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Technology
Hotel VIA Creates Contemporary Aesthetic With Solutions From ASSA ABLOY Hospitality and KEYPR
ASSA ABLOY Hospitality | May 8, 2018
Newly-constructed San Francisco hotel brings technology and innovation together with solutions from top hospitality technology providers Stockholm – May 8, 2018 – ASSA ABLOY Hospitality, along with KEYPR®, is announcing the successful implementation of several innovative technologies at Hotel VIA in San Francisco. The first newly-constructed hotel in San Francisco since 2008, Hotel VIA has installed and is using ASSA ABLOY Hospitality's VingCard Essence electronic door locks, Visionline locking system and the ASSA ABLOY Hospitality Mobile Access solution, which is available to Hotel VIA guests through KEYPR's customized ...
Small Inn Is Big on Guest Engagement With Intelity
Intelity | May 8, 2018
Mobile app powered by Intelity is improving communications and streamlining check in at the Jackson's Falls Country Inn in Milford, Canada [Orlando, Fla. — May 8, 2018] — This month the Jackson's Falls Country Inn in Milford, Canada, began engaging with its guests via a custom mobile app powered by Intelity. Equipped with the Intelity ICEapp, guests staying at the nine-bedroom boutique inn and restaurant in Prince Edward County (PEC) have more control over their stay, including the flexibility to use their mobile devices to check themselves in and out. "Jackson's Falls Country Inn is a small family business," said Lee Lewis,...
5 Top Problems With Un-Managed AV Services
Jeff Loether | May 8, 2018
A new hybrid SaaS solution is coming that will serve as the next generation of managed AV services By Jeff Loether Technology is driving all aspects of our lives. In the meetings environment, it is playing a role more important than ever before. Just look at AAA's new Diamond Rating Guidelines for Lodging; the better the event technology, the higher the Diamond Rating AAA will bestow. To be ranked as a four diamond "Refined" hotel, a property must have an "ample variety of meeting rooms" with the "latest technology." To receive a five diamond "Ultimate Luxury" designation, the criteria isn't much different for the event space – th...
Chartres Lodging Group and Kokua Hospitality Select Aptech for Business Intelligence, Budgeting/Forecasting, Enterprise Accounting
Chartres Lodging Group, LLC | May 8, 2018
Going to BITAC May 15 – 17, 2018? You can meet with Aptech's team at the Innisbrook Resort in Tampa, FL Execuvue® BI, Targetvue Budgeting/Forecasting and PVNG Enterprise Back Office will Support By-The-Numbers Decision Making and Reporting PITTSBURGH – May 8, 2018 – Aptech Computer Systems announced Chartres Lodging Group, LLC and Kokua Hospitality, LLC have selected Aptech's suite of financial solutions; Execuvue Hospitality Business Intelligence, Targetvue, and PVNG to streamline the companies' data collection, analysis, forecasting, and reporting processes. Chartres Lodging Group, an investment and advisory comp...
Duetto, Mews Systems Announce Technology Partnership
Mews Systems | May 8, 2018
Seamless integration enables Duetto to provide Open Pricing, advanced segmentation and more to Mews' PMS users San Francisco, May 8, 2018 — Duetto, hospitality's only Revenue Strategy Platform, and Mews Systems, provider of intuitive cloud-based property management systems (PMS) that is revolutionising hospitality tech, have today announced a technology integration that enables Mews customers to connect into Duetto's Open Pricing application, GameChanger. Mews Systems offers hotels, hostels and multi-property groups a range of solutions to help streamline operations and improve the guest experience, all courtesy of its unique ...
HMC Assumes Management of Newly Renovated Holiday Inn Express® Memphis, TN
Hospitality Management Corporation (HMC) | May 7, 2018
Dallas, TX - Leo Spriggs, President and CEO of Hospitality Management Corporation (HMC), is pleased to announce the addition of the Holiday Inn Express® Memphis East 1-240 to the company's list of managed properties. The company continues its ongoing business expansion which is made up of full service, conference center, select service and limited service hotels. HMC is one of the country's largest third-party privately held hotel management companies, ranked in the top 40 of all third-party privately held hotel management corporations. The hotel is conveniently located minutes from the city center and only 7 miles from Memphis Int...
Three Ways to Create a Unique Learning Experience
The National Conference Center | May 7, 2018
Announcing The National Conference Center's "Learning Experience Package" Leesburg, Virginia, May 2018 … The National Conference Center, the largest conference center on the East Coast, is a leader and enabler in learning, development and training meetings. The National enhances the learning experience by offering value-add amenities to meetings held on any of the following Learning Experience HOT dates, for the day or the week of: June 3 | July 8 | August 5 | September 5 The National's "Learning Experience Package" includes the Complete Meeting Package (CMP), an inclusive per person charge for the critical components of meeting ...
Now Available for Download: HEBS Digital’s GDPR Whitepaper
HEBS Digital | May 7, 2018
At HEBS Digital, we make it our job to keep hoteliers in the know about the latest developments in the industry that could affect their online strategies. The European Union's new privacy law, the General Data Protection Regulation (GDPR), begins on May 25th and will affect hotels across the globe. We've prepared some tools to help you navigate this change. Download the GDPR Whitepaper: What Hotels Need to Know and How to Prepare to learn about: What the GDPR is: Get familiar with the new data protection and privacy regulation affecting EU citizens. The Most Important Changes that Come with the GDPR: Discover the most important chang...
The Mayumi Hotel Streamlines Mobile Keyless Access for New Flexible Stay, Community Driven Project with OpenKey
OpenKey | May 4, 2018
Upscale communal hospitality space in Culver City, California, enhances onsite environment with a mobile access solution Dallas, TX (May 4, 2018) – As travelers become more favorable towards implementing technological advances in their trips and experiences, the same desire for streamlined accessibility and convenience has emerged for their hotel check-in and home-living as well. That's why Mayumi, a new 35-unit boutique hotel nestled in Culver City, California, has partnered with OpenKey, the industry standard for universal mobile key technology in hotels. Through this partnership, the Mayumi Hotel now offers an experience-focuse...
6 Travel Companies With Brilliant Digital Strategies
May 4, 2018
Digital has fundamentally changed the way we do business – and the travel industry is on a digital journey all of its own. Competition amongst travel companies is hotter than ever, and in the digital age the most successful companies will be the ones who build a relationship with their customer which ensures a return trip. Stay up to date with your industry - get your free copy of the latest Digital Travel Summit Whitepaper, for eCommerce and digital professionals in travel: https://bit.ly/2Ku4Th8 In this report you'll find out how leading travel companies including Ryanair, Accor Hotels, Hilton Worldwide, Royal Caribbean and Best...
New Research Shows Consumers Spend $5.2 Billion Annually in Fraudulent and Misleading Hotel Booking Transactions
the American Hotel & Lodging Association | May 3, 2018
Nearly one in four consumers say they were misled by a third-party travel company Washington, D.C. – May 3, 2018 – As Americans begin gearing up for the busy summer travel season, new research from the American Hotel & Lodging Association (AHLA) suggests that online booking scams and fraudulent and misleading travel websites and companies continue to mislead and confuse consumers. That's why AHLA is encouraging consumers to Avoid Shady Deals and Have a Sunny Stay by searching smarter for their hotel stays through the launch of their summer "Search Smarter" education and awareness campaign. In a new survey commissioned by...
Hotels Have a Growing Guest Loyalty Problem … and They May Not Even Know It
Terri Miller | May 3, 2018
By Terri Miller "We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better." – Jeff Bezos The ability to inspire guest loyalty is, without a doubt, a valuable predictor of long-term success within the hospitality industry. Loyal guests bring recurring revenue, and positive reviews, feedback, and recommendations, inspiring a virtuous circle of reward. However, there has been much discussion as of late alluding to the steady demise of traditional loyalty programs. The question has become less about how to make incremen...
HEDNA Announces Diverse Speaker Lineup and Refreshing Program for Global Distribution Conference in Lisbon
Hotel Electronic Distribution Network Association (HEDNA) | May 3, 2018
Conference to showcase thought leaders, innovations, new ideas, and a different perspective on guest and customer engagement. Washington, DC (May 3, 2018) – HEDNA, the Hotel Electronic Distribution Network Association, has announced the speaker lineup and agenda for the 2018 Distribution Conference in Lisbon, Portugal from June 4 to 6, 2018. The gathering is the only event that connects the most innovative thinkers, hospitality professionals, technology providers and experts across the globe. Click here to register for the event which is already on the way to selling out. 'A Conversation with Tomorrow's Guest,' is the theme o...
TravelClick Announces New Partnership With SEH United Hoteliers
SEH United Hoteliers | May 3, 2018
Partnership Offers SEH One-Stop-Shop for Everything from Reservations and Guest Management to Web Solutions and Business Intelligence NEW YORK, May 3, 2018 – TravelClick, a leading global provider of data and revenue-generating solutions for hoteliers, today announced the Company's new partnership with SEH United Hoteliers, Europe's very first multi-brand hotel cooperative, to better connect its hotel customers around the world with a full range of digital services, all on one platform. SEH has over 600 properties overall, which is equivalent to about 23,000 rooms. TravelClick developed a tailor-made solution fully adapted to all ...
Cendyn Nominated for Two World Travel Awards 2018 Across Three Regions
Cendyn | May 3, 2018
Cendyn has been nominated for Leading Hotel CRM Technology Provider 2018 and Leading Data Driven Marketing Agency 2018 in North America, Asia and Europe Boca Raton, Florida - Thursday May 3rd, 2018 – Cendyn, the leading CRM and sales platform in the hospitality industry, has been nominated for two World Travel Awards across three regions; Leading Hotel CRM Technology Provider 2018 and Leading Data Driven Marketing Agency 2018 in North America, Asia and Europe. "It's a true honor for us to be nominated again for these awards, especially across some of our biggest growth regions – Europe and Asia" says Charles De...
What Will Your Front Desk Staff Do With All the Extra Time They Have After Adopting Text Messaging Automation?
ALICE | May 2, 2018
Hotels using automated text messaging have seen guest engagement increase by over 25% by Alex Shashou Texting has emerged as one of the most popular ways for hotels to communicate with their guests. However, the time-consuming nature of one-on-one text messaging makes it seem at times at odds with the busy atmosphere of the front desk. A tool such as guest messaging automation increases employee productivity as it enables hoteliers to spend less time doing the actual sending and more time communicating. In recent beta testing, hotels that have adopted guest message automation as a part of their communication strategy have seen an increa...
5 Signs It’s Time to Change Your Hotel Property Management System
May 2, 2018
By Jos Schaap CEO and Founder - StayNTouch Your hotel property management system (PMS) is the beating heart of your hotel - responsible for streamlining operations, optimizing guest service and maximizing revenue. However, like most technology, it has a limited lifespan. As technology evolves, so will your property's (and guest's) unique needs and goals; resulting in the inevitable necessity to reevaluate your current PMS. Even a once-invaluable PMS can eventually outlive its suitability; at that point, replacing your PMS may be a more effective decision than reworking it. Unfortunately, hoteliers often delay the replacement of this ess...
Two Roads Hospitality Selects Inntopia for Company-Wide CRM Platform
Inntopia | May 2, 2018
[STOWE, May 2, 2018] – Two Roads Hospitality, the Denver-based lifestyle hotel management company that includes Thompson Hotels, Destination Hotels, and Joie de Vivre Hotels, has contracted with Vermont-based Inntopia for a custom CRM database, marketing automation, and guest recognition platform to be installed across most of its North American properties in 2018. "We chose Inntopia for three reasons," said Two Roads Hospitality CMO Sherri Gilligan. "First, their technology is better than anything else out there in hospitality CRM. Second, their company culture is very similar to ours, and we know that our people will work well w...
Milestone Partners With Yelp to Launch New Client Offering
Milestone Inc | May 2, 2018
Milestone Launches Comprehensive Reputation Management Offering that includes Yelp SILICON VALLEY, CA. May 2, 2018 -- Milestone, a provider of digital marketing solutions for location-based businesses, today announced participation as a Yelp Ads Certified Partner (YACP) to enable Milestone to help location-based businesses manage their presence on Yelp. This new offering helps consolidate the work of managing a businesses' online presence by allowing location-based businesses to manage their Yelp listings, restrict competitive advertising on the Yelp page with branded profiles and leverage the advertising-based solutions managed by Mile...
Cachet Boutique NYC Enhances Guest Connectivity and Marketing Efforts with BeyondTV by Hotel Internet Services
Hotel Internet Services, Inc. | May 1, 2018
Upscale and trendy New York property leverages HIS platform to communicate brand story to guests while providing the latest in television streaming technology New York — May 1, 2018 — Hotel Internet Services (HIS), a full-service provider of internet services and solutions for the hospitality industry, has announced the successful implementation of its BeyondTV solution at the Cachet Boutique NYC, an ultra luxurious hotel in New York that serves as the U.S. flagship property for the Cachet Hospitality Group. Setting itself apart as an urban cultural oasis and with plans set to revive the world famous Playboy Club in Fall 201...
Lodging Interactive Launches Industry First Real-Time Reputation Management
Lodging Interactive | May 1, 2018
PARSIPPANY, NJ – May 1, 2018 Lodging Interactive, an award winning digital marketing and social media engagement agency exclusively serving the hospitality industry, today announced the launch CoMMingle Live Real-Time Reputation Management for hotels and resorts. CoMMingle LiveSM provides the highest level of reputation management by writing and posting guest review responses on all major OTA's, social media platforms and for major hotel brands. The service also ensures franchised properties remain in compliance with brand guidelines while maximizing brand quality scores. "There is no question the guest review landscape continues ...
ALICE’s Gillian Feldman Returns to California to Scale Growth in the California Market
ALICE | April 30, 2018
New York - NY - ALICE Senior Sales Executive Gillian Feldman has relocated to Los Angeles to scale growth in the California market. ALICE is the hospitality industry's leading operations technology, connecting every department of the hotel with one platform for all staff communication and guest requests. Following its $26M Series B funding in 2017, ALICE acquired California-based concierge software provider GoConcierge. The merger with GoConcierge has allowed ALICE to upgrade their services with existing clients and greatly accelerate the pace of new opportunities. More than two thousand hotels across the country and around the world ha...
Three Ways Hoteliers Can Increase Direct Bookings Today
Vizergy | April 30, 2018
With the constant evolution of the bookings landscape and the hospitality industry overall, comes the indefinite anxiety of optimizing marketing channels to maximize revenue and the questions of "could we be doing more to boost direct bookings?", "How do we decrease customer acquisition costs?", or "how can we minimize revenue lost to OTAs via commissions?" The one initiative within the hospitality space that major brands have taken on with a fury and huge marketing spend is the push to drive more direct bookings and pull business away from Online Travel Agents (OTAs) which charge hotels ever-rising commissions for bookings. While book...
IDeaS Expands Partnership With Preferred Hotels & Resorts to Over 100 Properties
IDeaS | April 30, 2018
Luxury independent hotels worldwide use IDeaS technology to elevate revenue strategy MINNEAPOLIS – APRIL 30, 2018 – IDeaS Revenue Solutions (IDeaS) is proud to announce that more than 100 Preferred Hotels & Resorts properties have installed IDeaS revenue management technology. With nearly three decades of innovation in hospitality technology, IDeaS' solutions equip this group of independent hotels worldwide with a clear view of their data across more than 100 word-wide hotels with 22,000 guest rooms. Through pricing, forecasting and optimization strategies, Preferred Hotels & Resorts' properties have leveraged IDeaS ...
