The Top 7 Pain Points in Hospitality Procurement and How to Overcome Them
Johannes Vocke | July 24, 2024
Navigating the Complex World of Conversational AI – Part 2
Travel Outlook, the premier hotel call center™ | July 16, 2024
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Katathani Collection Grows Resort Revenue by 15 Percent With IDeaS G3 RMS
IDeaS | November 1, 2023
Real-time analysis and precise room-type pricing elevate Thai-based resort’s revenue management approach SINGAPORE – Nov. 1, 2023 – IDeaS, a SAS company, the world’s leading provider of hotel revenue management software and services, today announced that Katathani Collection has grown revenues across two of its resort properties by 15 percent with IDeaS G3 Revenue Management System (RMS.) Katathani Collection adopted IDeaS G3 RMS across two properties: Katathani Phuket Beach Resort and The Shore. Katathani Collection is an award-winning, Thai-based hospitality group operating in Phuket, Khao Lak, and Chiang Rai. Faced with grow...
How Technology Is Making De-Flagging Easier and Levels the Playing Field for Going Independent
Aaron Shepherd | October 31, 2023
By Aaron Shepherd, the CEO and Co-Founder of APS (Above Property Services) For many of us, entrepreneurship is a terrifying pursuit. Breaking away from the traditional mold to create something new or different is, admittedly, the path of more resistance. It takes courage, innovative thinking and creativity, agility, relentless execution and unflappable commitment to make it work – and even then, many ventures will fail. But those ventures that do find success act as a beacon to anyone with an entrepreneurial spirit; a sign that big dreams can, sometimes, glean even bigger results. Within the world of entrepreneurship, however, exists ...
AHLA Partners With IncentiFind to Identify Sustainability-Related Savings for Owners, Operators
AHLA | October 30, 2023
New partnership makes it easy for hoteliers to find $70 billion of incentives like tax credits, grants, fee waivers WASHINGTON (Oct. 30, 2023) – The American Hotel & Lodging Association (AHLA) and IncentiFind today announced a new partnership to help AHLA’s more than 30,000 members identify sustainability-related cost savings. IncentiFind, a leading green building incentive database, offers more than a half million incentives, including tax credits, grants, fee waivers, rebates, and bill credits. These lucrative credits support the implementation of green measures like energy efficiency, renewables, water conservation, and more, ...
Travel Outlook’s Annette, The Virtual Hotel Agent™ Revolutionizes the Caller Experience at Camelback Resort
Travel Outlook The Premier Hotel Call Center | October 26, 2023
Travel Outlook's revolutionary technology is assisting Camelback Resort answer significant front desk call volume. SANTA FE, NEW MEXICO (October 2023): In every corner of industry, technology is helping companies break barriers and challenge convention. The hospitality industry is no exception, and conversational AI is making its mark, providing a new option for effective and consistent customer service. Many of the calls a hotel front desk receives are repetitive, simple requests, asking routine questions about check-out times, luggage handling, the breakfast location and hours, and general travel information. These types of questions...
Case Study: Boar’s Head Resort, Charlottesville, Virginia
Auto-Chlor | October 25, 2023
Commercial dishwashing solution ensures spotless dishes through precise chemical dosing while reducing waste, cutting costs, and minimizing environmental impact Hospitality companies are seeking products and services to achieve sustainability goals while keeping their environment clean, safe, and operating efficiently. Boar’s Head Resort, a AAA four-diamond country resort owned by the University of Virginia Foundation, was looking for a way to ensure dishwashing operations used the proper chemical dosage and could be efficiently operated and maintained. They opted for the Auto-Chlor System, a commercial dishwashing model focused on recyc...
Knowland’s Market Segmentation Analysis Feature Now Available for Property-Level Hotel Sales Teams
KNOWLAND | October 25, 2023
Add-on feature helps sales teams better understand specific market segment performance, plan account strategies, and gain insight into competitive activities ARLINGTON, Va. — Oct. 25, 2023 — Knowland, the world’s leading provider of data-as-a-service insights on meetings and events for hospitality, announced an add-on feature explicitly designed to help on-property sales teams better understand and target the right group segments booking in their market. Sales teams are often challenged to understand what groups have met in their competitive set. Knowland’s Market Segmentation feature delivers detailed insight into group busi...
Travel Outlook’s Omnichannel Telephony Enhances Guest Service and Reduces Hotel Labor Expense
Travel Outlook The Premier Hotel Call Center | October 19, 2023
SANTA FE, NEW MEXICO (October 2023): In a world where seamless communication is paramount for business success, Travel Outlook is now offering an omnichannel telephony system for its hotel clients. This new system will revolutionize the way hotels connect with their guests, offering a unified and consistent communication experience across all channels. Travel Outlook understands that communication is the cornerstone of success in today's fast-paced business world, and their omnichannel telephony adapts to a hotel’s unique requirements and helps them stay ahead of the competition. The omnichannel system brings together the best of bo...
Shiji Signs Global MSA With Marriott International for Infrasys Cloud POS
Shiji | October 17, 2023
Marriott International has signed a global contract with Shiji that will enable the expansion of Shiji’s Infrasys Cloud POS to Marriott hotels all over the world. CHEVY CHASE, Maryland, USA, October 17, 2023 - Shiji, the global hospitality technology innovator, announced today that a Master Service Agreement has been signed which will allow for expanded use of Infrasys Cloud Point-of-Sale (POS) in Marriott International hotels in Africa, Asia Pacific, the Caribbean and Latin America, Europe, and the Middle East. Infrasys Cloud POS is Shiji’s flagship POS, built for enterprise hotel companies as a cloud-based POS. Infrasys Clo...
Mobile Check-In Technology Enhancements Beyond Just Checking In
Adam and Larry Mogelonsky | October 4, 2023
By Adam and Larry Mogelonsky The check-in experience is perennially under the microscope because first impressions are everything. When you consider the context of the guest that’s arriving – jetlagged, lower back pain from being crammed like sardines into an airplane, stressed from being in a foreign city – it makes sense to prioritize upgrading this aspect of the hotel stay, particularly when there are so many tech vendors who can help you solve the challenges of long lineups and disgruntled travelers who may not want to deal with a front desk agent. First and foremost, we must mention the non-mobile upgrades because they are im...
Travel Outlook Partners With Thrio to Advance the Travel Industry Customer Service Experience
Travel Outlook The Premier Hotel Call Center | September 7, 2023
With Thrio's Revolutionary Cloud Contact Center Technology, Travel Outlook Is Taking Consumer Reservations and Customer Service to the Next Level SANTA FE, NEW MEXICO (September 2023): Travel Outlook, The Premier Hotel Call Center™, is pleased to announce a partnership with Thrio, a revolutionary contact center platform that’s making waves in the customer service industry. As the first and only call center certified by the Kennedy Training Network (KTN), Travel Outlook uses a unique, industry-leading sales approach developed exclusively by KTN to train their reservations specialists. With the KTN system, Travel Outlook closes up to ...
Crafting a Luxury Sleep Experience at the Equinox Hotel New York
Adam and Larry Mogelonsky | September 6, 2023
By Adam and Larry Mogelonsky Does the guarantee of a good night’s sleep influence a guest’s hotel choice? We say unquestionably yes. With the rise of sleep tourism where millions of people are starting to prioritize getting a solid seven-hour rest when traveling, hotels all over the world are responding in kind with newfangled or upgraded sleep programs. However, marketing that a brand cares about a guest’s sleep is a world of difference from the program’s execution. And as it relates to the execution, there’s no better place to look than a luxury hotel that has debuted a sleep program where every single detail has been meticu...
Augment Luxury Stays Via a Sense of Departure
Adam and Larry Mogelonsky | August 16, 2023
By Adam and Larry Mogelonsky Hotels excel at creating a strong ‘sense of place’ (sensorial brand identity) and ‘sense of arrival’ (first onsite impression), but we often neglect the ‘sense of departure’ (last onsite impression). According to the peak-end rule, this is perhaps the one area where hotels should refocus their efforts to get the most ROI. This is particularly important for luxury stays where travelers have a whole world of accommodation options. Luckily for the rest of us, many luxury hotels already have great departure SOPs that we can learn from to value-engineer a fantastic last impression in order to leave gu...
Independent Hoteliers: Centralize Your Data
Warren Dehan | August 16, 2023
To gain a competitive advantage, hotel operators must embrace centralized data practices to help them level the playing field against established brands By Warren Dehan It may not seem important, but is your hotel’s data centralized? Hospitality has parted ways with many traditions over the years, from physical room keys to guest books, but one thing that is never to return is guests’ and operators’ patience. No one likes to wait, whether checking into a room, requesting more amenities, or reacting to a guest’s needs at a moment’s notice. This goes for all operators, and as independent hoteliers continue to compete against ...
Knowland Wins 2023 Skift IDEA Award
Knowland | August 10, 2023
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The Latest Wine Trend for Fall Then 2024
Adam and Larry Mogelonsky | August 9, 2023
By Adam and Larry Mogelonsky If you know either of us, then you know that we are big fans of wine. Besides the actual taste and endless variety of production around the world, we write about wine because it’s a great way to ramp up restaurant revenues on a high-margin basis. But this only occurs when the wine is effectively marketed and sold. For reference (and to show we actually know what we’re talking about), we published a book about how to sell more wine last year, and we’ve written about how finetuning your wine strategy can be used to generate quick wins for the hotel. Today, we look ahead, first to Q4 2023 then to 2024. Sp...
RADCO Hotel Division Acquires Aloft Phoenix-Airport Hotel
The RADCO Companies | August 8, 2023
(Phoenix, AZ – August 8, 2023) – The RADCO Companies (RADCO), one of the nation’s leading opportunistic real estate developers, has acquired the 143-room Aloft Phoenix-Airport hotel in Phoenix, AZ. Bill Murney with Cushman & Wakefield’s Hospitality team in Phoenix brokered the sale on behalf of the seller. Additional terms of the deal were not disclosed. Aloft Phoenix-Airport is a select service boutique hotel located at 4450 East Washington Street, adjacent to the Phoenix Sky Harbor International Airport (PHX), which served over 40 million passengers last year, and across the street from the airport’s Sky train station and t...
Meyer Jabara Hotels’ Journey Culture Reaping a 75% Employee Retention Rate
Meyer Jabara Hotels | August 8, 2023
Implementing principles of continuous cultural improvement is slashing the management company’s turnover rate through empowerment and accountability [Danbury, Conn., August 8, 2023] — Meyer Jabara Hotels is reporting a 24.20% turnover rate through the first half of 2023. With the U.S. Bureau of Labor Statistics citing 70% to 80% turnover annually as the industry norm, this 46-year-old hotel ownership and management group is obviously doing something right. With hotel operators still feeling the sting of the “Great Resignation,” MJH is revealing its secret to employee retention success. “Our biggest competitive advantage is wha...
Global Hotel Industry Faces Mixed Fortunes Amid Rising Costs and Varied Demand
HotStats | August 3, 2023
The global hotel industry is experiencing mixed fortunes as it navigates the post-pandemic landscape. In the United States, the Gross Operating Profit (GOP) margin has seen a year-on-year (YOY) decline of three percentage points (ppt), primarily due to a three ppt increase in total labor cost margin and a 0.5 ppt rise in utilities cost margin. This has led to a 1% ($1.25) YOY drop in Gross Operating Profit Per Available Room (GOPPAR). Undistributed expenses, including Sales and Administration & General (A&G) expenses, have surged by 12.9% YOY, reversing the savings made in these areas during the pandemic. Specific cost items such a...
Controlling Hotel Labor Costs With New Integrations to Business Intelligence Platforms
Adam and Larry Mogelonsky | August 2, 2023
By Adam and Larry Mogelonsky HITEC in June 2023 came and went with lots of incredible outings from vendors. While AI was perhaps foremost on the mind, what really stood out for us was the ability for integrated platforms to offer actionable insights to guide incremental profitability for hotels. Speaking from experience, the two of us have worked extensively on helping hotels increase their net operating incomes (NOI), which then has positive second-order effects elsewhere, including the flexibility to innovate in other areas or even to seek more favorable terms from the bank. Driving NOI as well as topline revenues is the name of the g...
Nomadix Earns ISO/IEC 27001 Security Certification from BSI
Nomadix | August 2, 2023
LOS ANGELES – August 2, 2023 -Nomadix® Inc., bringing connected experiences to life, today announced the company has received its ISO/IEC 27001 Security Certification, awarded by BSI, a leading conformity assessment body and the originator of the standard. Certification by this internationally recognized program demonstrates that Nomadix has the security practices in place to protect all corporate, partner and customer information. ISO/IEC 27001 is the latest iteration of the information security management system standard that aligns with the 114 comprehensive ISO information security controls, which cover organizational issues,...
Hospitality Group and Business Performance Index From Knowland and Amadeus Shows Q2 2023 Group Revenue Recovery in Fourteen of Top Twenty-Five US Mark
Knowland | August 1, 2023
Group business shows most significant improvement at 102 percent of the same period in 2019 ARLINGTON, Va. — Aug. 1, 2023 — Knowland, the world’s leading provider of data-as-a-service insights on meetings and events for hospitality, and Amadeus, a global leader in hospitality technology, today present the metrics from the companies’ Hospitality Group and Business Performance Index, for the second quarter of this year. The Index, which combines event data from Knowland with hotel booking data from Amadeus to give both individual and aggregate views of the key drivers of hotel performance, was first launched in June and is updated...
The Drayton Hotel Savannah Joining Curio Collection by Hilton
Curio Collection by Hilton | July 31, 2023
SAVANNAH, Ga. — The Drayton Hotel is excited to announce it will join Curio Collection by Hilton beginning Tuesday, Aug. 1, marking the brand's debut in Savannah. The Drayton Hotel Savannah, Curio Collection by Hilton was hand-picked by Hilton for its individual character and personality, allowing the hotel to offer its elevated hospitality in the heart of Savannah’s Historic District with the added benefits of the Hilton Honors Program. Opened in 2019, the hotel reinvents one of Savannah’s oldest buildings dating from the 1890s and was carefully restored to embrace the building’s 19th century exterior and the charm of the surro...
Cloudbeds Announces Partnership With Vrbo
Cloudbeds | July 27, 2023
Full API integration will grant Cloudbeds customers access and visibility to a worldwide market of vacation rental-focused travelers San Diego, July 27, 2023 — Cloudbeds, the hospitality management platform powering more reservations and happier guests for lodging businesses around the globe, today announced its integration with Vrbo. Through a full API connection, owners and operators can manage all aspects of their Vrbo listing through the Cloudbeds platform. The integration creates a superior user experience with automation in onboarding, managing rates and availability, reconciliation, and more. As one of the world’s premier ...
LasoExperience Empowers Hotels With Seamless Integration of Maestro PMS for Enhanced Guest Interactions
Maestro | July 25, 2023
Rollout of the joint technology is underway at three iconic East Coast properties [CAMBRIDGE, Mass., July 25, 2023] — LasoExperience, a guest-experience SaaS platform that builds meaningful relationships with guests, and Maestro PMS, a web browser based cloud and on-premises all-in-one property-management system for independent hotels, luxury resorts, conference centers, vacation rentals, and multi-property groups, announces an integration partnership that will empower hotels to deliver exceptional guest experiences through personalized and relevant interactions, such as booking their stay, mobile check-in/out, mobile keys, purchasing ...
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