Percipia Collaborates With Amazon’s Alexa Smart Properties Hospitality to Launch VIVA+
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Technology
Beekeeper Ranks No. 59 on SaaS 1000
Beekeeper | April 12, 2018
Company is projected to double in size worldwide in 2018; Today 100 employees are working at Beekeeper offices in San Francisco, Zurich, London, and Berlin SAN FRANCISCO, CA April 12, 2018 - Beekeeper, a digital workforce platform recently awarded the most innovative technology of 2018, has ranked No. 59 on the SaaS 1000, a prestigious index of Software as a Service (SaaS) companies algorithmically ranked by a number of growth indicators such as hiring trends and team expansion rates. As the SaaS product landscape continues to expand, lists like the SaaS 1000 are incredibly useful tools for SaaS pros to evaluate the groundbreaking trend...
How Future-Proof Is Your Hotel PMS? Download Free 10-Point Checklist Now
StayNTouch | April 12, 2018
Hotel technology innovator StayNTouch introduces the definitive 10-point checklist to put your property management platform to the test In a service-oriented industry like hospitality, it is critical to keep up with technology advancements. According to the 2016 Trends vs. Technologies Report, 78% of decision-makers across all sectors agree that keeping up with tech trends is vital, and 86% agree that it gives their competitive business advantage. While there isn't a silver bullet to future-proof your business, making the right technology decisions to match your goals will help set up your hotel for success in the long run. In many resp...
Voice Search and Digital Voice Assistants: The Next Big Thing in Hotel Distribution and Marketing Background
HEBS Digital | April 12, 2018
As one of the most exciting trends in hotel marketing and distribution strategy, voice search has galvanized the hospitality industry, both in preparation for evolving consumer behaviors and technology advancements. Termed "the next billion" by the Wall Street Journal, voice search through digital assistants is here and the possibilities for the technology are endless. With the forthcoming generation of Internet users worldwide preferring communication with images and, most importantly, voice activation, there is a great opportunity for hotels in this landscape. Speaking to a digital voice assistant that can understand and execute a req...
ALICE Welcomes Hospitality Technology Specialist Custódio Barreiros as Company Officially Expands into Europe
ALICE | April 11, 2018
ALICE, the hospitality industry's leading operations technology, welcomes Custódio Barreiros as Director of Enterprise of Europe to enlarge ALICE's footprint internationally. Custódio joins ALICE after the company's acquisition of concierge technology GoConcierge. The increased traction in recent months has resulted in a tripling in the size of its salesforce across North America and Europe. Thousands of hotels around the world have chosen ALICE for the transformative effect joining all hotel staff departments onto a single platform has for improved task management and employee communication. ALICE's guest engagement t...
Travel Agencies Face Challenges with Payment Processing
HRMA-LLC | April 11, 2018
Even in an increasingly internet driven world, travel agencies have remained an integral part of the travel industry. Once, the travel agent was the sole means of purchasing travel arrangements. Today, the internet is saturated with outlets where the average person is able to make all their travel purchases without having to speak to a single person. Even with these changes to the business norms, many still want the service and personal touch associated with a travel agent. Over the last ten years, the travel industry as a whole has seen staggering growth. Revenue growth inevitably increases competition and the saturation of a market, t...
Travel Agencies Face Challenges with Payment Processing
April 11, 2018
Even in an increasingly internet driven world, travel agencies have remained an integral part of the travel industry. Once, the travel agent was the sole means of purchasing travel arrangements. Today, the internet is saturated with outlets where the average person is able to make all their travel purchases without having to speak to a single person. Even with these changes to the business norms, many still want the service and personal touch associated with a travel agent. Over the last ten years, the travel industry as a whole has seen staggering growth. Revenue growth inevitably increases competition and the saturation of a market, t...
Travel Agencies Face Challenges with Payment Processing
April 11, 2018
Even in an increasingly internet driven world, travel agencies have remained an integral part of the travel industry. Once, the travel agent was the sole means of purchasing travel arrangements. Today, the internet is saturated with outlets where the average person is able to make all their travel purchases without having to speak to a single person. Even with these changes to the business norms, many still want the service and personal touch associated with a travel agent. Over the last ten years, the travel industry as a whole has seen staggering growth. Revenue growth inevitably increases competition and the saturation of a market, t...
Hospitality Social Media Marketing News – April 4, 2018 Issue
Lodging Interactive | April 11, 2018
It's just been two weeks since we sent our last social media update newsletter, and so much has already changed. Keep reading to see what these changes mean for hotels and resorts in the hospitality industry, and don't forget to keep an eye out for biweekly updates moving forward! We don't want you to miss a single thing that could improve your hotel's social performance, so we'll be compiling bi-weekly lists of the most important changes happening on social media and how it will affect the hospitality industry. Instagram New Working Hashtags & Account Links in Bios Instagram just released a new feature that allows users to attach ...
Former Sony Interactive CEO Andrew House Joins KEYPR’s Advisory Board
KEYPR | April 11, 2018
KEYPR®, the leading hospitality technology company whose cloud-based platform integrates an end-to-end experience for guests and staff through embedded and mobile devices, announced today that the former CEO of Sony Interactive Entertainment, Andrew House, has joined the company's Advisory Board. House is a welcome addition to a strong group of industry leaders currently advising KEYPR's management team. During House's deep career at Sony, he was widely credited with making PlayStation a household name through global leadership and savvy marketing tactics. House's expertise was critical in developing marketing and communication ...
Three Ways Hotel Maps Can Improve Guest Experience
Jon Croy | April 10, 2018
By Jon Croy NASA originally coined the term "digital twin," in reference to a virtual model of a physical product, process or service. The administration introduced the concept to solve complicated challenges they faced in the early days of space exploration. Although the digital twin concept has been around for awhile, it is gaining traction in other industries - like hospitality. For hoteliers, a digital twin of a physical building provides an opportunity to understand guest needs and improve the customer experience across all channels. The most practical way to implement an indoor map for guest use is through an existing mobile app. ...
Intelity to Host Voice Technology Webinar
Intelity | April 10, 2018
Session to discuss how hoteliers can benefit from Intelity's ambient technology, ICEvoice [Orlando, Fla. — April 10, 2018] — Artificial Intelligence (AI) voice command technology is infiltrating the hospitality landscape, with guests eager to enjoy its conveniences and hoteliers ready to capture new revenues and boost operational efficiencies. In two weeks, Intelity will hold a webinar titled "Say Hello to ICEvoice." Led by Chief Sales & Marketing Officer Gregg Hopkins and Chief Technology Officer Chris Grey, the online session will discuss how guests can use voice commands for requesting services and controlling the in-...
Infor EzRMS Mobile App Enables Revenue Management on the Go
Infor | April 10, 2018
New Application Provides Ultimate Flexibility for Hospitality Industry NEW YORK - Apr 10, 2018 - Infor, a leading provider of industry-specific cloud applications, today announced the availability of Infor EzRMS Mobile as part of the company's overall portfolio of Hospitality Revenue Management Solutions. The application, available through Google Play™ Store and Apple App Store, enables users to stay on top of their business by providing critical information on mobile devices. It provides the right information at the right time so hoteliers can analyze trends and make pricing decisions on the go. Infor EzRMS Mobile provides a ...
The Set Hotels Joins Cendyn
The Set Hotels | April 10, 2018
The Set Hotels looks to the future and implements world's leading hotel CRM platform, Cendyn eInsight, across their hotel group London, United Kingdom - Tuesday April 10, 2018 – The Set Hotels, known for their modern take on grand luxury, is leading the trend for hoteliers across Europe with their decision to partner with Cendyn, the leading hotel CRM platform. Headquartered in London, ultra-luxury hotel group The Set owns and operates three iconic properties in Europe: Hotel Café Royal in London, Conservatorium in Amsterdam and Hotel Lutetia in Paris. With a unique, grand take on each property, The Set prides themselve...
StayNTouch Partners With Juyo Hotel Analytics to Integrate Property Management and Revenue Management Systems
StayNTouch Inc. | April 10, 2018
Bethesda, MD – April 11, 2018 – StayNTouch, an innovator in mobile technology and Property Management Systems (PMS) for hotels, is pleased to announce it has partnered with Juyo Analytics, an innovative Analytics Platform that leverages machine learning to bring advanced performance analytics to hotel customers. "Today's hotels operate in a very competitive marketplace where poor decisions about marketing investment and pricing can quickly put your business at a disadvantage in your compset said Vassilis Syropoulos, Founder & CEO of Juyo Analytics, "In todays competitive market you have to manage your acquisition costs t...
KViHotel Deploys ASSA ABLOY Hospitality Mobile Access Solution for Convenient Keyless Guestroom Entry
ASSA ABLOY Hospitality | April 10, 2018
Newly opened Budapest hotel selects leading provider of hotel security technology for installation of keyless entry with advanced RFID lock technology Stockholm – April 10, 2018 – ASSA ABLOY Hospitality, innovator of security technologies for the hospitality industry, announces the successful implementation of several of its advanced security and access solutions at KViHotel in Hungary. Located in Budapest, KViHotel has implemented ASSA ABLOY Hospitality Mobile Access, VingCard Allure electronic door locks and the Visionline software platform to maximize security and enhance the overall guest experience. The new 40-room prop...
ALICE to Introduce its Suite of Guest Messaging, Staff Operations, and Concierge Technology Products to the European Market At HITEC Amsterdam
ALICE | April 9, 2018
ALICE will showcase the company's industry-leading hotel operations technology at HITEC EUROPE 2018. Stop by Stand 207 for a live demo. New York, NY -- ALICE, the hospitality industry's leading operations platform, is officially launching in Europe and will be exhibiting its complete suite of hotel management and guest engagement products at this year's HITEC Amsterdam, April 11-13, at Stand 207. Click here to schedule a meeting with our team. ALICE joins all staff departments onto a single operations platform to streamline staff operations and enhance the guest experience. ALICE's suite of products include concierge task management sof...
6 Steps to Success in Text Messaging & Chat for Hotel Managers
Sudheer Thakur | April 9, 2018
By Sudheer Thakur Smile! That's what hotel staff are trained to do even when talking on the phone. When you smile, you sound pleasant and interested. What are we to do in a world of texting and chat? As text messaging and chat become the communication channels of choice for consumers, more hotels are adapting to the trend by inviting travelers to connect with them by SMS, chat widget, or messaging app. Consumers love messaging because it's fast, easy, and convenient. A Nielsen-Facebook survey found that 56 percent of people would rather message a business than call customer service. And more than half of respondents said they are mo...
5 Ways to Build Soft Skills in Hospitality
April 9, 2018
A classroom can teach you hard skills that will help you land your first hospitality job. What's much harder to teach — and ultimately necessary to rise through the ranks to your dream job — are soft skills. Sometimes called people skills, soft skills address how you communicate, work with others, and handle the day-to-day aspects of your job. Try these 5 ways to work on your soft skills and impress your employers. 1. Listen to Others Active listening is key to success in hospitality. When you actively listen to a customer, you can not only understand what they need, but demonstrate that you hear them and proactively wo...
Frasers Hospitality Australia Deploys Infor to Deliver Seamless Mobile Experiences and Become a Paperless Business
Frasers Hospitality Australia | April 9, 2018
Operational Productivity Improves by 80%; Business Intelligence Helps the Business Make Informed Decisions in Real-Time NEW YORK - Apr 09, 2018 - Infor, a leading provider of industry-specific cloud applications, today announced global hospitality operator, Frasers Hospitality, has deployed Infor HMS mobility solutions across its Australian properties as part of its digital transformation strategy. The project, which started in 2015 with the deployment of Infor solutions at Frasers Hospitality's Brisbane property Capri by Fraser, has now been extended across all of Fraser Hospitality's Australian facilities in Sydney, Melbourne ...
SHR Names Two New Vice Presidents, Plus New Director
SHR | April 9, 2018
HOUSTON, TX, April 9, 2018—SHR, Sceptre Hospitality Resources, a pioneer in advanced hotel distribution technologies and developer of Windsurfer® CRS, announced the promotions of associates Sally Ramos, Dan Edmonds, and Ian Kemp. Sally Ramos has moved from Director of Implementations to Vice President of Implementation and Consortia Services. In her new position, she will focus on becoming SHR's Implementation Strategist, helping their clients activate SHR services, and finding solutions to streamlining client CRS and Consortia needs. In addition, she will be responsible for executing on SHR services that enhance the hotel gue...
Vizergy Launches New Custom Website for Neighboring Hotel, One Ocean Resort & Spa
April 9, 2018
JACKSONVILLE, Fla. – Vizergy®, the leading intelligent digital marketing solution provider to the travel and hospitality industry, is pleased to announce the launch of One Ocean Resort & Spa, Northeast Florida's only artfully-inspired boutique resort's new website (OneOceanResort.com). "Vizergy is very excited to serve such a fantastic property, right here in our backyard," said Robert Arnold, Vizergy president. "One Ocean Resort & Spa is one of the most unique properties in Northeast Florida and a property that is loved by Jacksonville natives and visitors alike. Jacksonville and the Beaches communities are unique tra...
Why A Mobile App May Be Key to Designing a Better Guest Experience
Terri Miller | April 5, 2018
By Terri Miller, Chief Executive Officer & Co-Founder, Concilio Labs When was the last time you used an app? Today? An hour ago? A few minutes ago? For most of us, apps have become an integrated part of our daily life — we might not even realize the extent to which we rely on them. Our smartphone behavior is typically centered around the convenience and connection that apps readily provide. Despite this prevalence, there has long existed a trend of some businesses hesitating to break into the realm of mobile apps; a hesitation which may also extend to hotels. The push for technological innovation only continues to grow and, wi...
Now Available on the KEYPR Platform: Facebook Events
KEYPR | April 5, 2018
KEYPR's Facebook Events feature allows guests to view a hotel's upcoming events from their in-room tablets and mobile app. What makes the product special? KEYPR®, the broadest hospitality technology platform available offering an integrated end-to-end experience for guests and staff, now supports Facebook events, a first for hospitality. KEYPR's new Facebook Events integration gives hotel guests across the globe a new way to engage with social events while staff have a direct and seamless way to share and promote events both on and off property. Staff can manage and coordinate events directly through a property's Faceboo...
Amara Hotels & Resorts Selects Duetto as Revenue Strategy Partner
Amara Hotels & Resorts | April 5, 2018
Singapore-Based Developer Will Implement GameChanger and ScoreBoard Applications as It Expands Across Asia Singapore, 5 April, 2018 — Amara Hotels & Resorts has partnered with Duetto, hospitality's only Revenue Strategy Platform, to implement two of the company's cloud applications for greater collaboration and more data-driven pricing and distribution decisions across Amara's hotel group. The Singapore-based company will adopt Duetto's Open Pricing application, GameChanger, and its solution for intelligent reporting, ScoreBoard, exclusively across its four hotel and resort properties. "Having a centralized, fully integrated R...
