Long proven in the field of hospitality, UniFocus now provides a globally integrated system of time and attendance, labor management, engagement and customer satisfaction tools to industries ranging from healthcare to family entertainment
DALLAS – April 15, 2015 – At the epicenter of the “time is money” paradigm, UniFocus is repositioning with the goal of expanding its reach by tailoring its time and attendance, advanced labor management/scheduling, employee engagement, and customer satisfaction tools to benefit a variety of industries ranging from healthcare to restaurant companies and family entertainment. Time-tested over 16 years in business, UniFocus today offers its signature Total Workforce Performance platform which helps clients drive labor costs down while increasing employee engagement, a key to cultivating customer loyalty.
Total Workforce Performance provides a cloud-based system for labor management, time and attendance, and evaluation. Survey tools elicit and measure guest satisfaction, employee feedback and input by industry specialty, e.g., meeting planner feedback which is a crucial market segment for the hotel industry. Recently, UniFocus added a real-time employee engagement measure that can be tied periodically to customer satisfaction, creating a 360-degree perspective on employee-guest interaction. Most importantly, the company has blended these distinct, yet related, disciplines to maximize effectiveness, encouraging quality improvements while minimizing excess spending.
With the days of manual time clocks and paper guest surveys long gone, UniFocus provides smart, integrated, mobile app technology that operates in real time and mirrors the fast-paced, on-the-go environment inherent in business today. Scaled to work in enterprises of varying sizes and geographic locations, UniFocus systems are designed to mesh seamlessly, navigating cultural boundaries with grace and ease. As a result, business owners and operators can be nimble and efficient in their labor management practices and in keeping their fingers on the pulse of the customer. With advanced financial tools as the underpinning, Total Workforce Performance is geared to supporting and enhancing a client’s specific ROI goals. Financial management tools include business intelligence, operational budgeting and revenue reporting functions that put real-time data at managers’ fingertips, giving them the wherewithal to make the right decisions at the right time. UniFocus technology automates time-consuming tasks and provides clients with insightful analytics so they can continuously improve, fine-tune and tweak their operations toward ever greater profit margins.
Said UniFocus CEO Mark Heymann, “There are many proven examples of the impact of the use of our technologies. One hotel client achieved $1 million in cost savings that equated to $20 million in value. Returns on investment range from three times to over eight times cash-on-cash with a multiple of that impacting asset value.”
