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Cendyn Announces New Leadership Team
Cendyn | September 12, 2019
Thursday, September 12, 2019, Boca Raton, Florida – Cendyn, the leading innovator in CRM, sales, and revenue strategy for the hospitality industry, announces today a new leadership team to further drive innovation, development, and growth at Cendyn. The newly appointed additions to the team include: John Seaton as Chief Commercial Officer, Michael J. Bennett as Chief Marketing Officer, Olga Peddie as Chief Digital Officer, Steve Stearns as General Manager, APAC and Ron Lugo as General Manager for Rainmaker, a Cendyn company. "We are excited to announce our new senior leadership team today,” said Tim Sullivan, President at Cendyn. "Our ...
Oak Tree Development Group Opens The Wilbur Lititz, Set in the Former Wilbur Chocolate Factory
Tapestry Collection by Hilton | September 12, 2019
LITITZ, Pa. and MCLEAN, Va. - Today, The Wilbur Lititz, Tapestry Collection by Hilton joins Tapestry Collection by Hilton’s growing collection of stylish, upscale hotels. Drawing inspiration from its origins as a chocolate factory, The Wilbur Lititz will offer guests the unique experience of staying in the former Wilbur Chocolate Factory, originally opened in the early 1930s. The property is conveniently located next to the Wilbur Market, a unique food hall, and additional downtown eateries and bakeries, including the Julius Sturgis Pretzel Bakery and the Wilbur Chocolate Museum. “The Wilbur Lititz is the brand’s first hotel in Penns...
SpaSoft Announces Integration With PXP Financial
Springer-Miller Systems | September 12, 2019
Toronto, Canada — September 12th, 2019 — SpaSoft, an industry leading, all-in-one spa management solution is excited to announce their integration with PXP Financial, an omni-channel, international payments provider. The integration allows for payments to be processed directly through PXP Financial’s ANYpay POS solution within SpaSoft, and PXP Financial’s ANYpay Gateway for SpaSoft’s Online Booking Platform, which provides SpaSoft clients with a safe and secure method to process payments. Leveraging point-to-point encryption (P2PE) and tokenization, all transactions will be fully secure, with sensitive data protected at all times...
How Hoteliers Can Create ADA Compliant Content
Paul DeHart | September 12, 2019
The internet was not what it is today when The Americans with Disabilities Act (ADA) was signed into law by President George H.W. Bush in 1990. This law prohibits discrimination against people with disabilities in all areas of public life – jobs, schools, transportation, access to areas that are open to the general public - and has been extended since then to include websites and web applications. Courts today are interpreting Title III of the ADA, which requires places of “public accommodation” like hotels, to ensure that their web presences are accessible. A study published by Open Doors Organization found that American adults with...
Mission Inn Resort & Club Names Roy Schindele as New Executive Director of Sales & Marketing
Mission Inn Resort & Club | September 12, 2019
HOWEY-IN-THE-HILLS, Fla. (Sept. 12, 2019) Roy Schindele, who has extensive resort sales and marketing experience, has been named the new Executive Director of Sales and Marketing for Mission Inn Resort & Club, an award-winning golf and spa resort located 25 minutes northwest of Orlando. Schindele joins Mission Inn after 14 years as Executive Director of Sales and Marketing for Arnold Palmer’s Bay Hill Club & Lodge in Orlando. A highly motivated and self-directed team leader, Schindele was responsible for marketing the 70-room Lodge, 27 holes of golf, golf academy, full-service spa, tennis academy, meeting space, marina, aquatic...
Kalahari Resorts and Conventions Partners With IDeaS to Enable Total Profit Optimization
IDeaS | September 12, 2019
Seeking a technology provider to challenge and evolve its revenue strategy, Kalahari makes the switch to IDeaS G3 RMS Tweet This: @KalahariResorts chooses @IDeaS_RevOpt G3 RMS to evolve its revenue strategy and optimize profitability for its guest rooms and beyond. Located in fiercely competitive markets, Kalahari is looking to grow revenue performance and scope. Details: www.ideas.com/news #RevenueScience MINNEAPOLIS—Sept. 12, 2019—IDeaS Revenue Solutions, the world’s leading provider of revenue management software and services, announced today it will implement IDeaS G3 Revenue Management System (RMS) across Kalahari Resorts and...
PSD2 IN REAL LIFE: How The New Payment Service Directive Works for Hotels and Online Bookings
Shlomit Kugler | CEO, MyCheck | September 12, 2019
By Shlomit Kugler PSD2 IS OLD NEWS By now, you've likely heard about the new credit card payment service directive and its potential repercussions in our industry. What you may not know, however, is that PSD2 is nothing new in fact, it was first implemented back in 2015, even though not all its parts were enacted simultaneously. Strong Customer Authentication, particularly, was meant to come into force only on September 14th, 2019, four years after the approval of the directive. So, you'd imagine the industry to be ready, wouldn't you? Well, not quite... KNOWLEDGE, POSSESSION, AND INHERENCE So, what is PSD2? At its core, it is merely an ...
The Sheraton Denver Downtown Embarks on $80 Million Phased Renovation
Sheraton Denver Downtown | September 11, 2019
DENVER, CO –September 11, 2019 –The Sheraton Denver Downtown this week announced the official start of an $80 million hotel renovation that will change the face of the hotel and the 16th Street Mall. Sheraton Denver Downtown has long been an anchor in Downtown Denver, serving as the largest events hotel in the city with unmatched heritage and deep roots in the local community. Once transformed, the hotel will reflect the new Sheraton experience, making it one of the first to do so in North America. “Sheraton is at the dawn of a new era and there is no better hotel than Sheraton Denver Downtown to bring this new vision to life,” sai...
The Kimpton Goodland Appoints Hospitality Leader Sylvie Monsivais as Director of Sales and Marketing
The Kimpton Goodland | September 11, 2019
Goleta, Calif.—September 11, 2019—The Kimpton Goodland announced today the appointment of long-time Santa Barbara resident and hospitality leader Sylvie Monsivais as Director of Sales and Marketing. In her new role, Monsivais will be responsible for daily sales efforts and positioning of the popular boutique hotel, including internal and external brand communication, as well as customer development. A highly skilled sales and marketing professional, Monsivais brings 17 years of experience to The Kimpton Goodland. Prior to this role, she served as Director of Sales and Marketing at the Harbor View Inn, a 149-room resort-style hotel loca...
The Harbor Club Hotel Appoints Key Management Executives
The Harbor Club | September 11, 2019
Johann Friedrich Zwahlen Joins as Executive Chef and Maxine Jemison Joins as Director of Sales & Marketing NEW YORK – Sept. 11, 2019 – The Harbor Club, a Hilton Curio Collection hotel located in St Lucia’s beautiful Rodney Bay, announced two new appointments to the hotel’s management team: Johann Friedrich “Fritz” Zwahlen as Executive Chef and Maxine Jemison as Director of Sales & Marketing. Zwahlen and Jemison have been brought in under the hotel’s recently announced Managing Director Lester Scott, whose goal is to elevate the hotel’s image and position it as the pinnacle of Saint Lucian hospitality. Chef Zwahl...
Shawn Jervis Appointed General Manager of Yotel Washington D.C.
YOTEL | September 11, 2019
WASHINGTON, D.C. (September 11, 2019) – YOTEL has appointed Shawn Jervis as General Manager of the brand’s recently acquired Washington D.C. property on Capitol Hill. Jervis is a seasoned hospitality leader, bringing over two decades of expertise in marketing, brand development and hospitality management. In his new role, Jervis will oversee the upcoming YOTEL brand transition of the Liaison Capitol Hill, a landmark property just steps from the U.S. Capitol Building and Union Station. “YOTEL is at the helm of innovation within the hospitality industry, and I look forward to bringing new energy to the Liaison Capitol Hill as we transi...
Sorrel River Ranch Resort & Spa Appoints Amanda Hill as New Spa Director
Sorrel River Ranch Resort & Spa | September 11, 2019
Moab, Utah, September 2019: Sorrel River Ranch Resort & Spa – a riverside oasis situated on the bank of the Colorado River, just on the edge of Arches National Park in Moab, Utah – proudly welcomes new Spa Director, Amanda Hill. In her new role, Hill will oversee operations, staffing, and the expansion of the spa’s programming. Hill brings more than 10-years of knowledge and experience to her new role, which began at Salter School of Massage Therapy, where she completed a 900-hour massage and bodywork program. After receiving her license in massage therapy, she was appointed as a contracted license massage therapist, performing i...
Americans Strongly Support Reforming Federal Law to Rein in Illegal Short-Term Rentals
AHLA | September 11, 2019
73 Percent of Americans Support Amending CDA 230 To Remove “Big Tech” Loopholes Invoked by Airbnb and HomeAway WASHINGTON, D.C. (September 11, 2019) – According to a new national survey, Americans overwhelmingly support amending federal law to remove loopholes used by short-term rental sites, like Airbnb and HomeAway, to avoid having to comply with local laws enacted by cities and other localities across the country. Three in four Americans (76 percent) believe short-term rental sites should be held accountable for complying with local laws, and 73 percent support an amendment to Section 230 of the Communications Decency Act (CDA) ...
The Middle East Hotel Construction Pipeline Project Count at an All-Time High in the Second Quarter of 2019
Lodging Econometrics | September 11, 2019
The Middle East hotel construction pipeline stands at 640 projects/181,890 rooms, up 6% and 4%, respectively, year-over-year (YOY) September 11, 2019 – PORTSMOUTH, NH – In a recent report by analysts at Lodging Econometrics (LE), the Middle East hotel construction pipeline stands at 640 projects/181,890 rooms, up 6% and 4%, respectively, year-over-year (YOY). This is an all-time high for projects in the region. Projects presently under construction are at 345 projects/111,257 rooms. Projects scheduled to start construction in the next 12 months are at 160 projects/39,373 rooms, and projects in the early planning stage are at 135 pr...
Why Aren’t Hotels Referring Friends
Larry Mogelonsky | September 11, 2019
By Larry Mogelonsky, MBA, P. Eng. (www.hotelmogel.com) Common to modern apps as an incentivization tool for gathering new users, hotels should start to think of ways that they can drum up new business by prompting happy customers to refer their properties to other guests, either through digital or other ‘low tech’ methods. First, though, it’s important to note why these peer-to-peer systems work so well, particularly when deployed in a way that’s convenient for guests – that is, via email or mobile. Via a system of credit reward, you subtly encourage a user to be a brand advocate within his or her social group while also motiv...
Nobody Asked Me, But… No. 219: Hotel History: Josh Billings on Hotels One Hundred and Forty-Eight Years Ago
Stanley Turkel | September 11, 2019
Hotel History: Josh Billings on Hotels One Hundred and Forty-Eight Years Ago Josh Billings was the pen name of the 19th century American humorist Henry Wheeler Shaw (1818-1885). He was a famous humor writer and lecturer in the United States during the latter half of the 19th century. He is often compared to Mark Twain. Shaw was born in Lanesborough, Massachusetts. His father, Henry Shaw, served in the United States House of Representatives from 1817 and his grandfather, Samuel Shaw, also served in the Congress from 1808-1813. Shaw attended Hamilton College but was expelled in his second year for removing the clapper of the campus bell....
Quore Surpasses 4,000 Hotel Customers
Quore | September 11, 2019
The hotel workforce communication platform is being used by hotels across 30 countries Franklin, Tenn. – Sept. 11, 2019 – Quore is pleased to announce that today more than 4,000 hotels are successfully using its hotel operations platform, furthering its position as a market leader. At its inception in 2012, Quore was the product of a single engineer at a local hotel property trying to solve the frustrations and miscommunications that he encountered while doing his job. Then, Quore surpassed its three-to-five-year plan within the first three months of business and now, with over 4,000 hotels, Quore has more than tripled initial pro...
Digital Inspo: What Creative Hotels Are Doing Online
NextGuest Digital | September 11, 2019
Coming up with fresh and creative marketing initiatives is never an easy task. Hotels all over the world face fierce competition regardless of their location. Utilizing creative ideas to attract guests can help hotels stand out in the crowd and help them gain new and repeat visitors. Our article series, “Digital Inspo: What Creative Hotels are Doing Online,” dives deep into recent original campaign ideas developed by hotel brands. This month, we look at how Aloft Hotels creates interactive mobile experiences that appeal to music- and tech-savvy travelers. The Campaign Aloft Hotels, Marriot International’s brand for music lovers and ma...
Access Point Financial Continues Growth Trajectory With Senior Management Team Additions
Access Point Financial | September 11, 2019
Recognized leader in hospitality-focused lending taps seasoned real estate and finance executives for further expansion of management team ATLANTA - September 10, 2019 - Access Point Financial, LLC (APF), a leading direct lender and specialty finance company focused exclusively on the hospitality industry, today announced the appointment of two new managing directors to its senior leadership team, including Justin Perry as Managing Director/Legal Affairs and Lori Tirado as Managing Director/Business Development. The new appointments come on the heels of senior leadership announcements made earlier this year, and are part of an overal...
How to Enhance Your Hotel’s Guest Experience From Start to Finish: Part One
September 11, 2019
Amy McNeill | GCommerce Solutions | Director of Account Services Part One: Experiential Travel “It’s when a company intentionally uses services as the stage, and goods as props, to engage individual customers in a way that creates a memorable event." Welcome to the Experience Economy, Harvard Business Review. For this series, made up of six articles, we are going to start where the hotel guest experience journey actually ends. As we know, experience plays a very large role in driving travel and entertainment sales. “Over the past few years, personal-consumption expenditures on experience-related services—such as attendi...
RMS Introduces New Solution to Make Property Management Easier for Hoteliers
RMS - The Hospitality Cloud | September 11, 2019
[San Diego, CA - September 11, 2019] - RMS - The Hospitality Cloud, a leading provider of all-in-one, cloud-based hospitality solutions, today revealed RMS Prime, a streamlined version of its property management software for hotels. RMS Prime will enable more independent, boutique hotels to be able to take advantage of RMS’ innovative technology by shortening the initial onboarding process for single properties, and simplifying their daily operations. “The development of RMS Prime supports our goal of providing industry-leading property management software that will work for any hotel, regardless of size and complexity,” said Todd...
Hotel Equities Opens Home2 Suites by Hilton-Rosenberg Sugar Land Area in Houston
Hotel Equities | September 10, 2019
Atlanta, GA – (August 10, 2019) – Today, Atlanta-based Hotel Equities (HE) announced the opening of the Home2 Suites by Hilton-Rosenberg Sugar Land Area, located at 5350 Pointe West Circle in Richmond. The 100-room all-suite Hilton hotel is owned by Riverpointe Hospitality, LLC. Hotel Equities will operate the hotel under direct leadership of the firm’s regional team in Texas which includes all disciplines including operations, revenue management, accounting, sales and marketing. The new hotel is one of six Home2 Suites-branded hotels in HE’s portfolio of owned and managed properties. “We are thrilled to announce the opening of t...
Radisson Signs With Astri Group to Debut Radisson RED Tallinn in Estonia
Radisson | September 10, 2019
Brussels/Tallinn - September 10, 2019 - Radisson Hotel Group, one of the largest and most dynamic hotel groups in the world, is pleased to announce the signing of another Radisson RED property in Europe – continuing the brand’s global expansion. Due to open in late 2023, the Radisson RED Tallinn (Estonia) will arrive in the heart of the country’s lively capital as the group’s third hotel brand – alongside Radisson Blu and Park Inn by Radisson. The Estonian capital is a destination that’s rapidly growing in popularity. Last year, 4.65m international visitors traveled to Tallinn, taking the opportunity to experience the many crea...
Aleph Hospitality Signs Franchise Agreement for New Protea Hotel by Marriott in Kenya
Aleph Hospitality | September 10, 2019
DUBAI, United Arab Emirates, September 10, 2019 -- Dynamic independent hotel management company Aleph Hospitality has signed a franchise agreement with global hotelier Marriott International for a new Protea Hotels by Marriott hotel in Kisumu, Kenya. On behalf of the hotel owner, Bluewater Hotels, Aleph Hospitality will operate the new-build property under the Protea Hotels by Marriott brand. Bani Haddad, Founder and Managing Director of Aleph Hospitality, commented: “We are thrilled to work with Marriott International to bring the first internationally branded hotel to Kisumu, Kenya’s third largest city. “As Aleph Hospitality ...
