INDIANAPOLIS, IN (January 3, 2019) – CustomerCount® and Resort Trades have announced the 2018 recipient of the annual CustomerCount Customer Engagement Professional (CEP) Resort Trades Award. Noyan Suel, Operations Manager of Grand Pacific Resorts’ Carlsbad Seapointe Resort is the recipient of the award, which recognizes outstanding leaders who exemplify customer engagement within the resort/hospitality industry.
Noyan was selected from a group of exceptional finalists. The worthy runners-up in this elite group were: Sylvia Bawl, Rental Agent, Timeshares Only; Rhonda Swain, General Manager, Cunningham Property Management Corporation, Larry Saul, General Manager, The Greens at Bella Vista Resort and Kelly Hancock, Assistant General Manager, Southwind Management, Spinnaker Resorts, Royal Floridian Resort.
Noyan and Grand Pacific Resorts will be profiled in the February issue of Resort Trades. Two trophies are being presented; one for the company and one for the individual CEP.
According to Nigel Lobo, COO of Grand Pacific Resort Management “Noyan Suel has done a remarkable job stepping-up to lead the Carlsbad Seapointe Resort while the resort’s GM assisted another out of state resort . One of the reasons Noyan is so deserving of this award is credited to his relationship with Guest Services team members whom he treats and trains as if they were supervisors.”
Noyan has learned the hospitality business from the ground up. After earning his degree in nursing, he saw that the opportunity for growth in the hospitality industry was greater than his original field. He began as a Bellman and worked his way to Front Desk Agent, Supervisor, then assistant Front Office Manager, to Front Office Manager and now to Operations Manager —-all in three years. Recent changes he made not only saved the resort over $60K without detracting from the owner and guest experience. Working with his resort team members, he brings to life Grand Pacific’s core purpose of “enriching lives by creating experiences worth sharing” for all of their owners and guests each and every day!
According to Robert Kobek RRP, president of CustomerCount, “We honored another Grand Pacific Resorts candidate last year. This year’s outcome was tough to judge, but eventually our matrices provided a clear winner. Our analytics using the CustomerCount Enterprise Feedback System ensures fair judging and weighing qualifications.”
Sharon Scott Wilson, publisher of Resort Trades said, “We are proud to co-sponsor this important recognition. Too often the people who service our guests directly do not receive the proper accolades they deserve. This award focuses on Resort Managers and Assistant Managers, as well as other hospitality professionals who work at the resort level and ensure that members, owners and guests enjoy memorable and carefree vacations.”
Nominees were rated on extraordinary interactions with members/guests; remarkable improvements in on-site ratings of the resort; innovative training techniques and outstanding social media mentions and reviews. Nominations also included detailed insight regarding the leader’s performance and contribution showing how the nominee’s efforts and achievements have significantly impacted the team, company, and/or community.
