The Tricycle of Guest Service Excellence: A Perfect Model For Remarkable Experiences
Doug Kennedy | October 4th, 2024
Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience
Travel Outlook, The Premier Hotel Call Center™ | October 2nd, 2024
Tapestry Collection by Hilton Hotel on the Way for Pappas Properties’ Midtown Charlotte Development
Pappas Properties | November 7, 2019
CHARLOTTE, N.C., Nov. 7, 2019 -- Pappas Properties today unveiled details for the next phase of development at its 7-acre property in Midtown Charlotte, including a Tapestry Collection by Hilton Hotel and new office and retail space that will complement the two state-of-the-art medical office buildings already being built for Atrium Health. The 150-room hotel will be the first Tapestry Collection by Hilton location in the Charlotte area. Launched in 2017, Tapestry Collection by Hilton is a collection of hotels that embraces the distinctive, local culture of each hotel's environment, ensuring that each property in the collection offers a un...
AI in Recruitment: Artificial Intelligence over Human Intelligence?
Kimberly Yoong | November 7, 2019
As the hospitality industry seeks to automate and streamline its processes to drive operational efficiencies, will AI-automated hiring practices soon be a necessity? By Kimberly Yoong Technological progress in today’s society has reached unprecedented levels; the World Wide Web did not even exist thirty years ago, while smartphones as we know them today have barely been around for a decade. Now, an even more sophisticated tool is at the forefront of changing the way we live – Artificial Intelligence (AI). McKinsey’s Global Institute model predicts that approximately 70 percent of companies will adopt some form of AI by 2030, and ...
Why Hotels Need Modern Optimization and Management Platforms
Karen O'Neill | November 7, 2019
By Karen O'Neill, President-Americas at Knowcross The writing is on the wall: across industries today, it simply does not pay to be resistant to change. Not only do customers, or in the case of hospitality, guests, expect more from the brands they give their business to, staff expect more as well. For hotel staff, their job is entirely ruled by the delivery of service; their role exists to assist the property in running smoother, all the while ensuring each guest enjoys their stay. In many cases, this can be a complex job. Guests are increasingly particular, expectations for requests are hasty, and pivotal touch-points are often exacerbate...
Verdant Named a Fastest Growing Company in North America on Deloitte’s 2019 Technology Fast 500™
Verdant | November 7, 2019
Attributes 218% revenue growth to increased brand awareness, repeat business from loyal customers, and the easy-to-install plug-and-play nature of its solutions [Montreal, Quebec — November 7, 2019] — Verdant today announced it ranked No. 418 on Deloitte’s Technology Fast 500™, a ranking of the 500 fastest growing technology, media, telecommunications, life sciences and energy tech companies in North America now in its 25th year. Technology Fast 500 award winners are selected based on percentage fiscal year revenue growth from 2015 to 2018. Verdant grew 218% during this period. Alain Belanger, Verdant CEO, credits demand for Ve...
The Luxury Collection Debuts in Qatar With Opening of Al Messila in Doha
The Luxury Collection® Hotels & Resorts | November 7, 2019
The Luxury Collection today announced the opening of Al Messila, A Luxury Collection Resort & Spa in Doha, marking the debut of the brand in Qatar. Only 25 minutes from Hamad International Airport and 15 minutes from Doha’s city centre, West Bay, Al Messila is an urban oasis designed to respect the area’s natural surroundings. The ‘private palace’ setting is a celebration of a verdant retreat in the heart of the desert, offering attentive service infused with age-old Qatari hospitality. A cherished reflection of the local spirit, Al Messila is anchored by holistic wellness and epicurean journeys for each guest to embark on during ...
White Lodging Appoints Thomas Dolan as Director of Sales & Marketing at JW Marriott Charlotte
White Lodging | November 7, 2019
White Lodging welcomes Thomas Dolan as the director of sales and marketing of the first JW Marriott in the Carolinas, opening spring of 2021. Dolan brings nearly 30 years of hospitality experience to the role and will lead the JW Marriott Charlotte sales and marketing team. Dolan spent 27 years of his career with Marriott International in various sales roles, and most recently served as the director of citywide sales for the Atlanta Convention & Visitors Bureau. In his new role, Dolan will focus on opening the JW Marriott Charlotte and supporting economic growth for tourism, travel and convention business in the local Charlotte market ...
Witkoff Appoints Bobby Baldwin Vice Chairman of Witkoff and Chief Executive Officer of Drew Las Vegas
Witkoff | November 7, 2019
LAS VEGAS, Nov. 7, 2019 -- Witkoff has named Bobby Baldwin, renowned gaming executive, as Vice Chairman of Witkoff and Chief Executive Officer of Drew Las Vegas, a 67-story resort and casino in development on the Las Vegas Strip. Baldwin will assume his new role immediately. Partnering with a highly respected industry leader signals Witkoff's commitment to the long-term success of Drew, which will set the standard for next-generation Las Vegas luxury, and to the destination overall. With nearly 3,800 rooms, the resort will introduce a truly unique take on the Las Vegas experience, featuring a state-of-the-art casino, an innovative collecti...
70-Room, Limited-Service Hotel in New Mexico to Hit Online Auction Block via RealINSIGHT Marketplace, This December
RealINSIGHT Marketplace | November 7, 2019
Aztec, NM Presidential Inn is being offered significantly below replacement cost with 1.72 Acres included in the sale. This December, Presidential Inn, a 70-room, limited-service hotel located in Aztec, New Mexico, will be auctioned through the online commercial real estate auction platform, RealINSIGHT Marketplace. The offering, presented by Berkadia and RealINSIGHT Marketplace, is unencumbered of management and the current lender will consider financing a new buyer. The new buyer will also have the opportunity to affiliate the Hotel with a new major brand, including Microtel, Comfort Inn, Sleep Inn, Red Lion, Red Roof Inn, o...
CoralTree Hospitality and Travel Outlook Join Forces in Exciting New Partnership
Travel Outlook | November 7, 2019
CoralTree Hospitality and Travel Outlook Premium Voice Reservations join forces in an exciting partnership to deliver a new level of personalized service to both independent properties and chain hotels. The combination of CoralTree Hospitality and Travel Outlook is a natural fit. Both companies empower hotels to deliver meaningful guest experiences, while taking a results-orientated approach to driving direct business. Commenting on the collaboration, John Smallwood, CEO of Travel Outlook said, “The CoralTree Hospitality team is comprised of some of the more experienced and well-respected hotel professionals in hospitality, and we are h...
Briad Group Breaks Ground on AC by Marriott San Diego
The Briad Group | November 7, 2019
San Diego, CA, Nov. 7, 2019 – AC Marriott, an upscale lifestyle hotel, celebrated the groundbreaking of AC San Diego today. Located at 743 Fifth Avenue, the hotel is in the heart of the Gaslamp Quarter and provides guests easy access to the San Diego Convention Center, Petco Park, Seaport Village, USS Midway Museum, Waterfront Park and a variety of shops and restaurants. AC by Marriott San Diego is owned and managed by Briad Lodging Group, LLC, the hotel division of Livingston, New Jersey-based The Briad Group. The hotel is one of 11 new properties Briad will open in the next three years. Community representatives joined Briad executives...
Quore Bringing Its Award-Winning Housekeeping and Engineering Solutions to HX: The Hotel Experience Powered by AAHOA
Quore | November 7, 2019
Experience why Quore is quickly earning the trust and respect of hospitality’s biggest brands; Visit Quore in Booth 1220, November 10-11, at the Javits Center in New York FRANKLIN, TENN.– NOVEMBER 7, 2019 – Quore, an award-winning provider of workforce communication and engineering/housekeeping management technologies, is exhibiting at HX: The Hotel Experience Powered by AAHOA for the first time next week. Attendees visiting Booth 1220 will see innovative cloud-based solutions that help hotels operate more efficiently and improve communications between guests and staff by streamlining housekeeping, guest relations, engineering, a...
Social Media’s Impact on Hospitality Industry Design
Michael Dehoyos | November 6, 2019
By Michael Dehoyos Design has always been a very important factor for the hospitality industry – restaurants, clubs, and hotels. However, in recent years it’s become exponentially more critical because of the popularity of social media. Influencers, celebrities, and regular customers are all taking photos and sharing them to potentially millions of people online, so it’s crucial to have a good design experience. Many locations now create specific locations to take photos and Instragram-worthy moments, so design is now almost exclusively centered on social media. Do It For The Gram Many restaurants, lounges, and clubs are now consid...
Hawkins Way Capital Acquires Copley Square Hotel in Boston’s Back Bay Neighborhood
Hawkins Way Capital | November 6, 2019
Beverly Hills, CA - November 6, 2019 – Real estate investment firm Hawkins Way Capital today announced the acquisition of Copley Square Hotel, a historic 143-room property that has the distinction of being the first hotel to open in Boston’s Back Bay area in 1891. “The prime Boston real estate market is difficult to break into competitively, so we are very pleased to be able to complete our third property acquisition in another coveted location with substantial value-added opportunity,” said Ross Walker, Co-Founder and Managing Partner, Hawkins Way Capital. Hawkins Way Capital plans to update and reconfigure the guest rooms and ...
Corinthia Hotels Appoints Christian Renz as Chief Commercial Officer
Corinthia Hotels | November 6, 2019
(November 6, 2019) Corinthia Hotels, the family of uplifting destinations, announces the appointment of Christian Renz as its Chief Commercial Officer. He will be based in London and oversee the sales, marketing and revenue operations for all hotels in the existing portfolio, including five upcoming openings. His appointment forms part of the group’s efforts to strengthen its corporate functions, drive business and develop a robust platform for further portfolio expansion. Christian commenced his role at Corinthia Hotels on November 1st. Prior to this he was Senior Vice President of Sales and Revenue Management at Rocco Forte...
CEO Compensation in the Shrinking Casino Industry
Keith Kefgen | November 6, 2019
(November 6, 2019) - As the list of public gaming CEOs continues to shrink due to consolidation and the growing competition of technology-based options, "gaming" in its broadest sense will force any entertainment organization to consider a multi-segment strategy (think the NFL, FanDuel, DraftKings, and Jay-Z). The casino industry will be no different, as younger adults focus on their mobile device and skills-based gambling. Thus, the annual AETHOS list of public gaming CEOs has dropped to its lowest level since 2002, when AETHOS started to track their pay. Today, only 12 CEOs run traditional casino operations. Now in its 13th year of stud...
Maverick Hotels & Restaurants Adds Hilton Chicago / Oak Brook Hills Resort & Conference Center to Portfolio
Maverick Hotels & Restaurants | November 6, 2019
Chicago, Illinois, November 6, 2019 – Maverick Hotels & Restaurants, a full-service third-party hotel operator, developer and consultant, announced today the addition of the Hilton Chicago / Oak Brook Hills Resort & Conference Center to its portfolio. Robert Habeeb, Founder and CEO of Maverick, made the announcement. Located just west of downtown Chicago in the upscale area of Oak Brook, IL and nestled in a serene, 150-acre estate, this premier resort and conference center is the latest and highest profile property to join Maverick’s growing collection of properties operated for select owner groups. “We are thrilled to be ...
HX News: dormakaba’s RT Plus BLE-Enabled RFID Lock Offers Easy Upgrade from Magstripe
dormakaba | November 6, 2019
HX 2019: Visit dormakaba in Booth #1409 Jacob K. Javits Convention Center NYC, November 10-11, 2019 Ready to Convert to RFID? HX Attendees Can See How dormakaba’s RT Plus Lock Simplifies Transition from Magstripe to Mobile-Enabled RFID MONTREAL, November 6, 2019 – dormakaba, the provider of secure Saflok™ and Ilco™ electronic door locks will demonstrate its new RT Plus mobile-enabled RFID guestroom electronic door lock at HX booth 1409. The RT Plus has BLE (Bluetooth Low Energy) technology integrated in its reader and is ideal for magstripe or mechanical lock retrofit. dormakaba is a total solution provider for the hospitality...
Main Street Hospitality Group Chooses IDeaS for Time-Saving, Revenue-Enhancing Decision Empowerment
IDeaS | November 6, 2019
IDeaS selected for robust, scientific solution to automate tactical decisions and increase revenue Tweet This: Main Street Hospitality Group chooses @IDeaS_RevOpt to remain competitive with robust, scientific solutions that automate tactical decisions and increase revenue. More details here: www.ideas.com/news MINNEAPOLIS—Nov. 6, 2019—IDeaS Revenue Solutions, the world’s leading provider of revenue management software and services, announced today it will implement IDeaS G3 Revenue Management System (RMS) across Main Street Hospitality Group’s independent, New England-based hotel portfolio. With a fast-growing property count,...
Fort Worth, TX Holiday Inn Hotel for Sale on RealINSIGHT Marketplace This December
RealINSIGHT Marketplace | November 5, 2019
This December, Holiday Inn Fossil Creek, a 126-room, full-service hotel is available for purchase through the online commercial real estate sales platform, RealINSIGHT Marketplace. The offering, presented by Paramount Lodging Advisors, provides potential investors with the opportunity to acquire the fee simple interest in a receiver controlled and operated 126-room Holiday Inn hotel with the opportunity to convert to a new Doubletree by Hilton franchise agreement upon sale. About the Hotel: 126 Rooms Five Floors Full Service 2,801 SFof Function Space Built in 2008 Unencumbered of Management and Brand A...
NextPax Travel Technology Selects Puzzle Partner as Agency of Record to Expand Global Presence
NextPax, Inc. | November 5, 2019
Puzzle Partner to spearhead North American marketing initiatives for Europe’s foremost vacation rental and hotel channel manager Toronto, Ontario (November 2, 2019) - NextPax, the most advanced channel management technology provider for hotels, resorts and vacation rentals worldwide has named Puzzle Partner as their PR Agency of Record (AOR). Puzzle Partner will be responsible for strategic content and public relations initiatives to strengthen the NextPax brand in the Americas. NextPax chose Puzzle Partner because of the agency’s integrated approach, the hotel and travel industry knowledge of its team and its dedication toward driv...
New Meliá Ho Tram Beach Resort in Vietnam Appoints Mahdi Ghenam as Executive Chef
Meliá Hotels & Resorts | November 5, 2019
HO TRAM, Vietnam (Nov. 5, 2019) – Five-star Meliá Ho Tram Beach Resort has appointed a seasoned executive chef with two decades of luxury hospitality experience in Africa, Asia and North America. Tunisian-born Mahdi Ghenam joins the new 17-hectare resort overlooking Ho Tram Beach, within easy reach of Ho Chi Minh City, after working as executive chef at Fusion Resort Phu Quoc. Ghenam was also the executive chef at Belmond La Résidence Phou Vao in Laos, Gansevoort Hotel Turks + Caicos in the Caribbean Islands, and Diamonds La Gemma dell-Est in Tanzania, before overseeing gastronomy at three Seabel hotels in Tunisia. After studying ...
How Corporate Meetings Can Be Comfortable and Stylish
Kacey Bradley | November 5, 2019
By Kacey Bradley Gone are the days where a meeting space featured a table and a set of chairs. Modern companies are looking for ways to offer comfort to employees in a way that is both stylish and functional. The five ideas below can create happy workers more prone to feeling creative and inspired. Whether you want employees to feel at home or able to focus, choose a meeting space style that's conducive to your desired outcome. 1. Aromatic Room Accents Smell is one of the strongest human senses, with smell receptors in the nose that communicate to the same part of the brain where memories are stored. A unique piece of décor paire...
WorldHotels Appoints Kristin Intress to Chief Executive Officer
WorldHotels® Collection | November 5, 2019
Frankfurt, Germany -- November 5, 2019 -- WorldHotels today announced that Kristin Intress has been selected as the company’s new Chief Executive Officer. Effective immediately, Intress will succeed Geoff Andrew who is stepping down to pursue other interests. Intress previously served as the company’s CEO, and played an instrumental role in building the brand as a leader in the independent hotel sector. Intress has more than 25 years of experience in the hospitality, technology, and healthcare industries, including previously serving as CEO of WorldHotels. She is a successful entrepreneur, having started and purchased several companies ...
Learn How to Drive Employee Engagement and Improve Enterprise Communications With Beekeeper at HX: The Hotel Experience Powered by AAHOA
Beekeeper | November 5, 2019
Punch your HX Passport at Beekeeper Booth 1020, November 10 – 12, at the Javits Center in New York, for a chance to win $5,000! San Francisco -- Nov. 5, 2018 -- Beekeeper, the leading communication and operations platform for connecting a hotel’s non-desk workers across locations and departments, will be at HX: The Hotel Experience Powered by AAHOA next week. The digital operations platform is delivering the ultimate guest experience by cultivating an undeniably empathetic employee experience. Considering that the current hospitality workforce gap has reached unprecedented levels (with the U.S. Bureau of Labor Statistics estimating mor...
