** Week 3 of 6: Learn Preferences **
by Bryan K. Williams
One of the simplest, yet most overlooked ways to create a memorable experience is by using guest preferences. As you know, a preference is anything a guest likes or doesn’t like. Preferences can range from a favorite drink to a name the guest would like to be called. In many ways, identifying and acting on a preference has the potential to provide an unforgettable experience. At the end of the day, all guests want to feel valued, appreciated, and cared for. Make it a habit to learn, at least, one preference each day, then act on it.
Topics:
Week 3: Learn Preferences
Week 4: Exceed Expectations…Why Bother?
Week 5: Own Your Work
Week 6: Love Your Work
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Don’t Miss Bryan Live in Florida! October 26th and 27th, 2015
