Analysis-Companies Boost Social and Climate Reporting Amid ESG Backlash
November 4th, 2024
Michelle Drugan Named Director of Sales & Marketing at The Source Hotel + Market Hall
The Source Hotel | February 16, 2024
Denver, CO (Feb. 16, 2024) – The Source Hotel + Market Hall is pleased to announce that Michelle Drugan is now serving as Director of Sales & Marketing at the award-winning hotel located in Denver’s popular RiNo Art District. Drugan has more than 15 years of luxury sales experience, most recently serving as the Associate Director of Sales and Marketing at Denver’s Hotel Teatro. She previously served as the Director of Business Travel Sales at The Marker San Francisco and a Senior Area Leisure Sales Manager at Auberge Resorts Collection. A graduate of Florida Atlantic University, Drugan is fluent in English, German and Czech...
Vakkaru Maldives Welcomes New Executive Chef Nishantha Vithanage
Vakkaru Maldives | February 16, 2024
Baa Atoll, Republic of Maldives, February 16, 2024 – Vakkaru Maldives is thrilled to announce the appointment of Nishantha Vithanage as its new Executive Chef. Bringing a wealth of culinary experience and expertise to this leadership role, Chef Nishantha promises to redefine gastronomic journeys throughout the resort. Chef Nishantha will oversee the culinary operations across all six restaurants at Vakkaru Maldives, offering gourmet à la carte experiences, vibrant buffets, and intimate private dining arrangements. He will also manage the resort’s organic farm, curate the wine cellar, and develop innovative culinary concepts across var...
BWH Hotels Prioritizes Growth and Development in Latin America
BWH Hotels | February 16, 2024
Phoenix, Arizona (February 16, 2024) As the hospitality industry in Latin America continues to see rapid growth, BWH Hotels is dedicated to expanding current offerings in the region through a series of new development projects in the pipeline. As a leading global hospitality company, BWH Hotels is comprised of three families of hotels – WorldHotels™, Best Western® Hotels & Resorts, and SureStay® Hotels. With properties all over the world, there are 19 brands across every chain scale segment, from economy to luxury, allowing BWH Hotels to strongly impact the hospitality sector in Latin America. Industry projections indicate a gro...
Best Western Heritage Inn & Suites Is Now Open in Louisiana
BWH Hotels | February 15, 2024
Broussard, Louisiana (February 15, 2024) – Best Western® Hotels & Resorts announces the opening of the Best Western Heritage Inn & Suites, located at 146 Heritage Parkway in Broussard, Louisiana. The hotel is owned and operated by Divi Hospitality and General Manager Dennis Patel and features 67 total guestrooms and kitchenette suites. The hotel recently completed a renovation and now offers guests reimagined guestrooms during their stay, including brand new flooring, furniture, bedding, artwork and Smart TVs. The Best Western Heritage Inn & Suites has a number of amenities for guests, including a 24-hour fitness cente...
Erik Sandven Joins Alisal Ranch as Executive Chef
ALISAL RANCH | February 15, 2024
In his new role, Sandven will oversee the resort’s comprehensive food and beverage program, including multiple on-site restaurants and a lineup of culinary experiences throughout the year (SOLVANG, CA; February 15, 2024) – Alisal Ranch–the award-winning luxury dude ranch spanning 10,500 acres in the Santa Ynez Valley–has appointed Erik Sandven to Executive Chef, overseeing the resort’s culinary program across its onsite dining destinations, including The Ranch Room and Creekside, The Ranch Course Grill & Golf Lounge, The Grill at Alisal River Course, and Chuckwagon Grill. With more than a decade of experience, Sandven has wo...
Dimension Hospitality Adds Fairfield Inn and Suites by Marriott Columbus East to Management Portfolio
Dimension Hospitality | February 15, 2024
FORT LAUDERDALE, Fla. -- February 15, 2024 -- Joe Viglietta, COO of Dimension Hospitality, an industry leader in hotel management, today announced that the Fairfield Inn and Suites by Marriott Columbus East has joined Dimension’s growing portfolio of managed hotels. The hotel is in the final stages of a multi-million-dollar renovation showcasing the brand’s new modern calm interior. Every guest room has been updated with new furnishings, bedding, mattresses, carpet, and window treatments. Bathrooms have been upgraded with new wallcovering, lighting, mirrors, and showers. Public space improvements include a new breakfast area, lobb...
IntercityHotel Bawshar Muscat Opens in the Sultanate of Oman
February 15, 2024
Frankfurt am Main/Muscat, 15 February 2024 -- The opening of the vibrant IntercityHotel Bawshar in Muscat marks Deutsche Hospitality’s fourth IntercityHotel branded property in the Sultanate of Oman, and the sixth IntercityHotel branded property in the Middle East. The new hotel boasts 96 cozy guest rooms and state-of-the-art amenities that offer business and leisure travelers an urban and lively experience. CityNest: Locally inspired private refuge IntercityHotel Bawshar Muscat redefines comfort and style, seamlessly blending modernity with Oman's rich heritage. Adorning the new CityNest design concept, each room category is designed...
U.S. Hotel Results for Week Ending 10 February
CoStar Group | February 15, 2024
WASHINGTON – 15 February 2024 – U.S. hotel performance increased from the previous week, while year-over-year comparisons remained mixed, according to CoStar’s latest data through 10 February. CoStar is a leading provider of online real estate marketplaces, information and analytics in the property markets. 4-10 February 2024 (percentage change from comparable week in 2023): Occupancy: 56.2% (-2.7%) Average daily rate (ADR): US$160.96 (+6.8%) Revenue per available room (RevPAR): US$90.40 (+3.9%) Among the Top 25 Markets, Oahu Island saw the largest increase in occupancy (+8.0% to 82.9%). In its Super Bowl host...
Coldplay Concerts Drove Singapore Hotel Performance in January, Taylor Swift Up Next in March
CoStar Group | February 15, 2024
WASHINGTON – 15 February 2024 – Helped by Coldplay’s World of the Spheres Tour, Singapore hotels saw healthy performance growth, according to preliminary January data from CoStar. CoStar is a leading provider of online real estate marketplaces, information, and analytics in the property markets. January 2024 (year-over-year % change): Occupancy: 72.8% (+9.6%) Average daily rate (ADR): SGD334.46 (+3.3%) Revenue per available room (RevPAR): SGD243.55 (+13.2%) Singapore posted its highest daily occupancy levels toward the end of the month, helped by six Coldplay performances that took place between 23-31 January. The ma...
Ford Versus Ferrari: A Lesson in Customer Experience
Shep Hyken | February 15, 2024
By Shep Hyken Functionality versus customer experience: Do they belong together? Yes! And here’s a story to make the point: Two guys are buying new cars. One buys a Ford EcoSport, and the other buys a Ferrari Roma. The Ford costs about $25,000. The Ferrari costs about $250,000 – 10 times more! Both guys live in the same neighborhood. They both drive downtown to work. They use their cars for the same reason: daily transportation. Both vehicles go back and forth to work without any problems. And because of the speed limit, both take about the same amount of time to do so. And both dealerships – Ford and Ferrari – provide...
Medallia Research Finds 61% of Consumers Are Willing to Spend More for Personalized Experiences, But Only 25% of Experiences Are Highly Personalized
Medallia | February 15, 2024
In hospitality and retail, consumers say the least personalized parts of their experiences are during their stay and while in store, providing key opportunity for brands PLEASANTON, Calif.--Medallia, Inc., the global leader in customer and employee experience, today announced the findings of its new research report, Understanding Personalization Efforts in the Hotel and Retail Industries. In a research study of 1,749 hotel guests and 1,905 retail consumers, Medallia found a strong link between personalization and overall satisfaction, validating earlier research that showed 61% of consumers are willing to spend more with companies if...
Employee Engagement: The Method Behind Hospitality Success
EHL Insights | February 15, 2024
Imagine a luxury hotel where front desk staff greet you warmly, housekeepers meticulously prepare your room, and servers delight you with their attentive service. Now imagine the opposite: a hotel where staff seem unhappy in their roles and indifferent to your needs. The contrast is stark, and it underscores a fundamental truth about hospitality – employee engagement and customer experience are powerfully intertwined. At its core, hospitality is a people business. From check-in to check-out, guests rely on staff to deliver service excellence and shape their perception of a hotel or brand. In this article, we’ll explore the vital connec...
Bakersfield’s Vibrant Growth & Developments Ahead
Aidan Martin | February 15, 2024
By Aidan Martin The $600-million Hard Rock Hotel & Casino Tejon project, which broke ground on December 14, 2023, promises to inject vitality into the Bakersfield suburb of Mettler. Phase I encompasses 150,000 square feet of gaming space, multiple dining options, and a 2,800-seat event venue. Phase II will include a 400-room hotel and additional dining and entertainment amenities. Phase I is slated to open in October 2025, with Phase II following 20 months later. Though situated 30 minutes from Bakersfield, this project is poised to become a prominent leisure demand generator for the region. In October 2023, plans were approved to...
The Point in Saranac Lake, New York, Appoints Kristopher White as General Manager
The Point | February 15, 2024
February 15, 2024 (Saranac Lake, New York) – The Point in the Adirondacks of Upstate New York has announced the appointment of Kris White as General Manager. Mining nearly two decades of hospitality management experience as well as a lifelong love of the mountainous region surrounding the property, White oversees all operations at the waterfront resort in Saranac Lake, including marketing, food & beverage, rooms, and guest experiences, as well as developing and maintaining rewarding relationships with new and returning guests, many of whom have been vacationing at the property for years. At The Point, White sees maintaining the le...
Uncommon Hospitality Appoints Bethany Wade as General Manager for Soon-to-Open Longfellow Hotel
Uncommon Hospitality | February 15, 2024
The boutique property in Portland, Maine bolsters its executive leadership team with the White Barn Inn alum as it readies for a Spring 2024 opening Portland, Maine (February 15, 2024) – Longfellow Hotel, a brand-new, 48-room boutique hotel from Maine-based, family-owned hospitality group Uncommon Hospitality, today announced the appointment of Bethany Wade as general manager. Wade will play an integral role in launching the exciting West End project, spearheading hotel operations, guest services, and community outreach to cement The Longfellow’s legacy as a Portland hospitality icon. Wade is a multifaceted hotelier with deep-rooted ...
HSMAI Celebrates 67th Annual Adrian Awards
HSMAI | February 15, 2024
McLean, VA (Feb. 15, 2024) – The Hospitality Sales and Marketing Association International (HSMAI) honored travel marketing excellence at the Adrian Awards Celebration on Tuesday, February 13, at the New York Marriott Marquis in New York, NY with more than 500 industry and agency executives in attendance. This year, the 67th annual competition focused on WanderLOVE, highlighting the most creative and successful campaigns that spark a love for travel and ignite a desire for exploration, and celebrated the people behind the work. “We had over 800 entries for this year’s competition showcasing the most creative and impactful PR, market...
CBRE Hotels Expects RevPAR Growth in 2024 Fueled by Higher Rates and Stronger Demand
CBRE Group, Inc. | February 15, 2024
[fusion_builder_container hundred_percent="no" equal_height_columns="no" menu_anchor="" hide_on_mobile="small-visibility,medium-visibility,large-visibility" class="" id="" background_color="" background_image="" background_position="center center" background_repeat="no-repeat" fade="no" background_parallax="none" parallax_speed="0.3" video_mp4="" video_webm="" video_ogv="" video_url="" video_aspect_ratio="16:9" video_loop="yes" video_mute="yes" overlay_color="" video_preview_image="" border_size="" border_color="" border_style="solid" padding_top="" padding_bottom="" padding_left="" padding_right=""][fusion_builder_row][fusion_builder_column ...
Lodging Interactive Announces 2023 Hotel Christmas Tree Competition Winner
Lodging Interactive | February 15, 2024
[fusion_builder_container hundred_percent="no" equal_height_columns="no" menu_anchor="" hide_on_mobile="small-visibility,medium-visibility,large-visibility" class="" id="" background_color="" background_image="" background_position="center center" background_repeat="no-repeat" fade="no" background_parallax="none" parallax_speed="0.3" video_mp4="" video_webm="" video_ogv="" video_url="" video_aspect_ratio="16:9" video_loop="yes" video_mute="yes" overlay_color="" video_preview_image="" border_size="" border_color="" border_style="solid" padding_top="" padding_bottom="" padding_left="" padding_right=""][fusion_builder_row][fusion_builder_column ...
Jill Wilder Appointed President at Aptech to Lead New Market Growth Initiatives
Aptech | February 15, 2024
[fusion_builder_container hundred_percent="no" equal_height_columns="no" menu_anchor="" hide_on_mobile="small-visibility,medium-visibility,large-visibility" class="" id="" background_color="" background_image="" background_position="center center" background_repeat="no-repeat" fade="no" background_parallax="none" parallax_speed="0.3" video_mp4="" video_webm="" video_ogv="" video_url="" video_aspect_ratio="16:9" video_loop="yes" video_mute="yes" overlay_color="" video_preview_image="" border_size="" border_color="" border_style="solid" padding_top="" padding_bottom="" padding_left="" padding_right=""][fusion_builder_row][fusion_builder_column ...
Springer-Miller Systems Prioritizes Client Services as They Look Toward the Future
Spring-Miller Systems | February 15, 2024
Springer-Miller Systems (SMS) has been a leading software provider in the hospitality industry for over 30 years. SMS continues to look toward the future in a recent restructuring. Client service remains a priority, and to ensure their clients receive the service they deserve, SMS doubled down on Account Management. SMS has added multiple new roles across their Account Management team creating an ability to narrow their focus and provide “white-glove” services to every customer. Account Managers will now engage customers around every aspect of their business, including but not limited to product needs / recommendations, support escalat...
Thompson Houston Debuts in the City’s Historic Fourth Ward
Thompson Houston | February 14, 2024
Marking the Thompson Hotels brand’s fourth property in Texas, the highly anticipated luxury lifestyle hotel is now open and welcoming guests to Houston’s historic Fourth Ward CHICAGO (February 14, 2024) – Hyatt Hotels Corporation (NYSE: H) announced today the opening of Thompson Houston, Houston’s newest luxury lifestyle hotel offering a distinctive guest experience that celebrates the individuality of Space City overlooking the verdant Buffalo Bayou Park. Set against the backdrop of rare unobstructed views of downtown Houston’s skyline, the hotel captures the vibrancy of the city with an unapologetically stylish design signat...
Hyatt to Expand All-Inclusive Portfolio in Mexico With Plans for First Breathless Resort & Spa Branded Property in Puerto Vallarta
Hyatt Hotels Corporation | February 14, 2024
Breathless Puerto Vallarta Resort & Spa will mark the first Breathless Resort & Spa in Puerto Vallarta, and fourth Breathless Resort & Spa branded property in Mexico, further strengthening the Inclusive Collection’s presence in the region CHICAGO (February 14, 2024) – Hyatt Hotels Corporation (NYSE: H) in collaboration with Grupo Hotelero Santa Fe, S.A.B. de C.V., announce that their affiliates have entered into an agreement to expand Hyatt’s Inclusive Collection portfolio in Mexico with plans for a Breathless Resort & Spa branded property to open next year in Puerto Vallarta. Breathless Puerto Vallarta Resort &...
Dorchester Collection Names Christoph Moje as General Manager of Los Angeles’ Hotel Bel-Air
Dorchester Collection | February 14, 2024
London, February 14, 2024 – Dorchester Collection has announced the appointment of Christoph Moje as general manager of Los Angeles’ Hotel Bel-Air, effective from February 10, 2024. With almost 30 years’ experience in luxury hotels across America, Christoph re-joined Dorchester Collection seven years ago as hotel manager for sister property, The Beverly Hills Hotel. In 2021, he made the transition across to Hotel Bel-Air as hotel manager and he will now take on the role of general manager. Christoph’s previous roles include numerous managerial positions within hotel groups, including The Ritz-Carlton Hotel Company and the Langham Ho...
HRI Hospitality Set to Open Tempo by Hilton Nashville Downtown
Tempo by Hilton | February 14, 2024
NASHVILLE – (February 14, 2024) – HRI Hospitality (“HRI”) and Hilton (NYSE: HLT) announced today the upcoming opening of the 306-room Tempo by Hilton Nashville Downtown, the second property nationally to open from Hilton’s new stylish and contemporary lifestyle brand designed for the rhythm of life. The property will open its doors this Thursday, February 15. Developed and owned by HRI Hospitality and operated by HRI’s operating company, HRI Lodging, Tempo by Hilton Nashville Downtown is located in the heart of downtown Nashville, just half a block from Broadway and steps from shops, restaurants, and entertainment. It offer...
