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Tribute Portfolio Expands in Japan With Opening of Hiyori Chapter Kyoto
Tribute Portfolio | June 22, 2021
Tribute Portfolio, the growing collection of characterful, independent hotels from Marriott Bonvoy, Marriott International’s extraordinary portfolio of brands, travel program, and experiential offerings, continues to expand its footprint in Japan with the opening of Hiyori Chapter Kyoto. Located in Japan’s historical and cultural hub of Kyoto, the 203-room new hotel is the second Tribute Portfolio hotel in Japan and is set to showcase the hidden gems of Kyoto for travelers and locals who seek out independent experiences and crave a connection with the community when traveling. “We are delighted to be opening Hiyori Chapter Kyoto, in...
The Ritz-Carlton Debuts in Turks & Caicos
The Ritz-Carlton Hotel Company, LLC | June 22, 2021
PROVIDENCIALES, TURKS AND CAICOS ISLANDS — June 22, 2021 — The Ritz-Carlton Hotel Company, L.L.C. is pleased to announce the opening of The Ritz-Carlton, Turks & Caicos, marking the debut of the iconic luxury hospitality brand in this island paradise. Situated on the world-famous Grace Bay in Providenciales, The Ritz-Carlton, Turks & Caicos offers an idyllic tropical getaway, seamlessly blending the natural beauty of the destination with the legendary service and elegant accommodations for which The Ritz-Carlton brand is known. “We are thrilled to expand our global portfolio with the debut of The Ritz-Carlton, Turks & Cai...
Budget Hotels Set to Benefit From Increase in Price-Sensitive Travelers
GlobalData | June 22, 2021
Price is the most important factor to 47%* of consumers when selecting accommodation, according to a poll by GlobalData. The data and analytics company notes that, with less budget for travel but a strong desire to escape, many will turn to budget providers to satisfy their travel cravings. Gus Gardner, Associate Travel and Tourism Analyst at GlobalData, comments: “Budget hotel operators will be well positioned to benefit from an increase in bargain-hunting travelers looking for the cheapest accommodation possible. With many countries still only permitting outbound travel to a handful of countries and domestic holidays booming in the sho...
Yoel Razvozov Appointed as Israel’s New Minister of Tourism
the Israel Ministry of Tourism | June 22, 2021
NEW YORK – June 22, 2021 – The Israel Ministry of Tourism is pleased to share the news of the appointment of its new minister, Yoel Razvozov, Israeli politician and former judoka Olympian. As Minister of Tourism, Razvozov will work closely with the new government to create and execute a plan to bring both domestic and international tourism back in Israel following more than a year of closure due to the COVID-19 pandemic. “We’re encouraged with the appointment of Yoel Razvozov and are looking forward to working with him to bring North American tourists back to Israel,” said Eyal Carlin, Israel Ministry of Tourism Commissioner for N...
More Than 47M Americans to Celebrate With an Independence Day Getaway
AAA | June 22, 2021
ORLANDO, Fla. — June 22, 2021 — More than 47.7 million Americans will take to the nation’s roadways and skies this Independence Day (July 1–5), as travel volumes are expected to nearly fully recover to pre-pandemic levels. In fact, this will be the second-highest Independence Day travel volume on record, trailing only 2019. Overall, just 2.5% fewer Americans are expected to travel this year compared to Independence Day in 2019. This represents an increase of nearly 40% compared to last year, when total travel fell to 34.2 million. While all modes of travel will see increased demand this Independence Day, road trips continue to domi...
Rosewood Hotel Group Appoints Jarrod Tuck as Vice President, Customer Relationship Management
Rosewood Hotel Group | June 22, 2021
With the appointment of Jarrod Tuck to the newly created position of vice president, customer relationship management, Rosewood Hotel Group has added strong leadership to the company’s marketing team to support its ambitious expansion and growing presence in the global luxury hospitality arena. Tuck will oversee the CRM direction for ultra-luxury Rosewood Hotels & Resorts®, upper-upscale New World Hotels & Resorts and lifestyle KHOS hotels. In this role, Tuck will provide strategic leadership and daily oversight to the company’s CRM platform, customer profile data hygiene and orchestrated digital communication efforts. He will ...
Nobody Asked Me, But… No. 250: Hotel History: Mohonk Mountain House, New Paltz, New York
Stanley Turkel | June 22, 2021
By Stanley Turkel, CMHS In 1869, Albert Smiley, a nature-loving Quaker schoolteacher, bought a property at a good price; 300 acres surrounding a lake and a tavern in a spectacular natural setting in the heart of a 26,000-acre area in the Shawangunk Mountains, New York. Alfred and Albert Smiley, devout Quaker twin brothers, created the resort in 1869 when they bought Mohonk Lake from John F. Stokes. As the Smileys expanded the hotel, they operated in accordance with their Quaker beliefs: no alcohol, dancing, smoking or card playing. The hotel offered concerts, prayer sessions, lectures as well as swimming, hiking and boating. Under the...
As Pandemic Concerns Fade, 76% of North Americans Plan to Travel Soon
Oracle | June 22, 2021
Oracle Survey respondents are ready to spend more on hospitality perks beyond the room charges, hoteliers add new services to extend the customer experience AUSTIN, Texas – June 22, 2021 – After more than a year in lockdown, 76% of consumers in North America plan to travel within the next six months. According to a new Oracle Hospitality survey, 24% of respondents in the US and Canada plan to travel immediately, 31% in the next one to three months, and 21% by the end of the year. People are largely traveling regionally, but venturing further from home. Domestic travel will account for 61% of travel plans (vs. 44% last year), 19% of ...
Vision Hospitality Group Debuts the Aloft by Marriott Chattanooga/Hamilton Place
Aloft by Marriott | June 22, 2021
CHATTANOOGA, TENN. — June 22, 2021 — Chattanooga based, Vision Hospitality Group, Inc. and CBL Properties are pleased to announce the opening of the 135-room Aloft by Marriott in Chattanooga, TN. Located at the Hamilton Place Mall, the new hotel will mark the brand’s entrance into the Chattanooga market. The hotel will be operated by Humanist Hospitality, a wholly owned subsidiary of Vision Hospitality Group. Known for its trendy style and vibrant social scene, the Aloft brand uses technology and design to enhance experiences and keep up with the needs of the modern traveler. The Aloft Chattanooga Hamilton Place features an urban-inspi...
La Valencia Hotel Implements Agilysys POS SaaS Solutions to Elevate Guest Experience & Enhance Operations
Agilysys | June 22, 2021
Hotel Selects Industry-Leading InfoGenesis® Point-Of-Sale (POS) SaaS, IG Flex and Agilysys Pay Connect ALPHARETTA, GA. — June 22, 2021 — Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of next-generation cloud-native SaaS and on-premise hospitality software solutions and services, today announced that the La Valencia Hotel in La Jolla, CA has implemented the award-winning innovative InfoGenesis and IG Flex SaaS POS solutions, as well as its modern cloud-native SaaS Agilysys Pay Connect secure payment processing product to enhance their guest experience. The La Valencia Hotel is an unforgettable destination that has welco...
Maestro PMS Streamlines Financial Management Processes for Award Winning Properties With Intuitive Hospitality’s ‘Hotel-In-A-Box’ In
Maestro PMS | June 22, 2021
Nita Lake Lodge, Conde Nast & TripAdvisor rated 2021 Top Whistler Ski & Spa Resort, realizes significant time savings, access to consolidated centralized cloud data from anywhere Markham, Ontario — June 22, 2021 — As hotels reopen with limited staff, many are seeking alternative ways to streamline operations and save costs. Migrating to a new financial management solution is proving to be a great place to start. Nita Lake Lodge in Whistler, British Columbia, is seeing significant efficiencies with its Hotel-In-A-Box financial management solution developed by former hotelier Steve Bowers and Intuitive Hospitality. Using ...
Dreamscape Companies Acquires The Sheraton Grand Nashville Downtown
Dreamscape | June 22, 2021
New York, NY - June 22, 2021 - Dreamscape Companies, founded by real estate industry veteran Eric Birnbaum, announces the acquisition of The Sheraton Grand Nashville Downtown, a Nashville-based hotel known for its elevated comfort in the heart of Music City. A major milestone for Dreamscape, this newest addition to the company’s robust portfolio illustrates its commitment to the targeted goal of $1 billion in acquisition over the next 24 months, as well as signifies the company’s first foray into the Nashville market. As the exclusive hotel operating partner for Dreamscape Companies’ growing collection of hospitality proper...
Driftwood Hospitality Management Appoints Executive Team to Open New Hillsboro Beach Resort
June 22, 2021
Fort Lauderdale, Fla. – June 22, 2021 – Driftwood Hospitality Management today announced the appointment of two executive team members who will lead the opening of the new Hillsboro Beach Resort. Both seasoned hospitality industry veterans, Duncan Clements will serve as the resort’s general manager and Tricia C. Shaw will serve as the director of sales and catering for the property. Slated to open in August 2021, Hillsboro Beach Resort is the only resort located on exclusive Hillsboro Mile, offering direct oceanfront access. “We are pleased to have Duncan and Tricia on board to guide Hillsboro Beach Resort through its opening and ...
Red Roof Inn Opens in Niagara Falls, New York
Red Roof | June 22, 2021
Columbus, Ohio - June 22, 2021 - Red Roof®, the leader in economy lodging, has announced the opening of the Red Roof Inn in Niagara Falls, New York. The 85-room Red Roof Inn Niagara Falls is one of the best budget hotels in Niagara Falls, NY. The hotel offers guests free Wi-Fi, a free expanded cable package, a free continental breakfast, a seasonal outdoor swimming pool and free coffee in the lobby. The Red Roof Inn Niagara Falls is conveniently located off of I-190 and is less than five miles away from Niagara Falls State Park. The hotel is also near the Fashion Outlets of Niagara Falls USA, Niagara Aerospace Museum, the Niagara Wax M...
Pacifica Hotels Appoints Scott Warner as Vice President of Operations
Pacifica Hotels | June 22, 2021
Aliso Viejo, CA – June 22, 2021 – Pacifica Hotels, the largest owner and operator of independent, design-inspired hotels on the Pacific Coast, announces the recent appointment of Scott Warner as Vice President of Operations for the brand. Warner previously served as the Vice President of Operations at Peachtree Hotel Group and held various operations and managerial roles at Pillar Hotels and Resorts, Prism Hotels and Resorts, Winegardner & Hammons, and Bristol Hotels and Resorts. Starting as a front desk clerk in 1987, Warner truly knows the hospitality industry and has worked in various hotel positions ever since. He will loo...
Bridgeton Selects StayNTouch Guest-Centric PMS to Enhance Guest Engagement & Drive Ancillary Revenue
StayNTouch | June 22, 2021
Bridgeton Holdings, a private investment firm focused on developing unique hospitality experiences in high-end urban markets, selected StayNTouch, a global leader in guest-centric hotel property management systems (PMS), to implement their mobile PMS and contactless solutions across 10 luxury hotel properties, totaling 566 rooms. Bridgeton Holdings specializes in creating value for luxury properties by streamlining operations, implementing capital improvements, and leveraging development opportunities. Bridgeton chose StayNTouch to enable a more engaged and unburdened staff experience that will amplify revenue streams through a fully cust...
Country Inn & Suites by Radisson, Madison Partners With HIS for High-Speed and Reliable Guest Wi-Fi
Hotel Internet Services, Inc. | June 22, 2021
Alabama-based property eliminates Wi-Fi dead spot challenges while ensuring unmatched performance and enhanced security. MADISON, Ala. — June 22, 2021 — Hotel Internet Services (HIS), a full-service provider of internet services and solutions for the hospitality industry, has been credited with implementing an advanced Wi-Fi upgrade with enhanced security using multi-factor authentication for the Country Inn & Suites by Radisson, Madison. A full-service property that attracts a substantial number of travelers visiting the nearby military base, Country Inn & Suites, Madison can now ensure that its guests receive the high-speed co...
Worldline Partners With Cendyn to Enhance Online Payment Capabilities in the Hospitality Industry
Cendyn | June 22, 2021
Improving the booking experience for hotel guests to meet new behavioural patterns Bezons – June 22, 2021 – Worldline [Euronext: WLN], the European market leader in payment and transactional services, today announced its collaboration with Cendyn, a leading innovator in CRM, sales, and revenue strategy in the hospitality industry. Thanks to this partnership, hotels can now include secure e-payment solutions in any automated guest communication based on the seamless integration of Cendyn’s CRM, the hotel’s own PMS (property management system) data and Worldline’s e-payment solution. Through the comb...
Short-Term Rentals Record Higher Occupancy in May
STR | June 21, 2021
HENDERSONVILLE, Tennessee — June 21, 2021 — Short-term rentals in Miami, Nashville and Philadelphia recorded month-to-month increases in occupancy, according to May 2021 data from STR. The occupancy levels continued to be higher than those reported by hotels in each market. Building on STR’s world-leading hotel performance database, Miami, Nashville and Philadelphia are the first three U.S. markets where the company has expanded its benchmarking offerings via a pilot study. Included in STR’s short-term rental sample are both multifamily and single-family short-term rentals. May 2021 short-term rental performance, perce...
London Short-Term Rentals Reach Early 2020 Performance Levels
STR | June 21, 2021
LONDON — June 21, 2021 — London’s short-term rental industry recorded its highest monthly occupancy and revenue per available room (RevPAR) since February 2020, according to May 2021 data from STR. May occupancy for the sector was 64.1%, which represented a 12.5% increase from April (57.0%) and the highest level in the market since February 2020 (65.1%). Short-term rental occupancy was significantly higher than the 31.0% recorded by hotels in London. Average daily rate (ADR) reached GBP111.50, a 16.5% jump over April (GBP95.74). The ADR level was the highest since March 2020 (GBP122.71). RevPAR for the sector rose 30.9% to GBP71.4...
What’s Your Passion?
Shep Hyken | June 21, 2021
By Shep Hyken I love seeing visible signs of a customer- and employee-focused culture. My wife and I were on vacation in Mexico. The employees at the resort were amazing. They were upbeat, outgoing and willing to do anything to make their guests’ stay as perfect as it could be. Something I noticed right away was the customer-centric culture that was part of the atmosphere of the resort. You could feel that customer service was at the heart of what they were about. In addition to all that one would expect in a resort, there was something that stood out. It was small, yet noticeable. It was the employee name badges. I’ve been to res...
STR: U.S. Hotel Performance for May 2021 Shows Highest Levels Since Before Pandemic
STR | June 21, 2021
HENDERSONVILLE, Tennessee—The U.S. hotel industry recorded its highest monthly performance levels since before the beginning of the pandemic, according to May 2021 data from STR. May 2021: Occupancy: 59.3% Average daily rate (ADR): US$117.69 Revenue per available room (RevPAR): US$69.81 Each of the three key performance metrics were the highest for any month since February 2020. While year-over-year percentage changes show significant increases because of comparison with a pandemic-affected period in 2020, the country’s performance levels remained well below the pre-pandemic comparable of May 2019: occupancy (-13.5%), A...
Dynamic City Capital Acquires Element by Westin® in Anaheim, California
Element by Westin® | June 21, 2021
PROVO, Utah - June 21, 2021 - Dynamic City Capital (DCC), a Utah-based real-estate investment firm focused on premium-branded hotel investments, announced the acquisition of the Element Anaheim Resort Convention Center (Anaheim Element). The Anaheim Element is a recently completed hotel that will open in July 2021. "The acquisition of the Anaheim Element is exceptionally well aligned with our strategy of acquiring high-quality, branded hotels in core markets. We are thrilled to add a world-class hotel within walking distance to the premier theme park on the planet," stated Joel Sybrowsky, DCC's co-managing partner. "Consistent with the...
Hotel Industry Updates Mask Guidance for Vaccinated Hotel Employees
AHLA | June 21, 2021
WASHINGTON – June 21, 2021 – The following is a statement from Chip Rogers, president and CEO of the American Hotel & Lodging Association (AHLA), on easing face covering and physical distancing requirements for hotel employees in response to updated Centers for Disease Control and Prevention (CDC) and Occupational Safety and Health Administration (OSHA) guidance. “In response to increasing vaccination rates across the country and of our workforce, and consistent with CDC and OSHA guidance, the hotel industry supports vaccinated employees being given the choice whether to continue wearing face coverings, in accordance with s...
