Iconic New York City property partners with leading hotel technology provider to enhance guest convenience and service through a comprehensive digital guest journey.
Stockholm & Washington, D.C. – October 8, 2024 – InnSpire, the leading provider of innovative hospitality technology solutions that help drive seamless, world-class guest experiences for some of the world’s most iconic hotels and brands, has partnered with Park Lane New York; a historic hotel located along Central Park South in Manhattan to provide a comprehensive suite of technology solutions designed to maximize and streamline the guest experience.
The property, originally established in 1971, was redesigned and reopened as Park Lane New York in 2021 after an $80 million renovation. It is now operated by Highgate Hotels.
The landmark technology integration, which was completed this summer, is based on a highly customized and branded mobile app, which provides Park Lane guests with easy access to a range of digital services from booking to check-out. These include mobile check-in and out convenience, secure keyless entry to guestrooms, and the ability to place in-room dining orders via their own personal device. It’s also simple and efficient for guests to make reservations to any of the property’s three on-site restaurants with a few clicks on the app.
In addition to guest convenience, the integrated app technology enhances operational efficiency and security for the property. The mobile check-in process features AI-powered facial recognition that compares a live “selfie” with the provided photo ID to ensure the guest’s identity. Credit card pre-authorization then ensures secure payment, reduces fraud risk, and speeds up the check-in/check-out process by allowing payment prior to arrival. It also provides opportunities for upselling services and real-time financial tracking.
“It is very rewarding to see all of our ideas implemented into one cohesive application,” said Niles Harris, Managing Director & Vice President of Operations at Park Lane New York “Guided by feedback from our valued guests, we aimed to deliver on many of their expectations prior to check-in. Through our partnership with the talented InnSpire team, we were able to create a seamless hotel experience beginning prior to arrival, all from within in the palm of your hands.”
One of the greatest benefits to Park Lane New York guests is the ability to check in and out remotely, and use their own mobile device as a digital key to access assigned guestroom, suites and other secured areas of the property.
“Guests at luxury properties like the Park Lane New York highly appreciate the convenience, privacy, and efficiency that mobile check-in and key access provide, along with other services available at their fingertips,” said Martin Chevalley, CEO of InnSpire. “We are excited to collaborate with this iconic hotel to enhance their guests’ experiences with seamless services that meet their highest expectations. We look forward to continuing our partnership to support their dedication to exceptional guest service and satisfaction at every interaction.”
For deeper insight into InnSpire’s comprehensive guest journey platform, which includes InnSpire.ONE AI solutions, mobile check-in, mobile key, casting, connected guestroom TV, entertainment solutions and more, please explore www.innspire.com.
