KIRKLAND, Wash., Nov. 16, 2015 — Noble House Hotels and Resorts was alerted to a potential issue after we received calls from some of our guests who saw unauthorized charges on their payment cards used at certain Noble House properties. We notified the FBI regarding the incident and engaged a computer security firm to examine our payment processing system. Through our investigation, Noble House learned that malware may have been installed on payment processing systems that potentially affected cards swiped at the following properties:
- The Portofino Hotel and Marina, Redondo Beach, CA, from April 3, 2015 to August 11, 2015;
- The Edgewater, Seattle, WA, from December 29, 2014 to August 11, 2015;
- Little Palm Island Resort and Spa, Florida Keys, FL, from December 29, 2014 to May 22, 2015;
- Mountain Lodge Telluride, Telluride, CO, from December 29, 2014 to May 27, 2015;
- Ocean Key Resort and Spa, Key West, FL, from December 29, 2014 to August 6, 2015
- River Terrace Inn, Napa, CA, from December 29, 2014 to August 11, 2015.
The information potentially compromised by the malware involves data found in the magnetic stripe on payment cards, which includes the cardholder name, card number, expiration date, and CVV number.
Noble House was able to provide individual notification for all individuals for whom it had contact information. However, because of the nature of the incident, Noble House was not able to contact all potentially affected individuals. If you used a payment card at one of the affected properties during the dates listed above, Noble House recommends that you remain vigilant to the possibility of fraud and identity theft by reviewing your account statements for any unauthorized activity. Contact the bank that issued your card as soon as possible if you see any unauthorized charges. The credit card companies typically guarantee that cardholders will not be responsible for fraudulent charges.
Noble House sincerely regrets any inconvenience or concern this may have caused. To help prevent this from happening again, Noble House has been working with the computer security firm to review its security measures, to ensure that this issue has been fully remediated, and to look for ways to enhance its security measures. If you have any questions regarding this incident, please call (888) 287-9902, Monday through Friday between the hours of 9:00 am and 9:00 pm EST.
