Business Intelligence Solution Leverages PMS Data to Boost Revenue and Guest Satisfaction
ALPHARETTA, GA. – August 18, 2015 – Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of next-generation hospitality software solutions and services, today announced that rGuest® Analyze, Agilysys’ groundbreaking business intelligence solution, is now integrated with the company’s Lodging Management System® (LMS) property management solution, giving hoteliers quick and easy access to existing PMS data in order to gauge demand, increase revenue and enhance guest satisfaction.
rGuest Analyze addresses the growing requirement for hotels to leverage PMS data as one of their most important assets. With on-demand business intelligence data and customized dashboards, hoteliers can take charge of their operations with information about revenue, occupancy, average daily rate, RevPAR and guest demand to make critical adjustments that can increase profitability and improve the guest experience. No longer having to rely on error-prone manual reports and spreadsheets, managers can easily identify and focus on key business metrics to help optimize operations.
The integration of LMS data with rGuest Analyze provides hoteliers with robust capabilities for occupancy forecasting and room pricing optimization, enabling them to maximize revenue and offer specials or incentives based on guest profiles. With deep visibility into business operations at every level, rGuest Analyze supports improved planning and the ability to take advantage of rapidly changing market dynamics with real-time business decisions.
This release of rGuest Analyze includes the following enhancements:
Compelling dashboards and visual tools that provide ‘at-a-glance’ performance information to keep business running smoothly;
New operational metrics that allow managers to compare business performance across multiple properties;
Easy-to-use reporting tools that enable hoteliers to segment critical data, generate reports on the fly, answer ad-hoc operational questions and schedule automatic distribution of key reports; and
Mobile access from the Apple® iPad® 2 that allows managers to take charge of the business, even when off-site.
With both rGuest Analyze and Agilysys Insight™ Mobile Manager, a mobile dashboard solution that provides key information about the property from a tablet or mobile device, hotel managers have access to all of their LMS data whenever and wherever they need it.
“Studies show that leveraging data is increasingly important not only to the process of making tactical and strategic business decisions, but also in creating memorable guest experiences,” said Rehan Jaddi, senior vice president of customer support & service solutions at Agilysys. “With rGuest Analyze, LMS customers no longer need to study spreadsheets to get answers to their most challenging questions. They can simply use the information that already exists in their property management system to gain valuable insights that can redefine their entire operation. With rGuest Analyze, LMS hotel customers have unparalleled access to data that shows the ‘big picture’, allowing them to improve guest recruitment, increase guest spending and dramatically boost guest satisfaction.”
In addition to LMS integration, rGuest Analyze can also access data from InfoGenesis POS, the industry-leading Agilysys point-of-sale solution, enabling managers to leverage POS data to identify key performance metrics ─ such as sales trends, table turns, server performance and product mix ─ and act on the insights in real time to improve efficiency and profitability.
