The Tricycle of Guest Service Excellence: A Perfect Model For Remarkable Experiences...
Doug Kennedy | October 4th, 2024
Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience...
Travel Outlook, The Premier Hotel Call Center™ | October 2nd, 2024
In the Fast Lane: The Top 8 Reasons Hospitality Is Marching Fast Toward Automation in 2024
Joe Vargas | January 24, 2024
By Joe Vargas 2024 marks the shift to automation as hotels, venues, and restaurants march fast toward new technologies to transform guest experiences and reduce costs. From mobile apps and self-service kiosks to AI-powered platforms, automation is becoming ubiquitous across hotels, restaurants, and travel businesses. Recent surveys show that over 80% of hospitality operators are integrating automated systems to streamline operations, reduce human error, and optimize performance. This move towards automation is driven by a convergence of factors - changing consumer preferences, labor shortages, rising operational costs, and the need fo...
The Hermosa Inn Appoints Brian Peterson as Executive Chef
THE HERMOSA INN, LON’S & LON’S LAST DROP | January 24, 2024
PARADISE VALLEY, AZ (January 2024) – Brian Peterson has been named Executive Chef at LON’s at the Hermosa, announced Noel Fulton, Managing Director of The Hermosa Inn, a AAA Four Diamond luxury boutique hideaway in Paradise Valley, Arizona. Renowned for its globally inspired Arizona fare, the critically acclaimed LON’s at the Hermosa is the culinary centerpiece of the hotel and is complemented by a subterranean wine cellar, a celebrated outdoor dining patio, and its bar and casual dining counterpart: LON’s Last Drop. "We are thrilled to welcome Brian back to The Hermosa Inn, where he was pivotal in LON’s success in the early 2000...
Global Hotel Investment Volume Will Accelerate in 2024, Exceeding the Previous Year by 15% to 25%
JLL | January 24, 2024
JLL’s 2024 Global Hotel Investment Outlook outlines the resilience and growth of the hotel sector as consumers continue to prioritize spending on travel CHICAGO, Jan. 24, 2024 – JLL’s Hotels & Hospitality Group has released their flagship Global Hotel Investment Outlook, which reveals that global hotel performance soared in 2023, reaching a full recovery. Though 2023 proved to be a challenging year for commercial real estate, marked by geopolitical tensions and capital market dislocation, the lodging industry demonstrated resilience, with RevPAR (revenue per available room) achieving a full recovery and surpassing 2019 levels b...
Dallas Dominates U.S. Hotel Construction Boom: Q4 ’23 Report Reveals Record-High Project and Room Counts
Lodging Econometrics (LE) | January 24, 2024
January 24, 2024 – PORTSMOUTH, NH – In the ever-changing landscape of the U.S. hospitality industry, the Q4 2023 U.S. Construction Pipeline Trend Report by Lodging Econometrics (LE) sheds light on dynamic trends across key markets. Dallas emerges as a powerhouse, leading the nation with a record-breaking 193 projects/22,291 rooms, signifying Dallas’s robust growth and confidence in the hospitality sector. Following closely is Atlanta, setting its own record with 151 projects/18,730 rooms. Nashville joins the ranks with 123 projects/16,148 rooms, followed by Phoenix with 122 projects/15,977 rooms, and the Inland Empire with 116 projec...
AHLA Foundation Hosts 6th Annual Gala to Celebrate Hotel Workforce
The AHLA Foundation | January 24, 2024
Industry’s top honor presented to The Nonantum Resort’s Colby Bracy, Mark Hoplamazian of Hyatt receives 3rd annual Arne Sorenson Social Impact Leadership Award LOS ANGELES (Jan. 22, 2024) – AHLA Foundation yesterday hosted its 6th annual Night of a Thousand Stars gala honoring leaders in the hotel and lodging industry – including property-level talent who embody the spirit of hospitality. The event raised nearly $1 million to support AHLA Foundation initiatives aimed at strengthening industry’s workforce and included the Stars of the Industry Awards, commemorating winners for their service to the industry. “The Night ...
RREAF Holdings and Innisfree Hotels Partner to Develop Brand-New Margaritaville Resort on Galveston Beach
RREAF Holdings | January 24, 2024
DALLAS, Jan. 24, 2024 – RREAF Holdings LLC, a private real estate development firm, today announced its partnership with Innisfree Hotels, a best-in-class operator of beachfront hotels and resorts in the Southeastern United States, to develop a brand-new Margaritaville resort in Galveston, Texas. The deal totals just over $250 million and is located at 317 East Beach Drive. Once complete, the resort will occupy 300,000 square feet, making it one of the largest developments in eastern Galveston. The property will feature 334 rooms and include offerings such as a 2.5-acre elevated water park overlooking the beach, four restaurants, a ballr...
Amadeus Report in Collaboration With UN Tourism Shows Confident Start to 2024 for Travel in the Americas
Amadeus | January 24, 2024
Air capacity is well over 100% of 2023 volumes across all regions, demonstrating increased opportunities for travel January 24, 2024 - A new report released today by Amadeus in collaboration with UN Tourism shows a positive trend for air travel and hospitality in the Americas at the start of 2024. Air capacity has increased significantly for January to April 2024 The report - Travel Insights 2024: Focus on the Americas - finds the industry is prepared for a strong start to the year, with air capacity in the region up by 20% over the first four months of the year when compared to the same period of 2023. Released today, the report d...
InnSpire Partnership With RealTime Reservation Empowers Hotel Guests With Seamless Control of Their Property-Wide Stay Experience
InnSpire | January 24, 2024
New technology integration creates a unified booking experience for all property amenities, from F&B to beach chairs, pool cabanas, services and experiences. Stockholm & Washington DC – January 24, 2024 – InnSpire, the leading provider of innovative hospitality technology solutions that help drive seamless, world-class guest experiences for some of the world’s most iconic hotels and brands, has announced a strategic partnership with RealTime Reservation (RTR), a centralized inventory control and management platform that assists hotels in maximizing ancillary revenue from services and amenities. The new partnership integrates...
Getting Rates Above $750 Then Above $1000 Per Night
Adam and Larry Mogelonsky | January 24, 2024
By Adam and Larry Mogelonsky In the realm of luxury properties, charging around the $500 per night price range has come to be expected for any brands around the world since the pandemic, but the pursuit of rates exceeding $750 or $1,000 per night is now a strategic objective. But with great rate comes great expectations. Ergo, owners and operators in this space understand that guests paying in this premium range demand more than just the basics. Guest expectations for this $500 to $750 range encompass not only a remarkable lobby and well-appointed rooms but also enhanced services and upgraded amenities. Premium dining and spa services a...
North America Hotels Leveraging Maestro PMS’s Revolutionary GuestXMS Features to Improve Communication and Boost Guest Engagement
Maestro | January 24, 2024
Properties are relying on the comprehensive guest engagement and operational communication hub to provide enhanced insights into guest needs, improve staff reaction times, and elevate review scores across the board MARKHAM, Ontario, Jan. 24, 2024 — Maestro PMS, the leader in cloud hosted, All In One, private cloud and on-premise property-management systems for independent hotels and luxury resorts, conference centers, vacation rentals, and multi-property groups, continues to help elevate hotel operations through expanded communications provided by its Guest Experience Management solution, or GuestXMS. This complete, seamless engagement h...
Wyndham Comments on Choice’s Self-Serving Director Nominations
Wyndham Hotels & Resorts | January 22, 2024
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ONYX Hospitality Group To Launch First Shama Property in Malaysia, Shama Suasana Johor Bahru
ONYX Hospitality Group | January 22, 2024
London, 22nd January 2024 – ONYX Hospitality Group, the prominent management company in Southeast Asia specialising in hotels & resorts, serviced apartments and luxury residences, has achieved a significant milestone with the launch of Shama Suasana Johor Bahru in Malaysia, marking the opening of the first Shama property in the country. This achievement is highly significant as it makes Malaysia the first country, outside of Thailand, to host all three ONYX brands: Amari, OZO, and Shama, reaffirming ONYX's commitment to expanding its presence in Southeast Asia. The signing ceremony took place on 18th January 2024 at Amari Kuala Lu...
Choice Hotels Proposes a Full Slate of Independent, Highly Qualified Individuals for Election at the 2024 Annual Meeting of Wyndham Hotels & Reso
Choice Hotels | January 22, 2024
Nominees Are Seasoned Leaders with Financial and Operational Experience Across Hospitality, Franchising and Other Relevant Industries Wyndham Shareholders Deserve a Board Focused on Good Governance and Its Fiduciary Duty to Drive Shareholder Value NORTH BETHESDA, Md., Jan. 22, 2024 -- Choice Hotels International, Inc. (NYSE: CHH) ("Choice"), one of the world's most successful lodging franchisors, today announced that it has proposed eight independent, highly qualified individuals to stand for election at the 2024 Annual Shareholder Meeting of Wyndham Hotels & Resorts, Inc. (NYSE: WH) ("Wyndham"). Stewart W. Bainum, Chair of Choice'...
Conrad Hotels & Resorts Expands Luxury Portfolio With Brand Debut in Orlando
Conrad Hotels & Resorts | January 22, 2024
Opening of Conrad Orlando brings sophisticated luxury and elevated travel experience to Central Florida ORLANDO, Fla. – January 22, 2024 - Hilton (NYSE: HLT) announces the opening of the highly anticipated Conrad Orlando, marking the Conrad Hotels & Resorts brand’s debut in Orlando and second property in the Sunshine State. Nestled within Evermore Orlando Resort’s sprawling 1,100-acre property less than three miles from one of Orlando’s most famed theme park resorts, the 433-room Conrad Orlando features five distinct dining venues; the serene Conrad Spa Orlando and Water Garden; Evermore Bay, an 8-acre crystalline lagoon and ex...
Utah’s Yonder Escalante Rebrands to Ofland Escalante
Ofland Escalante | January 22, 2024
Outdoor Hotel in Southern Utah’s Grand Staircase-Escalante National Monument, Yonder Escalante, Announces a Refreshed Brand Meaning “Of the Land” Escalante, Utah (January 22, 2024) – Yonder Escalante, a 20-acre boutique hotel located amidst Southern Utah’s Grand Staircase-Escalante National Monument, is pleased to announce a significant rebrand to Ofland Escalante. The name change, which will take effect when it reopens for the 2024 season on March 13, reflects the hotel’s commitment to provide the same authentic outdoor-oriented hospitality experience guests have come to love, while also embracing a new identity that resonat...
Secrets Resorts & Spas Brand Expands in the Dominican Republic With the Opening of Secrets Tides Punta Cana
Hyatt Hotels Corporation | January 22, 2024
CHICAGO (January 22, 2024) – Hyatt Hotels Corporation (NYSE: H) today announced the opening of Secrets Tides Punta Cana, the latest Inclusive Collection, part of World of Hyatt resort to open in the Dominican Republic. The 688-room adults-only resort expands Hyatt’s leisure portfolio in the Caribbean destination to 17 resorts with continued growth expected in late 2024 with the introduction of the Hyatt Centric brand in Santo Domingo. Located along the picturesque, palm-studded beach in the Uvero Alto neighborhood of Punta Cana, the idyllic seaside haven touts traditional Dominican architecture and pulls inspiration from renowned Domi...
Lafrance Hospitality Appoints Tim Burkhardt as President of Hotels
Lafrance Hospitality | January 22, 2024
Westport, MA | Jan. 22, 2024 – Lafrance Hospitality, a leading hospitality management company, is pleased to announce the promotion of Tim Burkhardt to the position of President of Hotels. Burkhardt, who previously served as Vice President of Lodging and Development, will assume his new role effective immediately. As President of Hotels, Burkhardt will oversee the strategic direction, and operations of Lafrance Hospitality's portfolio of hotels, ensuring exceptional guest experiences and driving continued growth and success in the hospitality industry. He will continue to spearhead acquisition and new construction projects for the hotel ...
Best Western Kernersville Is Now Open in North Carolina
BWH Hotels | January 22, 2024
Kernersville, North Carolina (January 22, 2024) – Best Western® Hotels & Resorts announces the opening of the Best Western Kernersville, located at 1570 Highway 66S in Kernersville, North Carolina. The hotel is owned by Pranav Patel and features 56 guestrooms, including three suites. The property recently completed a refresh, revamping each guestroom’s design and amenities with modern décor that features light grays and pops of orange, alongside washed wood-style furniture and plush bedding. Guestrooms come equipped with Smart TVs, desks, mini-fridges, microwaves, coffee makers and complimentary Wi-Fi. When staying at the Be...
Hilton Launches Initiative to Open New Pathways to Hotel Ownership
Hilton | January 22, 2024
In a first for the hospitality industry, Hilton’s “Unlocking Doors” program provides education, networking and access to capital supporting new and aspiring hotel owners MCLEAN, Va. – In an effort to help create opportunity for people looking to realize the dream of owning or growing their own business, Hilton has announced the creation of “Unlocking Doors,” a program designed to support new and aspiring hoteliers on their journey to hotel ownership. Launching this week at the Americas Lodging Investment Summit (ALIS), Unlocking Doors will create meaningful pathways to hotel ownership for entrepreneurs who are new to the i...
Moxy Debuts in India With Opening of Moxy Bengaluru Airport Prestige Tech Cloud
Moxy Hotels | January 22, 2024
Marking the 17th brand to join the Marriott Bonvoy portfolio in South Asia, the hotel brings Moxy’s boundary-breaking experience into the vibrant metropolis of Bengaluru Moxy Hotels, part of Marriott Bonvoy's portfolio of over 30 extraordinary hotel brands, is thrilled to announce the opening of Moxy Bengaluru Airport Prestige Tech Cloud, marking the brand’s debut in India. Introducing Bengaluru to a quirky and playful side of hospitality, the hotel is set to be the perfect social hub for both locals and travelers seeking a fun and adventurous retreat. Located just 10 minutes from Kempegowda International Airport Bengaluru in No...
Hotel Pipeline Down for Most of the World at the End of 2023
CoStar Group | January 22, 2024
WASHINGTON – 22 January 2024 – With substantial volume in the planning phases, the Americas was the only world region to show an increase in overall hotel pipeline activity, according to year-end data from CoStar. CoStar is a leading provider of online real estate marketplaces, information, and analytics in the property markets. Construction activity was down in every world region except Asia Pacific. December 2023 (% change in comparison with December 2022): Europe In construction: 171,354 (-9.7%) Final Planning: 111,255 (-20.9%) Planning: 178,580 (+16.3%) Total Under Contract: 461,189 (-4.7%) Among countrie...
U.S. Hotel Performance for December 2023
CoStar Group | January 22, 2024
WASHINGTON – 22 January 2024 – As expected due to the holiday season, the U.S. hotel industry reported lower performance results month over month, according to December 2023 data from CoStar. CoStar is a leading provider of online real estate marketplaces, information, and analytics in the property markets. December 2023 (percentage change from December 2022): Occupancy: 52.6% (-1.8%) Average daily rate (ADR): US$151.13 (+2.1%) Revenue per available room (RevPAR): US$79.42 (+0.3%) Among the Top 25 Markets, New York City experienced the highest occupancy level (86.6%), which was up 4.3% year over year. M...
7 Ways QR Codes Can Revolutionize the Hotel Guest Experience in 2024
Sharat Potharaju | January 22, 2024
By Sharat Potharaju Modern hotel guests expect efficient, personalized, and tech-enabled services throughout their stays. Nearly 40% of travelers would even opt for entirely self-service accommodations and no staff interactions except by request. Innovative technologies, like QR codes, present the perfect solution to meet and exceed rising expectations while driving revenue and loyalty. A simple smartphone scan bridges the physical and digital, unlocking convenience, customization, and satisfaction from check-in to check-out. To revolutionize the guest experience in 2024, consider these seven QR code use cases. Speed up check-in a...
Are Social Media Influencers Bad Travel Agents? [NEW Study]
Max Woolf | January 22, 2024
By Max Woolf Consider this: The “travel” hashtag on TikTok has amassed over 26.3M posts and 217.8B views. With those numbers, it’s no stretch to say that social media influencers have become the new crop of travel agents. But— While many provide valuable insights on destinations, attractions, and foods, this summer has seen a wave of backlash. Take, for instance, a woman who said that some people “deserve jail time” for glossing over the Amalfi Coast’s logistical hassles. So, we decided to reach out to 1,000+ Americans to gauge their perceptions of influencers in the context of travel advice. Scroll dow...
