-screen guidance fo...
CEO Spotlight: Former Google Exec Jens Munch Shares His Journey of Disrupting Hospitality With AI as Co-founder of FLYR for Hospitality (Formerly Know
Alan Young | September 20, 2023
By Alan Young, Hospitality Industry Advisor, College Professor, and Co-Founder of Puzzle Partner The technology sector is defined by constant motion: the relentless exchange, disruption, and evolution of big, innovative ideas brought to the table by bold, innovative minds. The most influential players in the space are those with a seemingly insatiable appetite for change and optimization, and it is precisely that hunger that has occupied Jens Munch throughout his career. Within the hospitality industry, Munch is known as the Founder and CEO of Pace Revenue – a platform created in 2016 to revolutionize how hospitality approaches revenue m...
How P2P Software Will Help Hoteliers Master Their 2024 Budget
Johannes Vocke | September 20, 2023
By Johannes Vocke Budgeting effectively is a challenge at the best of times, but hoteliers looking to set their 2024 budgets have to do so amid lingering uncertainty across the travel industry. While travelers may be more excited than ever to set out on their next adventure, economic factors are changing the way people travel and how much it costs to provide exceptional guest experiences. Accenture reports that 71 percent of consumers plan to sustain or increase their spending on leisure travel next year. This trend gives hoteliers ample opportunity to recover revenue lost during the pandemic and achieve new top-line growth. CWT proje...
APS Celebrates 100th Interface Milestone
APS® (Above Property® Services) | September 20, 2023
Above Property Services (APS®) partners with best-in-class hotel technology brands to provide our hotels with powerful tools to seamlessly manage their hotel operations from a single platform NAPLES, FL– (September 20, 2023) – Above Property® Services (APS®), Services, a leading provider of hotel and travel technology solutions provider, has announced that it has reached a significant milestone with the launch of its 100th interface. The company's robust suite of property management system (PMS) integrations now includes connections to most major hotel technology suppliers, making it one of the most comprehensive offerings in the in...
Travel Recovery Continues As Hoteliers Embrace Upselling With 70% Increase in Summer 2023, According to Mews Data Snap
MEWS | September 20, 2023
Revenue from parking lots, meeting rooms, and other spaces increased 22% YOY, while upselling increased 31% [New York, NY – Sept. 20, 2023] – Mews, the industry-leading hospitality cloud, today released the Mews Data Snap, a real-time measure of hospitality’s performance during the summer of 2023 (June, July, and August). The report also compares this year’s data to summer 2022 to pinpoint how the hospitality sector is changing. Based on data from Mews partners worldwide, the Mews Data Snap unpacks hospitality’s performance across five key areas: occupancy, ADR and RevPar, online check-ins and upsells, and additional bookable ...
IDeaS’ Award-Winning G3 Revenue Management Software Now Available in Spanish and French
IDeaS | September 20, 2023
LONDON—Sept. 20, 2023—IDeaS, a SAS company, the world’s leading provider of hospitality revenue management software and services, announced today its flagship product, G3 Revenue Management Software (RMS), is now available in Spanish and French. The software is already available in English, German, and Chinese, with Japanese to quickly follow in the future. Front-desk staff in non-English speaking countries may be fluent in English, but often back-office personnel are not. Whenever possible, IDeaS speaks, operates, and supports hoteliers in their native languages. From sales to implementation to support, IDeaS is focused on the requi...
CANVAS Hotel Dallas Becomes First US-Based Property To Adopt Next Generation VingCard Novel Locks by ASSA ABLOY Global Solutions
The ASSA ABLOY Group | September 19, 2023
Trendsetting boutique property deploys latest in future-proof hotel security combined with an attractive and sustainable door lock design. Stockholm – September 19, 2023 – ASSA ABLOY Global Solutions, a leading provider of advanced security technology for the hospitality industry, has announced the first successful US-based deployment of its VingCard Novel door lock solution by CANVAS Hotel Dallas. A property catering to its guests with an industrial-chic design and the latest in modern comforts, CANVAS Hotel Dallas with VingCard Novel can now keep pace with evolving security standards and guest behaviors while maintaining the buildingâ€...
Stoney Creek Hotels Partners with Travel Outlook, The Premier Hotel Call Center, To Boost Voice Revenue and Increase Guest Satisfaction
Travel Outlook The Premier Hotel Call Centerâ„¢ | September 19, 2023
SANTA FE, NEW MEXICO (September 19, 2023) — Travel Outlook, The Premier Hotel Call Center™, is pleased to announce that Stoney Creek Hotels (Stoney Creek), a group of 12 unique, privately owned and operated inns and hotels, has partnered with Travel Outlook to provide voice channel services for Stoney Creek. Known for its highly personalized and effective service, Travel Outlook was chosen to enhance customer service and to take advantage of upselling opportunities for the Stoney Creek brand. As the first and only call center certified by the Kennedy Training Network (KTN), Travel Outlook uses a specific sales approach developed exclus...
The Crucial Role of Client Isolation in Hotel Wi-Fi
Chris Denbigh-White | September 18, 2023
By Chris Denbigh-White As the CSO of a Security Software company I travel a lot for work. I attend conferences and conduct security briefings across the world. This means that I spend a large amount of time working and ‘connected’ whilst on the move (and I’m not alone). In today's digital age, connectivity is a must, even when we're on the go. Whether it's for work or leisure, we often rely on hotel Wi-Fi networks to stay connected. However, the convenience of these networks can come at a price if proper security measures aren't in place. One such crucial security feature is client isolation. What is Client Isolation ? Clien...
MGM Resorts International Statement on Cybersecurity Issue
MGM Resorts International | September 13, 2023
Las Vegas, Sept. 12, 2023 — MGM Resorts International (the "Company" or "MGM Resorts") today issued the following statement: "MGM Resorts recently identified a cybersecurity issue affecting certain of the Company's systems. Promptly after detecting the issue, we began an investigation with assistance from leading external cybersecurity experts. We also notified law enforcement and are taking steps to protect our systems and data, including shutting down certain systems. Our investigation is ongoing, and we are working diligently to resolve the matter. The Company will continue to implement measures to secure its business operations and ...
The Oak and the Willow: The Urgency of Tech Architecture Overhaul in Hotels
Aaron Shepherd | September 13, 2023
By Aaron Shepherd There is an old parable about the oak and the willow. When a storm approaches, everyone assumes that the mighty oak will be the last one standing, yet its rigidity causes it to shatter under the storm's force. Meanwhile, the willow bends with the wind, leveraging its flexibility to survive the storm unharmed. In the travel and hospitality industry, being the willow means adaptability, speed, and efficiency. It’s clear hoteliers today face a stark new reality: technology is more vital to all aspects of hospitality and travel than ever before. Why? For one thing, it’s a competition game changer. The next decade will be ...
Hotel Internet Services Demonstrates Hospitality’s Latest in Guest WiFi and In-Room Entertainment at Independent Hotel Show 2023
Hotel Internet Services, Inc. | September 12, 2023
CLEARWATER, Fla. — September 12, 2023 — Hotel Internet Services (HIS), a full-service provider of internet services and solutions, has today announced its participation as an official exhibitor of the Independent Hotel Show taking place in Miami from September 20-21, 2023. By showcasing its latest industry purpose-built technologies, HIS representatives at booth #126 are set to provide attendees with high-value and up-to-date insight into how they can keep pace with ever-increasing guest demands for faster online connectivity and personalized in-room experiences. As a company specializing in serving the connectivity needs of boutique a...
Cloud5 Welcomes Anai Patel as Chief Financial Officer
Cloud5 Communications | September 12, 2023
Chicago, IL — September 12, 2023, Cloud5 Communications, a leading provider of communications and technology solutions for more than 5,000 hotels, MDUs, and commercial facilities across the Americas, today announced the appointment of Anai Patel as its new CFO. Based in Cloud5’s Chicago headquarters, Patel will play a central role in the company’s ongoing market expansion and growth strategy as it continues to provide strategic, consultative expertise to address hospitality’s evolving IT and telecommunication challenges. “I’m excited to join Cloud5 and leverage my strategic financial experience to guide the company in seizin...
Why Full Service & Luxury Independent Hoteliers Are Going ‘All In’ on All-in-One Tech
Warren Dehan | September 12, 2023
All-in-one PMS technology has evolved to encompass nearly every aspect of hotel operations, leveling the playing field for independents across the industry By Warren Dehan Independent luxury and full service hotel and resort groups are not willing to settle for less regarding operations technology. Still, their search for the best tools for the job has left many operators bogged down in complexity as they manage too many disparate systems at once. No hotelier can circumvent the rising complexity of operations today, but independents need more time and support to navigate these challenges and remain profitable. Rather than seeking indivi...
Cloud5 Launches Dedicated Managed Services Division Catering to the Needs of the Hospitality Industry
Cloud5 Communications | September 7, 2023
Managed Service Provider (MSP) Industry Veterans to Join Cloud5 – Spearheading Operations and Strategic Growth as Company Expands into More Consultative Solutions Chicago, IL — September 7, 2023, Cloud5 Communications, a leading provider of communications and technology solutions for more than 5,000 hotels, MDUs, and commercial facilities across the Americas, today announced the launch of its new Managed Services division. Designed to support the IT needs and challenges of the hospitality industry, as well as adjacent markets including MDU, senior living and student housing, this division will help properties better manage technology...
VAI Resort Taps Hapi and Salesforce to Deliver Hyper-Personalized Guest Experiences
HAPI | August 31, 2023
One-of-a-kind desert oasis in Glendale, Arizona, featuring an 1,100-room luxury hotel, will deploy Hapi Guest to personalize the guest experience across all areas of the resort. MIAMI and GLENDALE, Ariz., August 31, 2023 – VAI Resort, a $1 billion, 60-acre oasis featuring a 1,100-room luxury hotel scheduled to open in 2024 in Glendale, Arizona, has partnered with Hapi and Salesforce to personalize and differentiate guest service across the entire resort. The VAI operating team has selected Hapi Guest, a suite of hospitality-ready tools and configurations built for Salesforce CRM, to power a groundbreaking 360-degree personalized guest...
The Peabody Getting Its Ducks in a Row via NEW Financial Budgeting & Forecasting Solution
Aptech Computer Systems, Inc. | August 30, 2023
PITTSBURGH, August 30, 2023 — Known as “The South’s Grand Hotel, The Peabody Memphis, a Forbes Four-Star and AAA Four-Diamond rated property, is an icon in Tennessee. Listed on the National Register of Historic Places, the hotel is home to five resident Mallard ducks that march daily through its lobby following their Duckmaster. Operating a property of this stature takes precision and hospitality excellence – especially when it comes to financial matters. For the last 20 years, The Peabody has relied on Aptech to automate its enterprise accounting processes. This month, the property will go live with Aptech’s budgeting and forecasti...
Australia’s Rottnest Island Authority Deploys P3’s Custom Booking Engine to Address Unique Property and Guest Needs
P3 Hotel Software | August 29, 2023
Customized booking solution from P3 modernizes and streamlines booking process for guests of one of Australia’s most unique and diverse tourist destinations. August 29, 2023 — Dublin & Denver — Hotel software solutions provider P3 is being credited for transforming the booking process for Rottnest Island Authority, after developing a customized booking engine that effectively addresses the authority’s diverse range of accommodations and guests. A popular island destination situated just offshore from the city of Perth in Western Australia, Rottnest Island Authority operates Stay Rottnest, offering an expansive array of accommod...
Hotel Verte, Warsaw, Autograph Collection, Selects ASSA ABLOY Global Solutions for Mobile Access-Enabled Security Technology
ASSA ABLOY Global Solutions | August 22, 2023
Polish luxury boutique hotel adopts VingCard Allure door lock panels to increase guest safety while enhancing interior design and providing the latest in check-in convenience. Stockholm –August 22, 2023 – ASSA ABLOY Global Solutions, a leading provider of advanced security technology for the hospitality industry, has announced the successful adoption of VingCard Allure door lock panels featuring Mobile Access activation by Hotel Verte, Warsaw, Autograph Collection. Situated within an 18th century palace in the heart of Warsaw, Hotel Verte by leveraging ASSA ABLOY Global Solutions technology can now achieve its goals of simultaneously ens...
Virtual Reality in Hospitality: A New Dimension of Luxury
Kevin D’costa | August 17, 2023
Immersive technologies such as virtual reality (VR) are becoming more popular by the day, redefining the entertainment industry with innovations like never before. Spatial computing, Metaverse and other new virtual adventures may have been more famous for their entertainment-based applications, but businesses increasingly realise their potential as an operational tool. VR is specifically helpful in delivering critical information to potential customers before making purchase decisions. But what are the other out-of-the-world experiences that VR promises to the hospitality industry? 1. Virtual travel Virtual explorations are one of th...
Smyth Tribeca Adopts High-Speed Guest WiFi by Hotel Internet Services
Hotel Internet Services, Inc. | August 15, 2023
Luxury New York property partners with industry-leading connectivity experts to address modern online guest behaviors. NEW YORK. — August 15, 2023 — Hotel Internet Services (HIS), a full-service provider of internet services and solutions for the hospitality industry, has today announced the installation of a high-performance WiFi network upgrade by Smyth Tribeca in New York City. A modern and high-end property situated on the corner of West Broadway and Chambers Street, Smyth Tribeca together with the technology and expertise of HIS can now ensure that guest expectations for fast, reliable and secure internet access are always fully m...
MDO Jumps to No. 378 on 2023 Inc. 5000 List
MDO | August 15, 2023
Aggressive acquisition strategy leads to skyrocketing revenue growth for MDO, which has risen from 608th on the list in 2022 to 378th in 2023. BETHESDA, MD., AUGUST 15, 2023 – MDO, a hotel data platform that centralizes and operationalizes critical performance and financial data for hotel companies, has ranked No. 378 on the Inc. 5000 list of fastest-growing private companies in America. The ranking provides a data-driven look at the most successful independent and entrepreneurial companies in the U.S., and MDO has made the list for two consecutive years. “We are thrilled to be among the top 10% of America’s fastest-growing priva...
Pacific Pearl Hotels Modernizes Its Financial Management Solution Systemwide
Aptech Computer Systems Inc. | August 15, 2023
Independent hotel management company is leveraging the PVNG enterprise accounting solution from Aptech, and soon plans to add Aptech’s business intelligence solution, Execuvue, at select hotels PITTSBURGH, August 15, 2023 — When Pacific Pearl Hotels began investigating new accounting software for its growing portfolio of independent hotels, it conducted a deep dive into the leading accounting and financial management programs on the market. Enterprise accounting solution PVNG by Aptech won hands down for its wide scope of features, transparency, and ease of use. “Our staff is delighted with the results PVNG is providing, as well a...
