The Tricycle of Guest Service Excellence: A Perfect Model For Remarkable Experiences
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Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience
Travel Outlook, The Premier Hotel Call Center™ | October 2nd, 2024
Charleston, SC: Making & Preserving History
Courtney Vris | November 29, 2023
By Courtney Vris Europeans first settled in the city that would become Charleston over 350 years ago.[1] Charleston’s rich history is one of the drivers of its thriving tourism sector, which tallied 7.68 million visitors in 2022. In the hospitality industry, Charleston continues to make history, while local initiatives are also making strides to preserve it. Demand Peaks & Historic Milestones The global renown of Charleston as a tourist destination continued in 2023 with its rank as the #1 city in the United States for the eleventh year in a row, according to Travel + Leisure readers. In 2023, Charleston gained a spot among Tra...
Radisson Blu Hotel at Porsche Design Tower Stuttgart Opens in Germany
Radisson | November 29, 2023
Located in Stuttgart’s tallest building opposite the renowned Stuttgart Theater, the new Radisson Blu Hotel at Porsche Design Tower Stuttgart offers breathtaking panoramic views of the city center and Killesberg Park. This latest flagship addition to the upper-upscale Radisson Blu brand boasts superb transport connections to Stuttgart’s business district and numerous cultural attractions. Offering 168 attentively designed rooms and suites on the top floors 12–23 of the iconic building, Radisson Blu Hotel at Porsche Design Tower Stuttgart is the epitome of modern comfort, effortlessly blending contemporary aesthetics with harmonious...
Hilton Expands Mexico Presence With Signing of Two Tapestry Collection by Hilton Hotels in Baja California
Hilton | November 29, 2023
Perla La Paz, Tapestry Collection by Hilton and Tropicana Los Cabos, Tapestry Collection by Hilton mark the brand’s arrival in the region adding to the company’s Baja California portfolio of award‑winning hotels BAJA CALIFORNIA, Mexico and MCLEAN, Va. – Today, global hospitality leader Hilton (NYSE: HLT) announced the signings of two franchise agreements for the upcoming conversions of the 90-room Perla La Paz, Tapestry Collection by Hilton in La Paz and 70-room Tropicana Los Cabos, Tapestry Collection by Hilton in San Jose del Cabo. Expected to open in early 2024, the properties will mark the debut of Tapestry Collection b...
Marta Hagan Appointed Director of Sales and Marketing for Viceroy Santa Monica and Le Meridien Delfina Santa Monica
Viceroy Santa Monica | November 29, 2023
The hospitality veteran of nearly 20 years will oversee all sales and marketing efforts for the two iconic Santa Monica properties (SANTA MONICA, CA; November 29, 2023)—Viceroy Hotels & Resorts and Pebblebrook Hotel Trust are pleased to announce the appointment of Marta Hagan as director of sales and marketing of Viceroy Santa Monica and Le Meridien Delfina Santa Monica. Bringing nearly 20 years of sales and marketing experience in the hospitality industry to this role, Hagan is responsible for overseeing the planning, implementation, and evaluation of all marketing and sales activities. “We are excited to welcome Marta to the...
PM Hotel Group Selected to Manage Holiday Inn Dallas Market Center
PM Hotel Group | November 29, 2023
Chevy Chase, Maryland (November 29, 2023) — PM Hotel Group, a leading hotel management company based in greater Washington, D.C., has been chosen to take over management of the Holiday Inn Dallas Market Center. Known for its commitment to excellence, PM Hotel Group is poised to implement proven strategies and operational efficiencies to ensure the success of the hotel. The addition of Holiday Inn Dallas Market Center to the PM Hotel Group portfolio marks the continued expansion of the company’s presence in Texas. “We are pleased to be taking over the management of Holiday Inn Dallas Market Center near thriving Downtown Dallas,” ...
Thompson Central Park New York Appoints David Joo as New Executive Chef
Thompson Central Park | November 29, 2023
NEW YORK, NY (Nov. 29, 2023) – Thompson Central Park New York announces today the appointment of David Joo as the hotel’s Executive Chef, overseeing culinary direction for the luxury lifestyle property’s renowned food and beverage program, from the signature restaurant Parker’s, curating the offering in the exclusive Upper Stories Lounge, to in-room dining, catering and events. Executive Chef David Joo brings over 15 years of distinguished expertise as he joins Thompson Central Park from The Peninsula New York, where he served as Sous Chef before advancing to Executive Chef, orchestrating five-star luxury dining experiences for gues...
Centara Appoints Michael Henssler as New Chief Operating Officer
Centara Hotels & Resorts | November 29, 2023
Bangkok, Thailand – 29 November 2023 – Centara Hotels & Resorts, Thailand's leading hotel operator, has strengthened its executive management team with the appointment of Michael Henssler as its new Chief Operating Officer, to oversee the expansion of the company’s diverse global portfolio and support the creation of exceptional guest journeys by blending innovation with Centara’s timeless Thai hospitality. A hotel industry expert with almost 30 years of experience, Henssler has held senior leadership positions in Europe, the Middle East, and China. A graduate of the prestigious École Hôtelière de Lausanne in Switzerla...
W Edinburgh Debuts in the Heart of St. James Quarter
W Hotels | November 29, 2023
In the vibrant heart of the St. James Quarter, W Edinburgh encapsulates Scotland’s Capital City W Hotels, part of Marriott Bonvoy’s global portfolio of over 30 extraordinary hotel brands, today announces the reveal of W Edinburgh with unrivalled happenings, bold, unexpected design, and signature Whatever/Whenever™ service. Highlights include a striking rooftop deck offering never-seen-before 360° views, as well as the W Hotels brand’s signature Sound Suite recording studio, a first for the UK and the second in Europe, empowering musicians, podcasters, DJs, and artists to create and record inspired by Edinburgh’s diverse influences...
5 Tech-Driven Hospitality Trends to Expect in 2024 and Beyond
Joe Vargas | November 29, 2023
By Joe Vargas As we approach 2024, the hospitality industry’s landscape is set to undergo significant transformations characterized by increased personalization, automation, AI, and cybersecurity, just to name a few. Moreover, these advancements will not only redefine the guest experience but also push the boundaries of what is possible in the sector. The good news is that the outlook remains promising, with recent Expedia data revealing that almost half of people prioritize travel more now than they did pre-pandemic, and nearly 80% plan to embark on leisure travel into 2024. In fact, the global hotel industry is expected to reach a...
FutureLog Takes Center Stage as Gold Sponsor at the 21st Annual HM Awards for Hotel and Accommodation Excellence in Australia, New Zealand, and the So
FutureLog | November 29, 2023
Leading procure-to-pay technology innovator celebrates third consecutive year as Gold Sponsor at Australia's premier event dedicated to recognising excellence in the hospitality industry Sydney, Australia - (November 29, 2023) - FutureLog, a leading innovator in hospitality technology solutions, proudly announced its Gold sponsorship of the prestigious 21st Annual HM Awards for Hotel and Accommodation Excellence. The Hotel Management magazine event was held on Friday, November 24, 2023, at The Star Event Centre Sydney. "We are thrilled to be a gold sponsor at the 21st Annual HM Awards, supporting and celebrating the pinnacle of excellen...
Shephard’s Beach Resort Maximizes Guest and Property Security With Surveillance Camera Deployment by Hotel Internet Services
Hotel Internet Services, Inc. (HIS) | November 29, 2023
Luxury Florida property leverages enhanced camera technology in order to instantly identify and respond to potential safety threats in real-time. CLEARWATER BEACH, Fla. — November 29, 2023 — Hotel Internet Services (HIS), a full-service provider of internet services and solutions for the hospitality industry, has announced its successful implementation of a robust network of security camera solutions at Shephard’s Beach Resort in Clearwater, Florida. An upscale location featuring breathtaking views that attract a diverse range of guests from across the globe, Shephard’s Beach Resort through its latest technology investment with HI...
Knowland Announces Certification Program to Advance Sales Proficiency and Increase Hotel ROI
Knowland | November 29, 2023
Certification demonstrates achievement in Knowland’s standard of excellence for delivering results through data-driven pipeline generation best practices ARLINGTON, Va. — Nov. 29, 2023 — Knowland, the world’s leading provider of data-as-a-service insights on meetings and events for hospitality, announced today the Knowland Certification Program. The program includes three certification credentials to help hotel sales professionals level up their skill sets, elevate their professional profile, and demonstrate proficiency with management. Knowland users can enroll in the certification course at https://academy.knowland.com. As ...
Shatterproof Honors Mark Hoplamazian, President and CEO of Hyatt
Shatterproof | November 28, 2023
Seventh Annual Hospitality Heroes Reception Recognizes Leading Hotel Executive for National Addiction Crisis Advocacy NORWALK, CT — Shatterproof, a national nonprofit organization dedicated to reversing the addiction crisis in the U.S., will host its seventh annual Hospitality Heroes Reception at the Americas Lodging Investment Summit (ALIS) on January 23, 2024, from 6:30 - 7:45 p.m. at the J.W. Marriott in Los Angeles. The reception will honor Mark Hoplamazian, president and CEO, Hyatt Hotels Corporation, who has been integral in uniting hospitality leaders to raise awareness and shatter the stigma surrounding addiction. The event ...
Why Luxury Hotel Brands Are Hot on India
JLL | November 28, 2023
Hotel operators are looking to ride the boom in domestic travel India is becoming a top destination for luxury and ultra luxury hotel companies, driven by a surge in domestic travel and the growing affluence of the Indian middle and upper classes. New ultra-luxury hotel openings are set for next year in cities across the country, including from notable operators like Waldorf Astoria and Raffles. These luxury hotels get their “ultra” from elements such as exquisite design, personalized services, Michelin-starred restaurants, and high-end spas. The emergence of India as an ultra-luxury hotel destination can be attributed largely t...
Accor Partners With Allenort Group for New Mövenpick Hotel in the Heart of Gdynia
Accor | November 28, 2023
Accor, the world's leading hotel group, and Allenort Group have signed an agreement for a new hotel and service complex in Gdynia. The planned hotel investment, representing Mövenpick standard, will be situated in the very center of the city, by the sea, in the most prestigious part of Gdynia. The future facility will offer high-quality hotel services to tourists and business guests, featuring 176 rooms with a rich F&B offer, conference and banquet halls, a spa with a pool and treatment rooms, as well as underground parking. The investor received business advisory support from the HIDA Company. Patrick Mendes, CEO Europe & North...
Hilton Expands in Türkiye With More Than 1600 Rooms Planned Under Five of Its Brands
Hilton | November 28, 2023
Hilton announces Turkish pipeline hotels under its Hilton Hotels & Resorts, Curio Collection by Hilton, DoubleTree by Hilton, Tapestry Collection by Hilton and Hampton by Hilton brands New projects include Hilton Istanbul Airport, a remarkable 491-room addition under the flagship brand in Türkiye’s busiest transport hub Les Temps Istanbul Karakoy, Curio Collection by Hilton, is planned in Istanbul's historic Karaköy neighbourhood DoubleTree by Hilton Hotel and Suites Istanbul Altunizade, expected to open in 2024, will join 29 trading hotels under the DoubleTree by Hilton brand in Türkiye Tapestry Collection by Hilton pr...
Four Points by Sheraton Kuala Lumpur, City Centre Debuts in Malaysia With 513 Guestrooms
Four Points by Sheraton | November 28, 2023
KUALA LUMPUR, MALAYSIA – November 28, 2023 – Debuting as the first Four Points by Sheraton hotel in the heart of Kuala Lumpur and the fourth in Malaysia, Four Points by Sheraton Kuala Lumpur, City Centre celebrates its opening just in time for the year-end festivities. The opening comes hot on the heels of the recent reopening of Renaissance Kuala Lumpur Hotel & Convention Centre in October 2023, together forming Marriott Bonvoy’s first dual-branded property in Malaysia. Under the ownership of Ventura International Sdn. Bhd., Four Points by Sheraton Kuala Lumpur, City Centre sets the home base for independent travellers and famil...
The Bellmoor Inn and Spa Appoints Brittany Wartman as New Spa Director
Bellmoor Inn and Spa Hotel | November 28, 2023
Rehoboth Beach, DE (November 28, 2023) – The Bellmoor Inn and Spa announces the appointment of Brittany Wartman as its Spa Director. In her new role, Wartman will oversee all operations and management of the hotel’s spa, including staff performance, budgeting and sales, services, and goal optimization and achievement. “We are excited to welcome Brittany Wartman to The Bellmoor Inn and Spa community,” stated Garth Huffman, General Manager of The Bellmoor Inn and Spa. “Brittany brings a wealth of both spa industry and management experience to the property. Beyond her qualifications, we are impressed with her excellent communic...
Valor Hospitality Partners Opens Holiday Inn Express Cape Canaveral
Valor Hospitality Partners | November 28, 2023
New Construction Hotel in Florida Provides Top-Tier Amenities for Business Travelers, Families ATLANTA, Nov. 28, 2023—Valor Hospitality Partners, a global leader in hotel management and development, continues to expand into key American markets with the opening of Holiday Inn Express Cape Canaveral in Cape Canaveral, Florida. Its second property in Florida, the Holiday Inn Express Cape Canaveral is the perfect destination for business travelers and vacationing families—just steps away from the renowned Kennedy Space Center, cruise ports, popular beaches and nearby amusement parks. With 150 rooms and 36 suites, the newly opened p...
Margaritaville and Karisma Partner With Island Shipping to Develop Margaritaville Island Reserve Resort Roatan, Bay Islands, Honduras
Margaritaville | November 28, 2023
ROATAN, BAY ISLANDS, HONDURAS – NOV 28, 2023 – Margaritaville and Karisma Hotels & Resorts are excited to announce plans to debut the newest all-inclusive resort under the Island Reserve® Inclusive Collection: Margaritaville Island Reserve® Resort Roatan, Bay Islands, Honduras. This destination will complement Karisma and Margaritaville’s footprint in Mexico, Belize, and the Dominican Republic, joining Margaritaville Island Reserve® Resort Cap Cana, Margaritaville Island Reserve® Resort Riviera Cancun, Margaritaville Island Reserve® Resort Riviera Maya, and Margaritaville Beach Resort Ambergris Caye, Belize. “We are ...
Why Legacy Systems Can Limit Revenue Potential When It Comes to Attribute-Based Selling
Aaron Shepherd | November 28, 2023
By Aaron Shepherd Are outdated technologies preventing your hotel from meeting guest expectations and maximizing profitability? In the hotel industry, profitability is increasingly influenced by a variety of market changes, including the introduction of new technologies, shifting consumer preferences, and fluctuating operational costs. In response to these challenges, the industry is turning towards innovative pricing strategies, with Attribute-Based Selling (ABS) (also known as attribute-based pricing) emerging as a notable trend. Research from the Hotel Electronic Distribution Network Association (HEDNA) suggests that hotels implement...
4 Tech Tools Guaranteed to Boost Hotel Revenue
iVvy | November 28, 2023
Tired of outdated hotel management methods that leave guests feeling unimpressed and your revenue stagnant? We've rounded up four tech tools that are sure to boost your hotel's bottom line. From virtual tours that transport guests from screens to your suites, to cloud-based systems that ensure your staff stays connected, these tools are a must-have for any hotelier looking to stay ahead of the curve. For the full list, download iVvy’s free ebook ‘The Definitive Guide to Hospitality Technology’ - click here Virtual Tours Studies have shown that hotels that showcase virtual tours on their website see customers spending ...
Jonas Hospitality Promotes Jake Lewis to President of Property Systems
Jonas Hospitality | November 28, 2023
Jonas Hospitality is excited to announce the promotion of Jake Lewis to President of Property Systems, to further the technical innovation and collaboration happening across the portfolio of Jonas Hospitality companies. Grouping the operations of several Jonas Hospitality companies under one leader will drive a cohesive vision for how our teams and technology collaborate to effectively maximize growth and potential of each company. Jake brings vast technical expertise and industry knowledge to his expanded role. In his 20+ years with Jonas Chorum, Jake has brought the development cycle closer to the customer, ensuring that strategic decisi...
Key PMS Features Independents Must Consider Budgeting for in 2024
Warren Dehan | November 28, 2023
Six game-changing PMS capabilities hoteliers are leveraging for success in 2024 By Warren Dehan The end of the year is fast approaching. Hoteliers are setting their goals for 2024, with increased communication and transparency between departments high on their list of goals for new technology. The current state of hospitality is leading operators to embrace a fast, reactive approach to hotel management, which thrives on nimble decision-making supported by technology and light automation. Technology now exists to help hoteliers run their properties in a lean, more efficient manner than ever before—if their Property Management Syst...
