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Technology
Forget Unuseful Swag: ALICE Brings First Text Messaging-Powered Concierge Service to the Forbes Travel Guide Luxury Summit to Elevate Guest Experience
ALICE | April 4, 2018
ALICE, the hospitality industry's leading operations platform, partnered with Forbes Travel Guide during their annual Luxury Summit, to create the event's first text messaging-powered concierge service. By offering the Summit's hundreds of attendees concierge service at the push of a button, ALICE demonstrated just how convenient and compelling text messaging with hotel staff is as a way to deliver a superior guest experience. ALICE attended the Luxury Summit to celebrate its designation as the Forbes Travel Guide's Official Staff Operations Technology Provider for 2018. Thousands of hotels across the country and around the world use AL...
Give Your Employees the Tools to Create Their Own Solutions
Ann Monroe | April 4, 2018
By Ann Monroe More and more hospitality organizations are discovering the power of giving line-of-business employees the tools to create their own solutions. By moving away from expensive, pre-packaged applications to customized solutions, traditional silos between IT and line-of-business are being broken down to great success. There's long been a growing awareness that there is life beyond spreadsheets and desktop-bound databases and that IT staff are not the only people who can build technology solutions. Now, hospitality organizations of all sizes are realizing how to harness this sentiment and put it into action. Overcoming Hurdles ...
Hospitality Management Corporation Adds Best Western® Casa Villa Suites in Harlingen, TX to Portfolio
Hospitality Management Corporation (HMC) | April 4, 2018
Dallas, TX – Leo Spriggs, President and CEO of Hospitality Management Corporation (HMC), is pleased to announce the addition of this 66-room Best Western® Casa Villa Suites in Harlingen, TX, to their portfolio of managed hotels. The company continues its ongoing business expansion which is made up of full service, conference center, select service and limited service hotels. HMC is one of the country's largest third-party privately held hotel management companies, ranked in the top 40 of all third party and owner operated hotel management corporations. The Best Western® Casa Villa Suites is conveniently located off Express...
Clairvoyix Named Top Hospitality Email Marketing, CRM Company
Clairvoyix | April 4, 2018
Hotel Tech Report based award on data from thousands of hoteliers in 40 countries LAS VEGAS – Hotel Tech Report has named Clairvoyix 2018's top-rated Email Marketing and CRM (customer relationship management) company based on data from thousands of hoteliers in over 40 countries around the world. For the last 3 months more than 100 of the most innovative technology companies have competed for a chance to win this prestigious title. The HotelTechAwards platform (by HotelTechReport.com) leverages real customer data to determine best of breed products that help hoteliers grow their bottom lines. "Email marketing is quickly becoming t...
Hotel Marketing to Millennials
Casey Munck | April 3, 2018
By Casey Munck Millennials, defined as people born between 1982 and 2000, now make up the largest living generation. And they are spending more than ever on travel, with 26% saying they spent more on vacations than in the previous year. What's more, they are also taking charge in helping plan vacations with their parents, with multi-generation travel making up 32% of anticipated domestic trips, higher than any other generation. They are obviously ready to travel and willing to spend on what matters to them, offering tremendous marketing opportunities. However, they are not often swayed by traditional marketing methods. To effectively ta...
Intelity to Showcase Mobile, In-Room Solutions at HITEC Amsterdam
Intelity | April 3, 2018
[Orlando, Fla. – April 3, 2018] — Next week, Intelity will showcase its award-winning mobile and in-room technologies at HITEC Amsterdam. For the first time, European hoteliers will have the opportunity to experience Intelity's new ICEvoice solution that enables guests to use voice commands for requesting services and controlling the in-room environment, including lighting, drapery and temperature. In addition, attendees can engage with Intelity's mobile apps that bring hotel services to guests' fingertips, facilitate mobile check-in/out, and even turn travelers' smartphones into room keys. These technologies and many others...
How Self-Service Is Replacing Traditional Guest Service In The Ideal Guest Experience
April 3, 2018
By Jos Schaap CEO and Founder - StayNTouch Traditionally, the guest experience with a hotel is defined by their interaction(s) with hotel staff, the upkeep of the property and amenities, and the provision of a room which meets or exceeds expectations. However, as any savvy hotelier knows, the current hospitality landscape has outgrown that tradition to make room for improved technology and an enhanced, personalized guest experience. Where guests previously expected to be greeted with cheerful front desk staff, they now prefer mobile check-in, allowing them to bypass lines and interact with the hotel freely (and immediately). Moreover, g...
SHR Teams Up with nSight to Offer Predictive Marketing Suite
SHR | April 3, 2018
HOUSTON, TX, April 3, 2018—SHR, Sceptre Hospitality Resources, a pioneer of advanced hotel distribution technologies, has entered into an agreement with nSight, providing SHR clients access to an increasingly important strategic element; world-class predictive marketing tools. Using OTA search and booking as its data source, nSight helps hoteliers improve transient segment conversion and make better pricing decisions by providing rate shopping, demand forecasting, and marketing recommendations via its advanced product suite. This helps hotels track their competition share, allowing better revenue strategies, which translates into ...
Las Vegas Hotel and Casino Aces Operations Efficiency with ALICE Staff
ALICE | April 3, 2018
New York, NY – Located in the heart of downtown Las Vegas, the Plaza Hotel & Casino has selected ALICE's housekeeping and maintenance software, ALICE Staff, to sync together their interdepartmental communication to increase operations efficiencies and employee accountability. ALICE is the hospitality industry's leading operations technology, connecting every department of the hotel with one platform for all staff communication and guest requests. ALICE recently acquired concierge software provider GoConcierge to augment its technology and customer service offering. Just steps away from the popular Fremont Street Experience, th...
From Dreaming to Booking Part V: The Experiencing Phase How to Capitalize on the Experiencing Phase of the Travel Planning Journey
HEBS Digital | April 3, 2018
By Margaret Mastrogiacomo, VP Strategy This article is the final contribution in a five-part series that uncovers top strategies for reaching potential guests in meaningful moments throughout every stage of the travel planning journey to increase direct bookings. This article focuses on the fourth stage of travel planning: the experiencing phase. So, you've won the booking. What's next? Travelers are filled with anticipation and excitement for their upcoming trip, and now your hotel brand must deliver the best experience possible. While winning the booking may seem like the end of the customer journey, guiding the guest experience throu...
AETHOS Releases Hotel Asset Management Compensation Survey
AETHOS Consulting Group | April 2, 2018
April 2, 2018 – With survey results of more than 200 responses from asset management executives at public lodging REITS, owners and developers, asset management advisory firms and hotel management companies; AETHOS Consulting Group releases the largest study of its kind: The Hotel Asset Management Compensation Report. According to AETHOS Managing Director David Mansbach, author of the study, "The hotel industry is at an inflection point; the current industry cycle calls for flawless execution on asset preservation initiatives, Yet the supply of high performing asset management executives is at an all-time low." Mansbach adds that ...
Midas Hospitality Creates New Sister Company
Midas Capital | April 2, 2018
Midas Hospitality, a premier hotel management group, recently created a sister company called Midas Capital. The company's new office, which is located at 63 Wall St. in New York, will be led by Director of Investments Josh Burrell. Director of Investments Eric Goettelmann will head the St. Louis office, which is located at 1804 Borman Circle in St. Louis and is the headquarters of Midas Hospitality. Midas Capital will offer investors a new fund vehicle in order to raise money for future hotel acquisitions and developments. Instead of investing in only one hotel, this new opportunity gives Midas investors greater diversification as the ...
Rory McCook Named General Manager of Sheraton Harrisburg Hershey in Harrisburg, Pennsylvania
Hospitality Management Corporation | April 2, 2018
Dallas, TX – Leo Spriggs, President and CEO of Hospitality Management Corporation (HMC), is happy to announce that former team member Rory McCook will return to the company as General Manager of the Sheraton Harrisburg Hershey. As an established hospitality professional, he brings extensive knowledge of hotel management and familiarity with the Harrisburg market. He previously held the position of General Manager for the Sheraton Wilmington South Hotel in New Castle, Delaware. Prior to that, McCook worked for HMC as Assistant General Manager at the Sheraton Harrisburg Hershey. His experience also includes numerous management posit...
5 Social Media Strategies for Successful Hotel Marketing
Pipeline Social Media | April 2, 2018
By Leslie Wilkins, Pipeline Social Media A social media presence is essential in the field of hospitality, as we now face a world run largely by digital content. How, then, can you successfully integrate social media with your hotel's marketing campaign? Is it worth the effort? Below are a few practices that will bring you more visibility and ultimately give your hotel competitive superiority. 1. Verify Your Facebook Page Do you see a grey check mark beside the name of your hotel on your Facebook business page? If you don't, you might have a duplicate page in the world of Facebook with unanswered reviews. Let me explain — when a g...
NextGuest Technologies and HEBS Digital Names Peter Seidenberg as its Chief Executive Officer
NextGuest Technologies | April 2, 2018
NEW YORK, NY (April 2, 2018) –NextGuest Technologies ("NextGuest"), the parent company of HEBS Digital and Serenata CRM, today announces Peter Seidenberg as its Chief Executive Officer, effective immediately. NextGuest Technologies, founded by entrepreneur Max Starkov is an award-winning digital technology and marketing firm. Seidenberg will be responsible for continuing to drive innovation, developing new product offerings, and improving operational practices. Seidenberg has been involved with HEBS Digital and the growth of its holding company NextGuest since 2015, when PPC Enterprises ("PPC") acquired a majority ownership stake ...
Strand Hospitality Services Assumes Management of Two Kinston, North Carolina Hotels
Strand Hospitality | March 30, 2018
(Kinston, N.C.) April 2, 2018 – Strand Hospitality Services, a leading provider of hospitality operations, consulting and advisory services, recently announced that it has assumed management of the Hampton Inn-Kinston located at 1382 US-258, Kinston, N.C. and the Holiday Inn Express-Kinston which is located at 1156 Hill Farm Road, Kinston, N.C. The Hampton Inn-Kinston is situated just one mile from downtown Kinston and right off Highway 70 Bypass and Highway 258 South making it the perfect location for both leisure and business travelers alike. The hotel boasts 122 spacious guest rooms and eight flexible meeting rooms. Other ameni...
Hospitality Marketing in 2018: 5 Digital Trends to Watch [Infographic]
MDG Advertising | March 29, 2018
Hospitality marketing is in a state of flux in 2018. The continued growth of online platforms, increasing ubiquity of mobile devices, and shifts in U.S. demographics are fundamentally changing how accommodations are found, researched, and booked. What does this mean for brands? How should you be reshaping your marketing strategy? Which digital tactics and channels are worth watching closely this year? To find out, we went through a host of recent research and analyst reports. To see what emerged, take a look at the overview below, as well as MDG's new infographic, Hospitality Marketing in 2018: 5 Digital Trends to Watch. ...
Rev Up Productivity: The Rise of IoT & Voice
Paul Van Meerendonk | March 29, 2018
By Paul Van Meerendonk Who didn't love the '90s? We had pagers, Spice Girls, video rental stores and paid for our internet connection by the minute. Two decades ago, a household would temporarily sacrifice their only phone line just to connect one stationary device to the World Wide Web. Today, it's difficult to count the number of devices simultaneously connected to the internet in a single home. From TVs, thermostats, doorbells, cameras, lighting, voice-controlled assistants, tablets and mobile devices, a family of four could easily have upward of 20 connected "things"—hence we now have the Internet of Thin...
The Evolution of the Booking Journey
David Gabriele | March 29, 2018
By David Gabriele We've all done it… We've all stayed at a beautiful hotel, visited an amazing destination, or eaten delicious food at a first-class restaurant. We've also taken great pleasure in telling our friends and family about our experiences. That is to say, we have become influencers or trusted brand ambassadors. Conversely, we've also asked for, and received, recommendations from our friends and family, and acted upon these recommendations. In other words, we have been influenced by people we regard as trusted influencers. This, as we know, is word-of-mouth, however it is offline and unscalable. Every hospitality busines...
Hotels Check-in with Customers Ever-Changing Needs
Bhupender Singh | March 28, 2018
By Bhupender Singh Bhupender Singh, CEO of Intelenet® Global Services, says the hotel sector needs to utilise innovative technologies in order to keep its head above water A decade ago, using a travel agent to book your hotel and entire vacation was not considered an antiquated process, reserved only for your grandparents. Fast forward to 2018 and the travel industry has undergone a seismic shift. There's an app for virtually every traveller's need, whether you want a luxury apartment – right now, this second - or a quaint cottage (complete with hot tub) in the back-of-beyond. Tech giants are rapidly expanding their footprint...
TravelClick Acquires Hospitality CRM Solutions Provider Digital Alchemy
TravelClick | March 28, 2018
Acquisition Adds Expertise and Depth to Guest Management Solutions, One of TravelClick's Fastest Growing Products NEW YORK, March 28, 2018 – TravelClick ("the Company"), a leading global provider of data and revenue-generating solutions for hoteliers, announced today that it has purchased Dallas-based Digital Alchemy, a Customer Relationship Management (CRM) and email marketing solutions provider for hotels and spas around the world. Terms of the transaction were not announced. "With its highly regarded, full-service CRM offering and its talented team with deep hospitality expertise, we look forward to having Digital Alchemy join ...
SiteMinder Lands Its 30,000th Customer in River Palace Hotel
SiteMinder | March 28, 2018
Dallas, USA – The global hotel industry's leading cloud platform, SiteMinder, has signed its 30,000th hotel customer as a show of the worldwide demand for integrated hotel guest acquisition technology. SiteMinder has secured River Palace Hotel in Italy to achieve its most recent milestone and continue its strong trajectory in the dynamic European region where forty percent of its hotel customers today are based. According to the director of River Palace Hotel, Paolo Rivolo, what the property needed was flexibility in the setup of its management systems and more autonomy for guests. "Technology is imperative for a hotel like ours, ...
Navigating Hotel Industry Changes With a New Mobile PMS
March 28, 2018
By Jos Schaap CEO and Founder - StayNTouch The future is now, and the hospitality realm is rapidly changing as modern advancements are realized by savvy hoteliers at the forefront of industry-wide improvements. As guest expectations shift in a more mobile-focused, tech-forward direction, we're seeing countless hoteliers embracing the upgrade to a new, mobile PMS software. While the traditional, legacy PMS was confined to a dedicated desktop behind the front desk, mobile and cloud-based PMS frees that technology (and your staff) from those previous limitations. Right from a tablet device, staff can access guest info, manage rates and gro...
Spring Hotel Outlook Shows Stability and Consistency in North American Markets
TravelClick | March 27, 2018
Strong Transient Booking Growth is Welcomed News for Hoteliers in Q1 NEW YORK – March 27, 2018 – TravelClick, a leading global provider of data and revenue-generating solutions for hoteliers, today released new data from the Company's March 2018 North American Hospitality Review (NAHR). According to this data, North American hoteliers are continuing to see growth across all travel segments, up 0.7 percent in average daily rates (ADR) and 1.7 percent in bookings during the first quarter of 2018. This marks an ongoing positive trend from the beginning of the year. Transient travel in particular is experiencing solid growth in ...
