Premier Luxury Hotels Implements CheckMate to Power Guest Engagement, Positive Reviews and Increased Revenue from Ancillary Spend
San Francisco, CA, (November 24, 2014) – CheckMate, provider of the most advanced mobile check-in platform for building and sustaining engaging guest relationships, announced today that Windward Management / Gresham Hotel Group has selected CheckMate to personalize the journey for guests staying at one of their top-rated hotels.
European business travelers looking for a posh pillow to plump might be familiar with Gresham Hotels. The company has five upscale properties in Europe that cater to business travelers. Gresham Hotels’ properties are located in the city centers of Brussels; Cork, Ireland; Dublin; Hamburg, and Germany. The company gets its name from its flagship hotel located on Dublin’s O’Connell Street, which was the first property to implement the CheckMate solution.
“We chose CheckMate because it’s a robust platform that enables us to create timely, individual relationships with guests at scale, which was simply not possible before,” said Stephen Williams, Marketing Director, Windward Management. “CheckMate was so easy to use and understand that our staff and guests took to it immediately. We see positive feedback about the online check-in experience on TripAdvisor and an increase in revenue from add-ons.”
By combining CheckMate’s multi-channel engagement platform, and its rich, comprehensive, accurate guest data, social profiles and preferences, Gresham Hotels can communicate with travelers in a personalized and consistent manner. Beginning with the frictionless, guest-centric mobile check-in interaction and building additional relevance and revenue opportunities at every touch point. Beyond mobile check-in, CheckMate provides a complete holistic solution to listen and respond to guest feedback and orchestrate communications in real-time across all channels and devices.
“CheckMate is helping hotels of all sizes establish deeper interactions with their target audiences, allowing them to harness the power of data to exceed guest expectations and increase on-property spend,” states Drew Patterson, CEO and Co-Founder of CheckMate. “We are energized by the opportunity to expand our growing European presence and to partner with an iconic hotel brand like Gresham.”
