Washington, DC – June 24, 2021 – Knowcross, a respected innovator in service optimization solutions for lodging companies, is happy to announce that AutoCamp has activated its service management software in three locations: Cape Cod, Yosemite, and Russian River.
AutoCamp is an outdoor hospitality company that offers high-end camping, including the option of staying in a modern Airstream suite. “As we continue to grow our brand and add locations, we felt it was time to optimize our service and housekeeping operations,” said Bonniebelle Miner, Executive Partner to CEO at AutoCamp. “We chose Knowcross because it worked with our PMS, the reporting format was easy to understand, and it was clearly very easy to use. We know from experience that operations software is only effective if your team adopts it.”
“Another key factor in our decision was the Knowcross team itself,” continued Ms. Miner. “We are a fast-moving, entrepreneurial company and Knowcross has been responsive and flexible as we push to exceed our service goals. We have been very happy with the results. For example, in our Yosemite location, we have had Knowcross running for six months, and it has been very effective in streamlining our housekeeping operations.”
Each AutoCamp location has implemented three Knowcross modules:
- KNOW Housekeeping – Streamlines daily housekeeping activities help hotels reap double-digit improvements in staff productivity and higher guest satisfaction.
- KNOW Service – Automates the handling of guest requests, complaints and maintenance jobs to ensure high staff productivity.
- KNOW Inspection – Allows staff to conduct all inspections from a smartphone and automatically mail completed inspections to management.
“Bonniebelle and her team have been a pleasure to work with,” said Karen O’Neill, President Americas at Knowcross, “While their innovative lodging concept is physically quite different than an average hotel, they are faced with equal guest expectations of housekeeping and service. We’re thrilled that we could configure our platform to meet the needs of this segment pioneer.”
