Aspen, CO – June 30, 2017 – The St. Regis Aspen Resort is proud to announce Heather Steenge-Hart has received the prestigious award of “General Manager of the Year” by Marriott International, Inc. for the Americas, covering the Eastern Region, Western Region, Caribbean, Latin America, and Canada.
Prior to being appointed the General Manager of The St. Regis Aspen Resort in 2012, Steenge-Hart served as General Manager of W Hotels of Chicago. Her wealth of knowledge, hospitality experience, and management approach has had significant impact on distinguishing The St. Regis Aspen Resort as one of the leading luxury destination hotels in the world.
“Heather has implemented an innovative staffing approach that prepared for a record-breaking season and ultimately grew employee engagement scores by two points,” said Chris Gabaldon, Area Vice President of Luxury Brands of Western America and Canada.
Steenge-Hart was recognized above more than 175 full-service General Managers from Marriott’s portfolio having demonstrated exemplary leadership, served as a proven ambassador of the brand, and delivered outstanding business results.
“A 200-room resort can feel like 1,000 rooms during the height of the season. The seasonality [of The St. Regis Aspen Resort] presents additional challenges – from needing to double the staff two weeks before the busiest weeks of the year to managing the most affluent guests with the highest expectations from around the world. With a focus on associates, the guests and profitability, this hotel has set new records and opened new doors for us in an iconic resort town.” said Gabaldon.
