Quoting Higher Rates and Overcoming Objections Regarding Rate/Availability Restrictions
Doug Kennedy | February 6, 2024
Education
Nobody Asked Me, But… No. 237: Hotel History: Hotel Allegro, Chicago, Illinois
Stanley Turkel | September 22, 2020
By Stanley Turkel, CMHS Hotel History: Hotel Allegro, Chicago, IL, (483 rooms) The Hotel Allegro was created on the site of old Bismarck Hotel in 1998. The original Bismarck Hotel was built in 1894 by Emil and Karl Eitel, brothers from Stuttgart, Germany. The Eitels were pioneers who installed ice-boxes in the hotel's kitchen and air conditioning in the hotel's restaurants. During World War I, the Bismarck was renamed the Randolph Hotel because of anti-German sentiment. After the war, the Bismarck name was restored. When the Eitel brothers built a new 19-floor Bismarck Hotel, the 22-story Metropolitan Office Building and the 2500-seat P...
BU School of Hospitality & ESSEC Business School (France) Announce Collaboration for Graduate Students
Boston University School of Hospitality Administration | September 17, 2020
(September 16, 2020) Boston, MA and Cergy (France) – Boston University’s School of Hospitality Administration (BU SHA) Dean Arun Upneja, PhD, has announced the formalized relationship between two of the world’s leading hospitality programs: Boston University’s School of Hospitality Administration (BU SHA) and the ESSEC Business School in Paris, France. Graduate students enrolled in either program have the opportunity to earn part of their Master’s degree abroad – an opportunity which involves elective courses taught by premier internationally-recognized industry practitioners and internships in Europe and / or the United State...
Restaurant Owners and Operators Are Invited to Take Free COVID-19 Restaurant Safety Training Course
The City of Miami | September 11, 2020
MIAMI (Sept. 11, 2020) – The City of Miami, Miami's Downtown Development Authority (DDA), and the Chaplin School of Hospitality & Tourism Management at Florida International University (FIU) are encouraging local restaurant owners to sign up for a new one-hour health and safety course. Created by culinary educators and professionals, the course focuses on reducing and preventing the spread of COVID-19 through health and safety training and is free and open to all restaurant owners and operators. The COVID-19 Restaurant Safety and Compliance Course offers a one-hour lecture and quiz based on safety protocols and guidelines from the M...
IDeaS Intern Program Makes WayUp 100 List in U.S. for Second Year
IDeaS | September 3, 2020
Hospitality technology leader supports rising talent through its extensive internship program MINNEAPOLIS—Sept. 3, 2020—IDeaS was once again listed in WayUp’s Top 100 Best Internship Programs in the United States. WayUp, the go-to job placement platform used by millions of early-career professionals, releases the top 100 internship programs each year. The companies that made the list were selected by a panel of industry expert judges and thousands of public votes. View the complete list here: https://www.nationalinternday.com/top100-2020. IDeaS U.S. intern program – Created in 2014, the IDeaS intern program continues to gro...
Nobody Asked Me, But… No. 236: Hotel History: The Hermitage Hotel
Stanley Turkel | September 2, 2020
by Stanley Turkel, CMHS Hotel History: Hermitage Hotel, Nashville, Tennessee (122 rooms) Historic Hotels of America is proud to announce that the Hermitage Hotel in Nashville, Tennessee has been selected as the 2020 Historic Hotel of the Year. “Congratulations to the ownership, leadership, and many associates at The Hermitage Hotel,” said Lawrence Horwitz, Executive Vice President, Historic Hotels of America and Historic Hotels Worldwide. “We are delighted to recognize this magnificent historic hotel and its historic hoteliers for their dedication, enthusiasm, stewardship, and leadership in preserving this iconic treasure and i...
Aspire’s Winning Virtual Learning Innovation
Aspire | August 26, 2020
August 26, 2020. "Overwhelmed, afraid, and confused," are some of the emotions employees are feeling as they venture back to work. "I want to do a good job, and so many protocols and expectations have changed. It makes me feel incompetent." This perspective is rampant. Training has never been more critical as employees feel overwhelmed at work and home, lack clarity on how to deliver on their ever-changing job expectations, all combined with the COVID impact on guest delivery. "Aspire was on a mission to solve this problem honoring our clients' realities, our inability to travel, and the fact that our clients around the world neede...
Right Location? That Depends…
PolyU’s School of Hotel and Tourism Management | August 26, 2020
The factors that determine the importance of hotel location differ according to regions in a city, show Dr Hengyun Li, Dr Mimi Li of the School of Hotel and Tourism Management (SHTM) at The Hong Kong Polytechnic University and their co-researcher in a study published recently. Drawing on a Hong Kong case study, the researchers show that factors normally considered universally important when determining a location, such as traffic and transport, may not be as significant in some tourist destinations as in others. Their findings have obvious implications for hotel brands and their investors, among other players in the hospitality and tourism in...
More Than 30,000 Event and Hospitality Professionals Have Been Trained or Cvent Certified Across More Than 70,000 Educational Courses Since March 2020
Cvent | August 24, 2020
TYSONS, Va, August 24, 2020 -- Cvent, a market-leading meetings, events, and hospitality technology provider, today announced that it has trained and certified more than 30,000 marketers, event planners, and hospitality professionals through its robust training and certification program that has been free to anyone since March 2020. The comprehensive training program provides industry professionals with the critical knowledge, skills, and insights they need to adapt to the changing environment, enhance their resume, and prepare their organizations for future success. The company has extended its offer of free Cvent Certifications and free t...
Hotels to Dorms: Converting Hotels to College Housing During the COVID19 Pandemic
Fred DeMicco | August 19, 2020
By Frederick DeMicco, Jackie Guzman Abstract As colleges start classes up in for the fall 2020 semester, many students are moving back to their college towns. Many undergraduate students have guaranteed housing from their universities, but to help with social distancing measures, universities are dispersing their students more than usual. To do this, universities are looking to hotels to house students for the school year. Introduction During the early months of 2020, once it was apparent that the novel coronavirus (COVID19) was a global pandemic, people everywhere started to think of creative solutions to help ease the probl...
Nobody Asked Me, But… No. 235: Hotel History: Cavallo Point, The Lodge at the Golden Gate (1901)
Stanley Turkel | August 12, 2020
By Stanley Turkel, CMHS Hotel History: Cavallo Point Lodge, Sausalito, California (142 rooms) The history of the spectacular site of the Lodge at the Golden Gate commences with the coastal Miwok Indian tribes who occupied Horseshoe Cove long before there was a Golden Gate Bridge. In 1866, the U.S. Army acquired the site for a military base to fortify the north side of the harbor entrance. The twenty-four buildings around the ten-acre parade ground at Fort Baker were developed between 1901 and 1915. Designed in the Colonial Revival architectural style as permanent housing for the Coast Artillary Corps (active from 1907-1950), Fort Bak...
Behind the Scenes of Cyber HITEC: Meet the HITEC Advisory Council (Part I)
HFTP | August 12, 2020
Behind the scenes of every great HITEC is a group of highly knowledgeable industry veterans lending their expertise to the planning and coordination of the conference’s education program. These individuals share a deep understanding of the complexities of the hospitality industry, as well as its strengths, challenges and continuous evolution. They take the challenges that often face hospitality professionals and collectively seek the voices that can share sustainable solutions to these challenges. In this blog post, meet a few of the great minds at work behind the world’s first-ever Cyber HITEC. This is part one of a three-part series ...
Marriott International Introduces New Content On Digital Platform For Meetings & Events
Marriott International, Inc. | August 11, 2020
Following the announcement of Marriott International’s Commitment to Clean and Global Cleanliness Council, Marriott has introduced digital content about redefined processes and reimagined spaces guided by cleanliness experts and best practices to help hosts, organizers and attendees plan and execute meetings and connect with confidence. Recognized as an industry leader for quality and exacting standards for over 93 years, Marriott is introducing changes which include enhanced sanitation guidelines, new operational training for associates, and increased use of conference technologies to ensure that customers are able to come together when...
Hilton College Announces Winners of the First-Ever Hospitality Hackathon (HC3), Sponsored by HFTP
Hilton College | August 10, 2020
This summer, the University of Houston Conrad N. Hilton College of Hotel and Restaurant Management, in partnership with Hospitality Financial and Technology Professionals (HFTP®), challenged students in hospitality programs across the globe with the first-time Hilton College Hospitality Hackathon. The competition asked participants to tackle COVID-19 head-on and address the challenges it has posed to all sectors of the hospitality, travel and tourism industry, and to develop solutions to move it forward. "The response to our first HC3 Hilton College Hospitality Hackathon from hospitality programs around the world has been nothing short of...
Hotels to Healthcare (H2H) Medical Travel in India: A Cost Comparison of Procedures With the United States
Fred DeMicco | August 6, 2020
By Fred DeMicco and Jackie Guzman Introduction Medical Tourism is traveling to another country to receive medical care or treatment. There are many different reasons why one might do this, such as to save money or to seek a treatment that is not available in one’s home country. Immigrants sometimes return to their country of birth for a medical procedure because they feel more comfortable there or because they have family there that will help them during the recovery process. Medical tourism is a growing industry and in 2017 alone, between 14 and 16 million people traveled outside their home country to receive a medical treatment. I...
In Time for ADA 30th Anniversary, Autism Training Company Offers Free Courses to Hospitality Industry Workers in US
Autism Double-Checked (ADC) | July 27, 2020
Stamford CT – July 2020 - Connecticut-based online training company Autism Double-Checked (ADC) has announced an initiative to help travel and hospitality staff located in the United States by offering free training courses on a first-come-first-served basis through August 31st 2020. The training is designed to educate hospitality industry workers to better assist travelers with Autism needs. CEO, Alan Day, said, “Huge numbers of travel industry employees are out of work and are facing a very competitive job market. Our easy-to-take autism awareness courses will allow participants to acquire a new skillset from home that can be put t...
Nobody Asked Me, But… No. 234: Curt R. Strand, President, Hilton International
Stanley Turkel | July 21, 2020
by Stanley Turkel, CMHS Hotel History: Curt R. Strand (1920-2020) On July 12, 2020, I received the following email: “Dear Friends of Curt, With a broken heart, I am telling you that Curt passed away last night in his home. He was, as you would expect gallant till the end. Love, Barbara Lynn”. In 1948, Conrad Hilton formed Hilton Hotels International. One of the first employees was Curt R. Strand who wrote in the Cornell Hotel and Restaurant Administration Quarterly June 1996*: “Hilton International started small in 1947, but I was endowed with a great asset. It is a wise parent who does not bestow money on his children, just in...
PolyU Tripartite Hospitality Programme Won McCool Breakthrough Award
PolyU’s School of Hotel and Tourism Management | July 17, 2020
(17 July 2020) The Master of Science in Global Hospitality Business (MGH) programme was selected as the McCool Breakthrough Award recipient for 2020 by the International Council of Hotel, Restaurant, and Institutional Education (I-CHRIE), the world’s largest organisation of hospitality and tourism educators, for its innovative approach of this graduate degree programme. The tripartite programme is jointly offered by the School of Hotel and Tourism Management (SHTM) of The Hong Kong Polytechnic University, École hôtelière de Lausanne (EHL) in Switzerland and the Conrad N. Hilton College of Hotel and Restaurant Management at the University...
Safety, Communication, and Sensitivity
The Penn State School of Hospitality Management | July 2, 2020
UNIVERSITY PARK, Pa. — The COVID-19 pandemic has put intense pressure on the economy, but it has hit businesses in the hospitality sector especially hard. Though these times are unprecedented, hospitality operators have faced a series of crises this century including terrorist attacks, power-grid failures, financial crises, and other epidemics. What can be learned from industry responses to these crises that can inform how to navigate the COVID-19 pandemic and unforeseen, future problems? To answer that question, Penn State School of Hospitality Management doctoral student Anqi Luo and Donna Quadri-Felitti, Marvin Asher Director and a...
Nobody Asked Me, But… No. 233: Hotel History: The Adolphus Hotel
Stanley Turkel | June 30, 2020
By Stanley Turkel, CMHS Hotel History: The Adolphus Hotel (407 rooms) The Adolphus Hotel was built by and named for Adolphus Busch, the founder of the Anheuser-Busch Brewing Company. Legend has it that Adolphus Busch donated the hotel to Dallas as a thank you for its enthusiastic acceptance of his famous Midwestern brew. It was designed in a Beaux-Arts style by architects Barnett, Haynes & Barnett of St. Louis who also designed the Hamilton Hotel, St. Louis; the Hotel Claridge, Memphis; the Connor Hotel, Joplin; the Marquette Hotel, St. Louis; the Southern Hotel, Chicago and the Mark Twain Hotel, Hannibal. The hotel, a full city ...
UNWTO and Sommet Education Offer 30 Scholarships Through “Hospitality Challenge”
UNWTO | June 30, 2020
The World Tourism Organization (UNWTO) has partnered with Sommet Education for an innovative Hospitality Challenge. The initiative will grant 30 scholarships for world class education programmes and support career climbers and switchers, entrepreneurs and innovators develop themselves and their projects and so help drive tourism’s recovery. Around the world, the COVID-19 pandemic has brought tourism to a standstill. Now, as the sector restarts, this competition is designed to identify ideas and individuals capable of accelerating recovery while promoting inclusivity and sustainability in the sector to invent the hospitality of tomorrow. ...
Changes in the Industry: EHL Hospitality Talents Share Their Views
Beatrice Venturini | June 26, 2020
By Beatrice Venturini EHL CEO, Michel Rochat, quizzes this year’s group of bright sparks from the EHL Talent Academy on their thoughts and previsions on what the future of hospitality might entail in a post-pandemic world. Their insights are an important prism through which we can all gauge these changing times. EHL Group launched a new venture last year called ‘EHL Talent Academy,’ a program designed to support and develop young EHL employees in the professional world of hospitality management education. The EHL Talent Academy was created in order to spot the next generation of managers and leaders within the EHL Group, and inv...
Uplifting the Leisure and Hospitality Workforce Through Education
Vivek Sharma | June 23, 2020
By Vivek Sharma Arguably one of the industries in the U.S. that has encountered the deepest impact from the COVID-19 pandemic is the leisure and hospitality sector. In March and April of this year, the industry laid off more than 8 million people, then rebounded and continued to increase in July, adding 592,000 jobs. As more states open again for business and companies ask employees to return, some workers formerly employed in these service industries may reconsider whether to use their valuable skills in another line of work. While it will take time for the economy to completely rebound and attain pre-pandemic business levels, American...
HSMAI Offers New Essentials Online Courses in Hotel Revenue Optimization, Digital Sales, and Data Analytics
HSMAI | June 15, 2020
The Hospitality Sales and Marketing Association International (HSMAI) is introducing three new collaborative educational experiences: Hotel Revenue Optimization Essentials, Hotel Digital Sales Essentials, and Hotel Data Analytics Essentials, in addition to the well-attended Hotel Digital Marketing Essentials series, to help professionals across the hospitality industry further develop their skills and abilities. Each course is led by expert faculty and is five to six weeks long. The Essentials series are 100% online and instructor-led. “Hotel leaders must be prepared for the industry recovery that lies ahead,” said Robert A. Gilbe...
“She Has a Deal” Announces Pitch Competition Finalists
She Has a Deal | June 15, 2020
McLEAN, Va., June 15 ,2020—Officials of “She Has a Deal,” an annual hotel investment pitch competition for early-career women, today announced its five finalists selected to advance to the final round to compete for the prize of $50,000 in hotel deal equity. During the preliminary judging round, 14 teams comprised of 28 participants pitched their hotel investment acquisition or development plans live on Zoom to a judging panel of top-level hotel business executives, entrepreneurs and investors. The judges evaluated and selected the following five teams: CityTerrace Ventures: Nancy Guzman and Marlene Reyes from Cornell Univer...
