The Tricycle of Guest Service Excellence: A Perfect Model For Remarkable Experiences
Doug Kennedy | October 4, 2024
Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience
Travel Outlook, The Premier Hotel Call Center™ | October 2, 2024
Top Read
GWCCA Plans Spring 2024 Opening of Signia by Hilton Atlanta
Georgia World Congress Center Authority | May 8, 2023
976-room hotel overlooking Mercedes-Benz Stadium will feature six signature food and beverage experiences, spa and beauty bar ATLANTA, MAY 8, 2023 – Signia by Hilton Atlanta, the city’s largest downtown ground-up hotel development project in 40 years, is now accepting reservations for stays beginning March 15, 2024. Owned by Georgia World Congress Center Authority, the new 976-room hotel will offer direct access to the Georgia World Congress Center via a pedestrian walkway and is located next to Mercedes-Benz Stadium and State Farm Arena, perfect for sports and entertainment fans. “With six signature food and beverage experiences an...
MDO Plans Night Auditor Appreciation Day for May 18
MDO | May 4, 2023
MDO invites hoteliers to participate in #NightAuditorAppreciationDay by sharing stories, photos and messages of appreciation for night auditors. BETHESDA, MD., May 4, 2023 – myDigitalOffice (MDO), the world's fastest-growing hotel performance management platform, is excited to announce the creation of Night Auditor Appreciation Day, to be celebrated annually on May 18. This day is dedicated to recognizing and honoring night auditors at hotels across the country for their tireless efforts and crucial role in holding hotel operations together. As unsung heroes, night auditors work behind the scenes, ensuring a smooth experience for guests ...
Sparkling Hill Resort Dazzles Guests Via Maestro PMS and PurpleCloud Technologies Integration
PurpleCloud Technologies | May 2, 2023
Joint solution brings transparency and better communication to housekeeping processes ATLANTA and MARKHAM, Ontario, May 2, 2023 — It’s difficult to imagine that anything could be more amazing than 3.5 million Swarovski crystals adorning the walls, ceilings, fireplaces and light fixtures at Sparkling Hill Resort & Spa in Vernon, British Columbia. Yet, communication between guests and staff at the European-style wellness retreat is shining even brighter, thanks to a recent integration partnership between Maestro PMS and PurpleCloud Technologies. When the privately-owned resort opened its doors in 2010, Maestro PMS was there to pow...
Think Visualization for the Hotel Metaverse
Adam and Larry Mogelonsky | April 26, 2023
By Adam Mogelonsky, Larry Mogelonsky Okay, the hype part for this new technology is clearly over (at least according to the Gartner Hype Cycle). But that doesn’t mean the metaverse is destined for a New Mexico landfill like all those unsold cartridges for the E.T. the Extra-Terrestrial video game. In fact, it’s the exact opposite, with travel and hospitality as two top beneficiaries. Think back, if you are old enough to do so, to a time just before the internet reached every home in America: the late 1990s. Just as the dotcom went from boom to bust, all the trolls came out from under their respective bridges to boastfully proclaim t...
Coast Hotels Selects Shiji’s Online Reputation Management Solution to Drive Guest Satisfaction Across North America
Shiji Group | April 19, 2023
Shiji ReviewPro has been implemented across 24 Coast Hotels in North America to improve guests' experiences and further enhance Coast Hotel's reputation. ATLANTA, Georgia, April 19, 2023 – Shiji Group, a leading hospitality technology partner, announced today that it has installed its online reputation management platform Shiji ReviewPro across 16 Coast Hotels properties and 8 restaurants in North America. Coast Hotels is a leading Canadian hotel brand with properties across British Columbia, Alberta, Saskatchewan, Yukon, Alaska, Washington State, California, and Hawaii. With the addition of Shiji ReviewPro, Coast Hotels will have the ...
LRE & Companies Reveals Plans for Mixed-Use Development in Rocklin, CA to Include Hilton Garden Inn
LRE & Companies | April 13, 2023
SAN RAFAEL, CA — April 13, 2023 — LRE & Companies, a real estate development, asset manager, construction, and hotel management company, has revealed the plans for University Square, a 10-acre mixed-use development project at the intersection of Sunset Boulevard and University Avenue in Rocklin, CA. With retail and hospitality components, University Square is the developer’s first project in the city but second in Placer County. The project is slated to be completed by year-end 2025. “University Square is another example of us following through with our approach of developing at dynamic intersections in growing market...
Four Seasons Hotel Bahrain Bay Promotes Jason Rodgers to General Manager
Four Seasons Hotels & Resorts | April 12, 2023
Jason Rodgers, with an impressive 25-year tenure with Four Seasons Hotels and Resorts, has been promoted to General Manager of the iconic property Four Seasons Hotel Bahrain Bay Four Seasons Hotels and Resorts leader Jason Rodgers has been promoted to General Manager of Four Seasons Hotel Bahrain Bay. Rodgers, bringing a wealth of international experience, has been the Hotel Manager of the landmark property of the Kingdom for five years. "I am honoured and excited for my new role as General Manager," says Rodgers. "Our iconic Hotel is one the best and most significant properties of our company. In an expanding tourism destination kn...
Why 2023 Is the Year of Wellness for Hotels
Adam and Larry Mogelonsky | April 12, 2023
By Adam and Larry Mogelonsky Coming out the pandemic and more attention given to personal health than ever before, wellness is at the forefront of consumers’ minds. For hotels, this is both an opportunity for the growth of new profit centers and a potential harbinger of doom because as one does at home, one will expect at their workplace (that is, employee wellness) and wherever they travel (that is, risings expectations for wellness-oriented amenities). Wellness is hardly anything revolutionary for the hospitality sector, though. Leading brands have all invested heavily in this space, both to assuage employees and to drive revenues b...
RezRecover Celebrates Record-Setting Year With Over $78M in Recovered Bookings for Hotels, 200+ New Implementations, and 143 New Properties
RezRecover by CartStack | April 11, 2023
MINNEAPOLIS, MIN – CartStack, the leading eCommerce technology behind RezRecover, has much more to celebrate than the new year. The company recently announced a landmark year of record-setting reservations recovered, new hotel clients, technology advancements, and key strategic partnerships. Founded in 2013, CartStack developed RezRecover, the first-to-market, enterprise-grade solution to solve this costly $10B booking abandonment problem for hotel operators, resorts, and multi-property groups. The company attributes its trajectory of success to its game-changing reservation recovery solution that is seamless to implement and deliv...
PPDS Brings State-of-the-Art Entertainment to Miami’s Luxury Beach Haus With 200+ Chromecast Built-In™ ‘All Inclusive’ Philips Med
PPDS | April 5, 2023
Charlotte, NC April 5, 2023: PPDS, the exclusive global provider of Philips professional displays, is excited to announce its exclusive range of Chromecast built-in™ Philips MediaSuite 4K TVs, have been selected and installed inside Miami’s luxury Beach Haus Bal Harbour vacation residence, delivering ultimate all-inclusive entertainment experiences to guests, together with immediate cost efficiencies Located along Miami’s world famous sandy beaches, in the affluent and upscale village of Bal Harbour, the Beach Haus – spaced over three buildings – goes beyond a traditional hotel, with spacious living suites, full kitchens, bathroo...
Westlake Village Inn and INTELITY Expand Hospitality Platform Partnership
INTELITY | April 4, 2023
New tablets and the latest platform updates will continue to provide a seamless guest experience to those staying at the luxury Southern California resort Los Angeles, CA (April 4, 2023) - INTELITY®, provider of hospitality’s leading guest experience and staff management platform, and the Westlake Village Inn have announced the continuation of their strong partnership with the iconic Southern California property’s investment in new smart-room tablets featuring the INTELITY platform. Nestled in the Conejo Valley halfway between Santa Barbara and Los Angeles, California, the established Westlake Village Inn is a lush Mediterranean-s...
Miraggio Thermal Resort Selects Cendyn’s New Integrated Sales and Marketing Platform
Cendyn | April 4, 2023
The Greece-based luxury resort, has selected Cendyn’s powerful eInsight™ CRM and the new eInsight™ Sales solution to generate demand, build pipeline, enhance guest satisfaction and drive loyalty April 4th, 2023 – London, UK – Cendyn, a catalyst for digital transformation in the hospitality industry, is excited to announce that Miraggio Thermal Resort has selected Cendyn to power their B2C and B2B CRM with the company’s award-winning eInsight™ CRM and the new eInsight™ Sales – the only fully integrated and automated B2B & B2C solution in hospitality. With Cendyn’s complete CRM platform, Miraggio Thermal Resort ...
Profiting From the Convergence of Wellness and Aging Populations
Adam & Larry Mogelonsky | March 29, 2023
By Larry Mogelonsky, Adam Mogelonsky The aging out of the baby boomers is a slow burn over the next two decades, but one that will inevitably burn down the house that comprises our current economic system. We’re already witnessing this silent hand in the form of long-term inflation stemming from boomer-led demand and we will see it start to crop up more often in the form of the “Great Wealth Transfer” as boomers start to die off (sad but true), leaving their hoards of riches to their Gen Y+Z heirs who may have widely different financial goals. That may all sound a bit morbid. But what does this macroeconomic and decades-in-the-mak...
IDeaS Launches Automated Configuration Feature for G3 RMS
IDeaS | March 29, 2023
Innovation decreases time to value and ensures confidence in data configuration when implementing G3 RMS. MINNEAPOLIS—March 29, 2023—IDeaS, a SAS company, the world’s leading provider of hospitality revenue management software and services, announced today the launch of Automated Configuration for its G3 revenue management system (RMS), decreasing the initial configuration of G3 from weeks to as little as one day, depending on client needs and requirements. By leveraging data science, IDeaS delivers a feature to help its clients realize returns on their technology investment almost immediately. Clients will save time by reducing ...
Hottest Meeting Trends for 2023 From Hotel Sales and Catering Leaders
Aimbridge Hospitality | March 29, 2023
In anticipation of Global Meetings Industry Day, Aimbridge Hospitality and Knowland survey U.S. sales and catering teams to identify how meetings are heating up the customer experience and changing hospitality operations PLANO, Texas and ARLINGTON, Va. — March 29, 2023 — Aimbridge Hospitality, a leading global hospitality company, and Knowland, the world’s leading provider of data-as-a-service insights on meetings and events for hospitality, today announced a collaboration resulting in a report that reveals unique insights into the significant changes and influences taking place in sales and catering. A survey of Aimbridge U.S. sale...
The J Collection Partners With Travel Outlook, The Premier Hotel Call Center, to Enhance Voice Revenue and Guest Satisfaction
Travel Outlook, The Premier Hotel Call Center™ | March 28, 2023
SANTA FE, NEW MEXICO (March 2023): Travel Outlook, The Premier Hotel Call Center™, is pleased to announce that The J Collection, a group of 14 unique, locally owned and operated hotels and residences, has partnered with Travel Outlook to optimize voice revenue and improve guest satisfaction. Travel Outlook, known for its highly personalized, efficient and effective services, was chosen to provide training and superior salesmanship to enhance The J Collection’s cross-selling opportunities. As the first and only call center certified by the Kennedy Training Network (KTN), Travel Outlook uses a specific sales approach developed exclusivel...
Hospitality Financial Leadership: Why Prioritizing Employee Development Has the Best ROI for Owners Too
David Lund | March 27, 2023
By David Lund A lot has been said about why we have such a labor crisis in hospitality. Some would say it is no wonder because we have forgotten – or better still allowed – the forces that be to drive the agenda around how we invest in and manage our hotels. So how did we get into this mess, what is the solution, and the best part – how can it pay off? First of all, to understand how to fix a problem one person once said you need to understand what the problem is and why we have that problem in the first place. The problem is people do not want to work for a company, owner or brand that is not loyal to them. What our industry d...
Review-Gating Will Get Your Hotel Banned From Google
Lodging Interactive | March 27, 2023
While it may be a tempting tactic to gain more positive reviews to help drive new reservations, review-gating is increasingly becoming a risky proposition for hotel operators. If you’re not familiar with what “review-gating” is, let’s start with a clear definition anyone can understand. Hotel guest review gating is when a hotel tries to control the reviews they receive by first asking guests about their experience and then only encouraging those with positive feedback to post their reviews online. This way, the hotel can improve its online reputation by showcasing more positive reviews and limiting negative ones, making it seem lik...
IHG Signs With Arabella Group to Develop Three New Hotels in Egypt
IHG | March 23, 2023
The signing will add three hotels to IHG’s country portfolio across brands including InterContinental, voco and Crowne Plaza 23 March 2023, Egypt: IHG® Hotels & Resorts, one of the world’s leading hotel companies, has signed a management agreement with Arabella Group to develop three new hotels in Egypt between 2023 and 2026. The hotels — InterContinental North Coast Direction White, voco Cairo Arabella Plaza Cairo, and Crowne Plaza Cairo Arabella Clubhouse — will see IHG add over 500 keys to its Egypt portfolio in response to the growing demand for luxury resorts and premium hospitality options in the North African c...
The Real Cost of Housekeeping Is the Replacement
Adam and Larry Mogelonsky | March 22, 2023
By Adam Mogelonsky, Larry Mogelonsky The biggest line item for nearly every hotel’s operating costs is the housekeeping department. That isn’t going to change any time soon as rooms need to be cleaned in order for them to be resold. Yet, we strive to continuously optimize this expenditure, be it through overtime reduction, inflationary wage controls, automation or other smart labor management tools. The two of us caution, though, that there is a hidden cost here that hoteliers aren’t properly weighing within their analyses – the resources spent in finding replacement workers. There’s a lot of talk about the increasing costs of...
In the Year of Wellness Here’s an Example of Real Wellness
Adam and Larry Mogelonsky | March 15, 2023
By Adam Mogelonsky and Larry Mogelonsky Wellness is rightfully being lauded by major hotel brands, both from the employee wellness side as well as a means for significantly boosting ancillary spend. Needless to say, there are a lot of macro forces converging to sharply increase the demand for wellness travel products, but for the skeptics out there, we apply the adage: if you don’t have your health then nothing else matters. Alongside expanding awareness, this alone means that people are more inclined to stay healthy at their chosen hotels. Rather than drone on in abstract about what properties can do in the domains of nutritional pro...
Oxford Collection Partners With IDeaS to Increase Efficiency and Competitiveness
IDeaS | March 15, 2023
IDeaS G3 RMS selected for its automated central management and detailed forecasting capabilities MINNEAPOLIS—March 15, 2023 — IDeaS, a SAS company, the world’s leading provider of hospitality revenue management software and services, announced today that Oregon-based Oxford Collection chose to adopt G3 Revenue Management System (RMS) across all its 17 U.S. hotels to deliver precise pricing and forecasting, manage operational resources more economically, and increase market share. Given its goals to increase efficiency, expand operations, and remain nimble in the face of competition from larger brands, Oxford Collection needed a mo...
Smoky Mountain Resorts and PurpleCloud Team Up to Transform Workforce Management Game
PurpleCloud Technologies | March 14, 2023
Accountability for every team member has increased, contributing to improved guest review scores, and the time it takes to address work orders has decreased by 50 percent ATLANTA, March 14, 2023 — Smoky Mountain Resorts, a family-owned business known for its portfolio of three unique family-friendly hotels – the Creekstone Inn, Country Cascades Waterpark Resort, and The Resort at Governor's Crossing – is dedicated to delivering a high level of excellence even amid labor challenges and rising costs. With fewer hands on deck and a need for greater accountability among all staff members, management sought potential technology partners c...
Travel Outlook Offers Complimentary Registration for the Four Pillars of Heartfelt Hospitality Webinar by Kennedy Training Network
Travel Outlook, The Premier Hotel Call Center™ | March 13, 2023
SANTA FE, NEW MEXICO (March 2023): Travel Outlook, The Premier Hotel Call Center™, in partnership with other sponsors and the Kennedy Training Network (KTN), is offering complimentary registration in a new, groundbreaking monthly webinar series delivered personally by industry expert Doug Kennedy. The series kicks off at Noon, EDT on Thursday, March 16, with The Four Pillars of Heartfelt Hospitality. The webcast will cover the important philosophical communications essentials that ensure your guests experience sincere, heartfelt hospitality, not just scripted politeness. This webinar will cover: • Hospitality means caring about as wel...
