New Live! Hotel to deploy KEYPR's cloud-based platform which brings the latest guest experience technology to the hospitality industry
Los Angeles, CA (Tuesday, January 16th) — KEYPR®, the leading cloud-based technology platform for the hospitality industry providing an integrated end-to-end experience for guests and staff through embedded and mobile devices, announced today that Live! Casino & Hotel, one of the largest commercial casinos in the country, will deploy its expansive hospitality platform at the new Live! Hotel, which is set to open in Spring 2018.
“After conducting a thorough and extensive search, we have determined without a doubt that KEYPR is the best guest experience solution for us.” said Bob Tedesco, SVP of Operations and Assistant General Manager, Live! Casino & Hotel.
“Technology-driven communication is currently a preferred means of requesting any type of service,” said Alfonso Rodriguez, Director of Hotel Operations and Revenue Optimization, Live! Casino & Hotel. “KEYPR will provide our guests with a user-friendly option that drives interaction and engagement. We look forward to servicing our customers through this distinct offering.”
Via the KEYPR platform, Live! Hotel guests and staff will have access to a custom mobile app, in-room tablets, keyless entry and KEYPR’s Guest Experience Management System (GEMS®) and other KEYPR technologies which combined, dramatically improve operational efficiency, open up new revenue opportunities, and meet the expectations of today’s connected travelers. Additionally, in-room tablets offer a powerful in-room promotional platform which Live! management can use to share specials, promotions and events happening in and around the casino.
In addition to a PMS integration, KEYPR integrates with Amadeus HotSOS to seamlessly manage hotel operations around guest services. KEYPR’s integration with HotSOS allows guests to request specific items and services through the in-room tablet and mobile guest application, while keeping them appraised on progress and completion of such requests.
“We are thrilled to be launching with the team at Live! Casino & Hotel” said KEYPR CEO Robert Stevenson. “The value we bring to casino hotels has been proven to both streamline and elevate the complete luxury experience, and we look forward to working with Live! to create success from the ground up.”
