eConcierge 2.0 offers guests a mobile application to manage their entire experience and property owners a turnkey CRM solution with rich profiling, automated marketing, and advanced analytics.
Boca Raton, Fla. ā June 16, 2015 ā Today, during HITEC 2015 at the Austin Convention Center, Cendyn/ONE announced eConcierge 2.0, a groundbreaking advancement in guest service applications (GSAs) for the travel and hospitality industry. eConcierge 2.0 offers guests a simple-to-use application to manage their entire guest experience using any device. And because eConcierge 2.0 is fully-integrated with Cendyn/ONE's Data Intelligence platform, hotels and resorts will benefit from eConcierge 2.0's turnkey integration, robust profiling, marketing automation, and sophisticated business intelligence.
Over ten years ago, Cendyn-the parent company of Cendyn/ONE-set the standard in pre-stay engagement with the introduction of its eConcierge product. For the first time, guests were given the opportunity to share preferences and profiles digitally, leading to improved guest satisfaction and service, as well as a wealth of direct marketing opportunity. Now in use by hundreds of hospitality brands worldwide, eConcierge continues to increase guest satisfaction and loyalty while driving ancillary revenue for hotels and resorts.
"We view eConcierge 2.0 as the right solution at the right time," said Charles Deyo, Founder and CEO of Cendyn. "Our partners have been asking for a guest service application that not only looks and works great on the front-end, but also has deep, turn-key connections to data that allows for sophisticated business intelligence and automated marketing solutions that affect the bottom line."
To that end, eConcierge 2.0 will work seamlessly with eInsight, Cendyn/ONE's award winning CRM solution that gives hotels and resorts a comprehensive, single view of guests. With no need to develop or build unique data connections, eConcierge 2.0 offers hotels and resorts a mobile guest services solution that streamlines marketing and operations while further enhancing guest satisfaction via a simple-to-use mobile application. Guests may build profiles and an itinerary with advance requests and bookings; and, once on site, use the application to access hotel information and services in real time. For hotels and resorts, eConcierge 2.0 offers the opportunity to engage and interact with guests with direct messaging as well as unique offers based on predetermined triggers. Other core features include advance check-in; proximity alerts; real-time, instant message communication with guest services agents; Apple Watch integration; multi-channel messaging; interactive room service; and much more.
"We view eConcierge 2.0 as a groundbreaking guest engagement platform that both supports and extends a guest's experience with a property," said Tim Sullivan, President of Cendyn/ONE. "We've created an application that not only gives you the power to book and arrange activities, but to customize your arrival, stay, experience, and feedback in a way that is elegant and effortless."
Cendyn/ONE will be demonstrating eConcierge 2.0 throughout the week at the company's booth (#731) at HITEC 2015. In addition, Paul West, SVP of Mobile Products at Cendyn/ONE will be leading an educational discussion, The Data Driven Guest Journey, at 12.45pm on Wednesday, June 17th, during Exhibitor Tutorials located beside HTFP Booth #172.
