Percipia Collaborates With Amazon’s Alexa Smart Properties Hospitality to Launch VIVA+
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Technology
Digital Signage Expo 2018 to Offer Education, Networking & the Most Extensive Collection of the Newest Cutting-Edge Technologies – All in One Place
DSE | March 13, 2018
Atlanta – Digital Signage Expo (DSE), the world's largest international trade show and educational conference dedicated to digital displays, interactive technology and digital communications networks will present new educational opportunities designed specifically for hotel operators, system administrators and technologists March 27-29, 2018, at the Las Vegas Convention Center. The seminar programs are part of DSE's educational conference designed to help attendees learn about the newest technologies available, how successful digital signage strategies are being implemented and how to best take advantage of them to strengthen gues...
Mobile-First Index Is Approaching – How Can You Prepare?
HEBS Digital | March 13, 2018
By Max Starkov The massive shift from desktop to mobile and tablet devices continues at a rigorous pace. Over 59% of web visitors and more than 51% of page views were generated from mobile devices (smartphone and tablet), compared to 38% of web visitors and 40% of pageviews only two short years ago. In 2017, nearly 27% of bookings and 24% of room nights came from mobile devices (smartphone and tablet), compared to 21% of bookings and 17% of room nights in 2015 (HEBS Digital Client Portfolio Data). As we continue to see the travel planning process become increasingly complex, hoteliers need to find ways to engage their best potential gue...
Anna Geraty is ALICE’s New England Ambassador
ALICE | March 12, 2018
New York, NY – ALICE, the hospitality industry's leading operations technology, welcomes Anna Geraty as Senior Sales Executive of New England. Anna joins ALICE at a time of rapid growth for the company, following its $26M Series B funding in August, and the company's acquisition of concierge technology rival GoConcierge the following month. Anna is a hospitality professional who has worked on property for more than 15 years, amassing a deep understanding of hotel operations, revenue management and sales. With a proven track record at the Pyramid Hotel Group since 2006, Anna excelled in a variety of sales and business developme...
For Successful Marketing, Content Is King
John R. Hendrie | March 12, 2018
by John R. Hendrie Go ahead, tell your story. That is really what your future guests want. Write it down. Cast that story line out, reel them in, land them and deliver on your promise. Ms. Bronyon White, a strategic consultant, had a wonderful take on this evolution with an article about how marketing efforts must use content to influence. Printed collaterals and material really are a waste of money if they are your major marketing focus. Everyone is Wired. We are smashed by those visceral visionary senses, knocked out; we become suspended in reality. You got our attention but missed the connection. A picture is fleeting; I see so many....
Why Customer Service Is the New Marketing and How Live Chat Makes It Possible
Lodging Interactive | March 12, 2018
At any given moment, there's a half dozen marketing buzzwords floating around in the advertising industry. We hear about growth hacking and gamification and wearables, all of which are (or have been) popular strategies designed to help businesses build their brand and market themselves. That's all well and great, but sometimes the most effective forms of marketing are also the most straightforward. This is true when you embrace customer service as an essential component of your hotel's marketing strategy Why Is Customer Service Important for Marketing? Customer service and marketing have traditionally been two very separate departments,...
Winning the Direct Booking: Combat the Effect of Airbnb on Your Hotel’s Bottom Line
HEBS DIGITAL | March 12, 2018
By Margaret Mastrogiacomo and Max Starkov Background: Recently Airbnb announced the formation of a technology partnership with SiteMinder, a cloud-based channel management platform used by more than 28,000 hotels around the world. Now, hotels that use SiteMinder and meet certain criteria from Airbnb can easily list their inventory on Airbnb.com. This includes real-time availability, rates, and content on Airbnb thanks to this new partnership. If there were any doubt as to Airbnb's true intentions of entering the OTA space and start aggressively competing with online travel agency giants such as Booking.com and Expedia, they need to be l...
Angie Hospitality Introduces New and Enhanced Features in Next Generation Voice-Enabled Guest Room Assistant
Angie Hospitality | March 12, 2018
Latest version of industry's only purpose-built interactive AI-powered guest room assistant provides enhanced functionality and added features SAN JOSE, Calif. – March 12, 2018 – Angie Hospitality, developer of the world's first voice and AI solution purpose-built for the hotel environment, announces the release of its next generation enterprise-class, cloud-managed interactive guest room assistant, Angie. After winning the HTNG TechOvation Award in 2017 for its initial release, Angie has since been outfitted with a variety of enhancements and additional features that are designed to make the solution even more robust and au...
Turn Data into Insights to Know What Your Guests Want, Creating Memorable Hotel Guest Experiences Along the Way
the Author | March 8, 2018
By Terri Miller, Chief Executive Officer & Co-Founder at Concilio Labs Last week, I had a revelation while I discussed peanut butter. I chatted with a nice woman in the aisle at my local grocery store. We debated the merits of crunchy vs. smooth, natural vs. added sugar, and of course, generic vs. branded. We each left, satisfied, with different types of peanut butter in our carts. The options were seemingly endless, as the store stocked well over a dozen varieties across several brands and sizes. This small discussion illustrates an issue that hoteliers face every day. Beyond the obvious differences of luxury vs. budget, business v...
From Dreaming to Booking Part II: How to Capitalize on the Dreaming Phase of the Travel Planning Journey
HEBS Digital | March 8, 2018
By Margaret Mastrogiacomo, VP Strategy This article is part two in a five-part series that uncovers top strategies for reaching potential guests in meaningful moments and increasing direct bookings throughout every stage of the travel planning journey. This article focuses on the first stage of travel planning: the dreaming phase. Let's face it. We all understand the need for our next vacation, and some of us may even be counting down the days. But as hotel marketers, how do we reach potential guests at the very beginning stage of the travel planning journey? Is reaching travelers early in the process important? And even more significan...
With Beekeeper, ‘No Employee is Left Behind’ at 1 Hotel Central Park
Beekeeper | March 8, 2018
Workforce communications tool is a must-have for celebrating employee successes, onboarding new staff, posting daily events and making everyone an integral part of the 1 Hotels family SAN FRANCISCO, CA MARCH 8, 2018 - Eco-chic brand 1 Hotels has been experiencing great success with internal team communication since it launched the digital workforce platform Beekeeper. Today three properties are using this tool as the hub of its internal communications operation, and each is finding new uses for staff engagement. Managers at 1 Hotel Central Park, located at 1414 6th Avenue in midtown Manhattan, say Beekeeper is engaging – and even ...
NAVIS Leaders Conference 2018 Sets Attendance Record, Exceeds Expectations
NAVIS | March 8, 2018
NAVIS clients explore new trends, share experiences and discover strategies to drive performance and profits at annual event BEND, Ore. (March 8, 2018) – Attendees from previous years understand why NAVIS Leaders Conferences (NLC) always attracts such a large and inspired audience. With over two hundred attendees, the 2018 event celebrated a record number of participants with featured expert guest speakers from companies including MMGY Global, Marketo, TripTease, Flip.to, Miles Partnership, STR, and Hotel News Now as the exclusive media partner. Attendees were also treated to the unveiling of NAVIS Reveal, a business intelligence...
Agilysys to Highlight Next-Generation Hospitality Software Solutions at HT-NEXT in San Diego
Agilysys | March 8, 2018
HT-NEXT Conference to Focus on the Role of Technology in Delivery of Superior Guest Experiences ALPHARETTA, GA. — March 8, 2018 — Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of next-generation hospitality software solutions and services, today announced that the company will exhibit at HT-NEXT on March 12-14, 2018 in San Diego, showcasing its innovative hospitality solutions that improve operational efficiency, increase revenue and deliver a superior guest experience. The annual conference combines Hospitality Technology's Hotel Technology Forum and HTNG's North American Conference, creating a must-attend educa...
The Future of Technology, Content and the Hotel Guest Experience
Nikolay Malyarov | March 8, 2018
By Nikolay Malyarov To address one of the strategic priorities of the guest experience — access to quality content (e.g. newspapers and magazines) — PressReader partnered with Forbes Travel Guide to survey executives of hotels from around the world to gain insights into their plans for the future. Here are some of the highlights: According to Ben Peacock, founder of the sustainability and innovation company Republic of Everyone, millennials prioritize purpose and sustainability over financial rewards, "if companies fail to prove that they are sincere about environmental and social sustainability, they risk alienating th...
Rate and Bookings Growth Continue Positive Trend for Hoteliers in Early 2018
TravelClick | March 8, 2018
Both Group and Transient Travel Segments Experience Boost During First Quarter NEW YORK – March 8, 2018 – TravelClick, a leading global provider of data and revenue-generating solutions for hoteliers, today released new data from the Company's February 2018 North American Hospitality Review (NAHR). According to this data, North American hoteliers are continuing to experience healthy gains across both average daily rates (ADR) and bookings for all travel segments, up 0.6 percent and 1.3 percent, respectively, in the first quarter of the year. Transient bookings are particularly strong in Q1, up 1.9 percent across the segment ...
GuestTek Promotes Tony Thompson to VP Operations, APAC
March 8, 2018
GuestTek Strengthens APAC Operations Team Calgary, Alberta – March 8, 2018 – Tony Thompson to lead GuestTek's APAC Operations GuestTek Interactive Entertainment continues to expand their Asia Pacific team with the appointment of Tony Thompson as Vice President of Operations, APAC. "Tony's extensive experience in the hospitality industry, combined with his technology and team management expertise, will be a tremendous asset to our APAC operations," noted Scott Watts, GuestTek's Managing Director for APAC. Arnon Levy, GuestTek's President and CEO, added, "Tony has a proven track record of on-time installations, and our custome...
MIWA Lock Company Integrates with OpenKey to Bring Mobile Keyless Entry to Hotel Chains Around the World
OpenKey | March 7, 2018
TOKYO, JAPAN and DALLAS, TEXAS – MIWA Lock Company, Japan's foremost provider of high-performance locks and security systems, announces a partnership and integration with OpenKey, the industry standard for Universal mobile key in hotels. The partnership will bring the enterprise grade security and stability of the OpenKey platform as the mobile keyless entry system for all MIWA digital locks with Bluetooth Low Energy functionality. OpenKey is the largest mobile key company in the world with hotels in 10 countries on 4 continents. Financially backed by several of the largest publicly-traded REITs in the U.S., OpenKey has seen explo...
MIWA Lock Company Integrates With OpenKey to Bring Mobile Keyless Entry to Hotel Chains Around the World
OpenKey | March 7, 2018
TOKYO, JAPAN and DALLAS, TEXAS – MIWA Lock Company, Japan's foremost provider of high-performance locks and security systems, announces a partnership and integration with OpenKey, the industry standard for Universal mobile key in hotels. The partnership will bring the enterprise grade security and stability of the OpenKey platform as the mobile keyless entry system for all MIWA digital locks with Bluetooth Low Energy functionality. OpenKey is the largest mobile key company in the world with hotels in 10 countries on 4 continents. Financially backed by several of the largest publicly-traded REITs in the U.S., OpenKey has seen explo...
Sabre Teams up With Cendyn to Enhance the SynXis Platform With Advanced CRM Capabilities
Sabre | March 7, 2018
SOUTHLAKE, Texas – March 7, 2017 – Sabre Corporation (NASDAQ: SABR), the leading technology provider to the global travel industry, today announced an enhanced technology agreement with Cendyn, the best-in-class customer relationship management (CRM) solutions provider. This arrangement expedites Sabre's rollout of new, intelligent guest profile and experience management capabilites through the SynXis Enterprise platform that will revolutionize insights and personalization opportunities for the hospitality industry. "Our SynXis platform is emerging as a single source of truth for the hospitality industry, given the span of o...
Infor Announces New Collaboration with Deem
Deem | March 7, 2018
New Integration Delivers Leading Travel Management Services & Integrated T&E Solution to the Enterprise NEW YORK - Mar 07, 2018 - Infor, a leading provider of industry-specific cloud applications, today announced a strategic collaboration with Deem, a leading mobile and cloud technology provider for the corporate travel industry, to integrate travel and expense management solutions. Paired with Infor's flexible and configurable travel and entertainment (T&E) expense management solution, this integration offers customers more choice in travel and spend management vendor selection along with an integrated booking tool that...
Stein Eriksen Lodge and Other High Touch Properties Use Post Check-In, Post-Stay Real Time Guest Feedback to Engage, Build Loyalty, Create ‘Personal
Maestro PMS | March 7, 2018
Maestro's GEM, Guest Experience Measurement, Empowers Guests with Social Voice, Strengthens Service and Operations Markham, Ontario – March 7, 2018 – Ask guests what they want from a hotel and most will say an effortless personalized stay. To some that means an attentive staff that remembers them from their previous stays. To others, a clean, quiet room is more important. Successful operators know what guests want, and how to deliver it – thanks to GEM. GEM is Maestro's integrated Guest Experience Measurement system, an online mobile guest feedback solution that gives independent operators real time visibility into wh...
Agilysys Solutions Selected by The Summit Hotel, Cincinnati to Optimize Efficiency and Enhance the Guest Experience
Agilysys | March 7, 2018
InfoGenesis® POS and rGuest® Pay Solutions to be Implemented at New Hotel ALPHARETTA, GA. — March 7, 2018 — Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of next-generation hospitality software solutions and services, today announced that The Summit Hotel in Cincinnati will implement Agilysys' award-winning solutions InfoGenesis® POS and rGuest® Pay for point of sale and payment processing. Scheduled to open in spring 2018, the new property will rely on Agilysys' solutions to help ensure the security of guest payment information while delivering an outstanding guest experiences from day one. The Su...
IDeaS Integrates Voice Control With Revenue Management Technology for Ultimate Productivity
IDeaS | March 7, 2018
ITB Berlin: IDeaS Revenue Solutions Debuts Hospitality's First Voice-Driven Revenue Management Platform Tweet this: @IDeaS_RevOpt features first voice interaction for #RevenueManagement platform at @ITB_Berlin. Hall 8.1 Booth 110. BERLIN – March 7, 2018 – Voice interaction and smart speakers are shifting the paradigm on how people interact with their technology at home, and many businesses are scrambling to adopt this same technology in the workplace to drive efficiency and productivity. A key challenge in the adoption of voice technology is the integration with existing legacy platforms and tools. IDeaS Revenue Solutions ...
San Francisco’s Hotel Zelos, Part of the Viceroy Hotel Group, Selects ALICE to Increase Operational Efficiency and Enhance the Guest Experience
ALICE | March 6, 2018
San Francisco's Hotel Zelos, a Viceroy Hotel, has selected ALICE's suite of hotel technologies to streamline staff operations and enhance the guest experience. Hotel Zelos, which joins sister properties Hotel Zetta and Hotel Zeppelin on the ALICE platform, is using ALICE's concierge software, ALICE Concierge, ALICE's housekeeping and maintenance software, ALICE Staff, and the company's guest text messaging solution, ALICE Guest. ALICE is the hospitality industry's leading operations technology, connecting every department of the hotel with one platform for all staff communication and guest requests. ALICE recently acquired concierge sof...
Hotel Booking Trends and Technologies of 2018
Kacey Bradley | March 6, 2018
By Kacey Bradley With more and more lodging options becoming available, it's up to hotels to provide the best customer service they can. And, while that certainly includes the actual interactions between staff and clients, it also consists of the booking services your facility provides. Each year, this technology changes as the world advances — 2018 will be no different. In fact, the trends in booking have already begun to rise to the top. Here are six of them: 1. The Fall of TripAdvisor — and the Rise of Other Booking Sites Once upon a time, your hotel's reputation depended upon its star rating on TripAdvisor. The site allo...
