Trending Stories
The Tricycle of Guest Service Excellence: A Perfect Model For Remarkable Experiences
Doug Kennedy | October 4, 2024
Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience
Travel Outlook, The Premier Hotel Call Centerâ„¢ | October 2, 2024
CATEGORY NAME
Test567
Seasia | August 27, 2020
<p>The University of North Carolina at Chapel Hill utilizes an IP address reputation scoring system and their database is reporting that your internet address has been flagged for malicious activity. This database is updated frequently via their internal processes. If you feel this is in error or would like additional information, review the following steps:</p> <li>Visit the <a href="https://www.brightcloud.com/tools/change-request-ip-reputation.php">BrightCloud remediation request page</a> and provide them with information on why you are being falsely flagged. <i>This request may take up t
Aspire’s Winning Virtual Learning Innovation
Aspire | August 26, 2020
August 26, 2020. "Overwhelmed, afraid, and confused," are some of the emotions employees are feeling as they venture back to work. "I want to do a good job, and so many protocols and expectations have changed. It makes me feel incompetent." This perspective is rampant. Training has never been more critical as employees feel overwhelmed at work and home, lack clarity on how to deliver on their ever-changing job expectations, all combined with the COVID impact on guest delivery. "Aspire was on a mission to solve this problem honoring our clients' realities, our inability to travel, and the fact that our clients around the world neede
Led by Asia-Pacific, Global Hotel Industry Makes Monthly Strides
HotStats | August 26, 2020
The world continues to deal with a pandemic that doesn’t want to subside. The hotel industry could use some breathing space. According to July profit and loss data from HotStats, the global regions continue to accrue negative months of profitability, with Asia-Pacific the exception, after two consecutive months of positive gross operating profit per available room (GOPPAR). And though global performance data is still well off from the year prior, there is room for celebration, with monthly strides being made in most key performance metrics. As COVID-19 drags on, with some 24 million confirmed cases worldwide, hotels, especially in
Mergers Ahead for the Post-Pandemic Hotel Industry
Larry Mogelonsky | August 26, 2020
By Larry Mogelonsky, MBA, P. Eng. (www.hotelmogel.com) Our industry is hurting. While we’re optimists, totally convinced that we can beat the two-year recovery our financial protagonists are forecasting, the world of Wall Street may soon see things very differently. I’m not a betting man, but I’ve got a hunch that mergers are in the offing and may even be essential to keep our industry afloat. Before we look at our near-future state of affairs, let’s backtrack to the largest hospitality M&A deal in the century so far. When announced in the spring of 2016, Marriott’s merger with Starwood was controversial. Would it be appro
WTTC Says UK Looks Set to Lose £22 Billion From Missing Tourists and Visitors Due to Pandemic
August 26, 2020
London, UK: A staggering £22 billion looks set to be lost from the UK economy due to the collapse of international travel during 2020, according to the World Travel & Tourism Council (WTTC). Travellers and tourists are staying away from the UK in droves because of continuing uncertainty around travel restrictions designed to curb the spread of COVID-19. As a result, this year international visitor spending could plunge by 78% compared to 2019 levels, equating to a loss of £60 million a day, or £420 million a week, to the UK economy. The severe impact on UK Travel & Tourism is laid bare by WTTC as the economic fallout from
Contactless Self-Services Are Here to Stay After COVID-19
Linchi Kwok | August 26, 2020
By Linchi Kwok The new COVID-19 cases finally showed signs of declines across the U.S., but definitely, we should still take cautionary measures to avoid another wave of infections. Now, some people have already claimed that this pandemic would forever change the travel industry. Because the coronavirus is primarily transmitted through direct or indirect close contact with infected people via mouth or nose secretions, social distancing and frequent sanitation are highly recommended. It is not surprising to see consumers demand services with minimum human contact, which in turn promotes contactless self-services. Restaurants Mobile
What Are You Grateful For?
Shep Hyken | August 26, 2020
By Shep Hyken I depart from my typical customer service articles to write something that falls into the motivational category. I was on a Zoom meeting with some of my colleagues in the speaking profession. All of these people are brilliant and hearing how they have navigated the COVID-19 pandemic has been fascinating. In our group, we have a TV celebrity, the president of a major university, one of the top futurists in the world, a digital marketing expert, a retired, high-ranking military officer and more. Some of these people run large businesses and organizations. One of the questions we were asked was, “What are you grateful
How to Calculate and Monitor Your Break-Even Point
Global Asset Solutions | August 26, 2020
COVID-19 presented many challenges for hotels who are currently striving to merely break-even instead of maximizing profit as usual. While hotels usually aim for 35% occupancy threshold, many are hoping that COVID-19 cost reductions will lower the break-even threshold. How can a hotel understand when is the right time to resume operations? What occupancies and rates should they be aiming for? How has the pandemic effected the BEP considerations? Through calculating a hotel’s BEP, hotel asset managers are able to determine when is the optimal time for a hotel to reopen or if it may be better to remain closed until higher occupancy levels are