INDIANAPOLIS, IN (September 15, 2016) – CustomerCount℠ and Resort Trades magazine have announced a partnership to recognize outstanding leaders who exemplify customer engagement within the timeshare resort/hospitality industry.
Nominations for the annual award, “CustomerCount Customer Engagement Professional (CEP)/ Resort Trades Award” will open Tuesday, September 13th with the recipient being announced in February.
According to Robert Kobek RRP, president of CustomerCount, the nomination process will include completing an online nomination survey to compile the nominee’s qualifications and qualities. “Our online feedback system measures and reports customer feedback through branded, customized online surveys, and this system can be utilized in numerous ways–including an efficient method in determining a winner for this new award.”
Nominations should focus on the performance of Resort Managers, General Managers, and Assistant Managers who have contributed to the success of the company in an exceptional manner. Areas of contribution may be extraordinary interactions with members/guests; remarkable improvements in on-site ratings of the resort; innovative training techniques and outstanding social media mentions and reviews. Nominations will need to include detailed insight regarding the leader’s performance and contribution showing how the nominee’s efforts and achievements have significantly impacted the team, company, and/or community.
According to Sharon Scott, publisher of Resort Trades, “In an effort to pay homage to often overlooked and under-appreciated resort management professionals, we’ve teamed with CustomerCount to celebrate these hard working individuals, many of whom are the backbone of maturing, legacy resorts.”
The winning manager and their company/resort will be profiled in the February issue of Resort Trades. Two trophies will be presented; one for the company and one for the individual CEP.
To submit a nomination, visit www.customercount.com or ResortTrades.com for a link to the entry form. The online form will also be available at www.ccceprtaward.com.
“We know Customer Engagement is a part of the corporate culture and requires the skill and talent that many strive for, and few master. At CustomerCount we want to honor an individual who has shown exceptional performance in an area which frequently goes unrecognized,” said Kobek.
The CustomerCount team introduced the award and named its first CEP winner at the 2016 PACE Convention and Expo. The CustomerCount Customer Engagement Professional (CEP)/ Resort Trades Award will be announced in February.
