Hospitality industry business segment growth normalizes over 2023, according to the Knowland and Amadeus 2Q2024 Hospitality Group and Business Performance Index
ARLINGTON, Va. — August 14, 2024 — Knowland, the world’s leading provider of data-as-a-service insights on meetings and events for hospitality, and Amadeus, a leading technology provider for the travel industry, today present the metrics from the companies’ Hospitality Group and Business Performance Index- the “Index”. For the second quarter of 2024, the Index shows overall health of 105.5 percent year-over-year. This is the first time the overall Index has exceeded 100 percent, reflecting continued industry health across all reported indices. In addition, 22 of the top 25 U.S. markets have achieved 100 percent or more in overall performance compared to the same time in 2023.
- Las Vegas 117.9 Percent
- Seattle 117.6 Percent
- Nashville 114.2 Percent
- Detroit 110.2 Percent
- Houston 108.9 Percent
- Miami 108.2 Percent
- Washington DC 108.0 Percent
- Philadelphia 107.4 Percent
- Tampa 107.0 Percent
- New York City 106.6 Percent
- Dallas 106.2 Percent
- San Francisco 105.9 Percent
- Boston 105.6 Percent
- Phoenix 104.5 Percent
- Denver 104.4 Percent
- Minneapolis 104.3 Percent
- San Diego 103.9 Percent
- Chicago 103.8 Percent
- Atlanta 103.7 Percent
- St. Louis 103.6 Percent
- San Antonio 102.9 Percent
- Austin 102.7 Percent
While these were the top growth markets overall, 21 of the top 25 markets achieved 100 percent or more growth in the Group segment for 2Q2024 compared to the same period last year. This reflects continued growth for seven consecutive quarters. The top Group growth markets were Las Vegas- 125.7 percent, Detroit- 122.2 percent, and Seattle- 117.8 percent.
The Index combines event data from the Knowland platform with hotel booking data from Amadeus’ Demand360® business intelligence solution to provide aggregate views of the key drivers of hotel performance. The aggregated index reflects performance or “health” for all segments – Group, Corporate Negotiated, Global Distribution System, and Events. It offers filters for event market segments and booking industries, empowering hoteliers, destinations, and convention and visitor bureaus to adapt strategies effectively.
Key insights from the Index are as follows:
• Strong group growth with Northeast and Midwest regions leading the charge. The Group Index has achieved seven consecutive quarters of year-over-year growth, reaching 108 percent. This includes 103.4 percent of last year’s room nights and a 4.4 percent increase in the average daily rate. The Northeast and Midwest regions were standout performers, experiencing double-digit growth in group nights.
• Performance of indirect distribution rallies beyond 2023 levels, leading all segments in growth. The GDS Index scored 112 percent overall, with room night production at 109.1 percent of last year and a 2.4 percent increase in average daily rate. The most significant growth in GDS room nights booked occurred in the Northeastern region, with New Jersey, Maine, and Rhode Island experiencing more than 25 percent YOY growth.
• Negotiated performance remains stable compared to last year. The Negotiated Index score was 102 percent with 98.5 percent of the 2023 room nights and a 3.8 percent increase in ADR. Eighteen of the top 25 markets achieved 100 percent or more versus the same period last year.
• Event volume is steady as meetings get bigger. Events remained consistent in 2024 compared to 2023. With the reduction of one-day meetings, some of those events have been moved to multi-day events that may be held less frequently. Growth continues in the Top 25 markets, which continue to attract events with their versatility and range of experiences. However, the higher ADR for these markets- $229/night in Q2 may have caused a share of events to transition to non-Top 25 markets, which averaged $185/night in Q2.
• Meetings continue to provide stability for hotels after the 2023 boom year. Average attendee size held steady at 145 guests. Nashville rose to 131.6 percent, Detroit was 120.3 percent, and Miami was 113.7 percent. Eleven of the top 25 markets achieved 100 percent or more for Q2 2024 versus the same period last year. The average space used was consistent with Q1 moving slightly from 3,981 to 4,025 sq. ft.
• The normalization of business segments is evident. The comprehensive health index has demonstrated improvement, rising from 99.9 percent in Q1 2024 to 105.5 in Q2 2024, indicating consistency and robustness across all sectors as organic growth gains prominence.
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By using industry-leading data from the Knowland platform and trusted sales & catering solutions like Amadeus’ Delphi®, hoteliers can develop precise, data-driven strategies to boost group sales and efficiently manage the entire process from lead to event execution.
ABOUT THE HOSPITALITY GROUP & BUSINESS PERFORMANCE INDEX METHODOLOGY
The Hospitality Group & Business Performance Index uses a multi-factor weighting system that balances metrics such as group, corporate transient, and GDS room nights with average daily rate performance. Each factor is averaged to provide a final index score, ensuring a more accurate overall performance assessment.
