Third-party hotel management company is recognized for fostering a workplace culture where team members feel valued, supported, and empowered
GREENVILLE, S.C. – April 9, 2024 – What earns a hotel company the best-place-to-work designation? For employees of Hospitality America, it is “culture and coworkers,” “flexible scheduling,” and “respect, understanding and value given to my work” that enabled the third-party hotel management company to win the coveted “Top Workplaces 2024” award, co-sponsored by USA Today and Energage™. The Top Workplaces USA awards recognize midsize and large organizations with operations in multiple markets. Employers with at least 150 employees are eligible. Hospitality America participated in the Hotel Sector/Private Ownership category with 500 to 999 employees. Winners were identified solely based on employee feedback gathered through the Energage employee engagement survey.
“Earning this award is a testament to our collective dedication, passion, and unwavering commitment to fostering a workplace culture where team members feel valued, supported, and empowered,” said Hospitality America President and CEO Ben Campbell. “Our people are the core to our success. What makes this achievement even more special is that this award is based on the sentiment provided by our PEACH employees – people who are Passionate, Excellent, Adaptable, Community minded, and Humble in the workplace. These core principles guide how our associates work, who they work with, and how we achieve success for our partners, team members, and guests.”
- Hospitality America’s average job posting open time in May 2023 was 64 days. The company’s current average job posting open time as of March 2024 is 17 days.
- Hospitality America’s average time to fill a position in May 2023 was 54 Days. Its current time to fill a position is 33 days.
- Hospitality America credits these improvements to its new recruiting processes implemented in Q3 of 2023.
Employee Feedback Says it All
In the fourth quarter of 2023, Hospitality America participated in the annual Energage Engagement Survey, seeking candid employee insights and perspectives on various aspects of its company culture, leadership, growth opportunities, and more. The feedback was insightful, and the positive scoring led to Hospitality America earning the sought-after workplace title.
Through the Engagement Survey, employees were asked to rank 23 statements including: “At Hospitality America we do things efficiently and well,” and “My job makes me feel like I’m part of something meaningful” with an opportunity to provide additional comments such as “What does Hospitality America do efficiently and well?” and “What do you find most meaningful about working at Hospitality America?”
Here are just a few of the employee responses:
- Hospitality America offers the opportunity to advance in the organization and they show their appreciation through benefits like discounts and bonuses. There is always an opportunity to grow and learn.
- Hospitality America genuinely cares about us and they truly strive for excellence.
- Hospitality America helps develop my career and does it in an incline ramp where I master whatever I am doing before being taught another new thing.
- Hospitality America ALWAYS puts people first, not making us feel like another number.
- Hospitality America grants me the freedom to pursue my ambitions, enabling me to mentor others and contribute to the company’s growth and future. It challenges me to continue evolving and growing daily.
- I’m able to communicate how I feel about my concerns at the hotel. I have a lot of support from upper management both [professionally] and personally.
- My manager checks in and listens to me. This allows me to make my own decisions and learn from my mistakes. Even when I want to give up, my manager reminds me how far I have come and how much I have grown. It reassures me that I am moving in the right direction.
- The work I do really makes a difference.
“Earning the Top Workplaces 2024 award speaks volumes about the incredible team we have assembled,” Campbell said. “It reflects our employees’ hard work, dedication, and the positive impact they make daily. Whether people are on the frontlines delivering exceptional service, behind the scenes ensuring our operations run smoothly or leading with vision and integrity, they are the heartbeat of our company.
“I want to extend my deepest gratitude to each team member for their continued contributions and for making Hospitality America not just a company but a Top Workplace,” he added. “Their passion, creativity, and commitment to excellence make us stand out.”
