– Agilysys Guestsense.ai™ artificial intelligence now powers revenue management and operating efficiency across PMS and POS hospitality solution platforms –
– InfoGenesis omnichannel enterprise POS platform now available for ‘sell anything to anyone anywhere’ flexibility –
– IG Fly™ light-to-carry, unified all-in-one POS system for managing orders, payments and printing ‘on the fly” is now available –
– Mobile-first Agilysys Guest App is a unified hub to enhance guest experience and revenue upsell opportunities –
ALPHARETTA, GA (June 24, 2024) — Agilysys, Inc., a leading global provider of hospitality software solutions and services, today announced the Company has released multiple new hospitality software and technology innovations, some powered by AI, to help properties lift revenue and lower costs. All will be shown in HITEC Booth #1239 at the Charlotte Convention Center in Charlotte, North Carolina, USA, June 25th through 27th.
Agilysys Senior Vice President and CMO Terrie O’Hanlon commented, “The innovations we will demonstrate at HITEC 2024 reflect the meaningful investment we have made over the past several years to develop the most modern, flexible, secure and impactful hospitality solutions available. Our focus always is creating exceptional technology that empowers staff members to deliver personal and memorable guest service and experiences while also expanding opportunities to capture more revenue and enhance operating efficiency.”
GUESTSENSE.AI TECHNOLOGY NOW POWERS REVENUE MANAGEMENT AND OPERATING EFFICIENCY IN PMS, POS, GOLF AND SPA SOLUTIONS
Agilysys has embedded in its POS, PMS, Golf and Spa solutions Guestsense.ai, AI-powered analysis and decisioning capabilities hospitality businesses can use to optimize cross-property revenue and to improve how they offer pricing and amenity availability.
Guestsense.ai uses contextual variables; real-time data on capacity, demand, guest profiles and more; and user-controlled rules to optimize upgrade and pricing offers, amenity availability, demand forecasting and other elements. Application examples include:
- A Dynamic Upgrade Engine presents room upgrade availability and pricing and amenity add-ons for guests to select as they check-in. Offers are dynamically presented based on check-in time; real-time availability and capacity; staffing status; guest-supplied preferences; guest preferences inferred from past stay behavior; guest status, such as loyalty program membership; and other property-defined rules.
- Dynamic Availability and Dynamic Pricing intelligently manage amenity reservations presented for guests to book, as well as associated pricing, based on contextual variables the property defines. For example, when golf demand is forecast to be high, popular tee times and preferred golf courses can be presented only to course members and loyalty program on-property guests. Amenity prices offered can reflect real-time demand and capacity calculations, such as adapting poolside cabana pricing based on utilization. Likewise, the system can prevent low-revenue and low-margin spa services from being presented in high-demand time periods. The same real-time intelligence guides Minimum Gap Restrictions, which dynamically avoids unbookable gaps in therapists’ schedules by matching service time requirements with booked schedules to present only therapists and services that minimize unsold time.
- Conversational Reservation Booking offers a Generative AI-assisted concierge to guide guests through availability inquiries and booking experiences. Available now in Agilysys Spa and soon in other solutions, this technology enables around-the-clock end-to-end live booking experiences without additional staff, elevating revenue by making it easy for guests to book whenever they are ready to buy.
INFOGENESIS OMNICHANNEL ENTERPRISE POS PLATFORM COMBINES GLOBAL ENTERPRISE-PROVEN SCALE WITH “ANY OUTLET, ANY TIME” SALES REACH AND FLEXIBILITY
The fully modernized, mobility-equipped, scale-ready, omnichannel enterprise POS platform InfoGenesis is now available to equip customers to sell anything, anywhere, to anybody. InfoGenesis combines global enterprise-proven scale with omnichannel reach and flexibility, and protects data through decades-proven, PCI-validated secure transactions.
Employees enjoy using an easy-to-learn, fast, feature-rich system with the flexibility to support any operating system, along with enterprise scale terminals with robust offline capabilities across all form factors, including countertop, wall mounted terminals, tablets, smart phones and all-in-one devices. Guests enjoy convenient self-service retail and food and beverage ordering and payments using mobile devices, online apps and kiosks. Kitchen staff appreciate the efficiency of an integrated Kitchen Display System that brings orders from all channels and F&B outlets into a seamless integrated workflow.
InfoGenesis platform options include: The newly available IG Fly, a mobile-first, all-in-one ordering, payment and receipt printing solution that is easy for staff to use and carry and equips them to serve customers, enter orders, accept payment and deliver receipts tableside when dining or by-their-side when shopping; IG Flex to extend full POS functionality to mobile tablets for staff members; IG OnDemand to equip customers to place and pay for orders on their own mobile devices anywhere on property; IG Kiosk for self-service ordering and payment enhanced by easy-to-navigate visual digital menus; IG PanOptic Kiosk, an AI-powered self-checkout kiosk that enables guests to avoid scanning items, instead placing them on a tray for computer vision recognition; IG QuickPay for contactless, cashless payments; and IG Digital Menu Board for graphical menu and offer displays updated in real-time to ensure menus and prices are accurate across dining outlets.
AGILYSYS GUEST APP UNIFIED MOBILE HUB NOW AVAILABLE TO MAKE EXPERIENCES EASY TO BOOK WHEN GUESTS ARE READY TO BUY
As consumers increasingly expect anytime, anywhere, contactless and mobile service not only to see information but also to transact, the Agilysys Guest App equips properties with a brandable hub customers use to research and do everything property-wide on their mobile devices, including: book rooms; reserve times for golf, spa and other amenities; view and accept special offers in real-time; view experience reservations in a unified itinerary; check-in and receive digital keys; review consolidated folios; check-out and receive receipts.
The Agilysys Guest App is available in the Android and iOS app stores, where it will reflect the property’s brand. Anadministrator portal provides a content management system so properties can control branding, experiences presented, images and other elements.
Properties can increase revenue by making it easy for guests to understand everything available, to accept special offers and to book experiences property-wide when they are ready to buy. Guests can explore and book options without requiring staff assistance and can see consolidated schedules and folios without having to request that information.
