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Technology
Thayer Ventures Announces Katherine Grass as Venture Partner, Expanding its Global Focus in Travel and Transportation
Thayer Ventures | April 20, 2018
San Francisco, April 20, 2018 – Thayer Ventures, the only venture capital firm focused exclusively on innovation in travel and transportation technology, announced the appointment of Katherine Grass as Venture partner. Grass is based in Madrid and will help further accelerate the firm's alignment with global strategic investors and its investment reach to promising start-ups in Europe and Asia. Thayer Ventures had the first close of its Fund III last year. "We are very pleased to welcome Katherine Grass," said Chris Hemmeter, Managing Director. "Katherine brings a unique track record, which includes growing a global investment fun...
ALICE to Showcase Their Products and Speak About the Future of Connected Hotel Operations at Maestro User Conference
ALICE | April 19, 2018
ALICE, the hospitality industry's leading operations platform, will be showcasing its complete suite of hotel management and guest engagement products at the Maestro User Conference, April 23-26. Click here to schedule a meeting with our team. ALICE integrates directly with Maestro PMS (as well as most other Property Management Systems). The integration between ALICE and Maestro gives hotels a holistic view to the guest journey -- from booking to post-stay. By combining the booking and billing information collected by Maestro and guest preference and request history recorded by ALICE, hoteliers have actionable data to improve guest serv...
Who Will You See at Meet the Money?
Jim Butler | April 19, 2018
By Jim Butler and the Global Hospitality Group® Hotel Lawyers | Authors of www.HotelLawBlog.com 18 April 2018 - It's almost May, so our annual Meet the Money® Conference is almost here! JMBM's Global Hospitality Group® will host the 28th year of our national hotel finance and investment conference May 7-9, 2018 at the Hyatt Regency LAX. This must-attend event gives you access to plenty of efficient networking and the latest insights into industry trends and strategies. The industry's top hotel owners, developers, operators, brands, investors, lenders, and other capital providers come together every year at Meet the Money to ...
Why Not List Your Hotel on Airbnb?
April 19, 2018
Ever since Barry Manilow's drummer, David Rozenblatt, convinced Airbnb to start renting out whole properties in 2010, it has been technically possible for a hotel to be listed on the platform. However, it was only recently that Airbnb began to actively court the hotel sector. The segment particularly targeted by the sharing economy platform is boutique hotels and bed and breakfasts (B & B's), which can offer the 'personalized experience' that Airbnb seeks to provide to its customers. By August 2017, Airbnb had listings for 15,000 boutique hotels, about 10 months after introducing them to the platform, according to th...
Using Predictive Guest Intelligence to Drive Guest Retention and Revenue
Concilio Labs | April 19, 2018
New e-book from Concilio Labs explores the power of actionable insights to anticipate guest needs, increase sales and optimize hotel business performance Washington, DC (April 19, 2018) – Concilio Labs, a leading hospitality technology company, today announced the release of a new e-book titled, "Using Predictive Guest Intelligence to Drive Guest Retention and Revenue." As the gap between guest expectations and hotels continuing to grow, the revealing e-book uncovers actionable strategies to better understand and measure up against those expectations. Predictive Guest Intelligence (PGI) takes a high-level look at all the data avai...
Bookings Rise for Peru’s Most Influential Hotel Chain Following SiteMinder Deal
SiteMinder | April 19, 2018
Dallas, USA – Online bookings have risen 25 percent for Peru's largest and most influential hotel chain, Casa Andina, only months since rolling out enterprise distribution technology from the global hotel industry's leading cloud platform, SiteMinder. The reported success signifies the latest milestone for SiteMinder in Latin America, where the company has cemented its rapidly-growing position as one of the region's trusted providers of best-in-class hotel technology. "All of us at Casa Andina know that our hotels are not just properties, they are a window to our country of Peru. To remain competitive in the local tourism sector, ...
Evaluating the Hype Behind Mobile Keyless Entry for Hotels
April 19, 2018
By Jos Schaap CEO and Founder - StayNTouch With the ongoing evolution of technology and consumer preferences, we frequently bear witness to a trend of forced adaptation amongst businesses, both large and small. Across industries, business owners can often recognize the tides of change rapidly approaching their service offering. Hoping not to be left behind, they fervently work to prepare for those impending upsets by adopting responsive, small-scale changes to ride the wave of the bigger vision and more innovative players. Adapt and evolve is the key to survival in a competitive consumer market, after all. The only problem is, in today'...
Guests Take Mobile Control of Their Journey With Maestro PMS Pre Check-In, Privacy Options, and Amenity Requests
Maestro PMS | April 18, 2018
Mobile Pre-Arrival Requests for Amenities, Parking, Early Check-In Empower Staff To Provide High-Touch Service Markham, Ontario – April 18, 2018 – Mobile convenience is an essential and expected part of today's guest journey. Maestro PMS property software offers operators and guests a complete variety of mobile guest services that begin with pre-registration, pre-arrival amenity requests, mobile check-in, and in-house service requests. Maestro PMS President Warren Dehan said, "We understand the importance of mobile to our clients and their guests. Maestro provides an array of mobile-driven property software systems that str...
Top Three ‘Best US Hotels in 2018’ Rely on dormakaba Electronic Locks
dormakaba | April 18, 2018
Half of U.S. News & World Report 'Top Hotels Worldwide in 2018' Trust dormakaba Locks MONTREAL, QC, CANADA – April 18, 2018 – dormakaba, the provider of Saflok™ and Ilco™ electronic locks, congratulates its clients in the U.S. News & World Report 2018 'Best Hotels' list. The top three hotels in the publication's U.S. ranking are the Four Seasons Resort Lanai, The Peninsula Chicago, and The Langham, Chicago. All use dormakaba electronic locks for reliable, secure guestroom access. For more information on dormakaba electronic hotel locks, click here. The Langham, Chicago Director of Safety and Risk John Wa...
Intelity Solutions Helping Hotels Achieve Higher AAA Diamond Ratings
Intelity | April 17, 2018
Recent updates to AAA Diamond Rating Guidelines reflect the importance of connecting travelers and hoteliers via mobile technologies such as mobile apps, mobile keys, and mobile concierge Orlando, Fla. — April 17, 2018] — AAA has revised its Approval Requirements and Diamond Rating Guidelines to now "reflect the importance of connective technologies that allow guests and lodging operators to interact on an increasingly personalized basis." What this means to hoteliers looking for a higher AAA Diamond Rating is they will now be expected to connect their guests to hotel staff and services by smartphones and tablets and keep t...
The True Essence of Hotel Revenue Management
Dan Skodol | April 17, 2018
By Dan Skodol In 1972, an employee of British Overseas Airways Corporation by the name of Ken Littlewood provided the genesis of what has become today's revenue management (RM) discipline. He established "Littlewood's Rule," a yield management rule that addressed revenue maximization by proposing that discounted fares be accepted if their revenue value exceeded anticipated revenue from the expected value of full-fare tickets. Littlewood's algorithm led to experimentation with "fenced" pricing and a forecasting system based on seat inventory. Airlines also tried to fill as many seats as possible by predicting how many booked passengers w...
HOLIDAY INN® Orlando Airport Hotel Completes Multi-Million Dollar Renovation and Transformation Into Brand’s New H4 Design Concept
Sarona Holdings | April 17, 2018
Orlando, Florida (April 17, 2018) – The Holiday Inn® Orlando Airport hotel has recently completed a multimillion-dollar renovation to the property's 290-guest rooms, conference facilities, lobby and other public areas to reflect the Holiday Inn brand's innovative H4 design concept. Sarona Holdings of Orlando, Florida, the hotel's ownership and management group, has transformed the seven-story, dual-tower property to meet the needs of today's guest with a modern open living-room concept, increased technology and comfortable guest-rooms that adjust to the travelers' needs. InterContinental Hotels Group (IHG), one of the world's ...
MDM Hotel Group Adds Aptech’s Execuvue® Business Intelligence System to Its Suite of Financial Tools
MDM Group | April 17, 2018
Award-Winning Operator Implements Execuvue BI Solution; Automatically Integrates Data from PMS, Timeclock and Aptech's Accounting and Budgeting/Forecasting Applications PITTSBURGH – April 17, 2017 – Aptech Computer Systems announced Miami-based MDM Hotel Group implemented the Execuvue Hospitality Business Intelligence System to automate data gathering, performance reporting and analysis for its portfolio of hotels. MDM is a respected developer that operates full service Marriott and independent properties and commercial businesses in South Florida. Aptech is the leading provider of business intelligence, budgeting and forec...
StayNTouch Partners With 3C Payment to Expand Payment Options for Hotels Using Rover PMS™
StayNTouch Inc. | April 17, 2018
Bethesda, MD – APRIL 17, 2018 – StayNTouch, an innovator in mobile technology and Property Management Systems (PMS) for hotels, is pleased to announce it has partnered with the 3C Payment, a leading integrated global payments solutions company that specializes in Point-to-Point-Encryption (P2PE) Solutions and EMV tokenized transaction flows. "When it comes to accepting payments, hotels are in a balancing act," said Damien Estrade, Head of Business Development of 3C Payment, "Today's hoteliers are focused on delivering a guest-focused hotel experience, where the back-office functions of the stay are as frictionless as possibl...
Luxury California Hotel Group Selects ALICE to Standardize Operations And Communication Across Seven Properties
ALICE | April 16, 2018
ALICE has been selected by multi-generational owned luxury properties, The Woodside Hotel Group, to enhance their internal communication, concierge operations, and guest engagement, across seven of their ten stunning properties in Northern California. ALICE is the hospitality industry's leading operations technology, connecting every department of the hotel with one platform for all staff communication and guest requests. ALICE recently acquired concierge software provider GoConcierge to augment its technology and customer service offering. Before ALICE, the Woodside Hotel Group used various methods of communication and task delegation,...
Effective Hotel Copywriting in 3 Key Steps
Kate Bielamowicz | April 16, 2018
By Kate Bielamowicz The power of great hotel copywriting on your website can't be overstated. Far more than filling space on a page, the right words can spark the imagination of your potential guests, and move them one step closer to booking. Persuasive copywriting can fire up your conversion rates by using the kind of language that differentiates you from the competition, and connects your brand with your audience. While there are countless ways to upgrade the copy on your hotel website, the following three tips (with examples) are relatively easy to apply and can have a major impact. Focus on the needs of your guests The attention spa...
Talent and Technology Go Hand-in-Hand in Contact Centers
JLL Real Views | April 16, 2018
Technology is transforming the way organizations interact with customers—but even the most promising digital tools still work best when paired with skilled humans. High-tech solutions like blockchain and automation will unquestionably reshape the contact center industry in the coming years. Yet this digital disruption is not expected to replace people entirely. Instead, contact center operators are seeking tech-savvy, customer service-oriented talent to work alongside robots. This dual focus on talent and digital strategy is fueling momentum in the U.S. contact center sector, where growth is currently outpacing the global industry...
HMC Adds Sleep Inn & Suites Longview North to Portfolio of Texas Managed Properties
Hospitality Management Corporation (HMC) | April 16, 2018
Dallas, TX - Leo Spriggs, President and CEO of Hospitality Management Corporation (HMC), is happy to share the addition of the Sleep Inn & Suites Longview North Choice Hotels® to the company's list of Texas managed properties. The company continues its ongoing business expansion which is made up of full service, conference center, select service and limited service hotels. HMC is one of the country's largest third-party privately held hotel management companies, ranked in the top 40 of all third-party privately held hotel management corporations. The hotel is located near Tomlison Parkway and Loop 281, just north of Longview's ...
Is Your Hotel Booking Engine Destroying Your Profitability?
Vikram Singh | April 16, 2018
By Vikram Singh Almost every other day, I see a headline about the latest trend that is going to have a massive impact on hotels and travel. Some might even be worth exploring. However, the fact remains that if your hotel booking engine is hard to use, none of the trends will have any impact on your net operating income and profits. Having worked in hotels most of my adult life, and having traveled extensively, I have vast experience booking rooms every way possible: using phones, travel agents (yes, I am that old), OTAs, and directly from apps. The one consistent problem I find on hotel websites is a disregard for the basic usability p...
SHR Names Chief Product Evangelist and Director of Product Management
SHR | April 16, 2018
HOUSTON, TX, April 16, 2018—SHR, Sceptre Hospitality Resources, a pioneer in advanced hotel distribution technologies and developer of Windsurfer® CRS, announced the promotions of associates Estella Hale and Doug Tucker. Estella Hale will be adding to her already rich history with SHR by moving from Vice President of Product to becoming the company's first Chief Product Evangelist. In her new position, she will act as the voice to SHR's vision of being the most trusted brand for hoteliers, working to inform, persuade, and convert the clients she serves toward their best hospitality technology. Estella originally joined Whitebo...
Ayana Resort and Spa Selects TeleMatrix Phones
Cetis | April 16, 2018
Ayana Resort and Spa Bali installs TeleMatrix 9600 Series cordless telephones. Ayana Resort and Spa Bali has installed 150 TeleMatrix brand 9600 Series 9602MWD single-line analog cordless telephones through Cetis channel partner PT Aneka Spring Telekomindo, Jakarta. The award-winning Ayana Resort and Spa is a world–class destination resort located on 90 hectares of cliff-top land perched above Jimbaran Bay, just 10 kilometres from Bali airport. The Ayana features 19 restaurants and bars an exclusive private beach and beach club, 12 swimming pools, and a world-class spa. For your next new construction or renovation project, contact...
Channel Manager for hotels:
Bookingjini | April 13, 2018
Still, logging into various OTA profiles and updating your inventory on each one of them. How cool will it be if that is done automatically? Channel Manager is the solution for you which updates inventory for you, checks rate parity, etc. all from a single dashboard. Get a channel manager for yourself now and get things done. Please visit www.Bookingjini.com or call us on 9439491151 for further details. ...
5 Big Hotel Website Design Trends for 2018
Steffan Berelowitz | April 12, 2018
By Steffan Berelowitz Web design trends rarely stay still for long. In 2018, we're seeing some creative new ideas and a few reimagined versions of retro designs. In the hyper-competitive hotel industry, great design is especially crucial. Guests compare options quickly and judge hotels within seconds based on the look and feel of their website. Great design instantly tells your potential customers they're in the right place. It lets them know your hotel offers the kind of experience they're looking for. But more than that, it has the ability to distinguish you from the crowd, and hint at the possibility that your hotel offers something ...
How Video Tools and Screen Sharing Can Help Today’s Hotel Salespeople Stand Out
Doug Kennedy | April 12, 2018
By Doug Kennedy In the 2010's we have witnessed a transition in group bookings to electronic conversations, as an increasing percentage of meetings, conferences and events are being booked without there being even one voice call between buyer and seller. While there is still human engagement needed to finalize contracts and details, sales is increasingly a depersonalized, transactional process done via direct email (to "sales@hotelname.com") or via correspondence that takes place in online portals. In the currently strong economy, most salespeople seem to be content with simply responding electronically. In other words, if the lead come...
